Lexus ES 350 Paint Problems
draperysewer Member Posts: 11
I picked up my car with Smokey Granite Mica paint Feb. 8 2008. I quickly noticed after each hand washing all the scratches that were showing up. Each scratch and chip showed up as white lines or marks. A casual bump with my brief case and bam another chip. Within 2 months of ownership I am waxing the car and rubbing out the multiple scratches. The car has been on no dirt roads or car washes. Am I the only one with this problem or is this problem concentrated on my color or this model or production date? The dealer has been called and records noted. I have never had a car that scratches and chips so easily. I hate to see what it will look like in 3 years when I turn it in.
excessive rock chipping on front and lower rocker panels on sides of car. Lexus
repaired the paint on the sides and installed clear protective film. The front is still an
issue I am trying to resolve with Lexus now. I have had an independant painter look
at it and he thought the clear coat or last finish was not hard enough. There is
definately a flaw with the paint. I have only 4000 miles on my car and am very
unhappy. Also paint chips on trunk shelf from merely resting a suitcase and also
white paint scratches from who knows what. Possible car wash? I use to take my 745i BMW through the same car wash. Never an issue.
I love all the other things about the car. But I don't think I would have purchased
knowing the paint issue. Have you had any satisfaction with the dealer on your problem?
I plan to contact Lexus directly with hopes of some resolution.
Regarding the transmission concerns. They can check the vin number to make sure it has all the latest updates. (He admitted to this issue) Mine occassionally shifts hard, sort of like a chunk. Mine is up to date but again, had it noted in the record. My other 2 didn't have transmission issue.
Unfortunately I have 2 1/2 years more to drive this car. I am working on attitude change but it is disappointing when you take care of a vehicle to have it look bad right out the door.
If you have the time, energy and desire to take care of the soft Lexus paint, the site autopia.com is a wealth of information on proper care. I'm not trying to justify Lexus paint, just informing how to deal with it.
The sad truth is that if swirls bother you and you don't want to spend a lot of time on car care, you should buy silver cars with hard paint. Again, I'm not saying it is your fault for buying a dark Lexus, but next time, now that you know the score, you may want to consider color and hardness in your car buying decision.
I too think this is very disturbing. I'm going to contact Lexus about this problem.
I am also having problems with the car shifting really hard. I guess I can also get that looked at at the same time. This really makes me made because you wouldn't expect this from Lexus.
of a dime, others are down to the metal. The metal has rust which is generating under the paint. Contacted the dealer and they said they would not help with out Lexus approval. Contacted Lexus California's Corporate office and after many discussions they said we will fix to Lexus standards. Brought the car to the dealer and the Lexus district representative had the dealer chip away some paint and try to fix it with bottled brush on touch up paint which shows lifting under the original paint even more. The Hood looks worse than before. Lexus and the dealer all agree the hood needs to be re painted to be done right but washed their hands of it and said we are on our own to have the hood repainted. The same dealer estimate is approximately $1500.00. Basically there 7 year paint rust warranty is none. Find this totally un acceptable and we are very disappointed. Never had paint issues with our 1999 S80 Volvo or 2003 BMW Z4. Our Volvo has seen 8 winters the Lexus one and the Volvo looks new. The hood on our Lexus is an embarrassment. Have Owned many vehicles over the years and never experienced this type of problem.
With in first 1000 miles I noticed a lot of rock chips and by 6 months time it looked as if it was sand blasted. The dealer said they cant help. So i decided to put the 3M clear bra. I bought the touch up paint from Lexus and the 3M installer helped me with touch up before applying the film. I know it is late, it is better now than not having the film look paint-stripped with in one year.
Of course, this does not solve the problem of easy scratching and swirling on the rest of the ares where the film is not applied.
Note: when I was at the clear film installer there was another curious customer who wanted to get the same on her 8000 Miles BMW ( more than 12 months old). And I checked her car, I could not believe her paint ( hood and bumper) looked so new with out any chips.Though it also depends one's driving style and the routes, still the difference was so clear between her 12month/8Kmiles car and my 6month/7K Lexus
I complained at my first oil change about all the stone chips on the hood and bumper and they gave me a bottle of touch-up paint and told me that was the best they could do . I wish I had read all the issues with this car I probably would not have purchased it.. I've been a Lexus owner for 10 yrs. and this might just be my last one .Really disappointed .
I have a feeling that's why Buick has jumped ahead of Lexus for quality.
I just made sure my paint issues were noted on my records so as not to be penalized when I turn mine in Feb. 2011. I figured if Toyota is going to produce a crappy painted car, they can have it back that way. Thank goodness I am leasing.
Anyways... Im sad to say that Im kind of glad that so many ppl share the same problem because that means its not just us.
2008 RX400 25,000 miles.. So far tires are ok.
Anyway what do we do? I do not want the dealers "complimentary" paint job under the condition that I fork over $1,000 for a protective clearcoat--
Good Grief - I was right to start the fight in my head - any words of advice about my response????
Has anyone had success with Lexus making good on repair or repaint?
Any help is welcome.
Do an internet search for "vehicle brand" paint problems and millions
of results are returned.
if you have a dark color car, especially black, you'll really notice the paint chips more than a light colored car
I have a 2010 Black Nissan Maxima, its only about 3 months old and already have two paint chips at the tip of the front hood
If you see them on your car, you'll either have to try touch up paint on a tooth pick or just leave it alone
Good Luck getting Lexus, Infiniti, Acura, Nissan, Honda, or Toyota to admit fault when it comes to paint chips
Only recommendation I can give is to not get a black or very dark color car or even white for that matter; stick with a neutral color so you won't notice the chips as much
Are Japanese auto-workers adopting American workers habits? I am not very please with the quality of the exterior. This car suppose to be "luxurious"?
If Lexus is becoming complacent with quality assurance, just look at the fate of the American automakers. Customers are the final judge of your existence.
We pay a lot for these cars and we are not getting the quality products.
Will Lexus bumper-to-bumper warranty cover these issues?
I have signed up to join a potential law suit against defects in workmanship.
Aside from having to carry touch up paint & a brush with me, my black ES 350 ultra premium has numerous miniature whitish splotches on hood & truck lid. Very unsightly for an expensive vehicle. It only had 6000 miles on it when I noticed this.
Absolutely unacceptable negligence.
I will see what their factory rep has to say.
Here in NJ you will see a big difference between people that drive on the Garden State Parkway (no trucks in most areas) vs. say RT80. If you think Black is bad in showing chips, you should see a white car; mine looked like the hood had the measles. If you think the chips are bad, wait till one hits your windshield.
As far as the person with the SUV never getting a chip, you sit higher than cars and therefore don't get hit as much; I noticed just one chip on my Yukon Denali.
Even my old vehicles with 200-300,000 Km don't have such blemishes. My 08 ES only has 11K miles and is stored inside during winter.
this was back on 1-12-10 the car now only has 3000 miles and is less than 5 months old.
It has over 50 chips on the front bumper cover!
the rest of the car: hood,fenders,mirrors,and windshield are flawless.
I contacted the dealer in febuary and advised that the
bumper did not seem to be holding paint! it took the 2 months to send touch up paint due to it being back ordered!
The car only has 3000 miles and looks like it has chicken pox! They said its because its so low! we owned a 2002 is250 and put 40,000 on it with the same driving style and it never did this!
[non-permissible content removed] CRAP!!!!
also have trans. problem. looking for a lawsuit.
Fast forward to now and it's happening again in the mirror that was replaced and also on the passenger side mirror as well as all of the door handles. This looks ridiculous! There has got to be something we can do about this.