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Mazda CX-9 Transmission Problems

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Comments

  • i have a 1 year old 2013 cx9. The brake feels funny for last couple of days. I press the break lightly and is does not stop like it usually does but moves forward and little and slows down. I have to really hold the brake down if want to stop immediately. Maybe I pressed on of the button and accidently turn on the antilock break but cant tell. There are no lights but a little nervous about the sensitivity of the break. Anyone else have that problem???
  • kjw9kjw9 Posts: 1
    I have a 2010 CX-9 AWD with 74k miles and noticed the burning oil, sulfur type smell after driving and coming to a stop (but only when the heat was on). The dealership confirmed the transfer case fluid had turned to sludge and the unit needed to be replaced. I called the Mazda customer experience center, the dealership followed up, and Mazda is covering the parts under warranty, I'm paying the labor, with no hassle even though I have done all the routine maintenance myself. I'd say that is better than most would do in the same situation beyond the warranty period, definitely worth the 5 minute call to Mazda.
  • I have an 07 Mzada cx-9 and have had the same prblem as Bruce (canam1212). Its the transmission. Parts $2k, labor $1k, dealer paid.

  • Our 2011 CX 9 with 41k miles just had the transfer case replaced under warranty. Mazda is extending the warranty on the transfer cases for 7 years and 90,000 miles. The tech told me they overheat and the synthetic oil breaks down, causing failure. He said a lot of in town driving typically causes this. They've already had 15-20 CX 9's in for replacement, and the dealership is brand new. The transfer case is not the transmission, but the part that allows the vehicle to shift from 2WD to AWD. It's constantly under wear and tear. Just make sure on AWD vehicles the transfer case is checked out before replacing the transmission. Mazda paid the dealer $890 to do the work. The retail cost, I was told, would have been over $1200.

  • atom88atom88 Posts: 4
    We bought a 2013 Mazda, CX-9, around July 2014. It's now Jan. 2015 and the vehicle has about 29,000 miles on it. Bad transfer case, will be replaced under warranty.

    We noticed a burning smell but didn't know what it was. Last week the drive train had some major issues, sounded like loud grinding gears sound going 1-2 mph in 1st gear. All gears seemed to have a problem. I drove it right away to the dealer, luckily it made it there. Just having the tech. drive it from the parking space to the garage, he heard the terrible sound. So far they have confirmed that the transfer case has gone bad and needs to be replaced. They say it will be under warranty.

    Many forums say that the burning smell is caused by leaking transfer case fluid, that leaks on the exhaust and causes the smell. Possibly due to overheating of fluid that turns to sludge (for some reason?)

    He said some of the vehicles they've seen that have come in with this issue have damaged transmission "splines" that mean the transmission would need to be replaced also.

    Got a free loaner vehicle while I'm waiting.

    If you google this you will find aerticles on edmunds.com forum and reddit.com forums mentioning this an an issue dating back several years.

    You wouldn't expect a vehicle that is 14 months old with < 29k miles to have a transfer case / transmission problem!

    This doesn't inspire much confidence in the Mazda brand.

  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 47,343
    @ atom88 -- try not to post in too many duplicate topics with this problem, or you'll lose track of people answering you--pick the most active one and stick with that, okay?

    MODERATOR --Need help with anything? Click on my name!

  • onztoponztop Posts: 2

    I have 2008 Mazda CX 9 has 88,000 miles, well maintain and always up to date with maintainance service. It jerk going up hill especially at cold weather. I brought it to Mazda dealer, I was told it needs a new transmission. Do we have any body outhere who has the same issues as my well - maintained car? Mad - it cost me 6,000 to replace torgue and transmission :(

  • onztoponztop Posts: 2
    I have a 2003 Mazda that just had the transmission overhauled and it growls when I push hard to pass another vehicle or when I am pulling out from a traffic light or any hard start. It is cheaper to have the transmission Over hauled by a good transmission company than to buy a new one. Mine purchased on 4/3/15 cost $2100 and it performs great. I live in S.E. Florida
  • mavs8mavs8 PaPosts: 1
    We bought a 2008 mazda cx9 awd gt brand new.  Now ut has 104000 miles and now dealership tells me we need a 3rd transmission.  At 53000 transmission was replaced under warranty....and given only additional 12000 mile warranty on this rebuilt transmission...waited 1 month since it was backordered...that's the first hint.   Ever since it was replaced it never felt right.  Went back numerous times and dealership said all was well.  Went back at 90k still complaining but no help from dealership.  Now at 104k and out of warranty, they say oh yeah your car feels weird you need a new transmission for 5100 dollars. No codes came up by the way but torque converter was mentioned. We can knock $500 off for you.  Gee thanks.  How can I need a 3rd tranny on this well maintained car?  Do the math every 35000 miles or so this car needs a new tranny.   Mazda care 800 number could give a [non-permissible content removed] and did nothing.  Why  cant all of us file a lawsuit if these are continual known issues?  I am told since you are out of power train warranty I don't have a leg to stand on.  This is so wrong.  What can we do?
  • jxs1jxs1 Posts: 3
    I have a 2010 Mazda CX-9 AWD with 37000 mi. When the car had less than 20000mi two years ago, I was told it had dirty transmission fluid. I took it to another shop for second opinion and was told the fluid was normal for the mileage of the car, so I didn't do anything.

    Early this year, the car stalled once in the parking garage at work. I took it to the dealership as a precaution. They didn't find anything wrong other than dirty transmission fluid and changed/flushed it. For the last 3 days, I noticed faint buzzing sound when gear shifts. I can only hear it in quiet streets at work when I first drove it out of the garage in the afternoon. After driving less than half a mile, I can no longer hear it.

    I bought the car new 4.5 years ago, so I hope anything major will still be covered under powertrain warranty. However, when I brought it in last time, I was charged a "diagnosis fee" for a total of almost $500 to just change the fluid. I was able to negotiate a discount after going back and forth with the sales person over the phone for over an hour, but still paid close to $400. Apparently, he had to "talk to the parts department" several times, reminding me car salesman talking to their managers... I'm not sure I want to go through that again. Should I take it to (another) dealership or a transmission shop (the AAMCO commercial comes into mind)?

    Thank you for your help!
    Jeff

  • vick3663vick3663 Posts: 1
    I just bought a 2015 CX9 in April of this year and my car just went into the dealership service for the 2nd time.  I had missin fuses for the headlights and now have a transfer case issue. Full replacement. Very frustrating for a car that is 3 weeks old. Not very happy. Heard noises while turning steering wheel and the steering wheel actually locked up on me while I was reversing. 
  • halflife2halflife2 Posts: 8
    plano_cx9 said:

    i have a 1 year old 2013 cx9. The brake feels funny for last couple of days. I press the break lightly and is does not stop like it usually does but moves forward and little and slows down. I have to really hold the brake down if want to stop immediately. Maybe I pressed on of the button and accidently turn on the antilock break but cant tell. There are no lights but a little nervous about the sensitivity of the break. Anyone else have that problem???

    Your brake booster is bad. Have it replaced for free by mazda under your vehicles warranty extension. I'm a 26 yr mazda master tech so bring it to the dealer. It's free at no charge. I've done two in the last three weeks .
  • halflife2halflife2 Posts: 8
    vick3663 said:

    I just bought a 2015 CX9 in April of this year and my car just went into the dealership service for the 2nd time.  I had missin fuses for the headlights and now have a transfer case issue. Full replacement. Very frustrating for a car that is 3 weeks old. Not very happy. Heard noises while turning steering wheel and the steering wheel actually locked up on me while I was reversing. 

    Sounds very rare that a new 2015 cx9 would need a transfer case so soon. The missing fuses we caused by an improper pre delivery inspection performed by your dealers technician.
  • halflife2halflife2 Posts: 8
    jxs1 said:

    I have a 2010 Mazda CX-9 AWD with 37000 mi. When the car had less than 20000mi two years ago, I was told it had dirty transmission fluid. I took it to another shop for second opinion and was told the fluid was normal for the mileage of the car, so I didn't do anything.

    Early this year, the car stalled once in the parking garage at work. I took it to the dealership as a precaution. They didn't find anything wrong other than dirty transmission fluid and changed/flushed it. For the last 3 days, I noticed faint buzzing sound when gear shifts. I can only hear it in quiet streets at work when I first drove it out of the garage in the afternoon. After driving less than half a mile, I can no longer hear it.

    I bought the car new 4.5 years ago, so I hope anything major will still be covered under powertrain warranty. However, when I brought it in last time, I was charged a "diagnosis fee" for a total of almost $500 to just change the fluid. I was able to negotiate a discount after going back and forth with the sales person over the phone for over an hour, but still paid close to $400. Apparently, he had to "talk to the parts department" several times, reminding me car salesman talking to their managers... I'm not sure I want to go through that again. Should I take it to (another) dealership or a transmission shop (the AAMCO commercial comes into mind)?

    Thank you for your help!
    Jeff

    Jeff. At 37k there is no way your fluid needs servicing. Most dealers just dump the drain plug and add 4 qts of jws3309 fluid at about 12dollars a quart. Make sure that the fluid level on the trans dipstick is between the two cut marks when the engine is eared up. The dipstick has a rubber black handle on it and it is to the left of the battery and down a little. Sounds like your being scammed. I'm a mazda master tech 26yrs and stories like this piss me of. Some techs just care about making money rather than doing the right thing. Hope this helps Jeff. James
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