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Comments
Was the original problem rectified with the rebuild? Any answers would be much appreciated.
I am sorry that you were stuck over the New Year holiday. Could we get an update on your situation, please?
All the best,
Sarah
GM Customer Service
December 29, 2011 - with 58,000 miles and no major problems with our 2007 Saturn Outlook, we noticed some slipping in the transmission around 20 MPH and 50 MPH speeds.
December 30, 2011 - in the morning we noticed more transmission slipping and decided to bring it to the dealer. Dealer was overbooked with appointments and couldn't offer us a rental car without inspecting the car first. We decided to keep the car for the New Year's weekend. Drove no more than 1/4 mile from the dealer when the engine light came on for the first time EVER. Two minutes later, as my wife pulled the vehicle into the dealer for the second time, the car had an awful "bucket o' bolts" noise in the transmission. We left the car at the dealer, and were not offered a rental for the long weekend (again, dealer insisted that they could not give out a rental without looking at it first).
January 2, 2012 - called the dealer at Noon, said their diagnostic computers were down & were playing catch-up. Finally heard back from the service department later in the day that there are problems with the transmission, however the onsite car rental guys were not working on January 2nd so we'd have to wait until January 3 to get a rental. Service guy indicated that the transmission repairs would be covered under warranty.
January 3, 2012 - showed up at 8 AM to pickup a rental, and were told by the onsite rental guy (Enterprise) that they did not have any Chevy products on the lot to rent at the moment. They said "by policy" they could only rent us a GM/Chevy car. I drove my wife back to the house, went to work and we returned at the end of the day to pick up a Chevy Impala rental (didn't know they still made 'em).
The car remains at the dealer and is expected to be repaired by Wednesday or Thursday (but no promises of course).
We are diligent with servicing this vehicle, and have always driven it conservatively. We love this car and were disappointed that it broke down so swiftly with very, very few warning signs. I will re-post with any new updates.
Geoff
Best,
Sarah
GM Customer Service
No one can fix my issue, have transmission issues I can only describe as failure to shift followed by heavy downshift and engine screaming and lots of hesitations. Also every morning I awake to a car that flashes all kinds of warnings, such as service traction control and a check engine light. usually after about a mile the traction control lights go out but the check engine light remains.
Most recently, the dealer has been unable to find anything, first they replaced an ignition coil which seemed to resolve the problem, but within a week it was back. the dealer once again replaced the same ignition coil, this time it lasted a day. Last week I was at the dealer and they said they could not figure our the problem, the codes were bouncing around and they couldn't isolate the issue, but as a bonus the light was off, only to return later that day.
Now its another day off of work to go wait at the dealer and hope someone can fix it. The car has 70K miles on it, I'm the original owner and these problems started about a year after I got the car. I have been through multiple dealers, two different Saturn dealers and two chevy dealers. I do not want to buy another car, but I'm running out of patience.
Thx....
We would be able to provide specific warranty parameters and coverage information to you if you were to email us the last 8 digits of your VIN.
Generally speaking, the powertrain warranty on your vehicle will cover the following components:
Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case, all
internal lubricated parts, torque converter, transfer case,
transmission/transaxle mounts, seals, and gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports, front and rear hub bearings,
seals and gaskets
I hope this is helpful!
Sarah
GM Customer Service
Sarah
GM Customer Service
Thx
Sarah
GM Customer Service
Sarah
GM Customer Service
Peace, Tracy
I am really angry that Saturn/GM has not recalled this vehicle. Obviously, there is an established pattern of transmission issues which have NEVER been resolved satisfactorily. After reading these posts, I'm so disgusted that I don't know what to do with this car. Has everyone here forgotten the phrase "CLASS ACTION LAWSUIT??????"
Many happy miles,
Sarah
GM Customer Service
The first step in our process is to have the vehicle taken in for a diagnosis with the dealer, which may involve a diagnostic fee. As your vehicle is a 2008, it is likely still within the powertrain warranty of 5 years/100,000 miles (whichever comes first), which provides coverage on certain components of the vehicle.
Hope this is helpful,
Sarah
GM Customer Service
Sarah
GM Customer Service
Last night the transmission went out and we are being told the estimate will be between $3000-$4000. PERFECT!!!! When we purchased the SUV we were told everything on it is a GMC product. Tried to find a transmission for it in hopes of the GMC product line would carry over - no such luck.
I do not recommend this vehicle to anyone as we have been dealing with issues and again we've had it less than one year.
Off to the rental car business so we can go look for another car which won't be a GM product.
Hope that the diagnostic appointment goes well today,
Sarah
GM Customer Service
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
SARAH!!??? CAN YOU HEAR ME??? WE ARE IN THIS TOGETHER! YOU AND I ARE THE 99%!!
If you have any say, any power at all, I urge you to work on behalf of us hard working people who, in dire times for US automakers, put our faith and our precious, hard-earned money into General Motors. There needs to be a recall on these vehicles!!!
It looks like Christina has set up a Service Request for you (71-1033243188) and will be contacting your dealership this afternoon to learn more from them about your vehicle situation. She will likely be escalating this case to you district specialist after this contact is completed, and they will be getting in touch via phone (probably early next week). I'll be sure to let Christina know to update you as soon as she can, and thank you for allowing us to look into this!
Sarah
GM Customer Service
Though change can be slow, we do hope that we can deliver improved service to our drivers behind the wheels of our automobiles.
Sarah
GM Customer Service
BTW - I wasn't yelling at you with the caps. It was more like feeling stranded in the desert and calling out. I'm sure you are very dedicated to your job.
Mine is in the shop again after they had it for four days for the same problem??
I hate this company and this car!! :lemon: :mad:
These cars have serious problems, and GM has doen nothing to address them, look at the other boards (acadia, traverse) same cars with the same problems. The rental I received during latest repairs was a 2012 Acadia, car looked great and was fully loaded. But when I drove it, I could tell the transmission was going, as it made the same noise and vibrations as my 2007 Saturn.
By the way I have a case file with GM customer service, after getting the run around from them (they conveniently call at odd hours and leave messages, but do not pick up the phone when you return their call) I managed to speak to someone who basically blew me off, just said he would contact the dealer, no help, no follow up. I guess the only thing left for me to do is buy another car. However, GM lost a good customer, I used to be loyal to GM but not after this experience.
Thanks,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
After countless visits to the garage and hundreds of dollars dropped into my 2007 Saturn Outlook, my relationship with it is finally over! Along with my life long love affair with the General Motors Product. I was able to safely drive away from the dealership last night in my new Honda Pilot!
Good luck guys!
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service