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My advice to you is to call GM world headquarters, DO NOT waste your time with customer service. You can find the number on the internet. This is a problem with the GP that GM needs to take responsibility for.
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I had a 1998 Olds Intrigue GLS repurchased by GM back in 1999, using only email and fax contact..Refund was full purchase price less $800 for 26k miles..Great deal. Did that on a 26 ft sport boat in the late 70s, whereas the original engines were removed from the questionable hull and installed in a new hull 2 yrs later at no charge..the engines had only 33 hrs of running time over 2 yrs..
The GXP is a quirky car with the truck V-8, 4 spd auto and two different sizes of tires/rims..Looked like a "money pit" on tire replacement..
Enjoy your refurbished GXP, Happy Motoring................
1.Service Bulletin Number : 08-07-30-016
DIAGNOSTIC INFORMATION ON MH1, MN8, MT1, M15 TRANSMISSION SLIPS, WILL NOT SHIFT OR MAY OVERHEAT, SES/MIL MAY BE ILLUMINATED, DTCS P0218, P0894 SET
2.Service Bulletin Number : 080730002
4T65-E MN7, M15 AND M76 FRONT WHEEL DRIVE AUTOMATIC TRANSMISSION VALVE BODY RECONDITIONING, DTCS P0741, P0742, P0757, P842, HARSH SHIFTS OR SLIPS. *PE
3. Service Bulletin Number : 070730012
4T65-E TRANSMISSION SLIPS, NO DRIVE/REVERSE, TCC SHUDDER, NOISE WITH TCC APPLIED. *KB UPDATED 08-15-07. *KB (DIAGNOSIS & REPLACE TRANSMISSION, IF NECESSARY).
4. Service Bulletin Number : 3657
HARSH SHIFT, NO POWER AND SES/MIL LIGHT ON WITH DTC P0742. *KB
Print this list, take it to the "Best" GM dealer nearby, regardless if they ever sold your make, take a sack of Apples for bribery, and ask for the head of the service dept.
See if he KNOWS the TSB that applies to your vehicle.
Don't forget the apples, ya catch more flies with honey than bitching!!
You may consider taking some 'Eye-Candy" with ankle strap high heels, it never hurts.
[coming from an ex-technician, I KNOW]
If No joy is obtained, go here and add your complaint at the bottom of this page also, note the GM Cust Ser e-mail at the bottom, try local fix's first.
http://www.pontiacproblems.com/tsbs/Gra
n...
One reader resolved similar issues by removing corrosion from the under-hood fuse panel, drivers side.
Remember that GM put the same driveline into many other cars, get any TSB # I posted, and Google it, you'll see what I'm talking about.
Edmunds explains TSB's
http://www.edmunds.com/car-care/how-can
-...
Here's another email that might come in handy if nothing else works.
gmcustsvcsarah
sarah.gmcustsvc@gmail.com
Remember that "Recalls" are mailed to all owners of those vehicles
TSB's are usually NOT addressed unless you complain,, and I might add, complain "in-time"
Worst option, file a complaint here
https://www-odi.nhtsa.dot.gov/ivoq/
Hope this mess of a message can be deciphered by the NSA/CIA for you
DrVette
Anyway, here's a couple important ones.
How Can a [TSB] Technical Service Bulletin Help Me?
link title
List of TSB's from 1966 - 2009
link title">link title
Maybe if one has had a GM dealer maintain the car over time it might offer some talking points.. One experience of mine was my wife's 91 Caddy Touring Sedan where the engine was replaced free of charge around 60k miles due to "piston slap." Clearly out of warranty, however the dealer had addressed this problem several times during the warranty period.. While the new engine was being installed, I bought her a 96 Caddy Sedan Deville at another dealer and broomed the 91 Caddy after 50 miles of test driving couple months later..
Pontiacs are history so anyone getting upset due to problems with your Grand Prix should forget about GM fixing it "free." The 3.8 engine is a cast-iron relic, however the supercharged 260 hp is a funbeast on the freeway..Stoplight zip is not its strong point and just might shorten the tranny life..Having owned 4 cars with the 3.8 V-6 std engine, I will say they are reliable and totally trouble free..however gutless..
No tranny problems.......................
"Pontiacs are history so anyone getting upset due to problems with your Grand Prix should forget about GM fixing it "
Any GM product dealer can warranty the Pontiac brand.
Just last week I called my pal who is pretty high up at a GM new car dealership and gave him some bad news.
I told him that none vehicles they sold, gave me any thrill.
Also that I was planning on buying a Chevy Cruze
He lowered his voice and told me that Chevy makes a good car.
I then asked about service, since the Chevy dealer here is pitiful, no wrong word,,, err, there isn't a word to describe this dealer.
Anyway, he said they would honor warranty gladly for me or anyone with a GM vehicle regardless of where it was purchased
Hopefully there are other fine dealerships like this one.
DrVette
We are grousing over cars worth less than 10 grand on todays market..
Drvette,
Thank you for your clarification. Your statement, "Any GM product dealer can warranty the Pontiac brand", is correct. Prior to going in to a dealership, especially if you have never been there before, it may be a good idea to phone in to see if the technicians have been trained to work on Pontiacs. There is also a dealer-locate tool on GM's webpage where you can specifically search for "Pontiac Service". Thank you for your post, and I am pleased that you have found a dealership you like working with.
Happy Holidays,
Sarah
GM Customer Service
I have found that the old style Buick/Pontiac dealer is a waste of time on service..The Buick service in Florida due to the heavy population of "seniors" is sure to be expensive for we are classified as an easy sell..Recalling a recent 4 tire purchase at the Buick/ex-Pontiac dealer, the wheel alignment was checked, and 6k miles later the rear tires were flat-cupped..Solution: 4 new tires, and had the Chevy dealer align and relocate the struts--problem solved-20k miles later, tires are perfect..
I only use the Buick dealer for battery warranty..It's simple work!!!!!!
In "85 I bought a 6-month old "84 Corvette, sticker some $30k or so
Traded in a "85 Grand Am and got a killer deal on the Vette.
The Corvette warranty is for "The-original-owner-only" at the time anyway.
Long story short,
1 -my window regulator quit
2- right headlight motor quit
3- the cross-ram TBI gasket leaked
4- the rear end pin that holds the spider-gears came loose
This was not at ONE time, several trips.
The Dealer Fixed EVERY ITEM FOR FREE,
Then when I spilled some cleaning fluid on the rear bumper and ruined the paint, they called a body shop they knew and got me a special deal on fixing it and a scratch on the Targa-Top.
Not all dealers are Equal, being an ex-wrench [Technician] myself, I must say
Not all customers are Equal.
Being Nice,, even though you are frustrated goes a LONG Way to getting "premium service" ANYWHERE you go.
Rusty Wrench aka DrVette
Sadly, I JUST purchased a 2008 GXP with only 54,000 miles from a dealership and have experienced your problem twice. I passed on the the 3 year, 36,000 bumper to bumper warranty @ $2700 that was offered as well.
Have you had any luck diagnosing your problem further? I know a fluid and filter change rarely fix much but wanted it done just so I knew it was done. I'm worried I just made a huge mistake. I owned the car I traded and got $5000 for the trade and bought the car for $14,900 so if I have to dump, there is room to come out ahead.
Best of luck in your issues as well.
Best,
Sarah
GM Customer Service
GM Customer Service
It is wonderful that GM has seen the light and has intelligent and competent persons like yourself to visit these various forums to assist where you can in resolving issues.
I'm an old wrench from the Pre-Nissan days at Datsun.
We had little to NO assistance from corporate in resolving issues regarding poor design or improper implementation.
There is little old Tech's like myself can do to actually pinpoint or resolve most issues, at this distance, with the little info and the lack of "hands-on" the only help we can offer is posting TSB's or advice from practical experience.
Thank You So Much for being here!
Rusty Wrench aka DrVette
See you around the forum,
Sarah
GM Customer Service
I apologize for any frustration you have encountered as a result of your transmission concern.
If we can look into this situation further for you, please send us an email with more information, including your name/username and contact information (phone and address please), the last 8 digits of your VIN and current mileage (I realize you posted it here, but it can be difficult for us to match emails to posts at times), and the name of your current dealership.
Regards,
Sarah
GM Customer Service
Service bulletins are for our technicians at the dealership and provide them new service information. They provide a correction to a specific product problem and usually contains repair procedures, information on part numbers and availability, and warranty labor code information. The body of the bulletin will describe the condition, cause, and correction to the problem.
If you are seeking assistance on the repair, that evaluation is done by us in customer service through a Customer Assistance Case. This does hinge upon getting a diagnosis done by one of our dealerships so that a repair can be proposed. If you would like to establish one of these through us, please send us an email with the following information: your name/Edmunds user name, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your dealership. My co-worker Christina generally responds to emails from Edmunds and will assist you from there.
Regards,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Sarah
GM Customer Service
carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case, all
internal lubricated parts, torque converter, transfer case,
transmission/transaxle mounts, seals, and gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports, front and rear hub bearings,
seals and gaskets.
If I can be of further assistance, please let me know!
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Pontiac Grand Prix GXP, Impala SS, Buick LaCrosse.
File your complaint at...
NHTSA Complaint Line
(800) 424-9153; Open 8AM - 8PM (EST)
OR
https://www-odi.nhtsa.dot.gov/ivoq/online.cfm
MODERATOR /ADMINISTRATOR
Need help navigating? kirstie_h@edmunds.com - or send a private message by clicking on my name.
Share your vehicle reviews
I just found this forum after my 2005 Grand Prix GXP transmission quit working. I made it to almost 125K miles, so I appear to be luckier than most of the transmission posts. I'm still not happy with the estimate of $2500 that my mechanic just gave me :-(
This is my 5th new GM car that I have owned, and by far the most problematic and costly!
As it currently stands, the transmission is done, 2 cylinders have been burning oil for years and I have a hole in the top of one muffler ($1350 just for the part to fix that).
Unfortunately, I just spent over $1000 on new front tires, leaking oil pressure sensor, four wheel alignment and new plugs & wires.
Anything you can do to help?
We look forward to hearing from you!
Sarah
GM Customer Service
Sarah
GM Customer Service
I am wondering if there have been any recalls for this model car? Last 8 digits of vin is 61217114 Any help would be appreciated.