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I just got an estimate for the fuel gauge to be fixed. The total cost (pre-negotiated with GM I'm guessing) is $400 for parts and labor. I am responsible for $200. When I asked the service manager if he gets a lot of this same problem he smiled and said, "we get our fair share." Glad that GM is paying half - not happy that they have not issued a recall knowing how widespread the problem is. On top of that, if I would not have called GM about the problem, I would have never found out about the special coverage and would have been stuck with the whole bill. I'm wonder how many people have been stuck with the whole bill...
In addition to fuel gauge problem, this is a fuel injection pressure problem which will cost an additional $400. Will not be buying a GM for future vehicle purchases...
thanks for your sharing your side....
best of luck..
The radio fading...I had that....and just thought it a fluke. My kids pointed it out to me.
The water pump! Yep some problem. Thankfully it was covered on my warrantly.
Today my issue with the oil gauge and check engine light that recently went on. I was told in regards to the oil...."Don't you know that you have to put oil in between oil changes?" Since when has this been the practice!! I have NEVER EVER heard this before. When I asked how is it that the oil drops down to nothing when I reach the 3,000 miles that was the response. They did not find a leak...but there has to be a reason.
Oh my mileage is at 63,574. As with the rest of you I take my car in for all routine repairs...after all "Don't you know you have to take care of your car!?"
They say the engine light was going on due to the throttle needing to be replaced. I may have read in another posting this being an issue.
I'm with you tdoug38 - What next? I also agree loyality and good products go hand in hand. BMW is the car I am thinking of next. Each of these repairs add up real fast.
Disappointed.
We are available for assistance. If you are interested, we can set up a Service Request to investigate your vehicle concern and situation to see what options are available in resolving this. Please send us an email with the following information: your name/Edmunds username, contact information (phone and address please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership. My coworker Christina will assist you through the next steps of the process.
In the meantime, I will be sure to add additional documentation on this thread (as it continues to grow) for GM's consideration.
Best,
Sarah
GM Customer Service
In regards to your current concerns, it is recommended in the owner's manual of your vehicle to check the oil level each time you fuel up to ensure that the oil level is within the operating range. Still, if we can follow up with your dealership, or if you would like to open a Service Request, please email us more information (name/Edmunds username, phone and address, the last 8 of your VIN, current mileage, and involved dealership to start).
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Hoping that it would reset overnight, the gauge did the same thing this morning. HELP!
In the meantime, I am documenting this thread with the frequently surfacing gas gauge concerns.
Regards,
Sarah
GM Customer Service
mine is not the gas gauge its the speedo, and sometimes oil pressure.. i would be happy with GM paying half !! i see a GM rep name "sarah" on here sometimes, would love speak with or e-mail with her and see if there is anything GM will help out with. love my truck, but without any relief from the factory, i will be shopping toyota or nissan... and i really never buy foreign ANYTHING if i can get U.S. made.... its very aggravating....
Shes having some awful life struggles right now so my husband and I have been helping her and her kids along the way. This car is her only vehicle and now its going to cost her $600 to have the fuel sending unit (fuel sensor) and an oxygen sensor replaced. Thats $600 that she doesnt have. Thats actually $600 that we dont have either to help her.
WTF GM??
I am not sure if you already have or not (a fellow Customer Service Representative, Christina, answers incoming emails from Edmunds), but we would be happy to look into your situation and get a Service Request set up. The email in my profile will forward to our database, and you will get a response from an "@gm.com" address.
Best,
Sarah
GM Customer Service
it made my morning knowing someone knows what i'm going thru !!!
i will use the link you provided to GM, and thank you so much....
respect,
tim
Easy and no hassles whatsoever. Im glad we could pay for this repair for our friend.
thats great news !!! i also had a GM rep on here put me incontact
with a corporate service person. he has me dropping my truck off friday
so it can be documented as to why these are failing... i hope i do as well
as you !! i also dont mind helping out a bit on the bill as you did, just to
have my truck [which i love] back to being reliable.... again congrats
on your "victory" of a sorts..... enjoy, and respect !!!!
TIM
Take care,
Sarah
GM Customer Service
If you were to send us an email with more information (including your name/Edmunds username, the last 8 of your VIN and current mileage, and involved dealership), we would be happy to look into this further with you to see if there are any options available.
Regards,
Sarah
GM Customer Service
I can understand your frustration; can we look into this further for you? Please send us an email with more information (your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your involved dealership) and my coworker Christina will further advise you.
Sarah
GM Customer Service
GM will not do a thing for the oil gauge issue. I just had the diagnostics run (that GM required) at a cost of 50 bucks, to tell me there is a problem with my oil gauge sensor but so sorry it is not covered and we will not fix it.
Same dealer also told me I had a water pump leak and it would cost over 700 bucks to fix it. Took the car to my mechanic and I do not have a water pump leak and there is nothing wrong with my water pump.
Have you already visited your dealership on this concern? If we can be of assistance, please don't hesitate to get in touch via email (be sure to include the last 8 digits of your VIN).
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Please let me know...
If you would like to explore any available options through Customer Service, we can get a Service Request set up for you. Please send us an email with more information (include your name/Edmunds user name, the last 8 of your VIN and current mileage, and the name of your dealership) and my coworker Christina will advise you from that point.
Regards,
Sarah
GM Customer Service
Sarah
GM Customer Service
That was a year ago. I will find it and send it to you! Its nice to see people like you working for GM, but for me it is too late! I will never buy another GM product again. Which is sad, because all of our company vehicles were GMC and all of my personal cars were GM products. Tell your superiors to get a grip on what really matters; THE CUSTOMER!
1. the gas guage died, got repaired under warranty thank goodness it was expensive, along with the drivers side window motor.
2. the left and right - front and rear speakers come and go when they want to
3. the tire pressure light comes and goes thru out the day year round, tires have correct pressure.
4. the check engine light comes and goes, my mechanic is confused can't get a code & he's good!
5. the seatbelt/door bell is loud then soft, then quiet then loud etc...
6. the dash light at the heat and a/c temp control knobs comes and goes
7. the stab. track lights have now come on and stay on, the button on the side of the gear shift has no effect. I'm waiting for one of us to get stranded before we can get rid of this piece of junk.
Now I am not an individual that neglects a vehicle, the Chev car my wife drove before the GMC Envoy had 206,000 miles. My current Chev. Silverodo work truck has 337,000 miles we take care of our cars.
This Envoy has 75,000 on it now and really started having problems at about 20,000 miles.
I figure it will cost a chunk of cash just to figure out what all the lights mean and no telling what it will cost to repair. I've got to get the damn lights off the dash so I can sell it. NO MORE GMC'S FOR THIS CONSUMER!
Sarah
GM Customer Service
SUCKERS we all were.. damn shame too, cuz i really liked my envoy.... i'll be driving a TOYOTA soon as this is done, [which probably wont be too long] good luck on the temp. fix, and with getting help from them..... aint gonna happen......
Do not waste your time with GM. They will talk as if they want to help you and screw you over royally. Unfortunately we bailed these crooks out that manufactured a defective product and knowing there mistake they stopped making the vehicle. It had nothing to do with new models coming out and not wanting those models to clash. I will be a STRONG advocate against anyone that tells me they are going to buy a GM vehicle. I actually had a district NO specialist that have NO knowledge of cars tell me that my engine failed (low oil pressure suddenly is do to the high mileage on my vehicle 114K. I have a 2001 Ford F150 and 1997 Toyota with 132K and 154K and they have NEVER had an issue. I had to change fuel sensor, oil pressure sending unit, camshaft positioner sensor and finally engine needs to be replaced. If anyone knows of any Class action in regards to this model let me know ASAP if anyone is going to go that route you have MANY supporters in this forum!
Since you are following this thread,you might be able to give me direction. I just bought an 06 Envoy Denali with 109 kms on it and am afraid that I have bought a vehicle with the exact problem these people are complaining about. Two days of normal used car maintenance and the a day of low oil pressure and a noisy engine. I changed the oil pressure sensor and the problem continued. Five minutes ago I started the vehicle and there are no noticable problems oil pressure is good annd the noise is gone. No fault codes.
I imagine that there must be some steps that can be taken now other than puting it back up for sale.
My husband is out of work and we’re trying to make ends meet and I have a car that I'm riding around in a car and I have no idea how much gas I have. I am driving on major highways all the time and my car has died 3 times so far the last being a very dangerous and scary situation. I also have two small kids, if anything happens to me or my family while I'm driving and my car dies in the middle of a highway trust me GM this won't be the last time you hear from me. It's very dangerous driving in a situation like that. I was on a highway with NO SHOULDER and my car died... THANK GOD I found the only SMALL shoulder by an exit ramp I past to swerve over to. Other wise I could have been killed. I was on this little shoulder and was still scared because of all the tractor trailers flying by me...
Not sure why there has not been a TOTAL RECALL on this because someone is going to get hurt or killed. Why can't the government see this.. They are next on my e-mail list.. GMC Stand by your customers and product and FIX IT... Not for 1/2 for free it's your fault were having this issue!
If GMC can't take responsibility for the issues their cars are having due to their incompetence I will NEVER and I mean NEVER by another GM Product EVER and make sure no one else I know does either... No wonder why people by foreign cars at least with all the issues everyone else has had I have to respect them for standing up to their name and correcting it. No GMC wants to send a letter in the mail stating they know there is a Faulty piece that was put in the cars and they will fix it but only pay have or only for the part not for the labor? Are you kidding me.... What kind of service is that? We all bought cars in WORKING condition assuming all the parts were legit not faulty or bad!!
Also GM don't forget who BAILED you out when you were going under.... that's right TAX PAYERS! Is this what we get in return after purchasing your product? We'll I hope you go under again and guess what you will NOT get another bail I can assure you on that. Millions of people are barely trying to make ends meet and half don't have jobs and you want them to pay yet again your screw up... Classic
I fully agree with "Air Springs & everyone else for that matter"
If GM cannot stand behind this obvious safety Issues with failed fuel gauges I can't stand behind them anymore!! I’m all for “Buy American” to stand behind my country and keep Americans working. If I do buy American again I can bet it won’t be a GM car