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Jeep Commander: Dealer Service
Well I have had my 2006 Jeep commander for 5 months and have had it in for work on a whistling noise that is coming from 4 different area's and they are not able to fix it. It has been in 4 times and they have had it for over 2 monthes or more. They have decided they cannot fix it. I bought my Jeep from a five star dealership and they suck. I have tried to work with them and ask them to work with me. Their fix for me is to give them $3600.00 more and bump my payment up 10 dollars in order to switch me into another commander. My answer was "you eat the $3600 and I'll take the additional 10 dollars a month." No deal, they said it wasn't their problem, that they didn't build the vehicle. Wow, now thats some great five star customer service! I am very disappointed with them now that I'm on my third Jeep through them. I have had this problem since I bought the vehicle and have had it in twice with in the 30 day return period but they said they could fix my problem. Well they lied and they won't help me at this time. I am very disappointed and I am going through the lemon law process at this time since the 1 800 jeep number you are suppose to call have also done nothing for me. The sad part about this whole thing is I would have just returned it at the 30 day term if I would have known this was going to be an on-going deal. Lucky me, I'm stuck doing all this stuff with my spare time. What has happened to good costumer service? They all just want the sell and don't care about us. At least this is what I have found. I'm very dissappointed with Jeep and their lack of willingness to help me with this problem. I will never buy another Jeep product. I would feel different if they would have done the right thing but I guess it is to late for that. Only time will tell. Thanks for listening hope you all don't have this experience like me.
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