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The following excerpts comes from the Edmunds site above:
"The last type of service notification would be a warranty extension, which is just that: an extension of a part or whole of the vehicle's warranty. In any of these service notifications, it does not matter if you are the original owner or if you purchased the vehicle used; the service notifications go with the vehicle and not with the owner."
Also: "...program 00M09, which basically extended the original program from five years or 60,000 miles to seven years or 100,000 miles, whichever occurred first, covering the same vehicles as the 98M01 program. Letters to consumers for this program went out in March of 2000. Ford obtains a current list of owners from R.L. Polk and several other sources".
According to what you are stating, neither 7 years nor 100,000 miles has occurred yet.
This is in response to your recent e-mail concerningthe difficulties you have encountered with the 1995 Ford Windstar youpurchased from Smart Wheels in Fairfax, Virginia. We appreciate your makingthis Office aware of this matter.
First, let me explain the role of the Office of theAttorney General. This Office functions as the law firm for Virginia stategovernment. In that capacity, we represent the various state departmentsand agencies and provide advice to state officials. Although able toprovide copies of statutes, state laws, conflict of interest rules and otherpolicy considerations prevent us from being able to provide private legaladvice or represent individual consumers.
You have asked about Virginia's lemon law. TheMotor Vehicle Warranty Enforcement Act, Va. Code §§ 59.1-207.9 to59.1-207.16:1, is commonly referred to as the "Lemon Law." To access thisand other Virginia laws you may visit The Virginia Code Commission's website which is http://legis.state.va.us/codecomm/codehome.htm<http://legis.state.va.us/codecomm/codehome.htm> . Once at this site, clickon "Code of Virginia" and then type in the code section in which you areinterested, or in this case you may click on "Popular Names" and then "MotorVehicle Warranty Enforcement Act." Although I cannot interpret this statutefor you, I can call to your attention that this law applies to the firsteighteen (18) months after purchase of a vehicle.
Because Smart Wheels is located in Fairfax,Virginia, I am taking the liberty of forwarding this complaint to theFairfax County Department of Telecommunications and Consumer Services("Fairfax County DTCS"). Typically the Fairfax County DTCS will conduct aninvestigation and attempt to resolve the complaint through voluntarymediation or arbitration. When an investigation reveals a pattern ofviolation of Virginia consumer protection laws, the Fairfax County DTCSworks with the County Attorney's Office to stop the illegal practice.
I am also referring a copy of your complaint to theVirginia Motor Vehicle Dealer Board ("MVDB"). Among other duties, the Boardis responsible for certifying or licensing motor vehicle dealers and motorvehicle salespersons as well as receiving complaints concerning the conductof persons and businesses licensed by it.
Finally, because you feel the seat belt issue may bea problem in other 1995 Ford Windstar vans, I am also sending a copy of yourcomplaint to the National Transportation Safety Board ("NTSB"). Among otherthings, the NTSB conducts special investigations and safety studies onvarious modes of transportation.
In closing, thank you again for writing to thisOffice. I hope the action we have taken will be helpful to you.
Very truly yours,
Linda A. Dickerson Consumer Specialist Antitrust andConsumer Litigation Section
cc: Fairfax County Department of Telecommunications & Consumer Services 12000 Government Center Parkway Suite 433 Fairfax, Virginia 22035
Motor Vehicle Dealer Board 2201 West Broad Street Richmond, Virginia 23220
National Transportation Safety Board 490 L'Enfant Plaza, SW Washington, DC 20594
Hope this will help some of you.
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