Transmission Repair Costs Not Covered By Warranty

ezaychik

My 2014 Dodge GC (60K miles) had some transmission problems. I took it to the dealer and they said it was indeed covered under warranty. However, they claimed that a bolt holding the mounter (don't know the technical term) was broken (which they say can happen when you ride up on a curb), so they needed to drill through it and put in a new one. That failed, and now they are trying a different approach to put in the new transmission (by taking off the bumper--again I didn't get the exact details of the procedure). All these costs are not covered under warranty, according to them.
Is there anything I can do/say to get out of paying these extra repair costs?
Thanks for your help!

thecardoc3

ezaychik said:

My 2014 Dodge GC (60K miles) had some transmission problems. I took it to the dealer and they said it was indeed covered under warranty. However, they claimed that a bolt holding the mounter (don't know the technical term) was broken (which they say can happen when you ride up on a curb), so they needed to drill through it and put in a new one.

Got any photos of what bolt is broken, and what they are doing to attempt to solve the problem?

ezaychik said:

That failed, and now they are trying a different approach to put in the new transmission (by taking off the bumper--again I didn't get the exact details of the procedure). All these costs are not covered under warranty, according to them.

That would be correct, warranty does not pay for broken or seized bolts.

ezaychik said:

Is there anything I can do/say to get out of paying these extra repair costs?
Thanks for your help!

Probably, but if you do get out of paying, the technician won't be paid for having dealt with this. The fact that this kind of stuff happens, someone complains loud enough that the shop gives work away and then doesn't pay the tech for having performed it has played a significant role in making it harder to find qualified technicians. Which BTW comes fuel circle right back to not having a technician currently working on your car that would have dealt with this efficiently. In fact in many cases a highly skilled technician would likely have dealt with the broken bolt so efficiently that it might not have even slowed him/her down much during the inital repair routine.