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Vehicle will not turn off

jingles99jingles99 Posts: 14
edited November 2018 in Hyundai
Hi guys,
My daughter has a 2013 Hyundai Tucson. She encountered a problem where the vehicle's radio and electronics would not turn off, even though the vehicle was turned off. It eventually did turn off. When she went to use the vehicle again later, the vehicle would not turn off, without disconnecting the battery cables. Anyone encounter this problem, or have a solution She has keyless start. Any help would be appreciated it. Thanks
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