Uplander Replacement Vehicle and the BBB Autoline
Has anyone gone through the BBB autoline and received a replacement vehicle for their 2005 or 2006 Uplander? Wondering just how the replacement process actual works. Any costs to do the exchange?
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Here's my conspiracy theory-
1. Pre-2005 GM vans need updated, including crash strength.
2. GM comes up with the CSVs- longer stronger nose, newer engines, new interior, 800+ pounds heavier than predecessors, many parts shared though (most obvious, rear hatches, less obvious- brakes, tires, etc. shared)
3. 800 more pounds with the 2005 brakes is too much- brakes get hot / overheat for many vehicles when driven ANYWHERE requiring more than light braking. Brakes warp as a result.
4. Some customers complain (GM gets notice of an unusually high number of warranty claims on brakes during 05 model year)
5. GM quietly specs larger / stronger brakes (probably scavenged from some existing 6+ lug vehicle line), implements in 2006 vehicles. Problem solved.
6. Almost. There's still a lot of people with 05's having brake problems. Easy- GM claims "normal wear and tear" or "customer-caused concern" and dodges responsibility to pay for repairs. After all, it's one model year of a lower-volume vehicle.
That's my theory. So far it seems to be holding up. :sick:
I thought about trading it in, but I have had so many problems with it in the first year and I don't want someone else to end up with the hassle...this is GM's responsibility...however, they apparently don't understand their end of the lemon law...I'm bypassing the BBB and have got a lawyer....this is the last GM vehicle I will ever own. It's not even about the vehicle anymore, it's about the "customer service" I never want to receive again...
About your theory...I think GM has little concern for working out the bugs, they would rather redesign to make the customer think they found a solution...look at some of the issues with the Venture vans...premature warped rotors, flickering headlights...it's all a marketing scam!!!
I found this website to file complaints just to make other consumers aware. Good thing I did because I found out the Honda I was going to buy to replace the Uplander has major transmission problems. Thought for sure I'd be safe with a Honda. Now leary of everything. :lemon:
I can't believe GM wanted you to pay them money to take your lemon back. I live in northern OH, so I would love the name of the lawyer you used. The only thing my last lawyer told me was that I had some questionable paperwork and he found a $200 fine to the dealer right away. Then he said he couldn't help me any further. I was really questioning whether or not I've had enough problems with my van to have a case, but from reading other people's experiences, I've realized we all seem to have the same issues. GM is obviously aware of this, so I have hope they will buy back my van. If they don't, I will go to the media as my last hope.
I also found a website called www.reviewcars.com that I recommend before anyone's next vehicle purchase. I never knew how many problem vehicles and recalls there were out there. I have never had problems with any other vehicle I've owned four being GM models.
Thanks for your help. I didn't know there were laws to override those types of agreements. I just hope they do in my case.
check out this website too
I'm still going to contact your lawyer just to get one last opinion. I've been suprised at how much lawyers vary in their advice about the same case. I guess it all depends on which laws they know and their experience. It would make sense that all lemon lawyers specialize in consumer protection since it goes hand in hand, but I guess not. I can't believe the one I talked to said all used cars are sold as is and that's that. I'd like to call him back and enlighten him on the facts I found. Don't know how he's even in business.
I filed a claim with the BBB just to see if GM would resolve the issue that way before going the arbitration route. GM called to offer $2000 off a new car. That's it. I would have to eat the other $8000 in negative equity for their lemon! The BBB still hasn't officially opened the case yet, so going to pursue that further for now. Also, I went to the media and they don't want to help me because I think the dealer is a sponsor. I might try another station. I'm getting very aggrivated that GM will not take responsibility and I may be stuck with this for another 2-3 years before I can trade evenly.
I did find a website where I can order a big lemon decal for my back window. I will be doing that soon.
There was a guy in the Flint area that drove around with a sign on his Cadillac saying don't buy this kind of car with a list of all the things that went wrong with it plastered all over his car...I thought that was great...I didn't realize they actually made lemon decals...I'm still waiting to hear back from my lawyer about GMs settlement offer. If you have any questions about the BBB or how to prepare for arbitration, give me a holler
You're lucky you could go through a lawyer. Hope you get a good settlement. Thanks for your help. I will be in touch.