Nissan USA / Customer Support Issues
Is anyone else had issues with traffic announcements on 2017/2018 Rogue?
It would be a great feature but I keep getting useless messages for parallel roads for the opposite direction of travel. Its just annoying when 90% of the messages don't apply to the road your and the direction of travel. There is an option to turn it off, but that doesn't work. It keeps turning itself on every time you start the vehicle.
The most disappoint part is Nissan's I had a 2017 that had the same issue which has totaled when I was t-boned and Nissan hasn't fixed the issue with the 2018 with a newer radio/head unit which now has a Andriod/Apple Auto. I showed the issue to the dealership when I purchased with than 50 miles they said they would work on it. Its now been to 3 dealerships and they say all said there wasn't much they can do and that I contact Nissan Customer support.
Nissan customer support is just now escalating my issue to the engineering team after 20 phone calls and a year later.
Sure feels like this is Nissan new business model is:
1) Sell new cars at any cost.
2) Don't provide good customer support to existing customers
3) Don't solve, repeatable and solvable software problems
4) Don't spend the resources to solve solvable issues and let it transfer into newer model years.
5) Make it very... very... very... difficult for customers and expensive for dealers to escalate issues (years and wasted hours).
It would be a great feature but I keep getting useless messages for parallel roads for the opposite direction of travel. Its just annoying when 90% of the messages don't apply to the road your and the direction of travel. There is an option to turn it off, but that doesn't work. It keeps turning itself on every time you start the vehicle.
The most disappoint part is Nissan's I had a 2017 that had the same issue which has totaled when I was t-boned and Nissan hasn't fixed the issue with the 2018 with a newer radio/head unit which now has a Andriod/Apple Auto. I showed the issue to the dealership when I purchased with than 50 miles they said they would work on it. Its now been to 3 dealerships and they say all said there wasn't much they can do and that I contact Nissan Customer support.
Nissan customer support is just now escalating my issue to the engineering team after 20 phone calls and a year later.
Sure feels like this is Nissan new business model is:
1) Sell new cars at any cost.
2) Don't provide good customer support to existing customers
3) Don't solve, repeatable and solvable software problems
4) Don't spend the resources to solve solvable issues and let it transfer into newer model years.
5) Make it very... very... very... difficult for customers and expensive for dealers to escalate issues (years and wasted hours).
Tagged:
0
Comments
Regarding the parallel roads in the opposite direction, do you think it's a situation like we ran into coming back from the Indy 500 on Monday? There was an accident on the PA Turnpike and my daughter whipped out her phone and opened Waze, which told us to get off at the next exit a half mile ahead and head back in the other direction on the turnpike for about 5 miles to head north towards Pittsburgh and basically drive the looooong way around the traffic. Yes, we would have kept moving, and added about 15 miles to the trip
Sometimes GPS choices don't seem too logical
Waze is pretty cool. Same thing where we've had it on many time tell us to get us off the freeway 1/2 mile before a backup and go around. We figured it saved us an hour in traffic due to a accident once.