We are aware of the login problems affecting the forums, and appreciate your patience as we work on a fix.
Did you recently purchase a new Tesla, Rivian or Lucid vehicle directly from the manufacturer and willing to share how your experience compared to previous vehicle purchases made through a traditional dealer? A reporter would like to speak with you; please reach out to PR@Edmunds.com by 2/19 for details.

Toyota Customer Experience

jmahler67jmahler67 Member Posts: 1
edited August 2016 in Toyota
I have a low mileage (72,000) 2003 Rav4. I recently had to have my ECU replaced at the dealer for $1,100. They told me that it was a known issue that happens after 70k on 2001-2004 models. The dealer also told me that Toyota was aware and even extended the warranty to 10yr/100,000, which my car fell outside of, but never notified owners of the issue.

I contacted Customer Experience and spoke with Aaron J. who informed me that there was nothing Toyota could do and he was the "highest level of escalation." I asked to speak to his supervisor or manager and was told 5 times that he was the highest level. Upon my insistence and continuous offers to hold he put me on a 5 minute hold and came back to say he would have a supervisor call back in 1 business day.

The next day Corey C. called me back and basically (almost verbatim) said he was the "highest level of escalation." When pressed he said he had a manager, but I would not be talking to him. He than became extremely rude and tried to bully me off the call. I didn't appreciate that.

Never once was did either phone clerk speak in a consolable tone or even thank me for being a valuable customer. There are ways to make "no" fly and these people don't know how to do that. I have the worst taste in my mouth with the word Toyota! So now begins my social media campaign since I've been to the "highest level of escalation." Sad.
Tagged:
Sign In or Register to comment.