Toyota Highlander Maintenance and Repair

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Comments

  • brian23brian23 Member Posts: 9
    I also experienced a serious hesitation problem in my v6 4x4 HL at first. I actually threatened to return the vehicle; the service manager told me to drive it for a few more days before deciding as apparently the computerized engine/transmission system has to learn how to drive.
        After about 400 miles either it has adjusted to me or vice versa (maybe we met in the middle) but the hesitation issue is much decreased. I do still notice it if I try to punch the gas from a complete stop, but I have learned to sort of smoothly 'squeeze' the gas...which seems to work much better.
  • daytimerdaytimer Member Posts: 10
    Thanks for the reply. Based on what I've read It appears I'll be disappointed. Here's another one... My AWD 6cyl HL not only hesitates on the 1st to 2nd upshift, but when it downshifts from 4th to 3rd and again from 3rd to 2nd, I get a "engine braking" effect as if it's trying to downshift too soon. Oh brother! I'm going to run this up the chain until I get the ultimate bad news but at least there will be another dissatisfied user logged. I've started by writing a letter to the dealer GM. I'll bring it in next week and continue on from there. Interestingly, I rented a Ford Taurus a few months ago which shifted like a dream. I expected the same from this car. I would also add that we bought a 4 Runner last Dec and it shifts just fine. This helped a lot to sell me on the HL. It seems that the group of guys they put on this project got too technical for their own good in deploying this "fly by wire" thing.
  • 4wdave4wdave Member Posts: 16
    I need to get at the heater switch in my 2001 w/ manual A/C. How do I remove that dashboard panel that surrounds it?
  • bobgordonbobgordon Member Posts: 156
    If it's anything like the '04 models, just carefully pull the panel towards you with your fingers in between the panel and surrounding dash.
    It's held in place with spring clips so it will "pop" right off.
    Just don't use any type of tool, ie; screw driver as you will scratch any plastic surface.
  • lmartinellilmartinelli Member Posts: 1
    Thoon,

    With regards to the seat belt noise you're hearing, just thought I'd let you know that I'm having the same problem. At first I thought it was coming from under the seat and had the dealer check it about 4 different times. During the 4th time, they finally replaced almost all of the parts in the seat. I didn't heard anything for about a month and now it's back. I finally figured out it was the seat belt and think I can actually make the noise when I take it to the dealer to get fixed. I'm not taking it in for a few weeks but if I get if fixed I'll post the solution.
  • wbaywbay Member Posts: 34
    Out of curiosity, for those of you who haven't experienced the hesitation, find an empty parking lot or other expansive area that you can experiment in, and try the following: drive straight for a bit, then slow down as though you are slowing for a yield sign, then bear off to either direction having slowed to around 5-10mph. Step on the gas as though you have a truck bearing down on you from behind and you'd like to avoid annoying the driver by slowing his progress. In other words, not a tire squealing display of power, just a nice quick acceleration. You'll notice it more with a turn of less than 90 degrees.

    I've also noticed the hesitation when coming from behind a slower driver, then accelerating around the slower car.

    Haven't noticed it lately, but maybe I've been compensating.

    CDPlank...thanks for the reply. I doubt my local dealer would be as gracious as yours.
  • thoonthoon Member Posts: 74
    The noise that I'm hearing isn't from the seatbelt. If I lower my driver's side window just a touch it goes away, but if I raise it up all the way it starts to rattle again. I think one of the screws inside the power mechanism might be loose causing some of the parts to rattle.
  • daytimerdaytimer Member Posts: 10
    Has anyone noticed the abrupt downshifts in the 5 speed trans resulting in an "engine braking" effect? Particularly when you are coming down through about either 40mph and 30mph? (V6 AWD)
    It actually "smooths out" right around 10mph (braking effect releases) and I have to compensate for the difference by applying more brake. I'm going to take it to the service dept next week and have them check it out. I have about 500 mi on the car right now and it seems it hasn't learned not to do that yet. This, combined with the hesitation, in normal street driving conditions makes me wonder how they let this thing into the field. Maybe I'm lucky and it's just broke!
  • oakyoaky Member Posts: 6
    My wife and I test drove a new 04 V6 HL on Saturday for about 40 mins on and off the interstate. ~2 sec hesitation apparent mainly only after slowing down to between 20 and 40 mph and then pressing accel pedal to the floor - We both noticed it and it was consistent. Accellerating at other speeds did not cause as much hesitation. One could probably adapt driving habits to it or perhaps the tranny needed to be allowed to break in. We liked the car except for that.
  • wainwain Member Posts: 479
    toyota needs to fix it - probably a simple engine timing or fuel delivery change
  • bangorangbangorang Member Posts: 7
    Motor Trend in Sept of 03 article, discussed this issue on the RX330...(same tranny and engine as HL)

    "The V-6 is teamed with a five-speed automatic with gated shifter, featuring torque-managed shifts that are lazy and loping under part throttle and abrupt when more power is needed in a hurry. Requests for acceleration are sometimes delayed as the transmission seems to be making up its mind what gear to select. On our front-drive test vehicle, this pause was followed by a torque spike that brought the nose up and upset the already light steering as the vehicle lurched ahead. Four-wheel-drive versions of the RX 330 (a $1400 option) should be less prone to this behavior (Lexus expects 4WD models to account for 70 percent of RX sales)."

    http://motortrend.com/roadtests/suv/112_0309_suv/index4.html
  • brian23brian23 Member Posts: 9
    Yes- I have noticed this as well. It is not a 'fatal flaw' but certainly does make driving the vehicle a little unpleasant at times. It is obvious from the various e-mails about this and related problems that the Toyota engineers have more work to do on the computer-controlled transmission/engine system. I just hope that if they do come up with a 'fix' that they do a recall on back models and don't just leave us 2004 buyers swinging in the breeze. I really like this vehicle otherwise, but for $32K, a vehicle should not be 'unpleasant to drive'.
  • bobgordonbobgordon Member Posts: 156
    Just turned 500 miles on my '04 HL V6 4WD and here's what I would change;

    1)A definite lag between 1st and 2nd gears. It's seems as though between 2nd and 3rd is starting to take on the previous stated habits also. We'll have to see how the rest of the shifting pattern progresses...

    2)A more aggressive brake pedal. As of now, the pedal feels 'spongy' at first application.

    3)A better responding accelerator pedal. "Fly by Wire" really needs to be tuned in!

    4)A better lit radio display. Especially when one has sunglasses on, during a bright day the display is almost impossible to read.

    5)A convenient switch that will turn on "ALL" the interior lights. I don't mean opening the doors.

    6)A LED third brake light.

    7)For those of us who bought/was included with, the towing package, throw in the hitch!!!!

    8)A lit cup holder compartment for the drivers/passengers cup holders. I'm still "feeling" my way on those dark mornings. The glove box has a light, so does the ash tray. Hello?

    9)Toyota, inform your dealers that the "auto feature" power sunroof is supposed to be programed as part of the dealer prep!

    10)Seal/contain the heater hoses/tubes that run UNDER the entire length of the vehicle for the third seat heater. I can only imagine what will happen if you run over something and a hose/tube is punctured.

    What have I forgotten?!
  • bdymentbdyment Member Posts: 573
    #4. All instruments should be more visible. Gauges very hard to read in sunlight.

    Power window and door switches should all be lit. Good gosh my 2002 Focus had this feature.

    I have no hesitation problems with my 04 V6 Limited. Just lucky, I guess.

    You have just about hit the nail on the head with your observations. Maybe Toyota will listen for 06.
  • bobgordonbobgordon Member Posts: 156
    I forgot a couple...

    11)Have the fan control not go into "recirculate" mode every time the vehicle is started.

    12)Make it so we can "reset" the miles per gallon on the info screen!!

    I agree about the instrumentation being hard to see and the lit window controls. Thanks
  • meg3meg3 Member Posts: 3
    bought my '04 new in july..check engine/vsc went on..told bad air flow sensor..just brought it in for the 3rd time and they say it is seized into the manifold now the manifold needs to be replaced...anybody have thoughts/same problem??
  • wwestwwest Member Posts: 10,706
    I think I noticed that in a list of c-best options.
  • rugby65rugby65 Member Posts: 81
    I ran across this on the center for auto saftey web site........................

    Toyota Oil Sludge
       

    Faced with a consumer revolt over low mileage engine failures
    caused by oil sludge buildup, Toyota has begun
    to notify 3.3 million owners of 1997-2002 Toyota and Lexus vehicles
    with 3.0-liter IMZ V-6 engines and all 1997-2001 Toyota vehicles with
    5SFE 2.2-liter 4-cylinder engines that it will cover the cost of sludge-related
    repairs for eight years from date of initial sale.

    Whether this will satisfy the thousands of Toyota and Lexus owners who
    have already suffered engine failure remains to be seen because Toyota's
    Special Policy falls short of an express warranty. Toyota modified V-6
    engines made after July 2001 but has not recalled the earlier engines.
    The 2.2L 4-cylinder has been dropped.

    CAS urges Toyota and Lexus owners with engine problems to file
    a complaint. CAS believes Toyota should provide an express warranty
    of at least 10 years/120,000 miles, whichever comes later, on the engines
    in the affected models.
  • bobgordonbobgordon Member Posts: 156
    Meg3, are you talking about the intake manifold?
    If so, the MAS or mass air flow sensor is located between the air filter housing and the rubber flex pipe before the intake. It's not even attached to the intake at least on the V6 models.
    Even if it was attached to the intake, that new of a vehicle shouldn't have ANYTHING seized!

    Something doesn't sound right here............
  • bdymentbdyment Member Posts: 573
    11) One of my pet peeves. I don't know how I forgot this one either. wwest states this can be a c-best option. This means that your dealer can reset the mode to default to non recirculate. Most dealers that I have dealt with over the years haven't a clue what this means. We live with it.

    12) Previous year Highlanders were able to reset avg. mpg. 2004's can't. I would like to know why Toyota changed this feature.

    Regardless of all your noted items which I agree with, I still think the Highlander Limited is a great vehicle.
  • bobgordonbobgordon Member Posts: 156
    bdyment, I couldn't agree more. The HL is a great vehicle.
    My whole reason of this subject matter was to see what people would change/correct if they could, thats all.
    Any vehicle will have bugs, quirks that people will have to live with.

    I plan on keeping my Limited for a very long time.
    Thanks.
  • spencer327spencer327 Member Posts: 106
    I agree with all comments, would also like to see a rear taigate window that opens. I find this real annoying. Tranny comments, brake comments are
    right on.The shifts of tranny and feel of brakes constantly changes! Not being able to program the nav in motion is the dumbest. In spite of these problems? I still like the HL. 24.5 MPG highway,600mile trip. Probably will look elsewhere for a replacement, but thats a few years away.
  • johnny5johnny5 Member Posts: 13
    One other thing to add...

    A sun visor that when covering the side window actually blocks the morning or afternoon sun. The supplied extender leaves a 2 inch gap at the top that allows the sun to stream in anyway. I ended up making a temporary sleeve that slides over the visor. Does anyone know of a commercial product that would work?
  • golfgirlgolfgirl Member Posts: 2
    this happened to me yesterday in my 03 model highlander. in addition to those lights on, my speedometer isn't working. any other info out there?
  • golfgirlgolfgirl Member Posts: 2
    my check engine light came on along with my abs, brake lights while driving. the speedometer stopped working too. any ideas? also daytime running lights aren't working.
  • golgol Member Posts: 6
    Hi All,

    Just bought 04 V6 Highlander in July. Unfortunatly my windshield got a crack on it and looks like I have to replace it. I am not sure wheathe the insurance will cover the cost. If not how much wil I end up spending from my pocket ??

    Thanks for all your help. This my first car. So I have no idea how much repair is required. I havnt ask the delear yet about the price.

    Please advice earliest. Thanks to you all in advance.
  • cmunizcmuniz Member Posts: 604
    If the windshield was hit by a rock and you haven't waited until the crack starts running along the windshield it does not have to be replaced, but can be repaired by any windshield/glass company. They have a kit that makes it look like new and prevents it from running. It costs about $75 to do it and they come to your house or work place. Insurance companies will cover the whole cost without deductible. If it has run and it's longer than a couple of inches then it will have to be replaced, but any glass company should be able to do it. You don't have to take it the dealer unless you think it's a warranty item due to defective windshield. That's very hard to prove. Look in the yellow pages under glass and find a couple of windshield glass companies and ask then to give you the cost over the phone. You can then compare with what the dealer will charge. Good luck!
  • gklatvgklatv Member Posts: 35
    Have replaced the windshield on 2003 HL earlier this year. Price = $280. In my case, insurance paid the full ticket, as I have no deductible on the comprehensive part.
  • golgol Member Posts: 6
    Thank you all for replying. If insurance covers it , would they increase the premium ??
  • bdymentbdyment Member Posts: 573
    Just remembered one more...

    Battery saver would be nice. A few weeks ago one of the rear doors was not closed all the way. I checked the Highlander before going to bed and the inside courtesy lights were on. This had been about four hours latter. It still started and I took it for a little run to charge the battery.

    If Toyota had included a battery saver, the lights would have turned off in 20 to 30 minutes.
  • hmurphyhmurphy Member Posts: 278
    I've also had mine (04 V6 AWD Ltd) for about 500 miles.

    I agree about the first and second gears. They really aren't as smooth as the rest. And sometimes when the transmission downshifts at lower speeds, the car kicks forward. None of this is that bothersome to me, but I've noticed it.

    As for the hesitation when putting the pedal to the metal, as it were, I haven't been in that situation yet. I tried to "induce" the situation on a rare low traffic day on Lake Shore Drive, but the HL immediately downshifted and moved forward with no hesitation.

    I'm ok with the brakes. I had one emergency stop situation when I slammed on the brakes, and it felt like the brake system took over for me to provide more power than I did. Is that the brake assist feature? If so, it really worked.

    I love the wide-open feel of the interior and have impressed many a passenger with the relatively luxurious appointments. Thanks to this board, I knew how to initialize the sunroof for automatic open/shut operation (the salesperson didn't know about that).

    It's also quite practical: We refloored our basement this weekend, and were able to fit about 12 boxes of vinyl tile, two humans, and all of the new baseboard wood, without pieces sticking out of windows, etc.

    The cargo room is giving me fantasies about becoming a furniture restorer or crafter of large...crafts.

    Clearly I'm still a bit vague on what my new hobby might entail :)

    The stereo is much better than in my previous car, and I like being able to turn it up very loud (yes, I'm one of those people) without any distortion or speaker buzzing.

    One annoying thing is that, when in CD mode, you can't just press the specific 1-6 buttons for the CDs, you have to scroll up and down using the arrow buttons. Am I missing something?

    The gauges are a bit underlit in the daytime, and the inner sunroof cover rattles a bit when it's slid back.

    That's about all I can think of at this point. I love it! Even my few SUV-hating friends have been reluctant to disembark once they've settled into the spacious backseat.
  • leighanne4leighanne4 Member Posts: 15
    I bought a new HL 4 months ago...love the vehicle EXCEPT it definitely hesitates on acceleration. Gotten to be very dangerous especially for the unsuspecting driver. It started after about 500 miles and got worse.
    Supposedly this is a 'design characteristic'. I
    find it hard to believe anyone would design
    a safety flaw into a car intentionally. I hope
    Toyota finds a solution..$32000 car shouldn't have this problem and I now have to get rid of
    it before it gets me killed. Anyone considering this vehicle be
    careful. The 2004 HL hesitates on acceleration.
  • mzopinonatedmzopinonated Member Posts: 24
    I live in Florida, which is required by state law to cover the cost of the windshield replacement by state law with no deductible. My husband had to replace his windshield on his Tundra last year and yes the insurance did go up. I have state farm.
  • birdmanbirdman Member Posts: 8
    To be fair, many HLs do not hesitate. I bought my HL Limited V6 AWD about 6 months ago and it seems fine. As several others have pointed out, agressive drivers seem to be more likely to experience it. However, I totally agree that this should be fixed.
  • gklatvgklatv Member Posts: 35
    I have State Farm Insurance Co., too.
    My agent explained to me that State Farm would not usually raise the premium on an auto policy if:
    - you have not had any other claims recently (few years)
    and
    - amount of claim is not more than about $800.
    This rule is not universal, however. It depends on the year and model of a car, specifics of the policy, and some other circumstances. Therefore, the agent suggested, you should call and talk to your insurance agent - it doesn't cost anything.
  • golgol Member Posts: 6
    ThankQ all for replying.To give an update , I stay in bay area and have Progressive insurance. I ended up replacing the windshield for total cost of $530. As my duductible is $500 on the comprhensive side , I did not filed the claim. But yes !!! I did speak with insurence agent and progressive has a policy that if the total cost is not more then $1000 per claim , it will not increase your premium upto 4 claims (ths is what they told me.)

    just as FYI to bay area resident , I went to stevens creek toyota sevice center. I bought the vehicle from them so that was the first choice but at the same time I inquired at 3 differnet toyota dealerships/service centers and 2 glass companies. $530 (Inluding labour and related parts) was the best amongst all and service was excellent.

    Thank you again to all. This issue is over for now.
  • golgol Member Posts: 6
    I absolutely agree with you. I own 04 V6 FWD, hesitation does exist. I did showed it to Service Tech and the reply was there nothing much we can do at this time. Lets wait (????).

    Hesitation and sudden jump while shifting the gears is definitley a huge hazard in a stop and go situation as I have already been through that situation once.So now I try to keep maximum distance white driving.

    I travel across USA for my job and has driven almost all cars. This is the first model where I observed this and YES it is dangerous. Hope toyota is listning and fix the issue ASAP. I am not sure if the same issue exist for the previous models
  • ddpstcddpstc Member Posts: 44
    If Toyota could not fix the hesitation problem for some cars, drivers can do the following thing to accelerate quickly. To quickly accelerate on a highway from a low speed of less than 30 MPH, shift gear to 2 (not D). After the car reaches 50 MPH then shift gear to D. This is ackward but it is better than having an accident.
  • brian23brian23 Member Posts: 9
    I have read in earlier discussions that the recommended tire pressure for the HL (V6?) is 35 psi. And yet the door frame says use 30 psi! Mine came inflated to 35- I checked out of curiosity.
      I think the ride at 35 psi is fine. I like feeling the road a little bit more anyway. And I assume that the mileage will benefit. But is it dangerous to run the tires that full? I am looking for advice on this. Plus- I am curious about the discrepancy between the 30 psi and 35 psi recommendations....
  • phrosutphrosut Member Posts: 122
    I have about 27,000 miles on my '03 HL. When we first bought it, it had about 45 or 50 psi in the tires, but that was because it had just rolled off of the carrier and wasn't prepped. They did the prep while we waited, but didn't adjust the tire pressure. I lowered it to 30 as per the label. Now I'm wishing I'd set them to 35, as the shoulders on all tires show a lot more wear than the center of the tread. It's too late to save these Bridgestones, but the next set (Michelins, I expect, from reading posts here) will be set at 35psi.
  • bobgordonbobgordon Member Posts: 156
    What is labeled inside the door frame is what you should keep your tires inflated to but...I always go 3-5 psi over that rating.
    Never go by what it says on the sidewall due to the fact that the tire is made for many applications.

    Is it dangerous? No. If anything, the center tread will wear faster due to the higher psi but for that difference, I doubt you'll notice anymore wear than normal.

    The discrepancy is in handling and comfort, thats all. You like feeling the road more so keep them at 35 psi COLD. Remember, after driving a long period of time, especially city driving, the psi of the tires will increase 2-3 psi depending on the size of the tire due to heat.

    Hope this helped.
  • arbkdbarbarbkdbarb Member Posts: 1
    I purchased a 2004 Highlander in July and already I am experiencing hesitation problems and the transmission seems to downshift for no reason. Yesterday I was traveling on the interstate with my foot on the accelerator and suddenly it downshifted for no reason at all. Making a left-hand turn without an arrow is dangerous at best. I just about got clipped yesterday as it hesitated as I tried to pull out. It is dangerous and annoying (and I am NOT an aggressive driver). I am just coming up on 2000 miles.

    I am really frustrated by the service dept telling me that it's normal and it just has a unique shift pattern. That translates to "it has a problem with its shift pattern" to me.

    It was suggested that I speak to the sales manager about trading it in on another vehicle. THAT'S the solution????

    This is a huge disappointment to me and I'm not going to let this go until I am satisfied. Perhaps they'll get sick of me and finally do something to make me happy. Guess I should have gone with the Hyundai Santa Fe.
  • ddpstcddpstc Member Posts: 44
    Whenever I got air, I always get the tires to 35 PSI. The benefits are better MPG, less treadwear, and it takes longer to refill air for the tire (below 25 psi). Only when the tires become old (over 30,000 miles) then I would lower the pressure to 32 psi.
  • thoonthoon Member Posts: 74
    Is there a dealer in the San Jose, CA area that offers a free rental car with the 30,000 mile service?
  • leighanne4leighanne4 Member Posts: 15
    My dealer is in the process of trying to convince me to 'trade up' because of this hesitation problem. You're 100% correct about the safety issue with the 04 HL. I can't seem
    to make them understand I didn't buy a 4 runner
    because I didn't WANT a 4Runner and I don't see this as a solution to my problem either. Be sure and file a complaint with the NTSB because at some point Toyota has to be liable for this problem. It will be interesting to see how
    much this little problem is going to cost me.
    But then I suppose being run over when the HL
    hesitates would be more expensive.
  • bobgordonbobgordon Member Posts: 156
    Some if not most of us are experiencing this problem with our Highlanders and NOTHING will be done about it unless we ALL speak up!!!

    I really like the HL as do most of you or you wouldn't be voicing your concerns.

    So...what we need to do is contact NTSB, Consumer Reports, your local dealer and Toyota Customer Service and make them aware of this dangerous condition.
    So do yourself and others a favor and report this.
    We'll eventually have a fix...
  • wbaywbay Member Posts: 34
    I filed a complaint with the NTSB about the hesitation a while back. It was a simple process online that took at most five minutes.

    The suggested solution of downshifting to second gear doesn't work in my case. The hesitation is still noticable.

    What irks me is that if this really is a software problem, it ought to be a simple fix. Write better code, swap out the balky computer chip and viola! A car that does the expected: Moves when one applies pressure to the accelerator.

    Trading up to a 4Runner to get around the situation? Only a salesman would suggest this with a straight face. I suppose my reply might be, "maybe I'll just trade up to a Pilot, or a Suburban."
  • wwestwwest Member Posts: 10,706
    Software FEATURE....

    To prevent inadvertant loss of control on FWD vehicles.
  • wbaywbay Member Posts: 34
    Software BUG...

    More likely to cause injury than to prevent injury.
  • wwestwwest Member Posts: 10,706
    You're driving with a 2.3L L4..........
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