Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Honda Odyssey Power steering Pump
Add me to the long list of sorry consumers who has purchased a Honda Odyssey and driven it off the new car lot with a known faulty component installed in it. That is, known by the company, not the innocent consumer who had paid a large amount of money into the coffers of what I now consider as a questionable company.
My vehicle is the 2007 model, purchased new, and my problem first showed up on a cold winter day after driving about a 170 continuous miles away from home. As I slowed down and came to a stop at my destination, I then noticed the loud noise coming through the firewall into the cabin. It sat overnight and no noise was detected until the next day after again driving for about three hours. Unfortunately by the time I reached the Honda dealership, the noise was again non-existent.
After many months of frustration, the vehicle is in today having the pump and reservoir changed. Honda “Goodwill?” is picking up a large portion of the bill but still trying to stick me with some of it. We aren’t done on this issue yet.
Now, we all know that things break and wear out, but it really bothers me that a company would sell to the public a vehicle model with a history of a known defect that stretches back to 2005, with TSB’s proving their knowledge of it. I wasn’t aware that this was a widely known problem until I Googled “Honda Power Steering Pump” this last weekend.
After spending several hours looking at the results of the search, one thing became obvious. Honda is gambling on this component not failing until after warranty expires, rather than doing the right thing and recalling it. My vehicle fell into what seems to be the common failure range of 39,000 to 42,000 miles when the failure became obvious.
Is it a safety issue? Of course it is. When I think of my wife or daughter driving this thing at highway speed and the possibility of a steering failure, or even getting involved in a slow speed accident because of a failure, it makes my blood boil. Adding to the safety issue and expense, the possibility of it failing while several hundred miles away from the nearest Honda dealership. When I asked the service manager what would happen if this pump failed at high speed he just shrugged his shoulders.
There are a few “Full Disclosure” laws that require that the buyer be informed by the seller of problem possibilities and dangers. An example is if you are selling your house. And I just saw on the news yesterday that cigarette manufacturers are being forced into an even more extreme disclosure of the dangers of their deadly product.
I am proposing that consumers contact your congressional membership and demand that Congress put into effect a consumer protection law that would require at the very minimum, that new car manufacturers and their dealerships disclose a history of known problems or defects in the vehicle models that they are selling to the individual buyer at or prior to the purchase. The disclosure could be based on the TSB’s issued by the company or NHTSA as a starting point, or other sources available. Where there might not be enough history on a brand new vehicle such a 2012, the disclosure would include prior year model histories, with clarification if the problem has been resolved for good.
The disclosure would be easily understood, complete, and certainly not in the fine print. If the companies decided to not issue TSB’s or hide the problems in some fashion then the FTC and both State and Federal Attorney General Offices should step in and prosecute. This would work as long as consumers were informed as to how to aggressively push their complaints so that histories could be developed.
It seems to me that if “Full Disclosure” were in effect, you would not have the issue such as this Honda Odyssey model repeating year after year the same bloody problem. If people are aware and sales go down, either the product is corrected, removed from the market, or the company fails.
One thing that I have learned from my small amount of research on this issue this weekend is that my future new vehicle purchases will include looking at the current and prior year TSB’s for the vehicle model I am interested in, rather than just Consumer Reports, etc.
My 2 cents, and your thoughts, support, and efforts for pushing this issue are appreciated.
My vehicle is the 2007 model, purchased new, and my problem first showed up on a cold winter day after driving about a 170 continuous miles away from home. As I slowed down and came to a stop at my destination, I then noticed the loud noise coming through the firewall into the cabin. It sat overnight and no noise was detected until the next day after again driving for about three hours. Unfortunately by the time I reached the Honda dealership, the noise was again non-existent.
After many months of frustration, the vehicle is in today having the pump and reservoir changed. Honda “Goodwill?” is picking up a large portion of the bill but still trying to stick me with some of it. We aren’t done on this issue yet.
Now, we all know that things break and wear out, but it really bothers me that a company would sell to the public a vehicle model with a history of a known defect that stretches back to 2005, with TSB’s proving their knowledge of it. I wasn’t aware that this was a widely known problem until I Googled “Honda Power Steering Pump” this last weekend.
After spending several hours looking at the results of the search, one thing became obvious. Honda is gambling on this component not failing until after warranty expires, rather than doing the right thing and recalling it. My vehicle fell into what seems to be the common failure range of 39,000 to 42,000 miles when the failure became obvious.
Is it a safety issue? Of course it is. When I think of my wife or daughter driving this thing at highway speed and the possibility of a steering failure, or even getting involved in a slow speed accident because of a failure, it makes my blood boil. Adding to the safety issue and expense, the possibility of it failing while several hundred miles away from the nearest Honda dealership. When I asked the service manager what would happen if this pump failed at high speed he just shrugged his shoulders.
There are a few “Full Disclosure” laws that require that the buyer be informed by the seller of problem possibilities and dangers. An example is if you are selling your house. And I just saw on the news yesterday that cigarette manufacturers are being forced into an even more extreme disclosure of the dangers of their deadly product.
I am proposing that consumers contact your congressional membership and demand that Congress put into effect a consumer protection law that would require at the very minimum, that new car manufacturers and their dealerships disclose a history of known problems or defects in the vehicle models that they are selling to the individual buyer at or prior to the purchase. The disclosure could be based on the TSB’s issued by the company or NHTSA as a starting point, or other sources available. Where there might not be enough history on a brand new vehicle such a 2012, the disclosure would include prior year model histories, with clarification if the problem has been resolved for good.
The disclosure would be easily understood, complete, and certainly not in the fine print. If the companies decided to not issue TSB’s or hide the problems in some fashion then the FTC and both State and Federal Attorney General Offices should step in and prosecute. This would work as long as consumers were informed as to how to aggressively push their complaints so that histories could be developed.
It seems to me that if “Full Disclosure” were in effect, you would not have the issue such as this Honda Odyssey model repeating year after year the same bloody problem. If people are aware and sales go down, either the product is corrected, removed from the market, or the company fails.
One thing that I have learned from my small amount of research on this issue this weekend is that my future new vehicle purchases will include looking at the current and prior year TSB’s for the vehicle model I am interested in, rather than just Consumer Reports, etc.
My 2 cents, and your thoughts, support, and efforts for pushing this issue are appreciated.
0
Comments
Honda 2007 - 2010 - Recall for hard to turn steering wheel
A notice has been issued to "owners" that a reimbursement is available for replacement of the power steering pumps.
I replace my pump in July 2011. Cost = $465 at Honda Dealer
c brush pittsburgh
I took the van recently to Brickell Honda because of the same issue and was told the repair estimate was under $600.00 plus Tax. Then i found our from Javier the service advisor that the Power Steering Pump was NEVER Changed but a Master Cylinder was changed instead. My brakes was never and issue so Why was it changed. The repair cost of $600.00 was ready quickly, I called HONDA USA to help me and was told NO they could not do anything after their Dealer RIP ME OFF AND HONDA USA. Our Home has currently 4 HONDA Vehicle 2 Odyssey's, a Civic and a CRV.
I felt betrayed by the dealer Brickell Honda who Lied to us and that Honda after finding out their dealer's are Crooks did not even care.
The sad story is that we bought the Civic in Sep 2010 from Brickell Honda and being a customer i took my odyssey to them for service trusting that the service will be done right.
MY QUESTION IS HOW MANY PEOPLE HAVE BEEN LIED TO AND TAKEN FOR A RIDE AND CHARGED FOR NOTHING AND NOT EVEN THE CORRECT ISSUES WAS ADRESSED BUT JUST TO BE CHARGED FOR SOMETHINE ELSE ONLY AT YOU LOCAL BRICKELL HONDA IN MIAMI FL.
I WILL NEVER BUY A HONDA AGAIN, WE HAVE 4 FOR SALE.