Volvo C70 TSBs, Recalls and Problem Codes
If you know about them, post them here.
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Your satisfaction with your C70 hard-top and the Volvo organization are very important to us and we are committed to ongoing product improvements.
The reason for this campaign:
Volvo Cars North America, LLC (Volvo) has developed new software and improved components to help ensure your continued satisfaction with your own vehicle.
The software will help improve starting, battery life and climate control noise. Components will be installed to upgrade the climate control system, operation of the convertible hard-top, as well as prevent water intrusion, and enhance door lock functionality. These actions will be performed by your authorized Volvo retailer at no charge.
As your C70 may have some or all of the improved components already installed from the factory, not every action may apply. Please speak to your authorized Volvo retailer for details.
What you need to do:
Please call your authorized Volvo retailer to schedule an appointment to have Service Campaign 163 completed. As there may be more than one action/improvement for your vehicle, we suggest speaking to the Service Department for the length of service time. Due to service scheduling, your Volvo retailer may require your vehicle for a longer period of time.
Volvo Cars of North America,LLC Rockleigh, NJ 07647
Telephone 201-768-7300 http://www.volvocars.com
I know that in France I will have a tough time to ask for any customer service to be done...
Maybe Volvomax could confirm and/or publish such letter.
Volvo recalls 5600 of 9000 built C70s. The electronics which manages the roof system can be negatively affected by humidity.
(source: Autobild)
Can somebody confirm?
The post I put on was the entire letter, so if you just print out everything below where it says they say: That will be the entire letter. The most important part and dealer should recognize it is to tell them that you want them to service your car for taking care of their SERVICE CAMPAIGN 163 bulletin. I wrote my dealer last night and they replied this morning that they can schedule me in next week and will have parts needed in by then. I am awaiting their confirmation now for Dec 6th appointment.I am 60 miles from my dealer.
Good Luck to you
I do know there is a fix for the climate system.
Since I am in AZ, humidity isn't an issue here.
I told them to be sure and double check their info so I would not have to make more than one trip to their shop. They said they would call if they found more before I take my car in.
You could call the Rockleigh number listed on my post number 2 on this subject of recalls and ask about the bulletin if you are in doubt about it. My dealer found it immediately by bringing up my warranty info.after I asked for an appointment for complying with the R163
I would still appreciate a scan of the official letter. It will show the Volvo Logo and I would have an easier time to convince my dealership that there is really a recall.
I went yesterday at my dealership and they told me they are not aware of anything and that I should not believe what is on internet, blablabla... Sales BS.
https://volvotechinfo.com/index.cfm?...&startRow=11&endRow=20&page=2
If the link is not working this is the description of the campaign (which you might be able to search for on the website www.volvotechinfo.com):
Service Campaign 163A-F : C70 Customer Satisfaction
Item: SMB00-163-2006-11-08 Page Count: 40 Service Campaign 163A-F ; C70 Customer Satisfaction
models/years
My car only came up on computer at dealer as needing R163A which was rain shield. From other post yesterday I believe they go R163 A-H. Not sure about that. My car was delivered on June 19, 2006. They may have fixed all these issues on your European car.
99% of the US cars were delivered well after yours.
I do know that a number of changes were incorporated into the later 06's and the 07's. Which is why alot of the 06's were delayed.
The C70 went on sale in Europe earlier than it did in the US.
Of course, I also wonder if the issues being dealt with by this recall, affect Stateside cars more so than European. I asked at my dealership today and no-one seemed to know anything about it.
This is only for the early cars, of which very few were delivered in the States.
One of the member of the forum send me via email the full 50 pages document related to the recall.
The letter is coming from Volvo USA and Canada.
I don't see why, but is this problem only concerning USA and Canada C70?
Do you know if the recall will be worldwide?
Is there a place on internet where I can put the identifier of my car and check if my car needs some of the changes?
Sorry for these questions, but you are the only Volvo dealership that is communicating to us, happy C70 owners, and until now we must admit you have always been of great help.
Service Campaign 163A- C70
Water Shield for Roof Module MY 2006-2007
In order to reduce water contamination to the CRM (Convertible Roof Module) and/or wiring on some C70s,
a water shield will be installed.
The corrective action is to install a water shield.
Approximately 1,371 vehicles in the US and 97 vehicles in Canada are affected.
Service Campaign 163B- C70
A-pillar Connector MY 2006-2007
The A-pillar connector may be subject to fretting corrosion. The corrective action is to grease the 2 connectors.
Approximately 33 vehicles in the US and 0 vehicles in Canada are affected.
Service Campaign 163C- C70 Trunk Lid Wire
Harness Protection MY 2006-2007
A modification to the trunk lid wiring harness will provide increased support and help prevent damage.
There are only 121 vehicles affected by this campaign in US and 1 vehicle in Canada.
Service Campaign 163D- C70 Hydraulic Pump,
o-ring removal MY 2006-2007
In order to ensure correct retractable hard top operation, an O-ring needs to be removed from two of the
hydraulic pump valves.
There are 591 vehicles affected by this campaign in US and 59 vehicles in Canada.
Service Campaign 163E- C70
Trunk Lid Switch Connector MY 2006-2007
Water may enter the trunk lid switch connector. Initially, this may cause the trunk lid to open unintentionally
and the "Trunk Lid Open" message to be displayed in the Driver Information Module (DIM) display. In the
long term, corrosion may occur on the trunk lid switch connector terminals, rendering the trunk lid switch
inoperable. (The trunk lid can still be opened with the valet key from the lock cylinder in the tunnel console.)
In order to prevent these symptoms from occurring, the connector needs to be greased.
There are 1,395 vehicles affected by this campaign in US and 97 vehicles in Canada.
Service Campaign 163F- C70
Software Upgrades for SC 163
No information provided
To enhance customer satisfaction, Software upgrades will be performed to ECM (engine
control module), CCM (Climate control module), ICM (Infotainment control module) and the
CEM (Central control module) as a part of Service Campaign 163. The following text is an
explanation of the upgrade for each node.
ECM
This software upgrade will remove the possibility of erroneously setting ECM DTC 436B
"Leak diagnostic unit-signal missing" . Refer to TNN 28-69 for details.
The upgrade will also improve cold starting between temperatures 15°-35°C (59°-95°F)
where the customer has a low volatility gasoline. Refer to TNN 28-71 for details.
CCM
This SW upgrade will minimize the following.
• Continuous climate control adjustment noises (hunting noises).
• Concerns about oscillating air flow noises or temperature variations caused by the flap
adjustments / DMMs (Damper Motor Modules).
The CCM upgrade will also add 5 new Diagnostic Trouble Codes (DTCs) in order to
improve fault tracing related to DMM faults
CCM 0074, LIN node defect: DEF
CCM 0075, LIN node defect: REC/OSA
CCM 0076, LIN node defect: TEMP L
CCM 0077, LIN node defect: TEMP R
CCM 0078, LIN node defect: MODE
These DTCs will be set if one of the DMMs remains moving constantly.
Refer to TNN 87-52 for details.
Copyright ©2006 Volvo Cars of North America, LLC. All rights reserved. Page 1 of 2
Copyright ©2006 Volvo Cars of North America, LLC. All rights reserved. Page 2 of 2
ICM
Under certain conditions, vehicles listed above may suddenly experienced a discharged
battery. The condition occurs at random and will discharge the vehicle's battery after only one
night parking. A software bug in the ICM has been identified that may keep the infotainment
relay and the CAN network active with the key out. Standby battery consumption is apx. 2
Amperes when the condition is present. Once the vehicle's battery is discharged, the
condition will no longer be present until the next random occurrence.
Refer to TNN 31-xx for details
CEM
The CEM upgrade will prevent "Alarm Service Required" from being displayed in the Driver
Information Module (DIM) display due to lack of communication between the Siren Control
Module (SCM) and the CEM.
Some of the reported symptoms are:
• The siren was on and could not be shut off
• The siren came on while driving
• The siren came on while parked
• Alarm triggered but no sound from alarm
The CEM upgrade will prevent the communication fault described above from occurring
in the future.
As you can see from the other post, only 1300 cars are affected by the campaign. Volvo is currently building chassis # 16000.
Below are most of the information I received (I removed personal information).
Your Global Customer Relations File Number is XXXXXX.
Dear Mr. Le Menn, Thank you for your email dated 7th December, 2006, inquiring about campaign 163 regarding Volvo C70. Concerning your query, we have investigated in our company system and we can therefore inform you that there seem to be no recalls attached to your car. Furthermore, we would like to inform you that we are not aware of campaign 163, as mentioned in your e-mail. If you would like to further inquire about this matter, Volvo Car Corporation is represented in France by Volvo Automobiles France SA, who are, according to policy, responsible for all matters related to our products in your market. For this reason, we have forwarded your comments to our market representatives. Their contact details are as follows:
Mr. XXXX
Service Relations Clientele
Volvo Automobiles France SA34 rue de la Croix de Fer
78128 ST Germain en Laye
Tel: xxxx
Fax: xxxx
Email: xxxx
Website: xxxx
We would like to thank you for taking the time to bring this matter to our attention and we would like to reassure you that either our representatives or ourselves will be in touch with you in the near future. Yours sincerely,
yyyyy
Global Customer Relations Advisor
Dept 57460, SAA2
Volvo Car Corporation
SE-40531 Göteborg,Sweden
Telephone: yyyy
Fax: yyyy
Website: yyyy
Then I sent them the 50 pages documents describing the Campaign 163
Below the answer:
Dear Mr. Le Menn,
Thank you for your e-mail of yesterday and the attached 50 pages. I am sure that you understand that the information that you sent comes from an internal document and should really not have been made available to customers.
However, the fact remains that all campaigns and technical bulletins are market specific. Each market will decide from case to case and based on local regulations and requirements whether that particular campaign will apply in their country. Once again, this campaign was unknown to us and could quite well be unknown to Volvo France and all other countries in Europe and other parts of the world. As you have also seen in the text, not all vehicles are affected and those affected will be informed by their market representatives if and when the campaign becomes relevant on that market.
We therefore recommend that you stay in close contact with Mr. xxxx and his colleagues and you will be informed if the campaign becomes relevant in France.
We thank you once again for your understanding and for bringing this matter to our attention. Your sincerely,
yyyy
Global Customer Relations Advisor
Dept 57460, SAA2
Volvo Car Corporation
SE-40531 Göteborg,Sweden
Telephone: yyyy
Fax: yyyy
Website: yyyy
Then I called MR xxxx in France.
He told me that There is no recall on C70 in France.
I said I know, it cannot be called a recall because it is not safety or pollution related, but what about all the problems customers are reporting and are now solved in the USA? He told me my car is not concerned by this recall.
But I said I noticed once the A/C Noise coming randomly.
He said, Oh yes this noise! This will be simple to solve in dealership and we will send mail within 2 weeks to have cars checked. Be patient you should receive a mail about it.
What should I think about Volvo Sweden and Volvo France?
Volvo C70: Window & Door Issues
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Tell everyone about your buying experience: Write a Dealer Review
I got a phone call from my regional Volvo dealership (same owner as my local/town Volvo dealership but just bigger) and they were expecting my car to have the software upgraded.
I told them that I did not receive any letter about it, I did not schedule any appointment. I told them I was aware of such an upgrade worldwide but that up to now nobody contacted me.
The lady confirmed that my car had to be updated and she will contact my local dealership to take care of the appointment.
I am rather satisfied with this information and I am getting more confident with the French Volvo Customer Service.
I will keep you informed on this topic.
I also decided to buy the 4 rubber winter carpets protection. The factory ones being dirty very quickly with this winter time.
They also ordered the left plastic cover that I discovered had a small bump in it due to the roof pushing too much on it.
They will install it and adjust the roof to avoid such problem in the future the next time I will bring the car for inspection, probably around summer time.
They also washed the car for free...
I am so happy to have my C70 uptodate and also very satisfied with Volvo Customer service (even in France).
According to the mechanic they also do the software upgrade, no hardware one like in the USA.
He also asked me if I had some water inside the car when using manual public high pressure water cleaning system. It seems one of his C70 owner complained about it. The water entering via the separation between the roof panels.
I told him I did clean the car that way at least 5 times without having such a problem. No water leaking for me but be carefull if you use this method.
Noise from Climate Control
False alarming
Increased battery drain
The Field Upgrade reference is A36093.
I have an early C70 (March 06 build date) and after 10,000+ miles have not had these problems (apart from a day when the alarm kept sounding). Anyone else heard anything?
No bird noises, no lights coming or going at the wrong time, no window problems and no rattling of cables on the roof. Everthing is working exactly the way the manual states it should. We didn't even have any problems programming the homelink with our openers.
For the 163 service campaign, I needed only "A" which was to install a water shield for the roof module In order to reduce water contamination to the CRM (Convertible Roof Module) and/or wiring. My service dept. knew right away about the issue with the stained cover, and ordered a new cover and 2 new bumpers and replaced those. I haven't been able to assess whether the headlights are the same or not as they may not have been adjusted. The technician's reply was "they were checked to see if they conformed to spec, and right now they do." I also have not been able to determine whether the barking dog software is working or not. I should stop blasting the dynaudio
Interesting thing happened when I drove the car home. In the end, I must have pressed the wrong combination of buttons on the turn signal wand where you control the messages displayed on the info screen. The yellow "i" info button came on and said "check skid control mechanism". I turned the car off as I was alreading pulling into the driveway. The next morning when I restarted the car, the "i" came on again, but this time indicated "skid control temporarily turned off". I then began making sure the DTSC (?dynamic traction stability control)was on, which it was, and I decided to press the "w" button near the shift knob on and off. Since that time (3 days now), no info messages have come back on indicating a problem with the "skid control". The service representative (front desk guy), not the service mechanic, thought that those two mechanisms were also involved. He thinks on my drive home, I must have turned the DTSC off by accident when I was playing with the info system. He says that if there was still a problem, each time you turn on the car, the diagnostic program would pick up on the problem and flash the "i". The car is still running beautifully.
1 - Retaining clips for retractable top mechanism will be inspected.
2 - Wiring harness in retractable hardtop will be rerouted to prevent chafing and improve functionality.
3 - Replacement of the trunck lid seal will improve the opening and closing performance of the trunk lid.
4 - A fault in the Supplemental Restraint Sysyem (SRS)control unit may not allow software downloads to be performed. To correct this, the SRS control unit will be replaced.
5 - The installation of a protective moulding will prevent a cable harness from coming in contact with the edge of a support bracket in the floor.
6 - The hinge bolts for the trunk lid hooks may be incorrectly tightened. The bolts will be inspected, and if necessary, tightened to the correct torque.
Statement says as usual your C70 may have some of the components already installed from the factory, not every action may apply. Please speak to your authorized VOLVO retailer for details.
My dealer said they have what improvments I need in stock and will do the campaign requirements this Thursday. Said it should take about three hours for mine. I will update after visit to them.I bought my 2006 C70 in June of 2006.
Sorry to take up so much space, but check with your dealer and give them your VIN number and they can see what is needed for your vehicle.
Tom
I imagine yours coming as late as it did probably has most of the items done at factory. I still have not received the letter about the door. Maybe they changed something on the 2007 that did not work out too well. Time will tell.
Tom
Whare would I find that service bulletin on the convertible top. Mine started to give me a problem - first the sound that you would normally get announce completion of the raising or lowering cycle stopped. Then the last time when the top was put down the boot cover remained open on one corner about an inch.
I'm told now a controller has to be replaced to solve a starting prooblem. It would be helpful if there was a site that I could look at all of the volvo tsbs and recalls for this model. I had my last Volvo for 17 years. Now it seems like with this car it's fix or repair every month. Convertible looks great but even my Volvo repair guy said stay away from the C70. We were Volvo for Life people But now we have a new Volvo slogan - Never Again.
A site where I could find all of the TSPs and recalls for this model would be very helpful. Thanks in advance for your help.
All the best,
Ted Sudol
Thanks!
Freddy