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I believe that the Lemon Law is different in various states but in PA there must be three visits for the same problem with no resolve or before 12,000 miles.
I would not worry about trading it to a GM dealer . They will look up the vin see the repair history and not want to give you anything for it . So , you would not be hoodwinking them .
I need to make an appointment to have by bezel replaced . Grey one wasn't available look like I will be getting a body color replacement
Lindsey
Fairey never called me back.
So I didn't even try to do business with them.
If GM doesn't buy it back I would try a dealership in Columbia or try Miller Cadillac here in Mt. Pleasant.
I am still surprised that Fairey or Cadillac haven't stepped up to the plate for you.
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Saleman said the 05 CTS-V are on the way
Well, you said the '05 CTS-Vs are on their way. Are you going to trade soon?
Oh yes...the "stick the customer for everything you can syndrum". It is WAY too prominent at most Cadillac dealers. I special ordered my CTS in January...configured exactly the way I wanted it. It came in about March 1st, and my dealer had $9,000.00 worth of dealer add on junk slapped onto my car without even telling me it had come in. I finally spotted it on the showroom floor on March 30th.. and found out it WAS the one I had ordered...the factory shipping invoice clearly stated "Retail Sold" on it.
I almost walked away from the deal, but agreed to accept the car as long as they took off the pimp wheels and tires they had added and put back the factory mirror polished wheels and Good year Eagles. I didn't pay one extra penny for the rest of the dealer added junk they left on, but that was what it was worth.
MannyTranny I am thinking about an 05V . Also thinking why I didnt pick up an 04 ..would have bypassed a $1300 gas guzzler tax . I dislike throwing away money like that . What good would spending that $1300 extra do for me
One thing I noticed is that there doesn't appear to be any kind of seal underneath the new bezel. Has anyone else taken a close look at their replacement and noticed the same thing? As I recall, the old bezel DID have a rubber seal.
On another note, my CD player has started to skip occasionally so I forsee an additional trip to the dealership for warranty repairs in my near future (or at least before my warranty expires).
The CTS is a car I never get tired driving ! Went to the GM Autoshow in Motion drove a CTS 3.6,SRX. Corvette, H2, SSR (nice but had MANY body creaks and rattles, GTO , Deville , Escalade, Escalade ESV , Yukon Denali ( nice SUV !) , Surburban, + many "regular" cars. Then took the long way home.
http://www.detnews.com/2004/autosinsider/0406/21/a01-189823.htm
2014 Malibu 2LT, 2015 Cruze 2LT,
It's now June 23. About 2 weeks ago, I noticed that the DVD Navigation system started to silently fail, in a nasty way. When I would turn on to my street, the screen would give me my current location as a block away from where I actually was and would start to recalculate the directions. When I phoned OnStar from the car, they would give me the wrong location of my vehicle. And, when trying to use all the navigation features (nearby attractions, points of interest, programming a destination address, etc.), most, if not all of the option buttons were 'greyed out', and the screen was LOCKED completely until I turned off the car. In addition, it would not find streets in the database that are main streets in Toronto. I called the dealer and OnStar many times and was told to try a variety of things, including 'driving around in circles in a wide open parking lot' to try to reset the GPS system, resetting the direction of the car from the Nav system itself, etc. In addition, when I tried to use the Personal Calling system, it failed, and so I called OnStar again and they told me somehow all the minutes on my account had been removed by the system and so I wouldn't be able to use it. They did remedy that problem, and very generously, I might add, gave me an additional 30 minutes usage for the trouble it caused. (OnStar has been great!).
So the car finally went to the dealer yesterday. Mind you, it has only 1,500 kilometers on it (less than 1,000 miles). I got a call from the Service Tech that the entire DVD Navigation system has to be replaced due to a "calibration issue" with the unit -- and that my head unit would be taken out and recalibrated to give to another customer!!!
I'm LIVID. What was a $3,000 (CAD) option now is a liability. The resale value of the car most likely will be affected, who knows what else will fail (will OnStar still work with the original # they gave me?). Why can't they just reprogram (recalibrate) the unit that's currently in my vehicle? Has anyone heard of this before? The dealer (Service Manager) told me that these things typically fail early on (I find that hard to believe). I am so upset about this, and it makes me wonder what else is about to fail.
In addition, the gas gauge goes haywire after I refill the tank. The needle initially moves right to Full but it stays there, even after driving several hundred kilometers. Then, after turning the car off and then restarting it the next day, the needle moves to 1/4 or 1/2 empty, and bounces around while I'm driving, and never seems to stabilize. This is the same problem I had with the Catera. I have brought the car in two times for this issue but they refuse to replace the sensors, saying that it's my style of driving (city roads) that causes it to be bad. I don't believe that. Any comments would be welcome.
Thank you.
Please... do you need a bigger hint? These schmucks are clueless. Go to another dealer.
Could be worse. There are posts on the other boards from people with incompetant Infiniti dealers... of course they're stuck with them since it's the only dealer around.
That's one great thing about Cadillac - unless you live in a small town you'll have dealer choices. I'm very happy with the one I've got, but if they start screwing up there are 3 others.
The problem with the unit's calibration can obviously be fixed based on what they've told you, but they don't want to do that with you. Why? Probably since the re-calibration can't be done in the field. Therefore, instead of tying up your car for 3-5 days waiting for this unit to be unit to be fixed and shipped back (and it's likely your car may not function properly without it), they ship you a new unit which the dealer can install easily on the same day you bring the car in for service. The old unit is recalibrated and sent out to another owner as a refurbished part. This saves everyone (including you) time and money when solving this problem and it is highly unlikely that something like this affects your resale (replacing the engine or transmission might).
I had a similar issue a year ago when the analog clock on my CTS wouldn't match the digital clock. This was a common problem on first year models. The fix was to send the entire dash cluster back to GM for a recalibration. Unlike your problem, I have to get my old dash cluster back since it is has the odometer computer as part of the package. Car companies can only replace the odometer under certain conditions in order to avert potential fraud situations. This means I had to wait for the unit to be returned and obviously, I couldn't drive the car without a dash! In my case, my wife had scratched the CTS in a parking deck, so I scheduled the clock fix at the same time the body shop had it, which only increased my wait time by two days.
Overall, I'm still happy with the car. I wish we could post pictures with our messages here, would love to show everyone hot hot it looks (I had the windows and rear windshield tinted).
Cheers, and thanks for all your suggestions/help.
I have also found a huge difference among cadillac dealer service departments. The dealer I bought my CTS from was awful, but I found another dealer who has been great...a night and day difference in attitude. With my original dealer, it seemed like their goal was to find some reason NOT to fix the problems I brought to them. The new dealer has treated me great and has been very eager to fix what needs fixing.
I found another dealer who has been very helpful though. They tracked one rattle to the AC vent by the passenger side door. It had an internal rattle that could not be stopped by placing youir hand anywhere on the louvers. They replaced it, and that rattle was gone. Another was found in the A pillar on the passenger side by the windshield. This post contains an air bag and a speaker. They insulated this post, and that rattle was gone.
I took it upon myself to quiet things further. There is a hole by the glove box latch that lets you see up inside the dash...and its largly empty space. I used about 8" wide strips of fiberglass insulation and pushed it up through the latch opening to pack that area inside the dash . It was cheap...cost about 5 bucks for the insulation and maybe 10 minutes of my time...but it made a difference.
The only other sorce of rattles that I have found is the overhead control console for the sunroof. When it starts rattling, if I put my hand on it, I can make the rattle stop...so I know thats where its coming from. The car can stay rattle free for days..until it just starts up again ..but manipulating the overhead console gets rid of it again. I havn't taken it to the dealer for the overhead yet...that rattle has been gone now for several days..and I'm hoping maybe its gone for good.
I am now driving a totally rattle free CTS, which makes me a happy camper. I just wish it didn't have the rattles in the first place. Have any of you other CTS owners had these problems?
I have to agree with you there. In the last 10 years I have owned a 94 and 99 Corvette, a pair of chevy Astro Vans, and a 2000, and 2003 Silverado. None of them have had the rattle problems that I have encountered in my cadillac. It's very annoying to spend the kind of money we have spent on a luxury brand, and then be kept busy for the first three months of ownership, in my case, getting rid of the rattles.
Rattles are not as serious of a problem as something mechanical that can leave you stranded..and I have to say I am very pleased with the engine and transmission in my CTS....but if Cadillac wants to compete succesfully against brands like Lexus, then they MUST get their act together and eliminate the design/ build/ or quality control problems that result in all of these rattles.
Asking for feedback on should I insist on Mobil 1 and let the oil life system say when to change?
I agree with your comments. I want to make it clear that with the exception of the rattles, I am very pleased with my CTS. If I had it all to do over I would still buy a CTS. I find myself going for Saturday and Sunday drives on a country road with the Bose system a blazing. I have never owned a car that made me want to do that. The rattles are just frustrating.
The owners manual says to use an oil that meets the spec "GM4718M". The ONLY oils that meet that spec are full synthetic like Mobil 1. A few other companies make synthetics that meet that spec..Valvoline for one I know does, but I would never use an oil in my CTS that did not meet that spec. The owners manual also states to use 5W-30, although you could probably get away with a 10W -30 in warm weather.
I took my car back to the dealer I bought it from last week because they owed me a free oil change. They have already lost my business because of awful service, and my visit just reinforced that opinion. I mentioned to my service writer that my engine reguired a full syntheric like Mobil 1, and he stated that they use Citgo Products. I asked if it met the GM4718M spec..and he hemmed and hawwed and never answered my question. After the oil change..I did some checking, and found that Citgo doesn't even make an oil that meets GM4718M. The bext morning, I took the car to the oil change place near my house that I have used for years, and had them drain out the wrong oil..and put in Mobil 1. I'm not taking any chances with a very expensive engine. Any Cadillac dealer that is putting oil in customers cars that does NOT meet the specs called for by the manufacturer, should have their cadillac franchise revoked.
I just hope someone from Cadillac sees this thread and does something about it.
P.S. They are ordering a Mesh grill they say will solve the problem. Any comments on the mesh grill.
Bud
Well, considering that the differential is in the back and the noise is in the front, I'd doubt that the diff is the problem.
Sorry, no one here inplied, just a bit of humor.
The third-party firm they use (Mass Electronics, authorized by GM-ACDelco) to repair these problems FINALLY called me back, 36 hours later, to tell me that GM just released a Service Bulletin last Friday that they are aware of a software problem in the current DVD Navigation systems that will exhibit exactly the behavior I'm seeing (wrong or no street listed in the GPS system). Apparently they're "working on a fix", and it will become a recall.
Anyone else having the same problem, contact your dealer or GM immediately.
I have the original CD navigation system in my '03 CTS. I have used it from Los Angeles to Chicago, Houston to Spokane, and across western Canada and had very few problems with the system. It has been especially helpful when trying to locate out of the way places in large cities such as Los Angeles and Vancouver B.C.
And it was FREE! :-)