Hyundai Maintenance Policy and Service Experiences
I'm hoping someone can help clarify. I was planning on buying a new Sonota and I got a pretty good quote from a dealer that is about an hour from where I live. I then talked to the local dealer...who told me his dealership would only service cars that were bought at his dealership -- so if I bought the car elsewhere they wouldn't service it. This gave me a bad feeling and I am now considering going with the Camry. Has anyone else heard of such a thing? And does anyone have an 800 phone number for Hyundai so I can verify if this is company policy? Thanks for any info or response
This discussion has been closed.
I've run into this attitude before at GM dealerships. It is just a sales tactic.
The big money at any dealership is in Service Work. It would be foolish for any service department to turn away business, even it the car was bought elsewhere. That's not to say that a Service Manager can't Prioritize service work based on whether or not you bought the car there or not, but they shouldn't refuse to service your car because it was bought somewhere else. Years ago, I did deal with a Service Manager at a Dodge dealership that would give first priority/preference to cars bought from his dealership, but he didn't refuse to work on other cars.
Gottogo, if you want to, you should be able to talk to a service advisor at the dealership (withOUT the salesman) and check it out. Sometimes one slimey salesperson does not represent the overall attitude of the dealership (and sometimes it does!).
You may be technically correct, but refusing to honor a warranty without a valid reason would not sit well with the State Attorney Generals in most states. The warranty is through Hyundai and the dealers represent the manufacturer. For a dealer to refuse service just because you didn't buy the car from them could be considered failure to honor a valid warranty claim which may in deed be illegal in some states.
If a dealer tried to pull that stunt on me, I'd have complaints filed with the manufacturer, BBB, and the State Attorney Generals office so fast it would make their head swim. Dealers don't want that kind of attention focused on them.
I agree that no automaker or dealership can legally bypass civil-rights legislation, but this issue is universal since there're existing FTC provisions that come into play, pat. Under the 1975 Magnuson-Moss Act, no company franchised to sell product and perform authorized warranty work in the United States can discriminate on the basis of where the product was purchased. Such an exclusion policy would be interpreted as a prohibited "tie-in" provision under that legislation. Hyundai recognizes and alerts its owners accordingly in the warranty supplement booklet included in the fold-over vinyl document pouch:
"Deliver the vehicle during regular business service hours to any [emphasis mine] authorized Hyundai dealer to obtain warranty service."
Honda's similar statement in its warranty supplement booklet is:
"You should take your vehicle, along with proof of purchase, date, to a Honda automobile dealer during his normal service hours."
There's nothing about being excluded from any authorized dealership or being forced to return to the selling dealership for a warranty claim in either case. I suspect all other automakers doing business in the 50 states covered under Magnuson-Moss have similar provisions.
I made a comment that it's not likely that refusing warranty service is illegal. Then I went on to say that I would hope that Hyundai corporate would go after any dealership that did so. I think that's what should happen and I think that's the remedy.
I will freely admit I am not exactly familiar with the intimate details of the Magnuson-Moss Act, ray_h1. But I find it hard to believe that a business is legally restrained from refusing service of any sort for the sole reason that the product was not purchased there.
Of course I could be wrong - it would be far from the first time!
also want to confirm that any hyundai dealer has the obligation to honor warranty requests.
Any dealership in the U.S. or Canada is obligated to perform warranty service without charge under the terms of the Hyundai vehicle warranty as spelled out in the warranty suplement booklet packed with the owner's manual and other literature in the glove compartment at delivery regardless who the selling dealer was. (Translation: you're not joined at the hip to your selling dealership for warranty claim service.) Americans and Canadians traveling or residing in the other's country also enjoy the same rights while out of their home countries. The dealerships do have the right (and obligation) to verify that there's a warrantable defect before proceeding with a repair and subsequently submitting a payment claim for materials and labor charges to Hyundai, though.
I think Hyundai's pretty good with warranties in general. I once had a "lemon" flavored XG350. Over the two years of ownership, I had to replace both fog lights and both low-beam headlamps. They also had to work on the wiring because my radar detector (which I used before on my other cars, and which I still use on my new Sonata) happened to burn out the fuse several times. Each (one-at-a-time) occurrence was spreaded out over a period of time such that I could not file the car as lemon. But with each replacement and service, I didn't have to pay a single cent. (glad I got rid of that XG, btw)
Probably a dumb question but last night I blew a tire on the hiway. My 06 has 7,770 miles on it and I have Michelin Pilot HX MXM4 tires. Is there any kind of warranty or do I have to eat the cost of the new tire. Can I only buy 1 new tire or do I have to buy 2 for consistency? I have a nice tare/hole in the sidewall.
By-the-way, the transmission failed at 69,906 miles and was replaced by Hyundai, but we had to pay $1085 for a "transmission control module, Bank 1 sensor, 1 oxygen sensor" and labor to install them. The dealer said these weren't covered by the drive train warranty. We've also had to replace the headlights regularly.
I realize it costs money to maintain any car (especially a modern, computerized one), and I'm glad the warranty covered the transmission, but I drove a little Dodge import for 13 years without paying out this kind of money. We were thinking of buying another Sonata when this hits 100,000 miles, but now we're not so sure. Anyway, if any of you know the answer to my question about the 75,000 mile scheduled maintenance, I would appreciate your advice.
(Now, gird up your loins, and go forth to do battle! )
Yes, changing the filter is noted in the manual but due to stiff regulation of gas stations and refineries there is a slight chance of getting trash into your fuel system. Depending on where you live most stations have/are now required to have a special tanks in the ground that also uses filters in order to prevent spills and waste (contamination). And because gas is normally transported and delivered using a sealed delivery method there is a small chance of contamination (trash) getting into the gas.
This is only my opinion...
Filters (any type) are considered routine replacement items, so are not covered after the first year or 12,000 miles of operation. My owner's manual states that the fuel filter is to be replaced at 52,500 miles, so yours went a bit above and beyond the call of duty. According to the 2003 Sonata Shop Manual I own, 6 cylinder models have an in-tank, coarse strainer and a chassis-mounted fine debris filter mounted just forward of the fuel tank on the driver's side of the car. Look for a cylindrically shapped device roughly 3" in diameter and 3 1/2" - 4" (my best guess on the dimensions from looking at the diagram) in length with threaded fittings at either end. The shop manual is unclear whether this physical arrangement applies to our generation 4 cylinder Sonata models. If your car is a 4 cylinder model, the fine filter may, indeed, be mounted inside the tank.
I wanted to involve my salesperson, since it involved initial quality issues. It took 6 voicemails over the course of a week just to schedule an appointment. It seems that once I made the purchase, their involvement was over. Now that I have made the appointment, I have had to reschedule, since a loaner car would not be available.
I am hoping that this is not indicative of Hyundai service in general.
Does anyone else have any noteworthy experiences with their dealer? Either good or bad.
We were told by our Statefarm rep that the car was $50 short of being totaled and that they would pay for it to be repaired as long as we had it fixed at the body shop located either next to or on the dealerships lot (can't remember if it was part of the dealership or not but it was on the same lot)
It took 3 months to repair, this after we were told it would only take 1 month.
2 months after we got the car back the molding that holds the windshield in place came apart on the expressway and we had to have it fixed.
1 year after the initial repair the car wouldn't start. It could not be jumped and had no charge to the ignition system.
We were told that the aftermarket anti-theft system the dealership had installed was locking out the ignition system and that the dealership disabled the anti-theft system to fix it.
I was transferred to a new base in Texas and approximately 1 year later the car wouldn't start again. We had the car towed to Star Dodge/Hyundai in Abilene, Texas.
We were told there was a crankshaft position sensor circuit bad and that it wasn't covered under the original insurance claim from the crash and we had to pay approximately $500 to have it repaired. The car did this a couple times while stationed in Texas, once we were told it was a battery problem (not covered under insurance).
A couple years went by, we were transferred again and ended up in Illinois where the car refused to start again. I attempted to get it towed but no longer had insurance with Statefarm and they refused to tow it as did Hyundai as it was past the 5 year warranty towing insurance they had initially provided.
I waited 24 hours and the car started up on its own and I let it go, thinking it was a fluke, and the car was fine for 1 year without ignition problems.
1 month ago the car wouldn't start again, I waited a few hours and it started up just fine, but this time repeated the process over the course of several days and I was able to drive it to Brown and Brown Hyundai dealership in Bourbonnais, Illinois. Similar to all the other cases it would be running fine, I would stop for gas or to go into the store and it would not crank when I tried to start it again. Each time I'd wait a couple hours and it would start just fine.
The check engine light would come on and the same code keeps coming out P0335 for a crankshaft position sensor A circuit. The same sensor which was replaced for $500 when I was in Texas in 2007. The same sensor I was told would fix the problem of the car just deciding to not start after changing the battery and disabling the antitheft system didn't fix the original problem.
The only other major problem I have had with the car is the radio will be turned off, I will hit a bump and it will turn on on its own. Or I will be listening to the radio, hit a bump and it will swap to the CD on its own. I noticed in other complaints that there have been a lot of issues with Sonata radios doing this, at first I thought it was connected to the crash but I think I might just have one of them defectively designed radios.
There is a recall for the door handles which have the metal covering coming apart and cutting my hands and the wheel well covers which have come apart and have rubbed on my tires. I was driving to work one day and the covers just came apart and were rubbing really hard on the tires, I had to cut the covers away on one side because they were so defective and destroying the tire. Both the door handles and wheel well covers are supposed to be covered under different recalls but I haven't heard anything from the dealership on them fixing them.
The current dealership representatives name is Mr. Miles, he refuses to speak with me. He told me he thought I was blaming him for all the past problems with the car and I attempted to explain that I blamed Hyundai and my Insurance Company and it didn't have anything to do with him. This guy told me I needed to treat him with more respect and he hung up on me. I neither cursed or yelled at him and yet he won't talk to me on the phone and my car is sitting in his shop with no work being done to it. All I wanted was for the dealership to look further than just the sensor in trying to troubleshoot this problem, maybe do some wire tests or something but they refused saying their technician didn't want to get that far into it.
Statefarm refuses to pay for the repairs even though I have attempted to argue the point that there is some serious wiring issues at play here, more than likely directly connected to the crash 6 years ago since the car has had a consistent track record of refusing to start for no reason, then starting up after only a few hours with no maintenance actually having been performed to the car.
The current fixes for the car not starting have been
1. Disabled antitheft system
2. Replaced battery
3. Replaced crankshaft position sensor
4. Or no repair, the car just decides to work after sitting for a couple hours???
Now Brown and Brown Hyundai wants me to pay $600 to $700 to replace the same crankshaft sensor which was replaced when I was told would fix the ignition problem 3 years ago.
Am I expected to pay Hyundai $600 plus dollars every year to two years replacing this same sensor because they refuse to diagnose the most probable wiring problem in the engine compartment? They have not troubleshot the wiring because they have said the computer gave a code for the sensor and that is all they are going to replace. I asked if they had access to maintenance records from the repair done in Texas and was told that Hyundai does not have a central database, save for warranty work and these repairs were not covered under warranty. They did nothing to attempt to verify the repair I had had done previously on the same sensor. This is how I'm treated being on active duty in the military and have to deal with mulitple dealerships in several states with a problematic car.
I was an aircraft mechanic for the first 15 years I was in the military and I am confident there is a wiring problem associated with this issue that is not being addressed. Statefarm should have demanded it was repaired from the getgo and Hyundai should be honoring the repair work they did in Texas instead of telling me I have to pay $600 more dollars to replace the same sensor AGAIN.
I won't even comment on the treatment I have received from the service department at Brown and Brown Hyundai. Respect is something that is earned and the way they have treated me and my family is not deserving.
other than where I purchased my Sonata ( new ). I have 22,000 miles on the vehicle, so I took it to a Hyundai Dealer since the maintenance manual calls for an oil change, inspection and tire rotation. The dealer called advising me to get a power steering flush and a fuel system flush as well as a front end alignment. I understand the many factors that could dictate the need for a front end alignment,
but a power steering and fuel system flush at 22,000 miles ? I said no, thinking that service would be more appropriaye at the 30,000 interval. Now I'm second guessing.
service cause my transmission fluid is brown instead of red. Call Browns, they
say "Oh, that's not part of our 30K service" even though the manual calls for
fluid replacement at 30K. So basically all I got for my $411 was an oil change,
the brake dust blown away, a pcv valve and a can of STP thrown into the gas tank. I suppose if my transmission had crapped out they would have blamed me
for not maintaining my transmission. You have to watch these crooks.
I am going to do just as you suggested......and hope I don't labeled a
Need help navigating? [email protected] - or send a private message by clicking on my name.
Share your vehicle reviews
No. When you take a car in for scheduled service, bring the service schedule from the owner's manual with you, show it to the service writer, and say "These are the services I want done. Don't do anything else unless you clear it with me first." But be sure you have at least the manufacturer's specified maintenance done while the warranty is in force... if you want to avoid problems with warranty claims later, should you have one. That's true for all cars, not just Hyundais.
So if I get oil changed at "Quicky lube" how can I be sure they use the oil thats in the manual? Should I ask them to document it on my receipt?
Yes you should. And show them the oil spec from the owner's manual and have them confirm they'll use that spec or better. Also be careful on oil filters--they are not created equal. If I didn't get free oil changes on my 2 Hyundais from the dealer, I'd buy Hyundai oil filters (and the oil plug washers) for them and bring them along for the oil change. Most places will give you a discount if you bring your own filter.
You've never been through this, but I'll bet you never had a car with a 10-year warranty before, eh?