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Hyundai Entourage Starting/Stalling/Idle Problems
I have a 2007 Entourage with 11,000+ miles.
I've noticed a louder than normal whirling sound in the engine. I can hear it immediately when it starts and it changes with the engine speed. Checked all the fluids and everything is full. I've even had people comment on the sound when I pull up near them. The van seems to be running great, so I haven't bothered to take it to the dealer yet. Has anyone else heard this?
My only other concern with the van so far is that it seems a little sluggish responding from a dead stop. When I push the gas, it takes a second or so and then all of the power kicks in.
Overall, I love this van.
I've noticed a louder than normal whirling sound in the engine. I can hear it immediately when it starts and it changes with the engine speed. Checked all the fluids and everything is full. I've even had people comment on the sound when I pull up near them. The van seems to be running great, so I haven't bothered to take it to the dealer yet. Has anyone else heard this?
My only other concern with the van so far is that it seems a little sluggish responding from a dead stop. When I push the gas, it takes a second or so and then all of the power kicks in.
Overall, I love this van.
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This discussion has been closed.
Comments
So my wife drives it for the next month or so and I just keep hearing this loud "tapping' at start up every time the car has sat overnight (tapping is especially louder in the morning when dead cold) or even when the car has been parked for about an hour - though the tapping isn't quite as loud. Needless to say even though the rest of the car is very nice indeed this is starting to bug me. A $34K car should not sound like a car with 150K miles on the odometer, right?
After perusing numerous Entourage forums (which aren't many) I figure it just might be the timing chain tensioner(s) as per Hyundai's TSB.
With this knowledge I let the service manager at the dealership where I bought it listen to the motor after it sat overnight. Two service techs come out to listen. One supposedly is a "platinum tech" and the other a senior tech. After they heard the tapping sound for themselves they both agreed it must be the timing chain tensioner(s) per the TSB too.
It goes into the shop the following week. It comes out after 2 days and 13 hours of service book tech time to take out the original timing chain tensioners and replace them with upgraded parts.
I go to pick it up after service hours, start the motor with no mechanic around to listen, and there's the same %$#@& tapping sound with not even a touch improvement. Craaaaaaaaap. So much for that Platinum Technician expertise!
Needless to say, the service manager next week will be hearing from me.
So I'd like to get some of your opinions with these points to consider
1). The TSB for the timing chain tensioner upgraded parts didn't obviously fix the problem.
2). I have read on one other Entourage forum that some surmised that their similar tapping noise could be due to how the oil filter is situated on top of the engine block hence not allowing enough oil pressure to build up fast enough when lifters or what have you are confronted with a cold engine much less high speed start up idle. IOW, possibly a built-in design anomaly that every owner's just going to have to live with. Not likely me though.
3). In any event, this does not appear like it's going to be an easy problem to DIAGNOSE. The fix will likely require a sizable engine teardown, down to and including lifter bodies and camshaft. Even then, traceing the root cause is going to mean leaving this van in the shop for quite some time I would bet.
4). But, due to the fact that I don't have exactly a whole lot of confidence in these platinum and senior service tech abilities to diagnose this problem at this Hyundai dealership close to me (and I don't want to drive 40 miles to the next one around me either to get a second hands on opinion) I'm thinking to nip this pain in the butt ordeal in the bud by calling Hyundai's customer care dept directly and getting a regional field service tech to get involved right off the bat before it turns into a lemon circus.
5). What bothers me more than anything else to be honest with you is how can Hyundai quality control at the FACTORY let something this noisy leave their line?
Bottomline: If any of you have an inkling what this problem could be beyond what I've indicated it would be most appreciated.
I sincerely hope this is not an inherent 'design flaw' in the Entourage engine that I have to live with. To my way of thinking when and if I trade-in or sell this car one day I sure don't want to have to explain what this noise is to the potential buyer who then tells me, "I can't give you your asking price nor take it in for a trade-in because the motor obviously has start up noise issues."
Any insights or suggestions in general again appreciated.
Entour1
I sort of cringe when this happens, especially on a cold engine. This goes against my normal practice of slow rpms on start-up of a cold engine until the oil starts circulating. My other vehicles with fuel injection do not start with rpms nearly this fast.
I am especially concerned about this with the thin engine oil recommended for this engine. 5W - 20 , I believe.
Questions
Does this occur with other (all?) Entourages? How about yours?
Is it normal, or is it something that can and should be corrected?
Is there a fast idle adjustment as on my other vehicles.?
Thanks in advance for your help.
Again this morning on the way out the door---another dead start. Barely a bit of juice left in the car and it won't start. I'm so frustrated at this and really getting mad. I'm taking a long road trip in Feb and I can't have this vehicle acting up since it will be me and small child alone. Ughh..
Did anyone get any firm resolutions to this continual problem?
I have been watching when I hear the whirling sound. It is not only when the car is in idle, but while driving as well. If in idle and I press the gas, the sound speeds up. The same thing happens while driving. I have not notice the increased RPMs that others on this site have been mentioning. I guess I need to get it to the dealer. I might go back and test drive another one before I complain to see if a new one does the same thing.
PJ
I'm also having the 'tapping' issue that I've seen in other threads. I didn't bring it up to the dealer, but when it was in for service, they called me and said that they were replacing the timing chain tensioners...which did nothing to fix the sound. I assumed it was normal b/c it only occurs for about 2-3 seconds ( thought it just took a moment for the oil to circulate).
What I am dealing with now is that the power sliding doors have opened 2"-3" by themselves after closing over 20 times (currently in the shop for the fourth time). Also, the airbag light has come on 2 times, the front glass defrost started smoking the first time I turned it on, and the fog light dash indicator has started flashing while merging onto the highway after using the turn signal (in the daytime when the lights are off).
So, even though I havent been on the dealership to fix the tapping, it has spent a month (of the six months I've had the van) in the shop. I've already started the Lemon Law process...It's a shame because I really like the van, but I can't risk the doors opening by themselves as I'm driving down the highway (I've seen that reported in other threads as well).
Let me know if anyone is having similar issues, and how the problem was resolved. Thanks!
any sugestions are welcome.
I owned an '01 Tahoe which was notorious for piston slap and the Azera rattle is the same. It's due to increased piston to cylinder clearance when the engine is cold, and until the piston expands with heat it rattles a bit in the cylinder. It is not a longevity or reliability problem, and is pretty much unfixable.
BTW, I love my Azera, I've had it for 3 years and it's been back to the dealer only for oil changes - that's why I'm looking at Entourage.
As far as the knocking sound, we have had that to and after taking it to the once local dealer they did fix it (for a few months, well it started again, AFTER THE LOCAL DEALER HERE CLOSED FOR BUSINESS [OR LACK OF]). The dealer mechanic told me then that it was the blower motor inside the A/C. They kept the van for a week and supposedly ordered something for the blower motor and had to remove the dash and console in order to reach and R&R it. Like I said, the sound actually went away but now it's back.
This engine failing to respond to the accelerator pedal is dangerous. I could pull out in front of approaching traffic thinking that I am going to accelerate and when nothing happens, all I can do is watch and pray that the oncoming vehicles are able to stop in time. I don't usually pull out in front of traffic when there is a little margin in safety but eventually there comes a moment when you encounter this scenario. The point is that in all my life I have NEVER had this as a problem, now I don't know if this van is going to respond or not during a critical moment.