Dodge Journey Transmission "Clunking"

I have a 2009 Dodge Journey with 3,400 miles and it has started "clunking" when putting the car into reverse and then into drive. It doesn't do it all the time. However - when it does do it - it sounds like the whole car is going to fall apart. I took it to the dealer and they told me it was normal. I told them I didn't agree. This is my first Dodge product and if that's normal - then Dodge has a problem. My two sons have Dodge products and theirs do not make this loud clunk. When I pressed the service tech more - he said they also tightened the axel bolts. Does this sound right? I have not picked up the car yet - I told the service tech I would drive it for a while and see if tightening the axel bolts solves the problem. Any feedback would be appreciated. My Journed is a FWD vehicle.
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