2010 Lexus RX 350 USB iPod Aux Problems
I wanted to know if anyone has had a similiar experience with listening to an audio book with their iPod. The manual states that when you stop listening to your iPod and then start listening again you will pick up from where your stopped listening. Everytime that I listen to an audio book and then stop (either turning off the car or switching to radio) when I go back to the audio book it restarts from the beginning instead of picking up where I left off. I don't know if this is a design flaw or something wrong with my unit. Please let me know if anyone has experienced the same thing and if there is something that can be done.
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I can connect the same iPod to the iPod interface that is built in to my wife's Mercedes, and the iPod works (plays) as expected.
So I suspect something with the iPod interface in the RX350. But I am not sure.
Thanks in advance for any suggestions.
Bob in the Mile High City
We apologize for the concerns you are having with the iPod® interface in the 2010 RX 350. I understand that you are dissatisfied that your iPod® will not start at the same place in your audio book when you restart the vehicle. Depending on the iPod® player that is connected to the system, certain functions may not be available. We truly apologize if this functionality is not compatible with the iPod® you are using. We appreciate that you have taken the time to bring this issue to our attention. We design our vehicles with our customer ownership experience in mind and it is through correspondence such as yours that we are able to continually improve our products. Please be assured that your disappointment and feedback have been documented here at national headquarters for product improvement considerations.
Well, I tried a new ipod touch, a year old ipod touch and a 2 year old ipod nano. None have the pause function working, so you are always brough back to the beginning of your book. Ugh!! Wish I had my 2007 back with a cassette player so I could connect that way.
The IPOD TOUCH is 2 months old. I don't know if the problem is coming from the USB INTERFACE of the car or from the IPOD TOUCH itself.
Is someone out there having the same problem? I need some solution.....
the auxillary jack(headphone-type) rather than a USB.
It would be less complicated. I rented a Nissan Altima to drive from Tampa to Miami a couple of months ago, and the Altima just
has the auxillary jack. It was so simple and worked fine. Of course, I guess you wouldn't be getting the interface on the nav
screen, but I think I would prefer the aux. jack.
I went to the auto show today in Tampa. They had two RX450h
hybrids on display. Don't know why they needed two hybrids, instead of one hybrid and one RX350, but the seats are so nice in
the 2010's compared to my '07 RX. They were so soft, like butter!
Would you believe that Mercedes-Benz and Nissan/Infiniti didn't even show up with their vehicles this year at the auto show?
Weird, weird! I guess it's all part of the downturn in the economy.
The dealer is telling me we need to update the firmware in the iPods. There is no tech bulletin, and his tech support was no help officially. He got the story from his tech rep who supposedly had the same problem. Our service rep could not tell me if he meant "firmware" or "software". He also did not know that iTunes will always keep the software on an iPod up to date.
I feel like I'm getting blown off, but I'll investigate updating the iPods. :confuse:">
"Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
At this time we do not have an update for the software to accomplish the action you described in your previous email. However, we will document your request for this function for future product enhancement consideration. We apologize that this feature has not met your expectations.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time. "
Oh, well -- I'm going to try an FM transmitter...
Page 319 in the main manual shows the location of the Aux jack.
I encourage you all to email Lexus to complain about this function on the USB port. A very nice service rep I spoke with said the volume of complaints will help prioritize a software upgrade.
Use this web site to complain. Please complain ! As this defect impairs all i Pods and software versions on all 2010 RX s . Remember that this is an option you paid for . Also take it into the dealer and make them burn service hours looking at it. Bring mutiple I Pods and really get their attention.
Does it effect other 2010s
I know that my iPod is ok because as you said, iTunes keeps the iPod up-to-date automatically. (Not to mention that the iPod works fine in a different vehicle.)
The initial six month service is next month, and I will have them check out this issue at that time. I will post any results (good or bad) after that service is completed.
Bob in the Mile High City
Just got a 2010 RX 350. It has a USB and a AUX output, but I am not sure what to do with that.
#1 - can I use my iPod to connect to this? I know I can via the AUX audio out, but that won't allow me to control the iPod menu.
#2 - Whats the USB connection for? Do I use that for my iPod? If so, can I control that? What about USB thumbdrives with MP3s?
THanks!
1. It happens with both my iPod Touch and IPhone 3GS.
2. I was able to reproduce the issue when I searched by Artist.
3. It reproduced by itself when just playing music.
It appears to be a Lexus software issue from my troubleshooting. That is just my opinion, I could be wrong.
Got the car, put my iPod iTouch on usb and all it will do is start at the beginning of the book. Every time I turn it off and back on, it goes back to the beginning of the book. Every button/control knob on the dash or steering wheel moves to the next or previous book in the list.!!!! ARGH! I wish I'd read here before I bought because I simply would not have bought the car until this was fixed!
I bought an aux cable and a cigarette lighter charger with a usb port and am using it though aux but I'm going to have the same problem as before, trying to control the iPod through the iPod while driving! That's as dangerous as texting! The only thing I gained is a dedicated channel to play it on.
Glynda
They tried to act as if this was something they've never heard of so I'll make sure they know it's not a fluke so we can talk about getting her in a different lease because I smell lemons...
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#22 of 24 RX350 2010 IPod Issues by bl8ant1 Jan 28, 2010 (12:26 pm)
I have the same issue where the USB screen either goes gray and you cannot hear the doinging sound or it altogether doesn't recognize the device. You have to disconnect and reconnect to fix.
1. It happens with both my iPod Touch and IPhone 3GS.
2. I was able to reproduce the issue when I searched by Artist.
3. It reproduced by itself when just playing music.
It appears to be a Lexus software issue from my troubleshooting. That is just my opinion, I could be wrong.
1) intermittent connection failures or
2) uncontrolled "play" of songs/artists/albums displayed on the screen since the last user's post on April 7?
I haven't diagnosed further trying the older iPod again (which always worked fine).
The dealers seems totally clueless about the problem. I think the car is very complicated and the average salesperson just doesn't know enough to identify problems.
We get bum advice such as update your ipod (of course it updates automatically!).
Really infuriating.....does anyone have any idea what the problem actually is?
It is in the shop this week, allegedly getting a new circuit board/firmware that allegedly fixes the problem. Was told it's been available since Fall, 2010. If I knew of a service bulletin, it's pass it on, but I don't, yet.
Can you report if the new circuit board firmware fix the problem?
I'm frustrated that I can't listen to audiobooks. Every time I restart it goes back to the beginning of the book...
Regards,
--
Bob in the Mile Hi City
It's April 24, 2011. Had new firmware installed Friday...service didn't know anything about the problem.
New firmware DID NOT help...audio books still return to the beginning after turning off engine.
this is ridiculous...How much did we spend for this car that a car half the price (Suburu Outback) can do so easily...
KSC
After reading all the posts, I took my car in and got the firmware updated but that didn't solve the problem. Perhaps the firmware helped but after the upgrade my first generation iPhone and old iPod touch still didn't read audiobooks or music properly. It still started at the beginning everytime I turned it on. The fix was I purchased a brand new iPod nano 6th generation and it works perfectly. So, my guess is that it was partly the firmware and partly older software in the "i" products that didn't play well together.
I'm finally able to listen to audiobooks without frustration.
KSC
If you are scrolling through a list, it doesn't automatically start playing the first choice on that next screen. It waits for you to make a choice. I am not experiencing the disconnects anymore.
I have called my rep so I can post the ticket # for that change. Stay tuned...
Contacted Lexus Customer service and they are unable to resolve the issue since a few months now.
Does anyone else have this same problem?
i have a 2010 awd rx350 with nav. I have synced 4 iphones two of which were the 3g phones and now have synced 2 newer 4g models. I could only speak of how to sync with bt on the iphone. I did this by first by turning on car then click on phone icon and selecting one of the 4 slots. Make sure your bt is on on you phone. on the iphone select general then bluetooth then on. The screen should ask to connect phone and also gives you a code to enter on you iphone. You should see on your iphone "multicar" or something like that click on that and it should ask for the code that your car screen shows. after they connect it will ask if you want to transfer all your contacts. hopes that help