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Comments
After I read it, it made me wonder what happened when mine was done at the dealership - my 2003 Tracker was covered -BUT - as soon as it was done there is a obvious squeak in the passenger front end area that is really annoying. When I took it back to dealership to have it looked at they said it was NOT related (never heard it before repair). I was sent away confused told to go to a body shop and have it fixed there. And it's not a body shop issue either....now what?
http://www.youtube.com/watch?v=jxZbm0afqvs
Cheers!
I called GM an they could care less. I am so disapponted in them. I guess my daughters safety is not a concern to them. I will never purchase, own, or drive chevy product after this ordeal. I dont care if you own a 2012 or a 1994 vehicle. SAFETY comes first. GM i hope you have financial issues again. I sure wont feel sorry for you!!!
Car is currently sitting in a field. has about 80,000 miles.
I am currently happy with my 2002 Volvo, 2008 Ford Fusion and 2010 Ford F150 and I get nervous about riding in gm vehicles.
Gregory Armston
manahawkin,n.j.
Thank you so much!
Dylan.
I own a 2001 Chevrolet Tracker purchased new... and impeccably serviced. Consequently it was quite a surprise to me when recently the vehicle began pulling sharply to the left upon braking. I scheduled immediate service and my mechanic informed me that a part called a "crossmember" was entirely rusted through and could have actually fallen completely off while the automobile was in motion risking serious injury or worse for any occupants of the car.
I asked him what could have caused this as we both agree that I have been very diligent as far as automobile maintenance is concerned, and he informed me that the local General Motors Dealer indicated that the company had issued a "Silent Recall" on this very issue due to sub-standard anti-corrosive treatment from the originating factory resulting in the rapid deterioration of this part, particularly for vehicles in northern parts of the country where highway de-icers may exacerbate this defect to the point of complete failure.
Because he was made aware of a "Silent Recall" on this issue when he located a replacement for my vehicle, he informed me that I could expect that General Motors would make good on the repairs as is the usual policy on factory defect recalls. We were both disappointed and surprised to hear that because the "Silent Recall" had ended some 6 months ago at the end of 2011.... the defective part on MY vehicle would not be covered.
My concern is two-fold.
Firstly, obviously my mechanic can verify the maintenance schedule I have enjoyed through his business for the last ten years and therefore verify that this failure on the part of your product was in no way due to neglect of any kind on my part. Clearly General Motors was aware of the defective part and had issued a "Silent Recall" for vehicles manufactured during the time frame in which my vehicle was manufactured and driven on the same kind of road conditions to which my vehicle has been subjected during the "Silent Recall" timeframe. It then appears to me that coverage of this defective part was exactly the intent of General Motors in issuing this "Silent Recall", and the fact that I did not discover the failure of this defect until 6 months after the time limits of the "Silent Recall" had tolled is due, again, to no negligence on my part, but instead can be attributed to a diligent professional and personal maintenance schedule that may well have served to retard the degradation of this defective part such that it did not become a "customer apparent" issue until just shortly after the "Silent Recall" deadline.
Secondly, it is equally clear that if this recall had been made known to me, rather than being issued "silently" I would have had the defective part inspected long ago, and discovered the need for replacement well within the applicable time-frame. Instead, I have been, apparently daily and for quite some time, exposing myself, my passengers, and any other traffic sharing highway space with me to an unnecessary risk of potentially serious consequences had this part failed at either a more critical juncture or a higher speed.
My service station ordered and installed GM part #91177632 and I paid $791.58 for the parts and labor.
I feel this expense is one which should have been covered through the General Motors crossmember "Silent Recall" and I am asking for my repair expenses to be reimbursed as per the intent of the recall issuance.
As for GM and their rep, thanks. My wife really enjoys her new HYUNDAI SANTA FE, bought at the HYUNDAI dealer to replace the POS Tracker. I'm sad to have a payment now, but happy that my family is safe.
While undercoating my vehicle (2002 Tracker), my mechanic found holes in the front suspension crossmember where it had rusted through. After doing a little research online, I found that GM sent out a “Special Bulletin” replacing this part because of manufacture defects. Unfortunately, though my vehicle was under the mileage, the 10 year life of the extra warranty had expired March 29th, 2012 -- 7 months previously.
To make matters worse, I contacted the GM head office and they told me to take it to a GM dealer, have them confirm it needed to be replaced then call them back. I followed their instructions only to be told they could offer me $1000.00 off the price of a new vehicle. They conned me out of another $50.00!
Does GM consider the life of their vehicles only 10 years? Why was this “Special Bulletin” not made a mandatory recall? Why didn't’ GM make more effort to inform the public of this problem? Since the front crossmember of my vehicle has actually rusted through, if I had known this was a common problem I would have had it checked and it would most certainly have been replaced BEFORE the warranty expired. I had the front control arms replaced only a few months ago - they bolt to the crossmember so it has only been since then that the problem was noticeable!
This is a serious safety issue! If I had not had my vehicle under coated this would not have been discovered until my safety inspection came due. I would have driven this vehicle for 6 months! I could have had a serious accident and even harmed someone else!
Great! I am glad to see the info was useful and that you got in under the wire. This should have been a full recall, not a silent one. Aside from that, the Tracker has been an excellent and fun little vehicle. I have a 2-door zr-2 convertible. I like the short wheelbase, the good grip in the snow and the pop-top in the summer. Good Luck!
http://www.gmpartsclub.com/parts-catalog/chevrolet/tracker-parts/2003/base/2-5l-- v6-gas/body-hardware/frame-and-components
Good Luck!