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A1 Service Update - 2016 Honda Pilot Long-Term Road Test

Edmunds.comEdmunds.com Posts: 10,059
edited November 2016 in Honda
imageA1 Service Update - 2016 Honda Pilot Long-Term Road Test

We took our 2016 Honda Pilot in for an A1 service and got a little less customer service than we'd hoped for.

Read the full story here


Comments

  • bohiobohio Posts: 59
    edited November 2016
    Which is why I do such service myself. Most importantly, I KNOW the service was done properly, and depending on how far the shop is from one's house or office, it may just be quicker to do it oneself to boot.

    IMO, if the retail car industry would abolish their tedious and hugely inefficient practice of dragging customers through the sales wringer (with the schmoes who wait for you to drive in the lot, like vultures, and the needless back-and-forth, etc.) and instead just enable customers to buy a car like one does a hoodie at the Under Armour store in the mall, then they could instead dedicate way more resources to provide top notch service. Sure, I'm a dreamer. But (hopefully) not the only one. There's no good reason an oil change and tire rotation should take 3 hours. Ditto a car purchase. 45 minutes for each, now that's more like it.
  • I'll take our 16 Civic to the dealer for the A1 since it's free (or at least oil is) and will have to see how long it takes. I wonder if they prioritize it if you sitting there waiting. Last time I decided to wait on the tires and it took 3 hours and I was NOT happy waiting that long when they thought it'd take an hour.

    Changing our 13 Pilot's oil is super easy since it sits up higher. You don't even need to jack up the vehicle (if you are not rotating the tires). I'll continue to do that myself (although rotating the tires is a pain).
  • schen72schen72 Posts: 433
    At my local Acura dealership where I take my cars for service, if you wait, your service is prioritized. An A1 service never takes more than 1.5 hours for me. I know for customers who don't wait, they take longer because it doesn't really matter if it's 2 or 4 hours.
  • My 2016 Pilot is nearing 3000 miles and although the book says it can go a lot further before an oil/filter change, I don't want to wait much longer. I ,too, still do my oil changes and tire rotations, but it's getting tougher now that I'm a senior. Plus, the Honda spec oil cost around $6 a quart and they "gave me" three free oil changes.
    When I do the job, I, like other DIY types KNOW it's done right. But, I gotta learn to let go and trust the dealer tech to be on target.
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