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Hyundai Santa Fe Audio and Rear Seat Entertainment problems
Hello and thanks for the help! I have two huge problems with my 2007 limited touring and ultimate santa fe built 10/06. I have the infinity 605 watt system but do not have xm radio.
Problem 1: When i listen to the radio(or cd player) at low volume levels (anything under 15) i hear a high pitched tone that is almost as loud as the radio itself. This tone is not present when i use the radio with the car off. So i am annoyed and do not use my radio.
Problem 2: When i put a dvd in the rear entertainment system it starts to play the previews just fine. Then about half way into the preview it will flip over to the radio which is much louder and that is really horrible. I have to push the rse button to get it to go back to dvd.
Both of these problems have been acknowledged by the service manager after 2 weeks of my car being at the dealer. In fact i sat in another santa fe that was right next to mine that had the same annoying tone and did the same thing with the dvd. I have put in a call to hyundai because they are making their service department look bad by putting their cars out this way. Since there were at least 2 santa fe's on the lot built in different years that had the same problem i would imagine that other people have noticed this. If you have noticed this please reply with what you have found out because i am tired of dealing with it and want both issues fixed.
thanks
Mazy
Problem 1: When i listen to the radio(or cd player) at low volume levels (anything under 15) i hear a high pitched tone that is almost as loud as the radio itself. This tone is not present when i use the radio with the car off. So i am annoyed and do not use my radio.
Problem 2: When i put a dvd in the rear entertainment system it starts to play the previews just fine. Then about half way into the preview it will flip over to the radio which is much louder and that is really horrible. I have to push the rse button to get it to go back to dvd.
Both of these problems have been acknowledged by the service manager after 2 weeks of my car being at the dealer. In fact i sat in another santa fe that was right next to mine that had the same annoying tone and did the same thing with the dvd. I have put in a call to hyundai because they are making their service department look bad by putting their cars out this way. Since there were at least 2 santa fe's on the lot built in different years that had the same problem i would imagine that other people have noticed this. If you have noticed this please reply with what you have found out because i am tired of dealing with it and want both issues fixed.
thanks
Mazy
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What you have is the classic "Alternator Whining" problem. This is mostly audible in radio with Power Amplifier option: it has the tendency to boost the noise. When the engine is running, there is a lot of electrical noises being made. The noise could couple to the Audio system and amplify the noise. You probably hear it more during acceleration. The lack of proper Grounding, shield and Noise suppression is the cause of this type of problem. Sometime just some loose Ground cable could make it noticable.
jt
thanks
Generically for problem like this, they have to suppress the noise source so that it does not get coupled to the Audio System. Band-aid could be adding Ground trap and/or filter to radio or Amplifier.
And BTW, sometimes your add-on electronics could cause Electrical Interference too. Such things are noisy GPS module, Inverters (they are all noisy), PC. But normally they are jamming radios, not your CD. If the problem is a function of vehicle ignition on or off, then it is more likely the vehicle itself is at fault
jt
How do you contact Hyundai for a better answer?
WVK
I've not seen any complaints of this and have not noticed it, so I don't
know whether it's outside my hearing range.
If this is indeed a situation where they indeed all do it, it would
probably require an engineering solution on Hyundai's part. The
discussion in the Edmunds forum seems to be on point. I'd expect the
radio and antenna shielding would be well-grounded, so any engineering fix
would most likely involve some sort of in-line filter for the antenna
cable.
Start with the dealer. Make them aware of the issue and have them check
the vehicle. If they have difficulty repairing, they're likely to call
technical assistance. If they believe it to be normal they're likely to
take no further action. You'll want the dealer to call technical
assistance in either case. If technical assistance tells them it's
normal, there's nothing more the dealer will be able to do. Technical
assistance may also propose a solution or report that one is coming but
not ready yet.
If the above doesn't solve the problem, make a complaint to Hyundai
consumer assistance. While making the complaint still won't guarantee a
fix, it'll at least make sure Hyundai is aware of the problem. The more
people that call with the problem, the more likely it is that the problem
will be addressed.
If the pitch goes higher with engine RPM, it's most likely the alternator.
Also, everyone should know that the stereo is on a different warranty than the 5 year bumper to bumper. I was told that it's 3 year, 30k miles. That's an issue for me because I've already driven over 20k miles in the year that I've owned the car.
I'm still contemplating what to do about this, but am seriously considering taking action under my state's Lemon laws as I am nearing the end of my warranty.
This issue only occurs in the Santa Fe Limited models with the upgraded audio system, which really pisses me off because a base model car sounds better than mine.
I would also like to complain to corporate, do you have a contact there whom I could pester?
10550 Talbert Ave
Fountain Valley, CA 92708-6031
My letter sent to the above address actually got Hyundai to call me back. (Although it was only to tell me that they were working on it...)
I brought the car in for servicing as soon as I noticed the problem and the dealership told me that all the other limited edition cars are doing the same thing, so basically there is nothing they can do about it.
I purchased the car in March this year and still no one has been able to help me. If I had listened to the radio during the test drive I would have reconsidered my option to buy this car. Have you had any solution or update? Please if anyone else has had this problem, could you help direct me to what to do next?
I immediately noticed it during the test drive, but before reading this thread. I asked my wife if she heard the noise. When she asked, "What noise?", I knew it wasn't going to be a show-stopper and we bought the car anyways for all the other great features.
My guess is the noise is caused by one of the electronics boxes in the car, and I can't pinpoint if it's generated by the Infinity sound system, or if it just gets picked up by the sound system.
Build date was 12/17/07. I just hope this noise doesn't pop up later.
On the other hand, I found out how to use the RSE's AUX jack (at the 2nd row console) to connect my iPod. Use a standard 3.5mm A/V phone plug to RCA cable (I used one from my Samsung camcorder) with these connections:
1. Plug 3.5 mm phone plug into iPod.
2. Plug the red RCA plug into the RSE's yellow RCA jack.
3. Plug the yellow RCA plug into the RSE’s white RCA jack.
4. Plug the white RCA plug into the RSE's red RCA jack.
5. Set the RSE input to AUX.
Now you can use the RSE for both audio and video playback from most portable A/V devices.
Email Evwahoo@aol.com for solution...
The techs these days don't want to spend time trying to find and diagnose problems, that is even "if they can". Things may have changed, but I know techs used to get a bonus based upon the # of "booked" hours. IE....They may work 40 hours a week, but a good tech can book 60-80 hours of repairs. That meaning, lets say Hyundai allows (for warranty repairs) and/or charges customers for 1 hour labor, for a repair, and the repair gets done in 30 min, that tech booked 1 hour of work or 30 extra minutes. So you see, there is no longer any incentive to spend the extra time require to diagnose the tough problems. While some of you may have also found (though you were not told) at times that your vehicle was "put to the side" while other vehicle were worked on before yours. They wanted to get as many repairs booked as they could, before they "waisted" time trying to find your problem, which isn't described in a TSB.
Thus is the sad state of automotive repair. I am fortunate that I have excellent diagnostic skills, and don't need to rely on my dealer as much. I am however at their mercy for all warranty repairs, of which a lot of the time I need to diagnose before I bring it in.
The audio issue is definitely a ground loop issue. It might not be directly caused by the external amp, but the amp is picking it up. It is possibly also being introduced by the radio itself ?
Before I take this into the dealer, other than turning on the RSE power and inserting a DVD, is there anything else I need to get the video to display?
For the stock stereo on a Canadian '08, are the rear speakers riveted in? And if so, are they a real [non-permissible content removed] to replace? Are they 2-way or single cone?
Here's why I want to know, I am looking to replace them with a 2-way pair of speakers that are more sensitive. I find the stock stereo to be just fine with the exception that I find the rear speakers to be very weak. I like to hear an even balance from the front to back but the rear speakers seem so soft in volume and bass that the only way to even hear them is to turn the fader to the rear so much that the front speakers lose their punch. I am hoping to find a pair of speakers that with a higher sensitivity so they will sound louder without having to amp up the signal. At the same time, I will attempt to tap into the rear wires for a self power low profile sub. However, if the speakers area real pain OR if they are decent speakers but rather the door mount sucks, I wont bother to try and replace them.
Thanks a heap in advance!
We also had a bad experience with the CD changer going bad after only 5 months. The Ford/Hyundai tech that replaced it ended up mutilating the center console and all the trim around it. It was very unprofessional and I'm sure the installers at Best Buy would have done a much better job. I'm afraid to risk sending the car back to the dealer to have shielded cables installed.
My radio reception has degraded over the last month, so this replacement radio may be going bad too. Do you know what kind of wires they used between the radio and the amplifier so I can give the dealer this info if or when I need another replacement radio?
All in all, I am not very impressed by the performance and quality of the Infinity head unit/CD changer and Rear Seat Entertainment DVD player. Both the CD changer and RSE will frequently crash while playing back CD and DVD discs created on various PCs. I have a feeling one or both may be LG or other mass consumer unit re-branded as Infinity.
Turtle100 - did you get this fixed? What was the problem?
Thanks for the help!
Thanks again.
Tim
Any updates on the DVD issue? I got an estimate for $1100 to replace the whole dvd system by the dealer. They played dumb when I mentioned that there were all kinds of people with the problem and a possible recall.
Symptoms:
DVD info and sound, but no pucture
Aux jacks do not seem to work.
Thanks!
OEM 2007-2009 HYUNDAI SANTA FE
REAR MONITOR SCREEN DISPLAY 00267-77012-J4
Your gonna have to replace the monitor. The dvd player is fine. Don't replace it.
Some audio place was trying to get me to replace the dvd player saying one of the lasers went out. Psst no dvd player has two lasers.
To remove it is fairly easy.
you can to it you're self. Get a dry wall edger tool. Slip it in between the head liner and the edge of the monitor cover on each side. You need to release the plastic clips holding the plastic surround in place. Wiggle it around until it pops loose.
Once you get it off. Look for four hex style screws one on each corner of screen, they are 10mm in size. Take them out. It still won't come loose yet. You got two more metal clips still holding it up get those loose. Use a tiny flat screwdriver. Once you get those to left go the monitor should pop out. Just pop out the one harness connecting to monitor then your done removing it.
To install new monitor. Just do everything you just did in reverse.
Congrats you just replaced your monitor and got dvd video again. And it only cost you $80 - $110. You just saved yourself $1000! Not too shabby.
I even did this repair In the middle of blizzard. Freezing cold outside.
Took me about an hour to do. I know nothing about car audio/video.
Good luck y'all
Thanks