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Hyundai Entourage Sliding Doors Problems
First time had the car checked by Stevens Creek Subaru/Hyundai (California) dealer for those two issues, they told me to duplicate the engine knocks inorder for them to put in the work order , took my 30 minutes to duplicate the knocks. they took it in, one day later told me to take the van home since they could not duplicate the sliding door issue and had to order the part for the knocks.
One week later had the car in for the second time, they first told me the part should be installed within couple hrs, then take them the whole day, just minutes ago they told me to call back in 24 hrs, since the work require more time than anticipated (!!!!). Now not to mention the sliding door issue .
I'm so frustrated with the way the service here, I have to travel almost 60 miles for the service (I work nearby the dealer), they persistently do not even provide pick up shuttle (only 10min from the dealer) so I could pick up the car.....so far this is the worst service I've ever encountered compared to the past experience with Nissan, Infiniti and even Cheverolet could match .....
I hope that they will fix both problems tomorrow, otherwise I'll have to call the corp. office to vent my frustration spread the message around to make sure Hyundai get it right.....good and improving product with crappy service will not get Hyundai anywhere in a near future.....Thank you for the forum otherwise I probly have stroke by now....