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Can a dealership sell a car as new if it was damaged at the dealership prior to customer delivery?
We ordered a new Avalon which arrived at the dealership one week ago. We went to look at it and were told that it still needed to be detailed. We made arrangements to take delivery the next day. Shortly after returning home, we received a call from the salesman that the dealership noticed a "small scratch" in the paint and that they had contacted Toyota to get it repaired prior to us taking ownership. It's now been a week and I'm concerned that it was more than a scratch. Can the dealership sell a car as new if it was damaged on their lot under their control? What documentation should I request to verify that it was only a scratch and not something more?