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The message actually originates from your wiper motor and is a circuit inside the motor. There is a plug with about four wires that go into the back wiper motor. You have one of two things that are wrong either 1) The wiper motor is burned out 2) or one of the wires is damaged from the back window going up and down. One of my wires were damaged (the black one). I repaired it and sealed the wires with electric tape. Fixed!
I would like to set up a case with GM Customer Assistance. In order to get this case set up I will need the VIN, current mileage, full name, address and best contact number for our records sent to me in an email. Also, what GM dealership are you currently working with?
Thank you and have a great weekend!
Caron, GM Customer Service
Can anyone give me an idea on how to get this fixed? It won't be long before the panel falls off completely, though I do have a spare now that's missing the same part. The dealers tell me that part breaks on "all" the 2002 Envoys and there's no way to fix it. Thanks for any advice! :confuse:
If you would like to explore any available options through Customer Service, we can get a Service Request set up for you. Please send us an email with more information (include your name/Edmunds user name, the last 8 of your VIN and current mileage, and the name of your dealership) and my coworker Christina will advise you from that point.
Regards,
Sarah
GM Customer Service
So... I changed my oil and noticed my oil was pretty low at around 3,000miles , around 3 quarts low. It's been about 4 oil changes and every time it's been that low. No leaks , no blue smoke, no oil burning smell, no signs of anything , just missing oil. Any ideas? Gmc dealership want to rebuild the engine for a small fee of 2000$.
Next the rear air suspension will deflate once a week when the car is parked for hours. They inflate within seconds of turning on the car and will be fine for days then randomly deflate. Again no leaks found and compressor works great.
Also our rear a.c. Works whenever she wants to. I will turn it on and nothing happens . Then while driving it sometimes turns on and sometimes just remains off.
Other than this we love our problem child! Thanks for any help we can get, extremely frustrated here in the sunshine state
I'm sorry that you're so frustrated, though I understand given the different concerns you described in your post. If we can follow up on your dealership on any of these concerns, please send an email to us at socialmedia@gm.com with more information (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
All the best,
Sarah
GM Customer Service
If you do decide to work with a dealership, please let us know as we would like to be available to assist in whatever way we can! Feel free also to get in touch via email (socialmedia@gm.com) if you have any questions.
Regards,
Sarah
GM Customer Service
The check engine light started going on and off about 1 year ago, and, because it would sometimes be off for weeks, even months, we did not bother until it started being on more often and the fuel sensor stopped working. I took it to Advanced Auto care to do a check and it accused that it was the fuel sensor ( I just wanted to make sure I had the reading from another place other than GM since my prior experience does not allow me to trust GM service). It was when I learned that there is a "light recall" or however GM calls it, for this problem. I called GM, spoke to Mrs. H., and she sent me to Fountain Auto Mall in Orlando (I know well that place, unfortunately). They confirmed the problem was the fuel and they "fixed" the sensor. however, the check engine light keeps going on and off, basically after a little while when I put gas in my car. Mr. R.from GM customer service, at this point was following up with calls etc.. and I spoke to him about the issue. Fountain Auto Mall set up an appointment for me to take the car back (here I go all again) to check. I did so yesterday (April, 6 2012) and - surprisingly (I am being sarcastic) they told me that the engine light on means "low idle" and it is not the same issue w/ the fuel sensor issue therefore there is nothing they can do for me and I should pay (how convenient) $99 just to check why the idle is low.......Kidding? Any 9 year old would know better that low idle comes also from the fuel pump, fuel filter or such and what a coincidence they touch my car and now this..... believing that Gm could redeem itself from previous experience I trusted that Mr. R would assist me by allowing further check on my car, fair enough, to make sure the low idle IS due to the fuel system (which they DID NOT fix, clearly), I contacted him, who, not only was very unhelpful, but sarcastic and anti professional, telling me that my car is not new and I will have problems with the car from now on....This not only underestimate my intelligence as put me more frustrated.....I WILL have problems w/ my car SR.? I ALWAYS had problems w/ my car since I bought it.... I understand that Gm customer service personnel needs to close their "cases" and better if it is as soon as possible to get rid of issues and to have one more case “solved” in their pile, however, my case Sr. is far from being “closed”. It does not even matter the fact that OF COURSE this was the first and last time me and anybody else I know will not buy GM or affiliated cars never more in life, but I am not going to be fooled again by GM. I am going further on this, I want nothing else than my car problems caused by GM's lack of professionalism and knowledge to fix he cars, to be fixed, any other issues I had w/ my car, I took care of, I pa I have the right and proof enough since the beginning, all paperwork, more than 20 times I took my car to service. I want you to know that Gm can pretend to care for its customers by calling, flowering the customer service in talking, following ups etc.. but this is all for your eyes only. Gm does not do anything for customers just pretend it does, and, like every single situation in life one day the curtain falls and the faces come up. I feel disrespected and being forced to pay for a service that, not only is GM’s responsibility, but I would not choose to fix my car should I pay for it. GM authorized service touched my car and either created another problem or did not fix the problem in the corrected way, for the 20th time, and I have to hear from the customer service rep. that my car is going to give me problems .
I will search for assistance in this matter, this is the minimum I can do to make it right and worth to have bought a car 0miles, brand new and never had the feeling.
Would you please email your case number, name, and Edmunds username to socialmedia@gm.com? We'd be happy to check in and see what happened.
Regards,
Sarah
GM Customer Service
I have a 2006 Denali envoy, and i am having the same problem, with the rear air suspension.. all of a sudden the car got soooo low to the ground. and i thought maybe i got to heavy and the car just went down on its own.. but now i am reading this forum and i see there are a lot of us having the same problem. Have you had any luck with taking to gmc and having the issue fixed. I am very discussed with this vehicle. I have so many problems with this car, it 's not funny. Has this issue been recalled???
somebody please HELP. VERY FRUSTRATED!!!!!!
Thank you for taking the time to post your concerns and experiences. Have you spoke with your GM dealer of choice or GM Customer Assistance? Can you please email me directly at SocialMedia@GM.com? Please include your VIN, current mileage, and the name of your dealer. I look forward to hearing from you.
Christina
GM Customer Service
I checked in my general information on the 2006 Envoy and did not see any information that would be helpful in troubleshooting at the moment. Have you ever had your vehicle evaluated at a dealership? If so, we're happy to follow up with them on this diagnosis.
Best,
Sarah
GM Customer Service
Kind regards,
Sarah
GM Customer Service
Why is so many of us having the same problem. I only have 43K miles.
My concern is if I put it on the road, will it come back up if the vehicle is loaded down.
Kind regards,
Sarah
GM Customer Service
Sarah, GM Customer Service
very dissappointed
We're sorry to hear about the alarm, sensor, and stabilitrak issue you had with your new-to-you Envoy. We understand that you visited your dealership on this already; if you would like for us to check into this further or if this issue happens again, please send us an email at socialmedia@gm.com with the following information so we can set up a Service Request: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
Sarah, GM Customer Service
If you would like for us to check into any warranty or recall information, please send the last 8 digits of your VIN to socialmedia@gm.com
Sarah, GM Customer Service
I made and album to show.
http://imgur.com/a/q3vww
We're sorry to hear that you're also having difficulties with your suspension and oil usage on your Envoy. If you decide to have either of these looked into by your dealership, please keep us updated on your progress there as we're available to look into anything further. We can be reached at socialmedia@gm.com
Sarah, GM Customer Service
It is so frustrating to stumble onto this information after years spent at my local dealership and the employees in the service department acting as if I am the ONLY one who has ever encountered whatever problem I am there for. This vehicle had cloth interior. we had the dealership recover the seats with leather. I just read online that this will cause the passenger airbag to become defective. I was never notified. Great.....my front seat passenger is not safe. This vehicle has always used too much oil and the dealership has always tried to charge us for the "extra" quart they have to put in when they do an oil change on my car. My husband fought them on this on a few occasions. Now to find out that oil usage is a known issue. Geeshe. The gas gauge failed. We had dealer replace it. I believe they did pay half the cost. At least one hub cap would pop off after having my tires rotated. We have had to replace them several times. The service engine light has come on repeatedly. The rear wiper died. The drive train "jumps" once in awhile. Now I am experiencing rough driving and I believe it to be the steering. The car has locked up and died when turning the steering to hard to the left. The tailgate broke. These are all the issues just off the top of my head. This car has always been serviced and oil changes, tire rotations etc. done regularly. It is a shame that GMC will not own up to its problems. I have paid out for all these repairs when really and truly they are manufacturers defects. Shame on you GMC. America does not take pride in its workmanship anymore. If there are any class action lawsuits out there please inform me. So grateful I came across this forum. Thank you to each of you who took the time to share.
We can see that you've had many difficulties with your Envoy and that you have some continued concerns as well. If you would like for us to check into things further with you and your dealership, please send us an email at socialmedia@gm.com with further details (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Now the problem is the stabilitrak light comes on says it's off; all the lilghts on dash goes haywire, engine starts sputtering and shuts down. THIS IS EXTREMELY DANGEROUS! Scared the ...... out of me in the middle of traffic and I was so afraid someone was going to run into me even though I had my emergency flashers on! It has done this about three time in the past month.
Please tell me is it true that because I had a tire replaced with a brand new tire with more tread than the other three tires? this is what GM Service center is telling me. It appears there are many others who have had this same problem, but they mention nothing about replacing a tire. Is this a recurring problem with this vehicle.
Not Happy Right Now!!!