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Turbo troubles with 05 forester
I seem to be having a major problem with my wife's 05 Forester XT (33,000 miles). During a recent out of town trip, the cruise light blinked and check engine light came on. We were also experiencing a lack of power in the hills and some high RPM's before the AT would go ahead and shift properly. We curtailed our vacation and took it in to the local dealer who diagnosed a cam and/or timing problem. The dealer then went on to say we were due for an oil change. This was true. I've been overseas and my wife last changed her oil at 26,000 miles (now at 33000). I told them to go ahead and change it which they did but they were unable to fix the original problem. I had to return home to go back overseas the next day so was forced to drive the 450 miles back. But once we left the dealership, we were smoking like crazy! My wife took it in to the local dealer who said the turbo was shot and subaru would not fix it without maintenance records. So does anybody know if this all sounds legitimate? I am overseas for another 10 months and am trying to work this out long distance. When I'm home, I generally change our vehicles oil myself. My wife just fell behind. Am I getting the run around here? Or is this all our fault? Sorry for the long post but any response is appreciated.
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Comments
Having records for that is pretty critical. Turbos need to be maintained carefully.
-mike
The dealer is in an awkward position, he doesn't want to call you a liar, but he has to prove to SoA that the regular maintenance schedule was adhered to, and he really can't do that with 5 receipts out of 11.
See what the dealer can do for you, but try not to get adversarial. He has to fight *for* you with SoA, not with you.
If SoA doesn't want to help, call 800-SUBARU3 and explain the whole situation.
-mike
-mike
You can see that I have no experience with turbos....
-Frank
Of course anyone who changes oil for a living will push for the shorter interval since it doubles thier income
-Frank
The dealer gets paid either way, although they would make more if you paid. On the other hand, you would probably never come back to them for service again or to buy another vehicle. So, you do have some leverage and you should be polite but firm about your expectation that this is a warranty problem and that you expect it to be repaired at no cost to you. Your receipts should be enough evidence that it was properly cared for, but show them only if it becomes an issue. It is like dealing with the IRS. Answer their questions, but then shut up. Anything you say can be used against you.