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Hyundai Entourage Sliding Doors Problems

newbie on this forum, after two frustrated times at the dealer, with two issues - Knocks on the engine (while the AC/Heater on) , two is the Sliding doors popped open while parking on a slope (anyone have the same issue???) and while driving at low speed (few times).

First time had the car checked by Stevens Creek Subaru/Hyundai (California) dealer for those two issues, they told me to duplicate the engine knocks inorder for them to put in the work order , took my 30 minutes to duplicate the knocks. they took it in, one day later told me to take the van home since they could not duplicate the sliding door issue and had to order the part for the knocks.

One week later had the car in for the second time, they first told me the part should be installed within couple hrs, then take them the whole day, just minutes ago they told me to call back in 24 hrs, since the work require more time than anticipated (!!!!). Now not to mention the sliding door issue .

I'm so frustrated with the way the service here, I have to travel almost 60 miles for the service (I work nearby the dealer), they persistently do not even provide pick up shuttle (only 10min from the dealer) so I could pick up the car.....so far this is the worst service I've ever encountered compared to the past experience with Nissan, Infiniti and even Cheverolet could match .....

I hope that they will fix both problems tomorrow, otherwise I'll have to call the corp. office to vent my frustration spread the message around to make sure Hyundai get it right.....good and improving product with crappy service will not get Hyundai anywhere in a near future.....Thank you for the forum otherwise I probly have stroke by now....
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Comments

  • My dealer fixed the sliding door issue by putting a small piece of vacuum tubing into the door mechanism. According to the tech, the doors slide too far forward and don't engage properly. The additional piece of rubber stops the door earlier in the travel and allows the latch to properly engage. This is a well-known issue.
  • Karen_CMKaren_CM Posts: 5,032
    Sorry to hear about your door problems.

    If you wish, you can write a review about the dealer service here. http://www.edmunds.com/dealerships/drr/jump.html

    Community Manager If you have any questions or concerns about the Forums, send me an email, karen@edmunds.com, or click on my screen name to send a personal message.

  • My 07 Entourage (purch Sept07) is currently in the shop for the 4th time for the pwr sliding doors opening 2"-3" after closing...this has happened over 20 times. The van has been in the shop for about a month combined. They've replaced both latch assemblies and control modules so far to no avail (I'll have to bring up the vacuum tubing suggestion).

    I'm also having electrical issues...the airbag light has come on twice while driving, smoke came out of the dash when I turned on the front glass defroster the first time, and the fog light dash indicator has begun flashing after using the turn signal (in daytime when the lights are off).

    I've already started the Lemon Law process, although I wish they could just fix it since I really like to van...we'll see.

    Let me know if anyone has seen the same issues, and how they've been (hopefully) resolved.
  • rob22315rob22315 Posts: 31
    As posted before, there's a fix for the doors. The doors slide too far forward and don't latch properly. To fix this, the tech inserts a piece of vacuum tubing to limit door travel.
  • rob22315rob22315 Posts: 31
    Regarding the lemon law process, I went through that for power steering problems. Eventually got a new van. Be patient, it can take a while but it does work. Our case was pretty straightforward and all the work on the van was done at one hyundai dealer so the records were easy to locate and the issues easy to verify.
  • sashadogsashadog Posts: 12
    You are definitely not alone on the sliding door issue. My boyfriend purchased his '07 Entourage in December 2006. We have on video the problems with the sliding doors on an incline (popping open when we are trying to close them, or when we are trying to open, they would slide forward on their own and then "catch" halfway to close.

    Last October we were on level ground (in his driveway) and the doors actually closed on his son's hand when he reached back to grab his seat belt. The doors did not open (which was what the dealership claimed would happen if there was any obstruction). We had to actually open the door to free his hand. Both his son and his daughter are now terrified of the power doors, and shy away from the door anytime it opens and closes before they even reach for their seat belts. They also warn anyone who enters the van to watch out for the doors. No child should ever be terrified like that.

    We have contacted Hyundai and the dealership and we have been told that none of this was a problem. We now have a lawyer to help us to get Hyundai to take action. Neither of us want the van anymore, and it would be hard pressed for either of us to purchase a Hyundai ever again.
  • rob22315rob22315 Posts: 31
    As I've posted multiple times - this is a real problem and there is a fix. The problem is the doors slide too far forward and the doors fail to latch properly. This can get worse over time because the rubber bumpers that limit door travel compress over time. The fix my dealer did was put a piece of vacuum tubing somewhere in the door frame. No more problems after that.

    You might suggest to your dealer they talk to Hyundai corporate or the techs at Fairfax Hyundai Fairfax VA. Don't believe them if they tell you this isn't a problem but it can be easily resolved without getting the lawyers involved.
  • sashadogsashadog Posts: 12
    Thanks... I will pass it on, but it still doesn't explain why the doors didn't auto open when there was something in it's path. That is the main reason why we don't even want the vehicle anymore.

    It was corporate and the dealership who both told us it wasn't a problem at the time.
  • 07entgse07entgse Posts: 2
    We purchased our Entourage SE February/07 ... this posting would be way too long to read if I wrote all of the grief we've had with this car. I'll just post the things that have been "fixed".
    - Radio has been replaced twice
    - DVD player has been replaced once
    - Drive unit for the Power Tailgate has been replaced once
    - Power sliding door (left) latch assembly has been replaced once
    - O2 sensor has been replaced once
    - Front rotors were warped, they were machined (??)

    Plus, the "air bag" light on the dash board comes on intermittently while I'm driving but service has been unable to detect it.

    Can anyone help me with this? I have already met with a rep. from Hyundai Motor America - I was so humiliated. I'm pretty sure I spoke with him calmly when telling him our situation and asking him what they could do for us. After a 10 minute meeting, all of a sudden, he said, "I'm losing my patience with you, ma'am". I was stunned because I had no idea what he was talking about. And then, he walked out of the conference room. He then gave me the contact info for the BBB in VA and said that was my best bet.

    After reading up on VA's lemon law, I don't think my car qualifies because no part has been fixed 3 times. Is there anyone out there that can help??

    Thanks for reading ....
  • rob22315rob22315 Posts: 31
    They're right about not qualifying as a lemon unless it's been back three times for the same repair (or a second time for a safety issue). In our case, corporate opened a case file and took notes but also directed us to the BBB. I got mad too not realizing the BBB is the established way to get resolution. They weren't just putting me off. Call the BBB and file a case, see what they do. It doesn't cost anything but an hour or two of your time if you have all the paperwork.

    The Service manager at the dealership tried to convince me I didn't have a case since it wasn't the same part every time. I didn't buy it because every part in the PS system went bad so I told them they were just throwing parts at the problem. I suspect the real problem was that someone in the production chain put the wrong fluid (probably brake fluid) in the PS system and it ate up all the rubber components. He also tried to convince me the PS system wasn't a safety issue, more BS.

    Sorry for your bad luck. If it's any condolence, every manufacturer has a bad vehicle or two. You and I just happened to get Hyundai's bad Entourages.
  • sashadogsashadog Posts: 12
    Good luck with the corporate case... be sure to keep all paperwork, and document everything that happens. Get some of the stuff on video if you have to.

    After we got a lawyer, Hyundai is "reopening our case" in the "alleged" door closing on my future stepson's hand. Which is good, hopefully they will at least realize that they need to prevent this from happening to other kids. We have the doors opening/closing on their own on video, so we're sending it in.

    If they are so convinced that the safety feature is going to work, do you think that they would be willing to try it out for themselves??
  • Hey,

    Call a Lemon Law Attorney anyway! Each state's lemon law varies, (in NJ, there must be 3 unresolved repair attempts for the same problem, or the vehicle must be out of service for a total of 20days or more for any number of problems) You can read my earlier posts to see the issues I had. I contacted an attorney and Hyundai offered me a replacement vehicle. I picked it up Monday, and guess what...the power sliding doors do the SAME THING my 07's did.

    Keep taking the vehicle in - even if they say they can't duplicate the problem. Once it is on paper, you can proceed after the requisite number of repair attempts are made. It is a pain and a waste of you time, but once you qualify for Lemon Law, you can fight for a FULL Buyback of the vehicle.
  • cfranzincfranzin Posts: 14
    Wow, I am reading these posts regarding the sliding door issues and I am so sorry for all of you that have had WORSE problems than we have had. I've been posting into another forum here regarding 3 dead battery issues (all resolved with replacements as per TSB's) but we, too, have the sliding door issue.....which COMES AND GOES. Particularly on one side. When we close them, they sometimes creak and cringe when trying to engage. Lately...they haven't been closing properly but that seemed to have gotten better.

    Our dealer here in NJ seems to know about this problem and is expecting Hyundai to release a recall or a fix. The head mechanic at the dealership has some ideas for the fix, but I am VERY impressed with the guy in FAIRFAX who had the rubber tubing installed to fix the door issue. I would love to get more detail, but I guess it is best our dealership contact theirs? It might be a good fix in the interm...while Hyundai gets the issue sorted out.

    "Rob22315"....are you still problem free with the door issue?

    We hope the doors DO NOT GET WORSE...I am taking a long trip on Monday back home to Toronto from Jersey (7-8 hour drive) and I have a 3 year old and 15 month old. Yikes.
  • sashadogsashadog Posts: 12
    The doors are still an issue for us as well. It doesn't happen 100 percent of the time, but when they doors are trying to latch you will hear the "ding ding ding" and the groaning/crunching noise.

    This is not even considering the squeaking noise coming from the steering wheel and the hard shaking we experienced driving the car last week after it was inspected and the 30K mileage maintenance (it was an oxygen sensor, but very scary to have it happen mid-trip to the store and within days of the maintenance being done.) One of the mechanics at the dealership actually told my boyfriend that his Entourage was the highest mileage car that he had seen that hadn't been at the dealership to get fixed at least once. Most had died between 6 and 15K.

    Hyundai USA is willing to buy back our vehicle (not for the full price), but will take no credit for the door's malfunctions. I still wonder why they would buy back the car if they were that convinced that it wasn't their fault.

    We are seriously never buying a Hyundai again. Its not worth our time or money to buy cars that are such shoddy products. :lemon:
  • cfranzincfranzin Posts: 14
    Well...our hyundai has just reached 15,000 miles and we just had two replacements to fix a dead battery 3 times...and .. of course..the door issue (like yours...a ding/ding/ding followed by the groaning/crunching noise).

    I am about to head out on a long trip. Lets' hope I make it. LOL.

    I really hope I have no more problems.
  • sashadogsashadog Posts: 12
    Saw this on one of the other Entourage links, I think we should all set up a complaint about these doors...


    File a complaint here:

    http://www-odi.nhtsa.dot.gov/ivoq/

    That's the Office of Defects Investigation.

    If enough people complain and they see a pattern, Hyundai could be forced to do a recall, or at least a TSB to dealers. Who knows, maybe they can adjust their alignment specs a little or maybe the wheels aren't up to spec.
  • Great idea! I will do that ... for the doors and the battery drain issue...
  • I am wondering if they are somehow related...
  • My driver's side power door is also having problems. When I took it in, the dealer "lubricated" the tracts - charged me $43 for labor. They told me it's not a warranty issue because they believe it had something jammed in there that would have been my fault. He said to come back when they could remove the entire door assembly and they would find the problem if I wanted to spend that much money. They then proceeded to tell me that all I need to do is stop using the remote! (that still won't work, it must be muscled open or closed) I didn't have time to argue that day so I paid the $43. I came home and googled and found this site. There seems to be a lot of problems with the doors so, three days later returned the car to them. I told them they were insane if they thought I was going to pay for a broken power door or accept one that won't work with the remote. I don't believe it just jammed and it should be covered under warranty.
    It acts like it's trying to jump the tract. There is nothing visibly blocking the door and if it was, the door is supposed to have a sensor that would prohibit it from opening. Right? I told them to fix it and to refund my $43. The service manger wasn't there when I took it back so I'll have to wait to see his response. I'm getting ready for a fight.
    Anyone else have a dealer claiming it's not warranty related? It's got 59k miles. Is it possible my kids have dropped something in there that no one can see without taking the door off? If so, does that void the warranty?
    Thanks.
  • The power doors ARE a HYUNDAI issue-- not a user issue. We are almost finalized on settlement with Hyundai on this situation. They still won't accept blame, but I find it curious that they would want to settle this when they claim there is nothing wrong. We have family that works at a Hyundai dealership, and they said that they have seen the issue on several Entourages, where the doors don't work properly, that they open and close on their own. In fact, in the past two weeks we had a situation where it was very cold outside (below 20 degrees) and the passenger side auto slide door was stuck-- would not open or close when we were first trying to get into the car. The door did eventually open... WHILE WE WERE DRIVING DOWN THE FREEWAY. Luckily the kids were buckled in tight, and we were able to pull over shortly after it opened to make sure it closed. These doors are not supposed to open while the car is in motion period. Heaven help Hyundai if anything happened to these or any other kids.

    These doors are a liability, and there needs to be a recall. Period.
  • Thanks Sashadog
    I am going to the dealership on Monday. We'll just have to wait and see what they say. You would think the onboard computer would prevent the door from opening when the vehicle is in drive. I hope they issue a recall like they should.
    How can they sleep at night?
  • Hyundai says doors only covered for the first 12,000 miles - unless it's defective. My point is that if a power door breaks in two years - that is proof enough that it was defective. Good grief - it's a HUGE selling point. If it's unreliable after only two years and expensive to repair who would ever buy one? Who cares about that stupid free towing? I'd rather have REAL warranty coverage.
    Supposedly the door has a problem with the "door lock accelerator" and that isn't covered. It's only covered if the part was defective. They said it may be jammed, which is my fault and, it's not the part that is defective. Here's the pickle - if it worked as it should have it would never become jammed. If it hits something it should stop. If that doesn't work - it WAS defective. That being said, I don't see anything jammed in the door anyway.
    The dealer is getting a Hyundai rep involved (according to the toll free customer service person I talked to. She called my dealer about it) Maybe they'll do the right thing.
    I can't wait for that 310-862-9009 caller calls back. I have gotten a dozen calls from that number. I kept missing the call and they never left a message. I Googled it and it's Hyundai survey about service satisfaction. HA.
    I told my dealer that I had no intention of paying for the repair and I wouldn't take it back until it was fixed. They haven't called back.
    If Hyundai knows the doors are a problem and they should do a recall and do not, I may be gathering names for plaintiffs. That is no joke. Despite the arbitration clause in the contract - it can be done. That clause has been held as non-enforceable in states with good consumer protection laws. The argument being that they cannot force you to agree to never sue them in advance of knowing what could happen.
    I'll update after I hear from my dealer.
  • Kudos to my dealer and the Hyundai rep. They are going to replace the part for my sliding door at no cost despite the fact I'm almost 60K miles and warranty went out after 12k. I just had one small rant with the dealer. I also called the warranty line and complained. The dealer called their Hyundai rep and got it approved without a problem. They immediately told me the part was covered. I forgot to ask about the labor. I assume it's free too. If not, I'll be upset all over again.
    I sure hope that is all that it needs. I see a lot of chatter that the ongoing problems with the doors. Can anyone tell me what they were told was wrong? Mine was supposed to be the "door lock actuator". I would describe the problem as follows: The remote didn't work beyond opening about an inch. Once it opened, you had to manhandle the door to get it to open all the way. The remote did nothing to close the door. It made a grinding sound in both directions when remote to pushed.
    Is this the same diagnosis for anyone else?
  • For us, it was the automatic doors. We have the video of it on youtube (), which you can clearly hear the grinding and bell because the latch wasn't working. Basically we discovered (after the door closed on my boyfriend's son's hand) that if you are on any sort of incline, the doors won't latch, and will open up on it's own. Our main issue initially was with the door closing on the hand (when my boyfriend was specifically told when he purchased the van that it if anything blocked the doorway when it closed, it would automatically open and not latch. Guess what? It stayed closed.) We are currently in settlement talks with Hyundai to sell back the van. We no longer want it since it is a danger (especially considering the doors opened on their own last weekend while driving on the highway-- which was a new occurance.)

    Between the door issues, the squeaks and the noise in the van, this Entourage is a lemon. :lemon:
  • Although I had 59k miles, my dealer repaired the power door at no charge. Of course, at first they told me I would have to pay and I went a little crazy. Later, he said he just had to get approval from the local Hyundai Rep (Albany, GA) and it wasn't a problem. He said the power doors were a problem for many vehicles including the other brands they sell/service.
    I went to the complaint center link posted here and listed my problem anyway. Who knows if the other door will continue to work. I hope so. I am afraid after 60k, I would have had a harder time. Maybe they'll issue a bulletin or a recall if enough folks post their complaints to that web site shown.
    They also had to replace my automatic transmission pump under warranty. The engine had a whine to it.
    Anyway, all of my problems were repaired at no charge and it seems to be working fine for now.
  • hjcshjcs Posts: 1
    I have had trouble with the passenger sliding door opening. I would try to open the sliding door with the remote and it would not open. Also, the warning light for the sliding doors (that the door is open) comes on sometimes. The doors do not open, but that light will come on. I have to pull over, place the van in park, open the door and then close the door. I haven't actually experienced the door opening while I am driving, at least it doesn't seem opened, thank goodness. I have two children, which are 11 and 3. That scares me just listening to other people's situations. My van has about 57,000 miles, and thank goodness I haven't experienced the door coming completly opened while I am driving. That to me is a real safety issue and a very dangerous situation could excel from that. I hope they do make a recall on the doors. Also, I have had trouble with my car shaking really bad when I drive it. It begins shaking when I get up to 65mph; does anyone else have this problem. When the car shakes, the steering wheel & the center tray rattles.
  • afob3afob3 Posts: 17
    It sounds like some of you need to make sure your dealer has seen this TSB....

    It just came out March 09 & my dealer didn't even know about it until I showed them.

    http://hmaservice.com/files/331/5002435/09-BE-001.pdf

    Mine is in the shop right now getting it taken care of.
  • cfranzincfranzin Posts: 14
    Thank you SO MUCH for bringing this to the attention of the people in this forum. I am due for an oil change, and I'll be sure to bring this in with me. :)

    Carla
  • afob3afob3 Posts: 17
    Will wait to see how it goes once the parts get in. They weren't going to do anything for it (could not duplicate) until I showed them what it was doing. For us, it seems to have more to do with how level the ground is where you are parked. If the van is slightly tipped left or right it will act up every time. We noticed this when it would malfunction 100% of the time at church where the lot is sloped.

    I would suggest, that if your dealer is a "can't duplicate" it dealer, that you swing by thier lot on a Saturday or Sunday and find a spot where you can duplicate it for the tech.

    TSB's and other interesting service info on all Hyundais is at www.hmaservice.com

    Many of the TSB's on these vans has been compiled here
  • afob3afob3 Posts: 17
    OK just got it back from the dealer. The doors now move almost silently and latch with a solid click. I swung by church where they always seemed to act up on the way home and they no longer mind being slightly unlevel :) As a bonus... the squeak I had in the rear end on uneven roads is now also gone.

    The job took a day and a half and I was provided a loaner. I insisted that they don't rush it since it is a really big job just to remove everything to get to the parts. The tech explained it as removing everything from the weatherstripping on the rear door to the sliding doors. :surprise:
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