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Acura TSX Security System Questions

parker19parker19 Posts: 59
So everything was fine with my new TSX. Then one day, something went wrong, now the remote and the power locks dont work. They say there is a short in the system but they've had the car for days and haven't figured out the problem. They say they'll take care of it. The car is less than a month old. At a certain point, is there any recourse I can take if they can't figure out the problem or the problem keeps popping up after they eventually fix it?

Thanks
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Comments

  • xplorx4xplorx4 Posts: 621
    Did anyone opt to have this system installed in your car? If so, what did you pay?
  • uncledaviduncledavid Posts: 548
    My Acura dealer wanted $795 for the basic version. I decided to pass. The car has an alarm and an the chip in the key. Also, I frequently use a wheel lock. If it still gets stolen after all of that, I have insurance.
  • This sounds like a simple problem in the remote receiver / door lock circuit. It could be a loose connector, a short in the receiver or some other similar issue. Don't get too worried about it, yet.

    If it cannot be fixed, there are now clear Lemon Laws to protect you. A little research on the Web can show you the details. If a car cannot be fixed in a given amount of time, the manufacturer must replace the car or buy it back.
  • boz10boz10 Posts: 14
    I have had my TSX for about 4 months. After the first 3 weeks I had a couple of instances where my key FOB wouldn't deactivate the security system. I used the key to gain access to the vehicle, not thinking much of it and after about 5 minutes of driving the alarm went off. I pushed the unlock button on the FOB and turned it off. This happened 3 times in 4 days. I brought the car to my Acura dealership and they were unable to repeat the problem. They told me "no fault found". I figured it must be a computer thing and forgot about it. Well just recently I had some suspension work done to my car as I posted on "Acura TSX" thread and when I went to pick-up the car my FOB once again wouldn't work. This time because I was at the dealership I got a technician to look at it. Not only would the FOB not work, my power door locks wouldn't work with either of the switches on the front doors. The interior lights wouldn't light up with the door open. I could turn them on manually by depressing them but couldn't turn them on by opening the door or taking the key out of the ignition cylinder. My turn signals were dead as well. The technician worked on the car for over an hour and couldn't figure it out. I was pretty ticked off and left the garage into the showroom for a coffee. A few minutes later the service advisor tells me the car is ready and works fine. Although the seemed to have fixed itself once again. No one could tell me exactly what the technician did to fix the car. I wasn't happy but went home anyways. Well guess what, my FOB wouldn't work yesterday (Sunday) so I decided to take it back to the dealer first thing this morning. As it still wasn't working this morning I thought "great". Until the alarm went off mid-way through my drive. This time the FOB wouldn't turn it off. I had to pull over and use the key in the drivers side door lock to turn it off. My actions reset the system. When I brought it to the dealer once again they were unable to create the problem. The technicians said they talked to Honda/Acura engineers in the US and no one has a clue as to what the problem is. Now I am forced to drive a car which may at anytime sound an alarm or have turn signals which may not work. I am seriously p'd.
       BTW all fuses have been checked and they are fine. Does anyone have any ideas?
  • The problems you are describing influences the fundamental operation of your car. You obviously can't drive the car safely if the alarm goes off randomly while you are driving. What if the beeping of the alarm distracts you and causes an accident?

    If Acura can't get it completely fixed relatively soon, you should be covered by your state's lemon law. In other words, either Acura fixes your TSX so that it can't be safely opperated, or they buy you a new car.

    I would do the following:
    1) Try to get your dealer to look at it one more time. Let him know you are about to contact Acura USA.
    2) Contact Acura USA's main Consumer Service office in Torrance. See if they can help.
    3) Contact your state attorney general's office for information on the lemon laws in your state. I feel confident you will be covered.

    FYI: This is the California Lemon Law, typical of many states -

    If the manufacturer or dealer cannot fix the vehicle to conform to the warranty within a "reasonable" number of repair attempts, then the manufacturer must replace the vehicle or reimburse the buyer or lessee for its purchase price, whichever the consumer prefers (less a mileage offset for the consumer's use of the vehicle prior to the first repair attempt), subject in certain cases to arbitration that the consumer may or may not accept.

    The Lemon Law uses a presumption as a guideline for determining whether a "reasonable" number of repair attempts have been made on a new vehicle. In order for the buyer or lessee to use the Lemon Law presumption, all of the following must be true:

    The vehicle must be one that qualifies as a "new motor vehicle" as described above.

    The vehicle's problems must be covered by the manufacturer's warranty.

    The problem(s) must occur within the first 18 months of delivery or 18,000 miles on the odometer, whichever occurs first.

    The problem(s) must substantially reduce the use, value, or safety of the vehicle to the buyer.

    The problem(s) are not caused by abuse of the vehicle.

    The manufacturer has not fixed the problem(s) after four or more attempts or the vehicle's problem(s) could cause death or serious bodily injury if driven and the manufacturer or dealer has made at least two unsuccessful repairs attempts; or the vehicle has been in the shop for more than 30 days (not necessarily in a row) for repair of any problem(s) covered by its factory warranty and if the warranty or owner's manual requires you to do so, that you have notified the manufacturer about your problems. (Best done in writing.)

    FYI: Here is a site that lists lemon laws by states =
    http://autopedia.com/html/HotLinks_Lemon.html

    (Moderator: This site does not compete with Edmunds)
  • I would bet that the problem is in the wireless receiver for the fob. Press the dealer to replace it.
  • xplorx4xplorx4 Posts: 621
    Why would the receiver affect the interior door lights? Hmmm. But I agree, there's a faulty control module somewhere. Whether it's the receiver unit or the security system control module, it's hard to say.
  • boz10boz10 Posts: 14
    Unfortunately here in Canada I don't think there are any clear Lemon Laws. The problem happened 3 times last night over the course of 4 hours. FOB doesn't deactivate the security system, use the key to gain access and turn the car on, drive 10 minutes with no turn signals, alarm goes off, turn the car off and stick the key in the door and turn off the alarm manually. It happened again this morning and I took it to the dealer again!!! This time I left it there for 6 hours and showed up earlier this afternoon hoping to re-create the problem. Of course the problem was non-existent. I spoke to another technician about the problem and he decided to order something called a multi-plex. He hopes that this is the problem. I hope he's right.
  • Don't the lights come on when you open the doors with the fob? It is all tied together.

    Good Luck!
  • boz10boz10 Posts: 14
    The lights inside only come on with the FOB when the system is working properly. When my intermittent problems come up the only way to turn on the interior lights is to manually push them. BTW I talked to the dear this morning and the multi-plex should be in this afternoon. I'll drop off the car in the morning and post the results.
  • That's my point - it is all tied to the receiver. Ask the dealer to replace it or at least disconnect it for a while to see if it is causing the problems.
  • dudkadudka Posts: 451
    Doesn't the OEM alarm have fuel cut off? If so, how are you able to start the car and drive it only to have the alarm go off on you later on? I think it is the alarm unit that is at fault.
  • xplorx4xplorx4 Posts: 621
    It doesn't have a fuel cutoff, it has an ignition cutoff that prevents a would-be thief from starting the car. Once the car is started, driveability is not affected.
  • robr2robr2 BostonPosts: 7,854
    Bad immobilizer chip in the key/receiver in the ignition?
  • I was reading through my TSX owner's manual yesterday and noticed a reference to a "Key Number Tag". Have you all received one with your car? What does it look like? My keychain has a little strip of paper on it with a barcode and a 4 digit number on it. Is that it or should I have received something else?
  • kagedudekagedude Posts: 407
    I think that is it.
  • Hi folks,
    I bought a TSX over the weekend. It sure is a blast to drive. But twice when I got in and started the car, the horn started sounding loudly with the headlights blinking. So I turned off the ignition and hit unlock and it stopped. But its happened twice in a few days, so I am wondering if anyone else has had a similar problem. Looks like its something to do with the anti theft system.
    Any thoughts??
  • eric326eric326 Posts: 5
    I've had my TSX for over a month and put 1500 miles on it. Everything was perfect until today - suddenly I couldn't get the lock-confirm beep. I carefully checked each door, trunk, even hood, and made sure all are closed. I even turned the car key to made sure the trunk was indeed closed on the dashboard. Still there's no beep no matter how many times I push the lock button on the remote. I can hear the sound of locks everytime I push. The remote seems working fine since it can lock/unlock the doors. Does anyone know what the problem could be? Is there a switch that turn the beep on/off? Thanks!
  • Hi! I bought my TSX in February and am having the same problem. Dealer is telling me they've never heard of this before, so I'm very glad to see your post. My alarm has been doing the same thing intermittently since I got the car. Very often it happens after I've put gas in it. (??I know it sounds stupid) Like you, if I press "unlock", it makes it stop. They had it for a week and said they could not replicate the problem and they "adjusted the door".......Not sure what that's supposed to do. They're not listening to me when I explain this is happening when I turn the key, not open the door. UGH! Anyways, I was wondering if you've gotten yours fixed and if so, what was the problem? HELP PLEASE!!!
  • Hi! I bought my TSX in February and am having a problem with the alarm going off periodically since I got the car. It happens when I turn the key. Very often it happens after I've put gas in it. (??I know it sounds stupid) If I press "unlock", it makes it stop. The dealer says they've never heard of this. They had it for a week and said they could not replicate the problem but they "adjusted the door".......Not sure what that's supposed to do. They're not listening to me when I explain this is happening when I turn the key, not open the door. UGH! Anyways, I was wondering if anyone else has heard of this or has any ideas. (I saw another post from May that sounds like the same situation.) HELP PLEASE!!
  • boz10boz10 Posts: 14
    In response to your alarm problem read my post #96 in this thread. I was going nuts at the time and it took my dealership almost a month to finally do something about it! My problem ended up being something called a multi-plex. After countless visits to the dealer and consulting with the technicians I pleaded with them to change the "brain" of the security system. The changed the "multi-plex ??" and I haven't had a problem since. As you can see by my post a couple of years ago I was quite aggrivated but am since very happy with my purchase. No problems since.
  • Do you lock the door as soon as you get in? I do this and then sometimes move my purse around, or look for a new cd, or something else, all before I start the car. After so many seconds (not sure how many) that the doors have been locked, the security system turns itself on. Then, you put the key in and try starting the car, setting off the alarm. I do it all the time. It would seem that this shouldn't happen, as the key supposedly has some microchip telling the car that it's the right key. But, it doesn't work that way. It took me a few times to figure out that my locking the door and waiting to start the car was setting off the alarm.
  • Have any other TSX owners had their cars broken into?

    Mine has twice so far. Both times my car was locked with the alarm set and they broke into it without setting the alarm or breaking glass. I don't think a jimmy bar was used either because there aren't any scratches on the glass and the rubber seals were not disturbed (there was an even coating of pollen across them from the trees).

    I spoke with my local dealer and he indicated that a few other TSX owners have experienced the same thing. The only thing he can figure is that someone has duplicated the transmitting signal used by my remote.

    Anyone else out there experiencing this - particularly in the San Francisco Bay area?

    Thanks,
  • xplorx4xplorx4 Posts: 621
    Not happened to me. I live in San Jose, work in San Mateo.

    If no damage was done, what did the thieves take that tipped you off to the break-ins?

    I rarely leave anything that appears valuable in plain sight inside the car. Thieves usually break in when there's something worth taking.
  • cathy2cathy2 Posts: 8
    Also, when buying the car, should I install any other anti-theft device? Is this a frequently stolen or broken into car? The elevated door locks bother me; I am used to them dropping into the door. Not sure if this makes a difference.
  • Yes! I live in the city in the Pacific Heights area and my car has been broken into 4 times in the last 6 months! The first time I thought that maybe I left it unlocked by accident... but it was broken into again last night and I was on the phone with my boyfriend and he heard me lock it because now I make sure I hear the horn go off. It's nice to know that I am not alone, but man it pisses me off!

    The first time they took my manuals and registration, the dealer told me that was strange and not to worry about it. This last time they took gum and my badge at work because I have NOTHING in my car.

    Have you gotten any answers? I'd love to hear what you have done -- I have not reported any of them to the police, because nothing significant was taken, but I am curious about how many other people are having this problem.

    Thanks for posting.
  • sfpdfsfpdf Posts: 3
    My TSX has been broken into at least 6-8x on the streets of Noe Valley. The first time the thug got some sunglasses, CDs, and my owner's manual. I reported it to the police and dealership, both of whom were completely unhelpful, and in fact, the salesman at the dealership looked at me as if I were crazy. I stopped keeping anything of value in the car (when it had been in the car previously, it had been out of sight), and in the subsequent entries, all the thugs got was loose change which I used for meters. About 2 weeks ago, they broke my locked glove box, which will necessitate a multi hundred dollar repair. The dealer has offered to take one hundred dollars off the price of repair, but as to anything with the alarm system, is pointing its finger at Acura USA. Acura has been downright abusive, and is pointing its finger at the dealer, my insurance company and the police. I'm sick about this whole thing. If the anti-theft system can be foiled so easily, I think that this is a design defect which Acura should correct. Now that I've seen these posts, I am going to contact the consumer hotlines of of the local TV networks and the CA Dept of Consumer Affairs. Stay tuned.
  • I'm sorry to hear about your experiences, but I have to ask, what exactly do you expect any security system to do? Any car can be broken into simply by smashing the window. Coupled with the fact that most people these days simply ignore car alarms, you have a situation where cars can and will be broken into.

    I don't know where you park your car, but it seems to me that the best solution for you would be to store the car in a more secure location.

    I've been through this myself with other cars, and it truly sucks, but I don't think any security system is going to foil a determined thief. It sure isn't the dealerships issue. I think the fact that they offered to work with you on the price of the glovebox is a show of good faith. Acura USA should never be abusive to one of its customers, regardless of the issue at hand.

    Good luck getting your problem resolved.
  • sfpdfsfpdf Posts: 3
    I expect the alarm to go off if the car is entered by some means other than a key or the authorized alarm. Look, I'm sure a physics Ph.d. from Cal Tech could come up with all types of novel ways to foil the ani-theft device which would likely cost Acura millions of dollars to protect against, but I think that the people who have found some way to override this alarm are just some low level street thugs who might otherwise break in a window. I suspect that Acura could modify the alarm with relative ease and at reasonable cost, at least when you consider how many of their customers are at risk.

    btw, I live on a nice middle class street in Noe Valley; other than commuting to my car in Presidio Heights (which I don't think is going to be more secure anyway; one of the posters lived in Pac Heights), I don't think that there is much I can do. There are virtually no pay parking spots to be had in my neighborhood. And anyway, isn't this why someone buys an anti-theft system in the first place?

    I appreciate your good wishes at least.
  • Hi:

    Sorry to hear you've been a victim too. You were broken into during the night, right? Where did you purchase and get it serviced? I purchased in Oakland, but get services done at Marin Acura.

    I've spoken to both dealers now. It's a known issue. Which ever dealer told you that it's strange and not to worry is full of it. Here's what these two dealers told me they think is happening:
    1: (Marin Acura) Someone has copied the remote code that unlocks my car (also know as "code grabbing" - research it on the Web). This dealer suggested that I just use my key to lock/unlock the car and don't use the remote.

    OR

    2: (Oakland Acura) Someone has an Acura master key to this model. They suggested I "be more careful" about where I park my car. -Thanks, never thought about that!

    Based on the research I've done, I think Marin Acura has it right -code grabbing is the most likely and easiest.

    Who's doing it though? I find it hard to believe that someone is just waiting in your 'hood for you to come by and press your remote and grab the code, then open up the car at night. My theory is that it's an inside job. Someone at the dealer's service dept has one of these code-grabbing devices and copies the code while it's in for service.

    How did I come up with this?
    1: They have plenty of time to do it while no one is looking, plus they have access to your home address so they'll know where to find your car in the middle of the night.
    2: When I first had my car serviced at Marin Acura, the technician who worked with me seemed to be REALLY interested in which part of The City I lived and particularly if I parked in a garage or not. I thought he was just making conversation, but within 2 months, I had my first break in.
    3: They only stole stuff a car enthusiast would want.

    Suggested fixes:
    1: Don't leave anything of value in your car. I know it's a pain, but I don't even leave my manual or registration in the car any more.

    2: Get the code changed on your car by the dealer. I'm not sure how much it costs, but if it IS an inside job, they're just going to copy it again.

    3: Get an after market alarm that uses a random code EACH time your unlock/lock your car. Currently, there are not code-grabbing devices that can beat this system. I purchased a Clifford system (~$600 installed) and I'm very pleased with it.

    Good luck, let me know how you do or if you have other questions. Yes, this is a [non-permissible content removed], but you've got to love everything else about the TSX!
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