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Dealer's Tricks - bait & switch, etc.

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Comments

  • isellpotiacisellpotiac Member Posts: 122
    what he was trying to accomplish is keeping the playing field level. After spending 3 hours on a Saturday with people only to have them walk to shop numbers is someone i might say something like that to. My reason being I have time invested with the customer only to have the next salesman pry out of them what my $200 over invoice is and offer the car for $180 over invoice. And don't forget the lowball deal where they beat my deal by alot only to be back around my deal after charging advertising. Most of the time it is the customers fault for getting stroked around big time. I am not saying there is something wrong for shopping for the best price but most of the nonsense I see people carping about on edmunds can be avoided
  • tonybrothtonybroth Member Posts: 1
    Always wanted to know this question... What do dealers do if they can't sell 2000 models on lot? It's almost time for the 2002 models to arrive on lots. Do they send them to other countries?
  • im_brentwoodim_brentwood Member Posts: 4,883
    Personally...

    I park them under tall Palm trees and pray fora hurricane :)

    Seriously, we're stuck with them. Although, IMHO, you shouldnt HAVE leftovers. Once supply is strong on, say, 2002s... Every 2001 that I have is going to get given away.

    Come Christmastime, I'll have them in the paper for invoice, less any rebates/incentives less another $500 or so...

    By that time the car is hemmhoraging me money and HAS to go.

    Bill
  • prophet2prophet2 Member Posts: 372
    Brand-new 2000 Solara SLE V-6, Pearl White, leather, CD (i.e. LOADED), $21,800 + TTL. $2000 under invoice. According to the dealer, factory gave $750 incentive per unit which was passed on to the buyers.
  • lambdaprolambdapro Member Posts: 51
    I had already paid a $1K non-refundable deposit to order a base model Suburban. On Saturday morning, I went over to feed my mother's cat and picked up her paper. I am into new cars now, since I have just been shopping for one. So, I see this Suburban for $22998, $6500 off, at Friendly Chevrolet. One specific VIN listed only at this price. I call as soon as the dealer opened to see if it is still there. It is and I hurry down to the dealership. The Suburban had cruise, A/C, seated 9, rear window defogger, tinted windows, factory rack, vinyl floor and seats. Light pewter with tan interior. On the phone, the dealership asked what color I preferred and I told them white, but did not care. (They had a white one identically equipped.) They said sorry, the white one is not available at that price. When I got there, I let the salesman know that I had another base model on order and that I liked base model Suburbans because they are easy for me to clean after kayaking.

    Anyway, the screamer ad worked for me. Got me in to the dealership. It did not get me switched as I already had an alternative deal set up. I just could not believe that it was $6500 under MSRP with no funny packages or accessories. This was also $3800 under the Suburban I had ordered which had only $700 more features. It was just a deal I did not want to pass up.

    They did try to slip in a $250 Title and license documentation fee, but we took care of that.

    The young man on the lot was fine to work with as soon as I let him know that this vehicle was "just what I wanted for my wife." That stops the switch dead in its tracks and no one loses face.

    The road over to financing was humorous. I told them that I could pay cash but was willing to see what they would do on financing. I told the finance woman what interest rate I could get at the local credit union and she was able to match it. I signed a few papers to apply for the loan, but she did not leave me a copy of everything. I wrote down the payments and came home to check. I thought that the payment seemed a little high because it was what the payment was going to be for "special ordered" Suburban. It ended up that she was using simple interest and it could not be prepaid. I called back and cancelled the financing and told her that they would get the remainder of the money this week.

    Weak switch attempt
    High documentation fee
    Simple interest, no prepayment financing

    Now, I did not catch it right at first, but did figure it out, partially thanks to what I had learned here on the Edmunds topics. I immediately called and cancelled the funky financing which would have ended up a $1500 mistake. Now, I still would have gotten a good deal, but just not as good as I ended up with.

    Hey, I'll get a vehicle that should last me 150K miles for $23K. Since this is the first new vehicle that I have bought in 20 years, the sticker shock and variety of choices have been quite something to contend with.
  • armtdmarmtdm Member Posts: 2,057
    Must have hit a nerve on that comment on 4% over invoice. But, typically arrogant dealers to gbegin with!
  • im_brentwoodim_brentwood Member Posts: 4,883
    Try BMW and Audi customers...

    I can't think of one European car in short supply with high demand that ever sells for even that low.

    BMW 3-Series? 9-10% over.

    Mercedes? Few of them are even discounted.

    However, the resale value of these cars more than makes up for it.

    If you must buy a car at invoice may I suggest a Domestic.

    Bill
  • mmcbride1mmcbride1 Member Posts: 861
    I'm not a dealer and I don't have any connections to the industry whatsoever. I was merely pointing out an erroneous statement you made.

    They don't sell that cheap because they don't have to.
  • fdxboyfdxboy Member Posts: 45
    ...but as my name suggests I don't work for Audi. I was pointing out the fact that "highline" dealerships tend not to screw around with you vs. the rest of dealerships and this was confirmed by one of the resident experts.
  • audia8qaudia8q Member Posts: 3,138
    not only do you get better quality salespeople at high line stores but you also get higher quality buyers...you should see some of the vermin that wonders on a Kia lot.

    Rich
  • raybearraybear Member Posts: 1,795
    We had a few verminous characters on the BMW lot in my days there.
  • lancerfixerlancerfixer Member Posts: 1,284
    What really torqued me off about my local BMW lot (I should point out it's part of a Ford/Hyundai store) is that because of my age (I'm 26 but look younger; I still get carded on occasion for R-rated movies-- really--) I was treated like vermin. I wanted to look at a 3 series and they wanted to run a credit check on me first; the more expensive extended cab F-150 next to it, though? "No problem." Kinda turned me off on BMWs in general.
  • mmcbride1mmcbride1 Member Posts: 861
    Credit check before a test drive? I would have left on the spot, even though my credit is fine.
  • raybearraybear Member Posts: 1,795
    I had a young man come into the dealership once, he was only 17 at the time. I couldn't offer him a test drive but I did give him the courtesy of spending an hour going over the cars with him. The same kid came back that weekend with his Dad, and I sold them a 3. Dad was allowed to test drive of course, and with no credit check. A guy your age would have been no problem, though I would have carded you too!
  • isellhondasisellhondas Member Posts: 20,342
    I wouldn't run a credit check on anybody unless they asked me to first. I've had people tell me that they "think" they "might" have a "few" credit issues. Then and only then will I suggest we pull their credit before proceeding furthur.

    When they "think" they might have a problem...guess what?

    I also know some cars attract joyriders, they types that want to drive anything cool with no intension/ability to buy. Some dealerships will use a credit check to weed these people out.

    Harsh?..yeah, but the risk of offending a few worthy people may offset a bunch of worthless test drives for these dealerships.

    Sometimes you can't win!
  • noobie1noobie1 Member Posts: 326
    Hey Guys, enjoying your comments;
    I hope you'll pardon a slight divergence.
    I recently made a $500 deposit for an ordered Silverado in California and intend to pay cash. Since I've never done this before, I'm curious about what documents will require my signature at the time of delivery.
    Also, in the event of some problem in the vehicle such as damage from transit or some other discrepancy and I want to go ahead and take delivery, what sort of document binds Cheverolet or the dealer to corrective action?
    And finally, I'm aware of a federal law which requires the reporting of any cash purchase over $10,000. Since I'll be using a cashier's check, does this mean I have to relinquish my SSN to the dealer, or am I correct in assuming an identity trace can be made through the check?
  • prophet2prophet2 Member Posts: 372
    This requirement applies when it's "currency/coin" involved, not checks (personal or cashier's). The banks themselves report deposits made with currency that is $10,000+ .
  • noobie1noobie1 Member Posts: 326
    Thanks for the correction prophet2. You can tell it's my first visit to this neighborhood.
    In the previous several months leading up to this purchase I've found a lot of good info both here and there about negotiating and what the dealer may pull in order to squeeze out more $$s, but very little about the final procedure in a cash deal. Much gratitude to anyone in California willing to take the time about the other two points above.
  • rroyce10rroyce10 Member Posts: 9,332
    .......Give them $9,999, then there is no paper work..

    Terry.
  • lambdapro1lambdapro1 Member Posts: 5
    It ends up that I like the light pewter color quite a bit, but I could not help laughing to myself when the white Suburban that I could not get for $22998 last weekend was for sale for $22998 this weekend. What worked out great for me was that I went ahead and called Moritz in Fort Worth to see if they still had the Suburban for $21998. They said that they did. Its invoice was $29005. I bought it Thursday afternoon. It was a world of difference in the finance office, too. I was planning to pay cash. But they asked if I wanted them to check to see what they could do on a rate on financing. They found a loan rate of 6.84% for 60 months if I wanted it. No prepayment penalty. This dealer was looking for the best deal for the two of us, even though I was also getting a great deal on the Suburban. Whereas Friendly was trying to get all they could to make up for the low price.

    Funny how everything worked great and now I'm set for quite a few years.
  • vwguildvwguild Member Posts: 1,620
    David, in California, the Dealership is going to want from you
    a *five-liner*...You will be required to provide your Driver's License,
    your Proof of Insurance...

    The five-liner will include your name, address, phone numbers, SSN,
    CDL #, and your place of employment, unless you are retired, and
    your signature on the bottom. This Document, which is completed on a
    Credit Application, is the Dealership's proof that they went through a
    reasonable effort to verify that you are, in fact, the person that you claim
    to be. This, like the reporting of cash deposits that exceed $10,000 in cash...
    is done to create another obstacle in the process of Money Laundering...It
    does not leave the dealership, but stays in the Deal Jacket and is filed.

    If you are presenting a Cashier's Check you can write on this *Five-Liner*
    that no Credit History on you will be pulled...Not so if the store is prepared
    to accept a personal check from you...

    As to the condition of the car...If there is any type of *transport damage* to
    your Silverado; it will no doubt be repaired before you even pick it up. I
    certainly would not deliver a damaged vehicle.

    Assuming that you are going to have your Silverado serviced at this Chevy
    Dealership, you might want to ask Them what information they would like
    from you...that way you can request that they have all of your paperwork
    prepared and ready for your signature, and that will save you time that would
    probably be better spent on your Sales Rep's proper Delivery of your new ride.
    Start the relationship out on the right foot...No Surprises...

    Allow yourself at LEAST 90 minutes for this entire process...from the minute
    you walk through the door until you drive away.
  • noobie1noobie1 Member Posts: 326
    VeeDub, thanks the help.
    This whole process is fraught with unknowns, and therefore disadvantages. Dealers do this everyday. We customers are mere amateurs. It relieves some of the anxiety to know what to expect going in. Then, if there are any "surprises", I'll be able to react appropriately. I sense my salesman is a pretty good guy, however have no previous experience with him.
    Owing to the abuses we hear about almost everyday, I'm very cautious about releasing my SSN and will only do so when I believe the requirement is legitimate, which you addressed with the "five liner" info.
    Thanks again for the indulgence.
  • floridianfloridian Member Posts: 219
    noobie1 It will not make you feel any better to know your SS# is NOT a secret. For a nominal fee anyone can get your #SS and just about anything else they want to know about you. The paper trails we all leave from our day to day activities are in a file somewhere and can be pulled up IF you really need to know someones personal data. Sorry but if you are alive we can find out EVERYTHING about you !! Watch out for those "black helicopters" hovering over you house too. LOL

    In my business we deal in "big ticket" items (100K &up)so as you can imagine we just do not take someone's word for a lot of info we need , do it all the time and the customer does not even know. You'd be surprised at all the little white lies we uncover as well. Some wives would LOVE to see some of this stuff.LOL

    Floridian
  • rroyce10rroyce10 Member Posts: 9,332
    ..........VW guy, If that person gives them a 5 liner..they will check it..

    How long have you been doing this ..?

    I would never recommend any one doing that, unless they know straight up it's going to be used..

    A 5 liner in my stores..or anyone I have ever met in the businees from Seattle to Miami will run it -- Just to protect themselves...

    This isn't the land of Oz, it's just a good business practice.

    Terry.
  • ezaircon4jcezaircon4jc Member Posts: 793
    I CAN'T believe that you car salespeople would call a customer such things. Reality check: without us vermin, you would be out of a job! I don't care what you think of me. It's MY money and I will spend it where I please. I WILL drive 50 miles to save a couple hundred bucks. If my local dealer won't match the price, I'll make the drive. I love internet car buying. I don't have to hassle the old "what do you want for payments" game. Payments are irrelevent. The selling price is the important thing. I've walked out of many dealerships as they wouldn't tell me their price for the car, just the payments. Dealerships need a profit and I have NO problem with that. I won't, however, make the owners next 6 months house payments! Until I started buying through AAA, Costco, etc. I HATED the day long prospect of buying a car. Now it is a very benign experience. On my Lincoln LS I did everything except pick out the specific car over the phone. We were in and out in an hour or so. Most of the time was spent deciding on a colour. Now, as I just finished helping my son buy a used car, don't get me started on used car salespeople.
  • obyoneobyone Member Posts: 7,841
    I'm all eyes and ears.......
  • im_brentwoodim_brentwood Member Posts: 4,883
    Yeah. There's vermin in society. And they too go car shopping.

    Like the people who try identity theft, or the people who try to write bad checks (Example, on a deal where we take a personal check we generally run a credit inquiry. The only people that I have ever had objections from have always had several bad check collections listed..)

    The people who damage cars or abuse them on test drives inmany cases intentionally, the people who come in to pick a fight..etc.

    Some people are miserable and do their best to drag everyone else down with them. However, they seem to be in the minority. Most people, I have found, are nice to deal with. 2-3%, however, are in the class of people that I'd rather not do business with. .5% I refuse to.

    Bill
  • vwguildvwguild Member Posts: 1,620
    If the customer is giving me a Cashier's Check for the entire amount of the
    sale I have no interest in running a bureau on him. I have a valid California Driver's
    License and current Proof of Insurance...What do I care if the guy scores 476 with
    Equifax?

    The question from David centered around his concern about Identity Theft...a very
    topical issue here in Calif.

    Additionally, my response reflected how WE do business, and although the Carmel,
    Pebble Beach area is not Oz, it is pretty close to Paradise...I cannot speak to the
    way business is conducted in Florida.
  • GLeenGLeen Member Posts: 46
    I have owned various autos over the years and there are some big differences between luxury domestic and luxury foreign dealers.

    Foreign: clean, up scale, comfortable, knowledgeable, will let you walk away

    Domestic: dirty, plain, little to no knowledge or product, will do anything to prevent you from leaving even if you are just looking.
  • audia8qaudia8q Member Posts: 3,138
    2-3%?? you need to get out of those highrent franchises you frequent.. you havent been around a northeast volume oriented asian import brand store lately...LOL

    Rich
  • im_brentwoodim_brentwood Member Posts: 4,883
    I've been a jerk lately... lol...

    I've got a new policy. The truly abusive people, the really nasty ones, get one pencil. List. My way of saying "we dont want yer business".

    Might happen once a week or so.. so maybe I'm blowing at worst 5 deals a month. But no more headaches...

    Bill
  • prophet2prophet2 Member Posts: 372
    If these are new car transactions, you'll "save" a lot more than the hours of "unpleasantries." Like getting "bombed" on the CSI. Some "deals" aren't worth the aggravation. Another example of "addition by subtraction."
  • im_brentwoodim_brentwood Member Posts: 4,883
    Yup!

    That's how I look at it. I'm not making money off new cars anyways so why do I need the headaches and allocation cuts?

    I remember how Cliffy mentioned once how one bad survey on a Volvo cost them so much that it would have been cheaper to give the guy the car.

    Bill
  • vwguildvwguild Member Posts: 1,620
    I tell our Sales people EVERYDAY that if they fail to do their jobs...SHOW
    VALUE.... they will all end up with the *minis*...Folks just will not pay for what
    they don't see...The operative word here is *control*. When my wife and I go
    out to our favorite restaurant we don't go into the kitchen and tell the Chef how to
    do his job...nor do we ask how much the Lobster cost...Who is in control in this
    situation? The restauranteur, of course; for us, we are treated like family...well
    attended to, fawned over, and comfortable...Do that...make your customers feel
    that way and the *minis* magically go away...

    There are no short cuts to a job well done...
  • prophet2prophet2 Member Posts: 372
    Sort of happened to me in a life insurance situation. The company sent me a lead for the brother of a policyholder. He took the application and paid the premium for the first quarter.

    Unfortunately, he never paid the subsequent premiums and the policy lapsed. As it turned out, I would have been better off if I had paid the balance ($600) of the annual premium for him. Not only would I have made $420 (making my net cost only $180), but I wouln't have been hit 18 months down the road with a lapse which cost me over $2K in a deferred profit-sharing bonus. By making $140 on the initial quarterly premium, I ended up losing $2K. Better to have not written the policy at all.

    BTW, it would have technically been "illegal" for me to have paid the premium as we have anti-rebating laws here, although it's been known to have been done. Some "buyers" demand the entire premium back, not only the agent's commission, on a "jumbo" case. The agent is supposed to be satisfied with the honor of selling that $1M policy.

    Auto salesmen should not be afraid to pass on "blood-thirsty" buyers. They can be more trouble than the commission is worth.
  • eeeleeel Member Posts: 57
    you guys can always deal with the sales manager - that's what i do and it gives me the best price up front - no drawn out haggling - i can find out real quick if we can do a deal - now i know this won't make the sales people happy - but it's worked pretty well for me. in essence, every deal goes to the sales mgr for approval anyway - so why not just deal with him/her - and cut right to the bottom
  • eeeleeel Member Posts: 57
    it's amazing how different dealers treat people - i've always been treated like crap at vw/mercedes dealers -it's funny - if i'm in my jeans / flannel shirt - no one shows too much interest- if i come from work - suit/tie - treated much better - when i drove an avanti - and pulled into a dealership - treated like a king !!! - they would pull out all stops even if i were just looking. when i was looking for my last vehicle - stopped at a local dealer - now it was hot - 95+ - and i was sweaty - just washed a few cars and decided to check out 98 intrepid - the dealer really didn't want to serve me - did let me test a car - bench seats !!! - column shifter - just what i told the guy i didn't want - he said 15 minute test drive is the max - suffice to say - i did buy an intrepid (at another dealer)- yet i took my neighbor to the dealer who didn't treat me too well - i was dressed in my work clothes (suit/tie)- and by the time the deal was done - they offered me a job selling !!!

    good story - an old friend has an uncle who is loaded - only buys caddies - dresses like a bum - i mean if you could see this guy - white t-shirt -belly hanging over, food always on his clothes (you always know what he ate by looking at his shirt) etc. - salesperson refuses to help him - makes a scene - he's told - what makes you think you can buy/afford a caddie - when the sales mgr comes out to see what's going on - the uncle complains about his treatment - says he wants to buy this caddie here - sales mgr says - it's 32k - uncle pulls out 35k in cash and says i'll give you 29k cash out the door - if you could have seen the difference in treatment at that point it was a sight to see
  • ccotenjccotenj Member Posts: 610
    let's say someone knocks at your front door...

    can you honestly say you have exactly the same reaction when you saw that person either if they were dressed like a bum or dressed like a professional?

    i wouldn't. i wouldn't even open the door for the person who looked like a bum.

    -Chris
  • raybearraybear Member Posts: 1,795
    Recently I had to find a BMW M3 for a client. I had offers from all over the map, and prices ranged from MSRP. to $10,000 over. I had a chance to chat with one of the guys who was at sticker, and asked him why he was so far below his local competitors' prices.

    He said, "You can shear a sheep a hundred times, but you can only skin him once."
  • mmcbride1mmcbride1 Member Posts: 861
    I've heard that one before and it is SO TRUE!

    I don't know why more people don't understand that.
  • lambdaprolambdapro Member Posts: 51
    The last time we bought a new car before last week was in 1981. We visited several dealers and were going to look at the small Cadillac. We had already seen the Rabbit and a Pontiac. We drove a 1963 Impala sedan to the dealership and were dressed in regular casual clothes. The salesmen would not come over to talk to us, so we left, went back and bought the VW.
    Never looked back and she enjoyed the Rabbit for 100K miles before we passed it on to a friend who got another 100K out of that little diesel.
  • lancerfixerlancerfixer Member Posts: 1,284
    Well, based on how the Cimmaron's performance in the marketplace, I'd say the salesguy did you a favor.
  • cgaydoscgaydos Member Posts: 116
    The founder of a very successful high tech firm liked to tell the story of buying a Ferrari. He showed up in an old sweat suit (he was the sort who could make an expensive new suit look like it came from Goodwill), talked like a hick, and asked questions like "can I play the radio?" Apparently the salesman just played along. In the end he pulled out the asking price in cash out of his wallet in $1000 bills. The salesman acted like nothing was out of the ordinary.

    Only in California?
  • odd1odd1 Member Posts: 227
    It happens here in Austin too.
  • timadamstimadams Member Posts: 294
    Big star at the top says "$2,000 trade minimum for any car you bring or tow in!".

    The rest of the ad has a dozen or so cars with prices next to them.

    The fine print at the bottom of the ad says something like "$2,000 minimum trade allowance applicable for all cars priced at $2,900 or higher, and does not apply to advertised cars."

    Putting aside the advertised car exclusion scam, I wonder what those $2,900 car look like.
  • obyoneobyone Member Posts: 7,841
    $900 more than your trade....
  • eeeleeel Member Posts: 57
    actually - i wouldn't look at any person as a bum or in any negative way depending on their appearance- sorry - i treat everyone and i do mean everyone the same - brought up that way
  • ccotenjccotenj Member Posts: 610
    well, you are a better man than i... i wish i could say the same as you, but i can't...

    -Chris
  • obyoneobyone Member Posts: 7,841
    smells in relation as to how they look? Imagine a well dressed person with foul body odor vs. a raggedy guy that smells of Clive Christian which sells for $1800 an oz.....not that the average car salesperson would recognize what an $1800 fragrance smells like.....
  • isellpotiacisellpotiac Member Posts: 122
    kinda like you would not recognize my Rolex Daytona?
This discussion has been closed.