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"Warranty Gold" Claims

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Comments

  • artgpoartgpo Member Posts: 483
    What does the warranty cover? Is it a Toyota warranty or third party? How much deductible?
  • pluto5pluto5 Member Posts: 618
    It wouldn't be for me because I only drive 5-6K miles/yr. On the other hand if you are a high mileage driver it might be, but I thought the reason people bought Toyotas was they are so reliable??
  • punjnmpunjnm Member Posts: 5
    The warranty has a $0 and $50 deductible options and is through Toyota. It covers major components - which are too many to list here. I drive about $18K a year - much on the highway
  • CarMan@EdmundsCarMan@Edmunds Member Posts: 38,514
    Punjnm, Toyota's manufacturer-backed extended warranty is excellent. It provides very extensive coverage and almost acts as an extension of your vehicles' bumper-to-bumper coverage. Some people are risk averse and feel as though extended warranties are a good idea, while others would rather save the money that they would have spent on their policy and take the chance that they will not have to spend more than that for repairs. If you feel as though an extended warranty would provide you with the peace of mind that you are seeking then I definitely do not see any problem with purchasing a Toyota ESP. The price that you were quoted sounds reasonable for this sort of policy, but ESP prices are negotiable and you do not necessarily have to buy your policy from the dealership that you plan on having your vehicle serviced at so you are free to shop around if you would like.

    Car_man
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  • aristotlearistotle Member Posts: 123
    I recently purchased a Diamond plan warranty contract with WG for my 99 Nissan Maxima. Within 35 days my "Service Engine Soon" light came on. The local dealer in Colorado Springs suggested that I change all the ignition coils. WG refused the change because the meter readings on the coils were "within acceptable limits". Well, what good is an acceptable reading if the car has a problem? The car has a rough idle and misses some times. The ignition coil problem with Maximas seems to be a well known problem based on what I see on the internet.

    I cancelled my WG contract and they gave me my money back 100%. Fortunately we have 60 days to try out the contract. I am glad I did not continue my warranty with WG which DOES NOT stand behind its customers at a time of need.

    I understand that others may have good experiences with WG. But I needed to share this with people so you don't plunk down $1300+ to get a contract that may not be of any help when it matters.
  • SPYDER98SPYDER98 Member Posts: 239
    Did you at least get a second opinion at a different dealer?
  • rayt2rayt2 Member Posts: 1,208
    I think part of your problem with the claim was the DEALERSHIP ! They saw a gold mine with you having a ESP and figured they could dupe W.G. is what I get outta this. I would have tried another dealer and if the answer were the same then you would have better footing to stand on with a claim, just my opinion.
    Now that you cancelled the contract who's going to cover the cost???? You !
    I used my policy within 40 days of purchase and everything was covered but a vacum hose.

    Ray T.
  • aristotlearistotle Member Posts: 123
    I don't blame WG entirely. The fact that they returned my money in its entirety without question after I cancelled the contract shows they are somewhat honest.

    But with an exclusionary contract like the one ( Diamond plan ) that I had, one would expect ignition coils to be covered. I did get another opinion from another local shop and they also said the coil needs replacement. Remember every opinion from a mechanic costs money.

    See maxima.org for many posts regarding coils. Nissan has a TSB regarding coils.

    Yes, I am going to pay for the repair myself.
  • SPYDER98SPYDER98 Member Posts: 239
    I can understand your frustration. You definitely have pointed out a flaw with these 3rd party warranties.
    Although, I would be curious if the ignition coils in fact do fix the problem.
    If it proved to be the source of the problem. I would expect a company like WG to reimburse you in a case like that. They must understand, ignition coils, just may act differently under a different load.

    Unfortunately, having to spend out of pocket money for car troubles isn't fair for someone who purchased an extended warranty to prevent scenario's like this from happening in the first place.

    And your right, diag charges aren't cheap either.
    But if you can live with putting money up front in rare situations like this and then getting reimbursed. I still think WG is a great value compared to manufacturer ESP's.

    But if the coils aren't the source of the problem, It should be the dealer's loss for the misdiagnoses.
  • rayt2rayt2 Member Posts: 1,208
    What's covered depends on the plan you purchased. To blame W.G. for not covering a repair is a broad statement leaving out a very important detail.....What plan did you have with Warranty Gold ?? My "Diamond Coverage" does not list coils in the exclusions. If you had less than diamond coverage that would be why it was not covered, albiet that's a moot point now.

    Ray T.
  • aristotlearistotle Member Posts: 123
    Since WG has returned my money I am not going to badmouth them any further. Nissan corporation has agreed to reimburse me 40% of my repair cost as a goodwill gesture. So, I will be finally ending up spending about $400 from my pocket for 6 new coils installed which is OK with me. I will take my chances with my car from now. Hopefully this will be the end of my woes. Only time will tell.

    Thanks for your advice.
  • herschel53herschel53 Member Posts: 10
    Are you sure that the problem isn't the EGR or PCV valves? That's what it sounds like to me. A clogged EGR will make the car run rough. Twice while driving through South Carolina from Virginia on I-95 in my 95 Deville, the "service engine soon" came on. On my Deville, this light means that the computer senses that the pollution controls might be failing. I had the previous week just changed the oil and replaced the EGR!! Next time I stopped for gas and turned the car back on, the light was off. Truly an "idiot light." And why South Carolina, twice?
  • herschel53herschel53 Member Posts: 10
    I've just been perusing the last couple of pages to get an impression of others' experiences with companies like WG, WBN, etc. I'm glad to see that Rayt2, Spyder, PAMan and others report positive experiences. I just bought a 99 Deville and have been shopping these companies and I gotta say so far I'm most impressed by WG. I sent an email inquiry to WG about their plans, and they responded quickly by email, then I received a pleasant follow up call. WBN called also, but I'm less impressed overall. Since they seem to help sponsor the Edmunds webpage, I thought there might be more promotion for WBN and consumer experience, but I don't see it. Except for Focusman, it seems like there's been pretty good experience with WG. Thanks guys.
  • herschel53herschel53 Member Posts: 10
    When I do take delivery of my 99 Deville, and regardless of which warranty I buy, I'm staying AWAY from the dealer service shop. My Cad dealer service shop is arrogant, definitely on the high side of labor rates, and not always correct in diagnosing a problem. I asked WG about labor rates; they responded that most shops are between $75 - $100 per hour and they're OK with that; I think my Cad dealer is above that. I think that dealing with dealer service shops probably contributes to the negative experiences others have reported. I have several other local shops that I trust where I will take my future business, warranty or not.
  • texaswolfladytexaswolflady Member Posts: 5
    I too, have been researching extended warranty plans and like what I have found in my research so far on Warranty Gold. I am looking at the 5 yrs/150,000 miles with a zero deductable "Diamond Wrap Coverage" plan which is their top of the line. I have looked at 4 other companies and talked to two others besides WG. I am taking the contract they emailed me to a friend in the car business to get his opinion plus am going to talk to some business who have dealt with WG on repair issues to see what their comments are.

    I like to be informed as much as possible....
  • quigonjohnquigonjohn Member Posts: 77
    I need to buy an extended warranty. I have Allstate Part & Labor Plus on my other vehicle and have been pretty happy with them. But it looks like Warranty Direct and Warranty Gold can both offer things that Allstate Part and Labor Plus cannot, (wear & tear, map sensors, etc.). I don't know which way to turn on ths important decision. Any info that someone can provide to help would be greatly appreciated!
  • SPYDER98SPYDER98 Member Posts: 239
    I'm currently in the process of going through my 5th claim with WG. I had my dealer shop inspect the spyder for a bluesmoke/low oil pressure issue which has now turned more into a discovery of countless problems.

    My turbo charger is worn and leaking oil, tie rods are worn, a/c compressor is dead, valve stem seal needs replacing, power antenna gearing is stripped, dead stereo speaker, etc.. The service manager has submitted a repair bill costing over $6k to WG.
    WG is sending out a inspector before they approve the repair due to the cost. I'm hoping I hear something today and at least get a free rental from them as my car has been in the shop for 3 business days so far.

    The service manager did mention he was on the phone close to an hour going through the repair list. He did mention the administrator was a bit anal and they definitely only wanted to pay for items which really "needed" replacing and nothing more.

    Another possible claim:
    The shop also found a strange humming noise coming from the final drive in the transmission. Something I never noticed.
    However...in order for WG to cover the cost of this repair, I would need to approve a transmission diag which is about 5 hours of labor. If they find a problem covered under warranty, WG absorbs the cost of the diag. However...if not, I get tagged the $350 charge.
    Something I will think about after the other problems are fixed.

    At this point, my car is 4 1/2 years old and has 144k miles. With 6k miles/5 months of warranty left which ever comes first. The warranty has already more than double paid for itself. I hope this claim goes over smoothly just as the previous 4 have.

    I'll post more on the current claim when I hear something new..
  • quigonjohnquigonjohn Member Posts: 77
    I just signed up with Warranty Gold. I got the name of a sales rep from Jeremy Jackson in one of the other threads. I called Gabe at WG, (ext 4761) and had a nice long chat. I finally decided on Diamond Bumper to Bumper 5 year/150,000 miles, which I got for $1899 with the zero deductible option. Gabe threw in a couple extras for being a referral customer.

    If most of my experiences with them are as good as many here have had, and as my past experience with MBI and Allstate Parts & Labor Plus have been, then I will be very happy.
  • texaswolfladytexaswolflady Member Posts: 5
    After much research and talking to dealerships who have used Warranty Gold I was very satisified with what I have heard about them. I did go with the zero deductible, 5 yrs/150,000 miles coverage. With cars being so hi-tech today, I feel it pays to have an extended coverage as one repair could be very costly.
  • rmorin2rmorin2 Member Posts: 110
    I am just about ready to buy a 7yr/100K mile diamond plan for my 2000 740iL. Would really like to hear from WG customers on their recent experiences with claims. Thanks. Feel free to email me privately if you so desire.
  • SPYDER98SPYDER98 Member Posts: 239
    I'm still waiting for my car. Its been in the shop for nearly a month!
    As it turns out...WG would not opt to pay the ridiculous price mitsubishi was asking for on a turbo charger. Instead they insisted the service manager find another supplier. Which he did at a much lower cost. Problem is...its been 2 weeks and the turbo charger still hasn't come in!

    When it finally does...I suspect WG will cover close to $6k in repairs for my car. I get charged extra rental and for belts and hoses.

    All in all...not a bad deal. I still make out heavily in the end. It's just the waiting around that has been killing me!
  • rayt2rayt2 Member Posts: 1,208
    I bought a "used diamond plan" for my wifes 2000 Windstar w/59k at purchase time. There is a 30day/1k waiting period before use. After 40 days we had "check engine" light appear and after code was decifered by "opatience " on this board I called dealership to tell them what I had. Dealer technician said the entire intake manifold assembly needed replacement. I had the $50 deductible, the repair was $1100, covered by WG less deductible.
    I was impressed enough that I just purchased a plan for my 2000 Chevy Silverado, only this plan was bought before manf's. warranty expired so truck was still elegible for a new car warranty by WG standards. I got 7yr/100k new diamond for $1089. I hope I never need it but if I do it's there to cover my repairs. Knowing GM's track record it will be needed !

    Ray T.
  • rmorin2rmorin2 Member Posts: 110
    Well, I bought the 7yr/100k diamond plan on my '00 740iL. Decided to go with WG over the BMW CPO policy because it gave me more time as I only plan to drive this car about 7500 miles per year. Thanks for everyone's input. I will post my experience with claims if and when it happens.
  • sysadbsysadb Member Posts: 83
    Good luck. I didn't see this thread and left a comment on the Luxury Marques one for you.

    DB
  • chile96chile96 Member Posts: 330
    I too have been recently shopping for extended warranties and have come to the decision that it's not worth the hassle. It seems for every stellar report about WG there is an equal complaint and several "hassles" in between.

    When I called WG for a particular quote, I was ready to buy that day but decided to hold back after I felt an unbelievable amount of pressure to buy right then. It was like I had walked into one of those high-volume dealers and wouldn't be allowed to leave until I had a new car. Maybe this was just this individual's sales tactic but it definitely scared me off and forced me to delve further into this decision.

    I followed up by calling 1source about their quote. This person was much more friendly and not so oriented on making the sale immediately - in fact he even suggested that the WG platinum was better than their platinum.

    Finally I called several dealership repair offices as well as a few independent mechanics and asked about their experiences. Either they had never heard of them or something to the effect of how the companies always try to "crawfish" there way out of paying.

    End result - no warranty. If buying an extended warranty is a gamble anyway(whether you will have any repairs or not), who wants to actually have something go wrong and then "fight" to get what is entitled to you.

    My $0.02

    ps - Be wary of some of these "great" posts about WG or any other extended warranty. These sales reps can just as easily register under anonymity as we can! For those that actually have had good experiences with these companies - congrats and I wish you future good luck as well.
  • quigonjohnquigonjohn Member Posts: 77
    chile96, first of all I am not a WG sales rep or a rep of any other company. As I said above I bought an ext war from Warranty Gold. I did not feel pressured into making the decision then and there, and had already read a lot of posts here and talked with a salesman from Warranty Direct as well, also no high pressure there. I hope when I need the claims service it will be as good as my past experiences with other companies. I have had 2 other extended warranties in the past. One with MBI on my 95 Cavalier, which expired last July. And the other with Allstate Parts & Labor Plus on my 96 Grand Caravan which will expire this May. For both of these the claims service has been very good. I did have a couple minor hassles over a few items in the past, but they usually were resolved in my favor. When the Clockspring went on the Caravan, Allstate did not cover it b/c they said it was an air bag system part. After the repair I wrote them a letter and explained that it also affected the Cruise Control and they paid half of that. I had the transmission go on the Caravan and it took an extra day or two waiting for an appraiser to look at it, but they approved replacing it with a Chrysler transmission. On my Cavalier, I had to have some emergency brake service on the weekend, the calipers had seized, at first they didn't want to cover it, but I wrote them a letter and they covered almost everything except the brake pads themselves. Most of my other repairs over the years were hassle-free. And I had some major ones, like the head and gasket on my Cavalier, as well as the alternator, starter, AC/Heat Blower fan and water pump. On the Caravan I had a water pump, radiator, starter, power door motor, AC/HEAT Control Unit, Flywheel on the crankshaft. I would think (and hope) that most claims with WG, if they're pretty straight-forward, there won't be too much of a hassle. For some they may want to inspect the problem, but I guess that is reasonable. I would think most of the people who have complained have done so over items that had to be inspected first or over items that they would not cover, maybe they had a listed parts contract and that item was not in the list.
  • chile96chile96 Member Posts: 330
    Sounds like everything has worked out for you as of yet w/ WG. I'm sure that this is the norm rather than the exception or else WG would be getting really bashed in forums like this. Unfortunately, this doesn't persuade me to change my decision(not saying that is what you were trying to do).

    I had an extended warranty about 10 years ago that worked out great in the beginning. However, once my repair bills exceeded the warranty cost, things changed. They would have to send their own inspector(which was fine) to examine the problem before they would authorize anything. This could take up to days unfortunately. There were other nuisances that left a bad taste in my mouth as well.

    As far as WG, when I called to check on my quote, I was asked what other companies I was looking at and the guy started to immediately bash these other companies. Once I told him I would be making my decision by the end of the week, he asked what could he do to get me to buy it right then. When he finally understood that wasn't going to happen, I got put on hold and some new guy came at me from a different angle offering discounts if I bought right now. After he understood that wasn't going to happen, he asked me when he should call me back to complete the deal,"tonight? in the morning? or tomorrow afternoon?" I obviously, as anybody else would, felt uneasy from all of this. Quigonjohn - most likely we had different reps but now I think you can understand my reasoning.

    To the extended warranties defense, I'm sure they must watch their back as not every person is honest and I'm sure is always trying to defraud someone somehow. If only the crooks would disappear!!!!!!!!! LOL.

    take care all
  • cyniccynic Member Posts: 70
    I bought WG for my 96 Beretta ... paid around $950 ... they paid almost $3k over the life of the policy. Overall pretty good experience. The only minor thing was that they asked me to have my vehicle repaired in Firestone location rather than at the dealership due to the cost savings.
    I know several people who bought warranties from WG and nobody ever complained.
    Regardless, it's your choice, you have to be comfortable with your decision.
  • chile96chile96 Member Posts: 330
    I guess why I'm so gunshy this time is the cost. I have a 99 4WD Yukon w/ 66K miles and even a 12mo/12K quote is approaching $1500. BTW cynic(nice name-maybe it should be mine!) what happened to their big claim that you can get your vehicle repaired anywhere of your choice?!
  • cyniccynic Member Posts: 70
    It is your choice ... but if it is too expensive ... well ... but at least you do get it fixed :)

    The extended warranty in my opinion should be bought while you are under the original warranty otherwise it is very expensive. My warranty was for 5years/100k and when closer to the end of it I wanted to add another year to make it 6years/100k I was quoted something along of $1200
  • q45manq45man Member Posts: 416
    Duh for every $1500 policy that pays out $3,000 somebody has to get paid nothing back.
    With interest rates so low they cannot make any profit on the prepayment time, it won't even come close to paying their overhead.

    That said I have been lucky: 2 policies I've had paid out a total of $6,200 more than I paid in.
  • SPYDER98SPYDER98 Member Posts: 239
    Well...I finally ran into a stumbling block with WG. After going through 4 seamless claims, my 5th recent one has turned into an aggravating experience. First off...I brought my car into the dealer to have a few things looked into and mentioned to them I have an extended warranty policy good till 150k, which they found hard to believe at first, since my car had 144k miles. I've gone through the same dealer for service for almost the entire life of the car. I was sad to see the service manager I've dealt with ordinarily was gone. But the new guy seemed competent enough, although somewhat of a suckup. Well..I left the car over night and hitched a ride to work. I Called late in the day and was told they needed my car for another day to do more discovering. Well...next day rolled around and they found close to $6k in repairs. Couple big items were the A/C compressor, Turbocharger, tie rods, valve stem seals, various gaskets seals around the transmission and engine, power antenna, stereo speaker etc..

    Ok...now its time for the dealer to call the WG Administrator.
    Administrator says....OK...well, we will need to send an inspector out. Typical turn around is 24-48 hours. Which was understandable due to the amount of the repair. Well...he doesn't make it out there for close to 5-days. But I could live with it..we did have a major snow storm here in the NE, which I'm sure messed up his schedule.
    All this time through though I've been without a rental and waking up at 5am to make it to work for 8 was becoming a big inconvenience. WG finally approved the repair and 5 days of rental coverage for upto $30 a day. So I went to pickup a rental through Enterprise rental car. For 5 bucks extra a day I got an upgrade from a Geo Metro to a Ford F-150 truck which I gladly took advantage of. Even though I've been averaging 8-10 miles to the gallon fuel wise.

    Now the waiting game starts...The administrator refuses to pay $300 extra for a turbocharger through the dealers regular parts supplier. They insisted the dealer find a different supplier. Which they did a day later. At first I was a bit surprised as they did replace my first turbocharger at 70k miles through their regular channel of parts. This time around WG refused to. Well...the dealer finds a supplier in California for $300 less. So...I really didn't care. They were going to overnight the turbocharger anyways. Well...No turbocharger comes in the next day. Dealer calls the part supplier and says they just sold the last turbocharger right before he called and their inventory wasn't updated. But claims he will have another one coming in a few days. Dealer says ok.
    Well...another week goes by and still no turbocharger. Dealer calls up supplier again and mentions he did send out the turbocharger through "ground" shipping!!! WTF? Dealer is not happy, nor am I at this moment..But the turbocharger is supposedly arriving in a couple of days. So...I tell them I'm willing to wait.
    Well...the damn part still doesn't arrive after another week. Well..its been over a month now and I've had a rental for close to that time at $35 a day which WG will only cover upto 5-days. I pay the difference.

    Sure enough dealer realizes he is getting jerked around by this cali parts supplier and says he'll look for a different supplier and get the part overnighted. Well...of course it takes another day before he finally finds another supplier, places the order and the part finally gets here. Well....I'm set to have my car finally returned to me on Monday or Tuesday.

    My rental car bill is going to be around $700 out of my own pocket. I still have various coolant lines and belts which WG did not cover to pay for. I am easily looking at over $1k out of pocket expense for this entire fiasco.

    I really dont know what to think...on one hand, WG did cover over $5k in repairs. But on the other hand I got screwed with rental car charges.
    I haven't vented to WG yet...but I am thinking about it. In the grand scheme of things...WG has covered close to $9k in repairs for my POS mitsubishi product over the last 4yrs. I only paid $1400 for a 5yr/150k diamond plan originally.

    Not to many other companies even offered a 5yr/150k warranty at the time. So..I still make out big in the end.

    Although, this recent claim has left a bad taste with me.

    Now I'm looking to now sell my eclipse and purchase a pre-owned audi. I did call WG just for heks to see how much a 5yr/150k diamond would be and was quoted $4k!!!

    Maybe they finally caught on..!LOL

    The one thing I do regret doing is not getting on the dealers case more about the turbocharger. I was very tolerant of their incompetance. I should of called and complained much more often. They are partially to blame. Although...this would of never have happened if WG just forked over an extra $300 for a turbocharger in the first place!
  • texaswolfladytexaswolflady Member Posts: 5
    Hey chile96......When I was talking with WG, I spoke with "DJ" at length and his supervisor at length with more questions.....no pressure at all. Told them both I wanted a few days to research them and there was no problem. After reseaching Dealerships who have used WG, I got some very good feed back from the dealers. So I bought the 5/150 for my 2000 Z28 Camero. With cars being so "hi-tech" today, one repair can really be expensive. I paid around 1700.00 and feel it is well worth it.

    If you decide to call back, ask for DJ and mention my name also......Debby Thurman or Texaswolflady.........

    Good luck!!
  • quigonjohnquigonjohn Member Posts: 77
    And like I said, I spoke with Gabe, his extension is 4761. Mention my name, John Connaughton.
  • q45manq45man Member Posts: 416
    "WG has covered close to $9k in repairs for my POS mitsubishi product over the last 4yrs. I only paid $1400 for a 5yr/150k diamond plan originally."

    If you had paid the $300 extra to dealer directly you would not have had the experience.

    This nickel and diming happens often after you have received what you paid in.........can you blame them for trying to stay in business.

    $4,000 for an turbo Audi would be cheap considering the after 90k cost of repairs.

    Most performance cars need 5-8 cents per mile in REPAIRS from 90k-150k that's $3000-$4,800 for 60,000 miles.
  • SPYDER98SPYDER98 Member Posts: 239
    If you had paid the $300 extra to dealer directly you would not have had the experience.


    True...but how was I supposed to know it was actually going to take almost 4 weeks for the turbocharger to get here? If I knew that in advance...I probably would have forked over the extra cash. However...WG did pay the claim in full for my first turbocharger when it hit the wall at 70k miles. Refusal to go through the same process again, presuming the turbocharger is still the same price as it was before...is what baffles me.

    I also don't know if I necessarily buy the theory on WG needing to nickel and dime customers to stay in business. For every Joe Smo like me, there are easily a dozen paranoid civic and corolla owners who also opt for extended warranties and never end up putting forth a claim.

    Do I regret still purchasing a policy through WG?...Absolutely not.
    In fact I will probably be purchasing another one for my next car through them.

    I'm still yet to find a manufacturer warranty which runs as good as 5yrs/150k miles..
  • SPYDER98SPYDER98 Member Posts: 239
    Apparently, WG's current administrator is not the same one the company used when my first turbo charger needed replacing. I also talked to one of the supervisors today with the current administrator and explained to him my frustration with this most recent claim. I was hoping he would of worked with me a bit on some of this $850 the rental company charged me. (they only will reimburse upto $150, as stated in my contract)
    He basically said nothing to me on the phone as though he really could care less.

    I'll be making some more phone calls very shortly!

    It almost feels as though I'm dealing with two separate companies. WG and National Auto Warranty or whatever they call themselves..
  • redline65redline65 Member Posts: 693
    So are you going to keep your Mitsu after the warranty runs out?

    I had a '90 Galant that went to 135K miles with very minor problems before I got rid of it. Great car.
  • SPYDER98SPYDER98 Member Posts: 239
    I dont think so. Car repairs are just outrageous IMO these days, even for economy vehicle manufacturers like mitsubishi. I really like having the peace of mind of not having to worry about getting stuck with a $2500 transmission repair or $3000 for an engine.

    My spyder has high mileage, but I'm going to try to use the service records and many new parts as a key selling point. Hopefully it'll get me some decent cash for a downpayment on my next car.
  • SPYDER98SPYDER98 Member Posts: 239
    My rental car bill was about $700 for close to 5 weeks. I did get to drive around in a brand new 03 ford f-150 pickup truck which was nice. I got alot of hauling done in the mean time.
    I only had to dish out about $150 for repairs to my car for basically a few coolant and transmission fluid lines. Not bad considering WG paid $5000 in repairs.

    My car feels brand new again and I'm happy! :)

    Thanks WG!!
  • rks100rks100 Member Posts: 6
    I am happy to hear that so many folks out there have positive experience with WG. Here is one dissenting voice. WG smoothly processed the claims as long as the amount was a couple of hundred dollars. However, dealing with them was a nightmarish experience for a repair costing more than a few thousand dollars. They tried to create obstacles at every step -- e.g., many non-dealer repair shops put only license plate but no VIN number on the repair record ... the WG rep threatened not to accept these records. They made the dealer perform an extra ~$300 inspection to check why the car broke down. That is fair enough but at the end of the inspection the dealer concluded that it was a mechanical failure but the WG claimed that it was because of misuse. We got a definite sense that they had made up their mind to not pay such large claims. I am sure that they have team of lawyers on their payroll and do not mind going to courts for large repair bills. As a customer it is a difficult choice. I am stuck with this extra $300 bill. The dealer has been suggesting that I should sue WG but I do not have any lawyers on my payroll so it is another $500-1000 gamble.

    In retospect, I should have taken a warranty from my credit union even though it costs an extra $50-100. At least you have some leeway in dealing with your credit union.
  • rayt2rayt2 Member Posts: 1,208
    Well for the second time in 5 months I put the "used diamond plan" I bought for 2000 Windstar to good use. Both outer tie rod ends were found bad and replaced under my plan with only cost to me being the $50 deductible.

    The dealer did state it took a good hour on and off to get thru to them this time compared to last use.

    Plan has almost payed for itself it just 5 months and two service visits.

    Thank You, Warranty Gold !

    Ray T.
  • bigfurbigfur Member Posts: 649
    Just wondering if WG went thru dealers and independants like a tires plus or how it works in that regaurd. looking for a warrenty to 100K on a 01 Silverado LT ZX3
  • bigfurbigfur Member Posts: 649
  • rayt2rayt2 Member Posts: 1,208
    to see what I purchased for my 2000 Silverado.
    I don't know what you mean by......
    "Just wondering if WG went thru dealers and independants like a tires plus or how it works in that regaurd"

    WG is sold thru the internet, not thru dealerships.

    Ray T.
  • bigfurbigfur Member Posts: 649
    i realize that, what im wondering is do i go back to the dealership to get it fixed or do i go to some place that they tell me to go to?
  • SPYDER98SPYDER98 Member Posts: 239
    you should be able to take your vehicle to any authorized reputable repair facility.
    This is one of the advantages of owning a WG contract.
    If you know a shop which you feel does better work than a dealer, then by all means take it to them. Just let them know first you have a WG contract and to contact them before any repairs are started for approval.
  • rayt2rayt2 Member Posts: 1,208
    BigFur, EXACTLY as Spyder says !

    Spyder..... I picked up a new toy....Mini Cooper !

    What a blast this car is!

    Ray T.
  • SPYDER98SPYDER98 Member Posts: 239
    Congrats...on picking up a Mini!
    I hear those things corner on rails :)
  • mheerenmheeren Member Posts: 2
    I am very irritated. My '99 Mazda 626 started overheating, so I had it towed into my regular (non-dealer) garage. Gave them the phone # and contract #. They say they called and the claim was denied. This was last Monday. The bill was only $165, so I paid it and picked up the car. I don't have easy access to a phone during business hours (I'm a teacher) but it was bugging me so I called on Saturday to see why the claim had been denied. WG said it should have been covered, but the service station didn't call it in. They say that it's now too late and they won't pay. Like I said, it's only $165, but I paid good money for the diamond contract. Someone isn't telling the truth.

    Any suggestions for getting WG to pay for a covered item after the fact this way?
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