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Jeep Grand Cherokee interior door panels

13

Comments

  • Chrisb44, I am not sure if the manufacturing date is the issue. My 2005 JCG Limited, 5.7Hemi also shows a manufacturing date of Nov, 04 but so far I have not had any issues with my door trim or door handles. I just did a careful inspection of all the door trims and door handles with a flashlight and I have no cracks or issues so far.
  • I am in Puerto Rico. All my 4 handles are broken. I went directly to Chrysler. They are telling me that it cost 2200. They will pay half, so my cost is 1100. I am incline to accept since I am really worried about someone not able to open the doors. How much is the cost in the US?
  • It's about the same price here in Florida, maybe $200 cheaper, you pay around $300 per door out of pocket with Chrysler covering the rest.
    The plastic they used originally on these vehicle doors is obviously cheap and defective, but I'm wondering if the problem is worse in hotter climates. I know it can get 130 degrees inside a parked car during the summer time here in Florida. So I wonder if the heat is a contributing factor to the weakening of the plastic.
  • The warmer climate could be a factor as I bought my Jeep from a guy in Georgia. As for cost, Jeep originally quoted me 2200, then covered half. "Lucky" for me I guess that it took 5 months to get in 3/4 of the panels, and when they installed them, one was the wrong color. That was last week. So I complained some more and got the one that hasn't come in fully comp'd (and it was a front more expensive one) so my total out of pocket will be $684. However, as of now, I'm still waiting on the "national backordered" front right door and my rear left is black instead of khaki. Who knows when the new panels will arrive...Jeep certainly has no clue.
  • yacahumayacahuma Posts: 8
    edited September 2010
    This sucks. It is a take it or leave it kind of deal. If I dont pay 1100, I get stock with broken door waiting to see if years from now they actually recall this piece of crap. BTW I talked to someone with a 2007 jeep, same problem. Also the black shift cover is completely broken in my car.
  • jeepers19jeepers19 Posts: 13
    edited September 2010
    I tell you, before I joined this forum, looking for a reason as to why my JGC electronics were acting as if they were possessed, I had no idea the newer Jeeps had this many issues and faulty workmanship. Thankfully, I have not yet experienced any issues with the door panels on my 05 JCG, but hearing from you all, it is probably just a matter of time. At first I thought it might have been just a bad batch, but after seeing it happening on the 05, 06, and 07's so far, along with the Wrangler model as well, this goes beyond a bad batch. It should have been recalled long ago.
  • Who did you all speak to at Crysler? My dealer in Fla keeps telling me they haven't heard of this issue and it is $700 per door! Two doors completely gone, two more on the way.
  • Yeah they always say they've never heard of it. "Plausible Deniability" lol. I've talked to several different reps up there, you just keep having to ask to speak to someone higher each time. I'm just glad after struggling for the past six months, that I'll get 4 new ones for $684, if the last two panels ever come in...
  • Just show them this forum, and show them the video in youtube. That is what I did and the guy did not said anything. You have to go directly to a Chrysler building near you. I talked to a Field Service Representative at Chrysler International Services (dcx.com)
  • If your door handles start to spider crack or chip off in little places.You can mold fiberglass around the plastic thats holding the door handle. The door panels have three screws and the rest are clips, easy to remove. Use some super glue to fill the cracks, then apply the fiberglass. This doesn't take long and it's definitely better than waiting for the problem to get worse. I know longer see the spider cracks on my driver door, which now feels strong and the passenger door had a small crack, which the line is still visible but the door handle isn't going any where.
    Hope this helps someone!

    Cheers!
  • jcabjcab Posts: 1
    If for any reason, may be an accident, your electrical system fails, the windows can not be opened and people will be locked inside the vehicle. I believe that Chrysler should not only replace the door panels for free, but also enhance the panels to avoid future problems.
  • Only time will tell. MAYBE if they get enough complaints, they'll do something. Unfortunately according to my knowledge, every person who calls gets the "we've never seen this problem before" speech from the reps.
  • wobywoby Posts: 9
    This is what you need to do
    http://img32.imageshack.us/f/fotouk.jpg/

    Mine came a perfect job
  • exactly. all 4 of my doors cracked or shattered at same time. 38,000 miles
  • good luck with the fab guys! I'm just waiting on my last stock door panel to come in! Hopefully they won't brak anytime soon!
  • igozoomzoomigozoomzoom Waleska, GeorgiaPosts: 801
    edited November 2010
    For those of you who are stuck footing the bill on a lot of these repairs or even paying a portion of what Chrysler/Jeep charges, you might want to consider buying the parts from a salvage yard (auto parts recycling, as they now all it). There's a site called- car-part.com and it's basically a search engine for used parts at thousands of different salvage dealers across North America.

    I've purchased a new rear seat cushion, driver's side door panel, rear window switch and an Infinity AM/FM CD head unit to replace the dead CD player in my '95 Laredo. I also bought a transmission and A/C compressor for my Mazda earlier this year using the site. It has saved me thousands already and it's the only way I'd be able to keep my '95 Jeep (over 200,000 miles) on the road! =)
    2015.5 Volvo S60 T6 Drive-E Platinum, 2012 Mazda CX-9 GT
  • On the drivers door, the plastic supporting the interior door handle has broken this morning, leaving the handle unmounted and useless and at first read, is not covered under my extended warranty. Obviously, this is a safety hazard as it takes more time to egress the vehicle in an accident. Do you have a telephone number of the field service representaive you talked to? The web site is huge!
  • Just call the corporate number and follow the menu to customer service. They'll open up a case for you and then you can begin the long song and dance that Jeep is putting us all through.
  • On the drivers door, the plastic supporting the interior door handle has broken this morning, leaving the handle unmounted and useless and at first read, is not covered under my extended warranty. Obviously, this is a safety hazard as it takes more time to egress the vehicle in an accident.
    UPDATE: After contacting Jeep at 1-800-521-9922 and filing a case (initially they declined my claim under my 100,000 mile 7 year maximum care upgrade extended warranty on my 80,000 mile 2005 5.7 hemi grand cherokee, stating that it was "wear and tear"). After I took 40 + complaints from the NHTSA website http://www-odi.nhtsa.dot.gov/complaints/index.cfm to the dealer, and the dealer called Jeep, they are paying for the repair with a $50.00 copay. Unfortunately, the driver's front door panel is on national back order.
  • andybwellandybwell Posts: 4
    edited November 2010
    After contacting Jeep at 1-800-521-9922 and filing a case (initially they declined my claim with my 100,000 mile 7 year maximum care upgrade extended warranty on my 80,000 + mile 2005 5.7 hemi grand cherokee, stating that it was "wear and tear or possible abuse"). After I took a miryiad of complaints from the NHTSA website http://www-odi.nhtsa.dot.gov/complaints/index.cfm click search selected type, select year, 2005, select make jeep model--grand cherokee, click "select this check box"--- to the dealer, and the dealer called Jeep, they are paying for the repair with a $50.00 copay. Unfortunately, the driver's front door panel is on national back order. The more who complain, the better the result.
  • This is most encouraging news, I will certainly call... Thanks !!
  • For those who don't have any warranty, Can't afford new door panels, or can't get any resolution from the dealer. I've come up with a few alternatives and started a site JeepEdge.com to show what I did with mine. The door panels are easy to pull off. So hopefully, maybe one of these repairs can help you out. If you are not the most mechanically inclined, then maybe you can show it to a friend who is, or your local mechanic and try to work something out.
    If you have some suggestions, then please post or contact on the site. I'm always looking for a better solution to a problem!
    I've also had a few other issues with my Jeeps. So if you have some of the same problems, hopefully it will help you with those also.
    Good luck. We all need it.
  • I have a 2005 Limited Grand Cherokee and all 4 door handles are broken!! This happened when the car had over 75k miles, now I'm at 85k. This is just unbelievable, Jeep needs to fix this under a recall!! How am I gonna get out of the car in case of a accident?? I need to lower the windows and reach for the exterior door handle.... I will never, never buy another Chrysler product in my life!!!!
  • jeep representative in now hiding from me. this is getting ridiculous. Does anyone have any idea if we could use parts from another manufacturer and get the handle working again????
  • What component did you use for your search? I am not finding that many complaints.
  • if you dont' start a class action sutie, i'm going too, all four of mine have broke, I have not contacted Chrystler yet, but I did call my local dealership and it was going to be 700 for the front and 415 for the back ones, with labor and taxes, it would be $2,610.80, lol to replace that little plastic backing. So I guess i need to get in on that order as well.
  • I wish I had the time to start a class action suit but between working on my graduate degree full time and working two jobs to pay for it, I really don't have enough free time to follow through with it. As of last week, the final (fourth) door panel finally came off of national backorder and was installed on my Jeep. That puts my final bill at $685 for all four panels after fighting with Chrysler corporate since April 2010. I'm just glad to have four new panels and hope that they actually last for the 12month warranty (well I hope they last forever and if they break, that they'll break in warranty). If someone DOES get a suit started, I'll be glad to sign onboard, because I wouldn't mind recouping my $685 under a recall order.
  • When driving 2011 JGC I am starting to notice some rattling noise in the dash on the passenger side. Noise occurs on semi-rough road conditions. Has anyone else has this problem?
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