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Nissan Quest 2004+: Problems & Solutions
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Comments
I've had the rattles int he door (fixed by warranty), steering wheel shake (warped rotors; fixed), loss of power when starting and to some extent the AC not blowing cold air. The loss of power I have not been able to duplicate but they do know about it. The AC has not been an issue. I stopped measuring the air out of the vent and concentrated on the comfort of the passengers in the vehicle. When the kids say they are cold and the outside temperature is in the high 80's and the relative humidity is over 90, I think the AC is operating just fine. Of course this is not Arizona hot but it is typical of the NOrtheast inthe summer.
I just have not had the issues that others have reported. The items I have had were either fixed or a solution is being worked on. The dealership that i took my van to has been very easy to work with. Very honest and open about the problems with the Quest. The only thing we have had to pay for is oil changes. Unfortunately I recently moved and need to find the local Nissan dealership in York.
I really enjoy driving this vehicle. We are closing in on a year and I don't regret this purchase at all. I was hoping not to have so many problems with th vehicle but this is what you get when you buy a first model year car.
So far so good. No squeaks and rattles. But then again, there were no squeaks and rattles before they did this stuff to the car either! ;-)
Keeping my fingers crossed!
tom
Called my trusty dealer, was my first visit back, so, also got my tires rotated and oil changed. He was able to make the appointment in 2 days. They had a TSB from Nissan for squeaky overhead consoles. I got to glance at the TSB. The repair included two strips of rubber weather stripping and some glue. Apparently the metal supports for the console were mounted directly against the roof cross members, so, the metal on metal gave way to a wonderful squeak.
But, all is fixed now, and we continue on our Quest loving our van. We still recommend it to anyone.
Actually they did do something and issued the Customer Service Initiative. But it sounds like you have a lemon.
What model Quest do you have?
I'll keep you updated on all 3 Quests.
Hope you others get reliable vans in the end too- I think we all deserve it.
tom
Just curious
The nissanhelp.com website has a list of all recalls and service bulletins
I was mostly curious about the third option (BBB Arb) more out of curiosity. I have not seen anything positive on this, unless of course you are Nissan and don't want to have to buy-back one of these vans.
I will keep all posted as to the outcome of this.
Nissan22: questions, once you received a favorable ruling how long did it take Nissan to complete their part of the buy-back?
I know this van is heavy, but I was hoping to get a bit more than a year out of the tires
2004 Quest SE, 17" wheels, mostly highway miles
tom
File the problem with the BBB. Just the paperwork to start the process and show the co. you are serious. Then the magic, call the Regional Rep for the auto maker. This is someone actually employed by the company, but their sole purpose in the end is customer satisfaction. The BBB must have provided the number to me, if not the corporate office of VW did. They set up a meeting with you at the dealership to look over the problem. When you site the problems, do your homework and find out the service bulletin info, the receipts from every attempt the dealer made and length of time the car was kept, pictures, etc. (so that you can show both problem, that you gave the dealer attempts to fix it, and the bulletins can show a lack of resolution to really correct the problem to "new" condition). I showed my intense sadness and dissatisfaction, but remained respectful and professional. After a long drawn out few hours, he asked me the key question: "What will it take to make you happy?" I said, honestly, put me back in my Toyota. With my previous car, I paid for a new car and got a new car in new condition with no defects. (you could of course just skip the toyota line, but it was how I felt at the time!) So he said what he can do is put me in a car of comparable equipment and take back the old one. But of course they had no new 1996's so I ended up in a 1997, in choice of color since that one was 'no longer available' (wonder why!). I also ended up in a model with a few added features that I did not have to pay the difference on, since it was not my fault this was necessary. Dealer not happy, so he recommended another local dealer for continued service. I left very happy and at 100k, I am still happy with the outcome. VW stood behind the problem and hiring an attorney was never necessary. I hope Nissan has the same level of commitment to customer satisfaction.
Good luck. And let me know if you have any questions that I may have skipped over for an attempt at brevity.
Regarding the warm air coming from the front vents.....you can check my numerous postings.
I went to arbitration because of this problem and lost. Why? Because Nissan says all 04 Quests blow warm air. It's not a defect in material or workmanship. It's a design issue- the Quest has no coolant cut off valve going to the heater core. That means hot coolant always flows thru it, dumping heat into the ventilation system. Improper damper design doesn't separate the air flow adequately, so you always get warm air blending, unless you turn on the AC to cool it off. Year round.
Good luck. I'm looking at adding a valve to fix it properly- my dealership supports such a remedy to fix the problem. But I'm on my own. They won't touch it. Other than that, it's a great van.
Sam G
After the van cooled down it reset itself.
Hasn't happened since so i figured it was just a fluke
Where do I get a listing of all the service bulletins for the Quest????? I want to keep all that info. in the file....
Is the problem you get "no sound", but displays are normal.
plashenick- do you still have your Quest or did they buy it back? Was your only lemon law issue the silent radio?
My biggest frustration with the Quest is that I know more about it than the dealer. I get Nissan letters with the dealer letterhead and address and they don't have any idea what I'm talking about. I still have a horrible sulphur smell coming from the exhaust (people have stopped me in parking lots to tell me to go get my catalytic converter checked) but Nissan thinks its the gas I'm buying. Even though the other 2 Quests they sold have reported the same problem.
Anyway, thank you so much for your excellent detailed information. Tire problem mostly solved, and I got in the driveway last night!
Did you have the same problem???
Have you thought about going to other Nissan dealers. What state do you live in? Maybe should should examine your options under the Lemon Law.
Never be a consumer who does what the manuf. says , because it is in their interest.