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It looks like you've already started taking some action with the BBB, which would preclude me from looking into this situation further with you. However, I had wanted to express my apologies that you are facing these concerns with your CTS and wish you the best as you work through the repair process.
All the best,
Sarah
GM Customer Service
I changed the oil myself on the car with Mobile 1 synthetic every 3,000 miles. It burned oil like crazy as well as coolant. I added oil and coolant almost every week and had to check them both daily.
I bought the car with 35k miles on it and put 22k miles on it. I still owe $12k on it and its just sits in my driveway. A co-worker picks me up everyday.
GM Customer Service said in order to determine if they can help me out, they would need the dealer to completely tear down the engine. The dealer quoted me at $8,000 to do this. I laughed. If I went that route and GM decided not to pay for it, I'd be out $8,000 and would still need to have the engine fixed. Why would I do that when I can buy a used Saturn Vue engine for $1,000 and put it in the car with a little work. BUT I SHOULDN'T HAVE TO DO THIS!!!! Everyone Facebook how terrible GM is handling this and everyone on Earth will know about it. I am thoroughly P.O.'d with the purchased of my Cadillac. I'd do anything to go back and buy the Camry that I passed on.
Thanks, GM, for the financial hardship and terrible choices with regards to the engine's repair.
I had my 2005 3.6 CTS engine replaced @ 63,000 miles. My Uncle is in the auto repair business and found a used engine with 32,000 miles. Engine plus shipping was $3,200. A friend that owed him a favor put in the new engine, water pump hoses etc. for $1,200 plus parts.
I have used it for 4 months with no problems. I check the oil dip stick every day I drive it.
Resale is horrible so I will keep it for now. (I loved everything about the car except the oil/engine problem.)
About a month later I took it on a road trip and I started to feel something wasn't right with the way the engine was performing. The next day I drove it to work and on my way there it started to run rough. I pulled over and could hear a knocking sound. Got it to my work to find the oil was almost 2 quarts low. This was approx. 1,000 miles since I topped it off last. I topped it off again praying that the engine noise would go away. It quieted down a bit but was still there. I had an extended warranty on it so I decided to take it to the Cadi dealer the next day. It never made it. On my way home the engine SIEZED!!!
Towed it to the dealer to have them tell me they need to pull the pan to see what failed. They ended up tearing it apart. Took the motor and transmission out, pulled off the heads, pulled out every wiring harness they could find under the hood and so forth. Long, long, story short, the warranty company came out to inspect and DECLINED the claim due to "Lack of lubrication". The #3 rod bearing had spun. To fix the car the dealer said it would cost over $7,000. Had them put it back together and had to pay $1,100!!!
I know from reading these forums that this is a common problem which GM has no intention of resolving, so does anyone have a rational solution on how to get someone to take care of this issue?
Oct 2011 we were returning from a Halifax - Montreal - Halifax trip when the horrible cluncking noicse appeared again. We had driven less than 4000 km and the GM dealer in Douglastown NB added 4 litres. When we got home the dealer took the car, and in Dec 2011 they replaced the right cam gasket. This did not solve the problem, I was now monitoring my dipstick (noone had ever said I had to do this, and I have never had to do it for any other car I have ever owned. I ALWAYS do the 5000km checkup) So Feb 28th 2012 the Cadillac dealer would not admit they had enough evidence to say there was a problem so they put me on an oil consumption monitoring "program"
28 Feb 98867 km filled the oil
90808 km added 0.5 litres
100680km added 0.5 litres
101605km added 1 litre
May 3rd 103010km added 1 litre I said surely enough is enough.
May 4th They told me we were approved for new piston and rings
May 31 No phone call that parts were in so I called them. They said we never were approved so I took it in and they added 0.5 litres at 103996
We took the car in again in mid June I don't know how much oil was added, but finally they said we were approved to have rings and pistons replaced. The work is scheduled to start 28June. I have mentioned to the dealer my concerns that if it is a permanently distorted air cleaner that caused the piston/ring problem, all this oil consumption was just going to reoccur. And also I have seen posts that the oil consumption problem may well have damaged our timing chain earlier than it already would have been damaged. The dealer did say that when they do the tear down, if they should discover anything else, they must STOP all work and get further authorization from GM.
I have heard that FORD is the only car company not to get bail out money from the Govt. I have never owned a FORD but you can me assured I will likely give one a go, as it is unlikely that I would risk buying another CTS. Sad to say. :sick: :lemon: :mad:
All I want from GM now is to stop sending me promotional offers. I have asked before for them to stop but I am still getting one. Customer service since you were no help in getting my car fix can you stop sending me offers from your company. A case was set up last year for this but somehow you imbeciles can't even rectify something so simple.
-GM will retain phone opt-out preferences for five (5) years from the date of the customer’s most recent submission
-GM will retain U.S. mail opt-outs for three (3) years from the date of the customer’s most recent submission.
- Email opt-out preferences will not expire.
I hope this is helpful to you!
Sarah
GM Customer Service
Signed: #514
Was your CTS a 2012? What do you think you will buy to replace it? Thanks for your feedback.
I never had a single problem in the 36,000 miles I drove it I only traded it in because I prefer a coupe and a car with a warranty (well maybe a little for the increase in performance)
When I trade this car in I will buy another Cadillac.
Best,
Sarah
GM Customer Service
Sarah
GM Customer Service
I have owned about 35 GM vehicles starting with a 1970 Corvette. I have never had any of them with these kind and magnitude of problems.
Am having Security/Theft system and Traction Control issues too. I love the car but I cant believe GM screwed this one up swo bad. I have a 2000 GMC with 197k on it and it still doesnt use a drop!
I can't sell this car...who's gonna buy it when I tell them it burns oil and sometimes it locks itself down in your driveway a couple weeks at a time! Yikes!! I NEED HELP!!
Sarah, GM Customer Service
It would be a shame if GM intended that to signify they will only accept responsibility when the car has less than 36,000 miles. That would be a horrible PR position to take IMHO.
We are in Canada, we had the oil consumption test done over the last 6 months, and GM recently swapped out the short block (below the head gasket, above the oil pan) for I think a factory reconditioned one. We had 105,000 KM (apx 65000 mi). It has been back three times in the 3 weeks since the fix for screeching belts, and to replace a "#6 ignition coil". It currently is making non-replicatable whooping noises that I have never heard come from a car before.
Good luck to all of you who sufer fromthe oil consumption issue.
Sarah, seriously, would you buy this car from me after I disclosed all its problems to you? IM' STUCK with a LEMON...
Are you serious? I quart every 2000 miles is acceptable? Let's see GM put that in the marketing strategy. "Come on down and buy a new GM Super Scamp. Guaranteed to not to use more than 1 quart of oil every 2000 miles!" The 3.6 has a design flaw and GM's approach is to try and rationalize it. BS! I have purchased two new vehicles (not GM models) since I had the 05 STS and neither are using any noticeable amount of oil. C'mon man!
Dear bill and ronyxxx,
Run!
z
Unbelievable!! Do you actually sleep well at night?
The Sandman :sick: :shades:
2023 Hyundai Kona Limited AWD (wife) / 2015 Golf TSI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
We're sorry to hear that you had to make this repair on your CTS; is everything going well now with the vehicle? If you want for us to follow up on anything with your dealership, please contact us at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Thank you for your reply.
I sent an email to the address provided in your response.
I hope that GM will do the right thing.
nymom96
Hold not your breath.