2009 Hyundai Genesis Initial Quality and Issues
Please tell us of any issues you've had with initial quality after taking delivery of your Hyundai Genesis. Any dealership issues when rectifying the problem?
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highways not just back rough roads.
I advised both service and GM, 3 weeks no response from dealer.
contacted Hyundai customer relations,We'll get back to you in Korean means "you will never hear from us again"
I am curious why the major model discussed is Azera not Genesis don't they have their own blog group ?
I will start mine own Genesis Owners Club to get response and help for unhappy owners.
Write to the CEO in California and call the customer service number in the owner's manual.
Genesis has major suspension issues. Bottomline Hyundai has no intention of satisfying either one of us, without litigation. FYI I have gotten to worthless "customer service" and written to CEO, He too may be indited and be on house arrest as is his boss and bosses boss.
what a shame, I can afford to dump this car, but not before I hurt Hyundai for my loss, times a thousand fold !!
Here is the DIS tsb which applies to tech package. If you are having problems with the DIS then go to the dealer and get this done. Thats if you're vin falls in to that range.
1. Rough ride over tar strips and rough roads (suspension/standard tire issues?)
2. Car pulls to one side while driving on the highway (alignment issues?) Hyundai issued a TSB to correct the alignment specs for the Genesis
3. The heating/cooling vents for the rear passengers does not blow cold air. Only hot air.
4. Trouble opening the fuel door. Takes several pushes of the button to open the fuel door. Some owners have said they had to go in the trunk and open the fuel door manually, but someone posted that Hyundai has a fix for this. Contact your dealer for more info.
5. Water leaking into the trunk. This apparently is a design issue and cannot be fixed without redesigning the trunk. If your car has been sitting out in the rain and you open the trunk all the water sitting on top of your trunk will drip down to the inside of your trunk. I recall having this same problem in my 97 Geo Metro. The easiest fix is to buy a rubber cargo tray for the trunk so the carpeting does not get wet.
6. Slight buzzing sound briefly coming from behind the dash after pushing the Start/Stop button. (This might be normal operation)
7. Other random software updates to fix software glitches with XM, Nav, etc.
Recently had rear sensor remain on, dealer said clean the sensors [did many times].
He solved it by shutting switch and telling me OK
I switched dealers due to incompetent service,but forced to return as they will not reimburse new dealer for warranty work.
By the way, if you have early tech 6 without finished trunk speaker cover complain
repeatedly and with luck it will be put in n/c.
In closing I find Hyundai service untrained,unskilled, with a broad lack of knowledge
with the Genesis in all respects !
PS. tell me why every time you put in gas MPG restarts ?? told normal??
My Azera doesn't have alignment issue, the first time this ever happen to me. I always had alignment issue but with Azera, none!
My Azera drives like the first day I bought this car. This has been remarkable Hyundai experience. Exceeds my previous car ownership experiences.
Other may argue that Hyundai needs new dealerships but I think that's assuming that the consumer will not know the "Genesis" isn't Hyundai and they will some how value Genesis better than Hyundai because the "brand" switch.
People need to remember that the "Sonata", "Azera", and "Santa Fe" are brands themselves. As such, Hyundai "Genesis" is its own brand. I think... as such... there are Genesis and Genesis Coupe.
So, going back to my original point, I would recommend people to shop different Hyundai dealerships as it seems that their service quality isn't uniformed. Even for the mechanical service, I would shop different dealerships.
Regardless, the dealership situation is of great concern. There are four within 50 miles of me in northwest SC, which is good. My local dealer is good for regular service, but come in with a problem and it is deny it, refer it to district guy and agree when he denies it.
Do you own a Genesis now? If not, how do you know this?
If referred to district parts and service manager (DPSM), call customer service call center and open a case number.
After DPSM renders his/her opinion, get a work order and review carefully. Then, call the customer service call center a few days later and have them read exactly what DPSM entered into the computer regarding the situation.
BTW, customer service cannot do anything once DPSM makes his ruling.
BTW, I had a 71 Dodge Challenger with a whistle from the AC unit because the door wouldn't close all the way. Chrysler kept sending wrong part and finally dealer had me bring it in when Rep there and they measured the rod to close the door. He went back to Atlanta warehouse and found the part. The part NUMBER was for the rod to a Coronet is the reason they kept sending the wrong one. Don't get me started on Chrysler's inability to fix the carburerator-a real POS.
The Genesis was recalled in Korea for exactly this problem. The ECM is faulty.
There were hundreds of reports in Korea of Genesi dying at full speed on highways and secondary roads.
If anyone here doubts what I'm saying, Google it.
Also, that is really unbelievable that an axle on a new car, in this era, has to be replaced. I've not heard of axle failures on new cars in a long, long time.
Then call Hyundai Customer Service call center and open a case. Record the case number, date of call and person to whom you spoke.
Then take it to another dealer if you want while waiting on the DPSM to show up.
If DPSM denies a problem, look in your owner's manuals for one titled Owner's Handbook Supplement with State Disclosure Notices, Consumer Assistance Process and Alternative Dispute Resolutions Program. Look for your state and do what it says.
BTW, the DPSM may not tell you, but one of the first things he may do after saying no problem is go into the computer system and close your case. If he does, start a new one.
If you go through the BBB Auto Line process, your case can be closed as "settled" if Hyundai agrees to inspect the car again, but then again says no problems. If that happens, call BBB immediately and they will re-open the case and continue on in the process.
Good luck - you'll need it.
Man, it's not a toaster you bought at KMart; you just can't exchange it for another one!
I'm sure it's fixed by now, but I bet it was a loose battery feed wire at the alternator.
Also, the hood lines up terribly with the right front fender, With an uneven gap, and differentiation in height.
You know, I am always afraid of being a pain, but it seems to me that that alignment issue is not one I expected in the Genesis, and the paint issue one that I know did not occur because of me.
But is it reasonable to complain? I will, just to document, but there is really nothing perfect in this world. (Oh, except my 1998 Lexus GS400 that always exceeded my expectations.)
I'll report the response, but I am not optimistic.
Don't even second guess yourself!
I'll show it to them tomorrow, I have appt. I'll report response.
But I have had a 2010 Genesis V6 now for 3750 miles, and I truly believe the suspension has improved with time, suggesting some break in. Compliance is better. I have 18 inch wheels, and regretted that wheel decision for the first 1500 miles, but I am getting used to the ride, as well. On bad roads, the jitter is still unacceptable, and I really hope Hyundai gets around to matching the suspension of the mid range Passat. However, the Passat suspension/cornering compromises blows that of the Honda Accord away. That level of sophistication may be hard to match. Still, the Genesis grows on me with time. Have to remember that every vehicle has it's compromises. The Passat has unacceptable wind noise. Long rides become exhausting because of the drone. The 2T engine is really loud under aggressive acceleration. The tiring part of the Hyundai is the jitter on less than perfect roads.
I couldn't stand the small back seat in a 5 series BMW. This weekend I carried 5 adults in my Genesis around, and everyone was very comfortable with back seat space. The BMW 5 series back seat is MUCH smaller than that of the Passat's, and doesn't corner better. Go ahead, I'm ready for the ridicule regarding that last comment, but I will stand by it.
The engine smoothness of the Hyundai is fantastic. The silence of ride serene.
I have another post written on Real World Gas mileage, too. The Hyundai has really improved its mileage with time.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve