Just wanted to update you all on the interferance problem that I've had with my 2001 Avalon XLS. To summarize, for those who may not have seen my previous posts, whenever I plug my cell phone into the charger with the car off, the airbag light comes on and the remote lock funtion will not work. This happens regardless of whether the phone is on or off. The light goes off once the car is started.
After nearly a month of getting no response from the dealer, I decided to take matters into my own hands and opened a case with Toyota customer service. They forwarded my case to the dealer. After 4 days, I received a call from the dealer.
Their response? Yes we've seen it before. You need to get a different phone! I give up...luckily it is a company car, so I'll only have it another 9 months or so, so I guess I'll just have to live with it.
I recently saw a three star driver-side frontal collision crash test rating for 2001 Toyota Avalon, issued by NHTSA. It was one of the lowest ratings of any car tested, most other cars received four or five stars.
I like Avalon and just wanted to buy it, but this low rating is a strong enough reason to reconsider buying this car. I wanted to know what happened, hoping that it was just some kind of a coincidence, because other crash tests of this car were OK, so I tried to contact Toyota for an explanation.
I posted a question on Toyota web page asking to explain what happened during this particular crash test so that it turned out so poorly. I also asked whether Toyota is planning to let this car to be retested.
After waiting a week for a response, I called Toyota. I was promised a response but didn't get any. Only after a second call, two weeks after posting the original question, Toyota responded.
The response avoided answering my question about what happened during this crash test and why, it just described what the tests are about and said that Toyota meets applicable federal motor vehicle safety standards.
Then I contacted NHTSA and got the following answer:
"According to the data in the NCAP office, the 2001 Toyota Avalon scored 3 stars in the front driver because the Head Injury Criteria (HIC) and the Chest Deceleration(Chest G) were high resulting from the seatbelt and airbag not working in union during the crash test. This car scored well thoughout the test scored average to above average in all tests offered by NCAP."
This means, there was a problem with this car in this particular test, but Toyota does not want to talk about it.
Then I posted one more question to Toyota web page, requesting to explain what happened to Avalon during this crash test and asked when Toyota is going to fix this flaw. In a week I have not received any response, and when I called, the customer support representative refused to explain anything, she even didn't confirm that my question posted to Toyota web page will be responded to.
Flaws in car safety is a serious issue. Toyota's attitude refusing to respond to questions about Avalon's crash test results is worrisome. Maybe if more people start asking this kind of questions, Toyota will be compelled to respond.
Cliffy, I got a good deal from the gal at Carson you suggested last month, but your comments about dealer sales tactics and pricing expections are quite puzzling to me.
If I understood you, you believe that a customer who doesn't have to endure the hard-sell tag-team weardown sessions with four dealer managers is willing to pay a little more for a vehicle.
In my electronics manufacturing business, the lowest price goes to the customer who can take delivery of my product with the fewest gripes and the least hand-holding from my staff. I can move my circuit boards at a lower price to a "clean" customer because he frees me to focus on other (higher margin) customers who require hand-holding.
If your story is accurate, it seems to me that the retailing side of the auto industry has it backwards. The cash 'n' carry internet customer deserves your best price, not your highest one.
Thanks as always for your comments. They account for my on-going interest in this bulletin board.
Hmmm... Maybe I didn't state things properly. I did not mean to imply that Internet customers always pay more. I meant to indicate that they are often willing to pay more to avoid hassles.
As to the cash and carry threoy, that does not fly in this business. This probably does work in electronics sales but that is because you have only one profit center.
Cash customers with no trade-in give us only one opportunity to make money. We must make all the profit on the sale of the vehicle. Those who finance give us a chance to make a couple of bucks in the finance office on the loan. It is also easier to sell extended warranties to those who do the loan through the dealers. We can often "under allow" on trades and then there is the famous "rust and dust" that most Internet savvy customers don't buy. Regular walk-in customers are more likely to buy products beyond the actual car and often, a manager will take a chance on a short deal if he knows he has another chance to make it up elsewhere in the deal.
Oops. Did I just give away all the retail secrets? I guess I did. When I was a manager and was made an offer, I had to look at the whole deal. If I didn't like the price but it was border line with what was considered a reasonable deal, I would often take it if I thought we could sell them something else. Cash customers fool themselves into thinking we want simple deals.
Please don't take any of this as absolutes. We view every deal as an individual event. There are often reasons to take quick and short deals. If a customer happens to land on an aging unit (in stock for 90+ days), or one that we have many duplicate units, we'll usually be quicker. to the short deal.
The benefit to buying over the Internet is fair pricing and honest treatment. Fair and best pricing are not always the same thing. Remember what I have always said though, "the best price is not always the best deal."
Since I bought this car, it continues to lock all the doors after I exit the car. Dealer said the remote in my pocket was doing it. I quit carrying the remote-still locks all the doors. I did have dealer reprogram the locks so they don't automatically lock when car moves forward because, unlike my Previa, it doesn't unlock the doors when I take it out of drive. It was very simple to reprogram the doors so they don't lock when car moves forward. Maybe thats my problem with the car locking itself while in basement garage. Any suggestions?
Am considering 2000/2001 Avalon XLS. but, am concerned about gas mileage. Assume you need to buy premium fuel? Has anyone got a good handle on gas mileage compared to the 21/29 that is advertised. Also, what are the annual maintenance costs for Avalon. Does it have a 100,000 mile tune-up interval?
I have a 2001 Avalon XL, and have been tracking gas mileage now since December 2000. My copy (car) has 5500 miles on it, and the mileage has steadily increased due to warmer weather and engine breakin. I am getting 23 mpg mixed drive around town, and 29 on long distance (at speeds 65-75mph). I expect the long distance mileage would improve if I had a straight line run with the cruise control on, and an absence of nutbags on the highways that keep intefering with keeping a constant speed. I use premium fuel, but it is not required for the Avalon... I wouldn't use any go go juice less than 89 octane though. I had trouble getting used to this car in the beginning, and though I still think it has flaws (especially at the sticker price), it has slowly won me over. I am considering trading the XL in the fall for an XLS. Interest rates and a slow economy make it the right place/right time.
Thank you for bringing to our attention the poor crash test rating of the 2001 Toyota Avalon.
I forwarded your letter (msg #854) to Steve T., my salesman and friend, at Team Toyota in Langhorne, PA. Recently, I ordered the 2001 Avalon XLS and it is to be delivered this month. Lets see how Toyota responds to the dealer's inquiry about the test. It makes sense to put on hold any 2001 Avalon purchase until a satisfactory solution to this very important issue is found by the manufacturer.
I have the factory sheet that documents how to disable the automatic locking of the doors when you move forward. If you need it, send me a message at glscheil@planetkc.com
Conversely, the Insurance Institute for Highway Safety gave the Avalon a best pick rating. I have yet to drive this car, but every review I've read has been outstanding. Don't obsess a great deal over crash tests. Enjoy!
Yes, most crash test of Avalon, in particular the one done by IIHS, were good. But, if there was no real problem, why would Toyota refuse to answer questions about the result of the driver-side frontal collision crash test that turned out so poorly?
The NHTSA responded "... seat belt and air bag not working in union ...", so there may be something wrong Toyota does not want to talk about.
If an offset crash test produces a "best pick", one would assume that the air bags and seat belt are working in union. The Chrysler 300m gets good crash results from NHTSI but horrible from IIHS. My money would go with the offset test. Have you considered the Impala? Both agencies report good crash ratings.
I spoke to Toyota with my salesman help. The number is 800-331-4331. Following my inquiry they opened a new case number (#200105031041) to register my concern related to this NHTSI test and informed me that all Toyota managers are well aware of the results. However since the 2001 Avalon performed very well in the offset test as well as in their own tests they decided to do nothing. I asked to address the NHTSI test as a valid case that could be caused by some inconsistent performance of sensors that control the air bag and seat belt. The response: we do not plan to make any changes in reference to the results of the NHTSI test.
Joe, thanks a lot for the info. Toyota's response is staggering. Instead of trying to figure out what went wrong during this particular crash test, they decided to simply ignore it.
Would there be any way how to inform a broader car-loving community about Toyota's attitude?
No offense, guys, but I can't believe that you expect a huge company like Toyota to respond to a customer's inquiry about a crash test! The IIHS tests are obviously sufficient for them. Look at Taurus or Impala if you want great scores from both agencies.
Haven't you figured out that Toyota can't respond to you? I'm not going to say the Avalon is good, bad or indifferent, but lets just pretend that it was found to be as unsafe as a 1970 Pinto. Do you really think that they would admit a problem to you in writing? Talk about shooting yourself in the foot! Anything they say in writing could end up in front of a jury as evidence that they knew about a safety issue and some jury is going to see nothing but deep pockets.
Get over it guys. If safety is the ONLY criteria you have, buy a Volvo. If safety is high on the list, but not the only thing on it, the Avalon is a worthy contender for your money.
I will be making a decision on a new lease within the next 3-4 weeks and could use some advice. I have looked at the specs on 3 cars, trying to choose cars that will offer a little more interior room along with a great look. I love all the gadgets and extra touches. I'm looking at the Bonneville, Regal and Avalon.
My problem is that after reading the messages on this site, I am worried that the Avalon will bring me problems. There doesn't seem to be many happy Avalon owners vs. the happy people at the Bonneville and Regal sites. I'm coming off of a lease on a BMW, and have had 0 problems with it, so I am a liitle spoiled. Although the BMW has been a great car, I just don't think I can go through another Chicago winter without FWD, and I also miss a car that is a little roomier. In addition, I just can't afford another BMW right now!
So what I am looking for is some honest advice and thoughts regarding the Avalon. If you had to do it all over again, would you still choose the Avalon? Should I keep looking? I'm very particular and although I know there are never any guarantees, I'm going to have to live with this car for 3 years and I want to be happy. I love new cars, and I'm hoping my next decision will be a good one. Thanks in advance for your help!!
I have test driven the Pontiac Bonneville and the Buick LeSabre and have owned a 2000 Avalon XLS since May, 2000. In my opinion, the Avalon is by far the superior car if your criteria are comfort, room, quietness, quick and smooth acceleration, reliability, a smooth ride in which there is still stability, and an overall feeling of quality. The Avalon is closer to the "luxury" category than the Bonneville or the Regal.
I have owned my 2000 XLS since July 2000. I have 15,000 miles on it without a single problem. I have rotated the tires once, changed the air conditioning filter once, and one oil change ( I am due for another next week)
The Avalon XLS is priced as a "near luxury" sedan, but don't let the price fool you. This is a genuine luxury car.
If you want a spacious interior, premium sound system, wiper quiet engine , a superior ride, and "trouble-free" driving, then the XLS is the car for you.
On the down side, the exterior styling is a bit staid compared to the 300M or Aura 3.2TL.
Every one who has ever sat in my Avalon XLS has nothing but positive and glowing comments.
And no, I am not a Toyota salesman, and this the first Toyota I have ever owned.
Well, we just got rid of our '97 loaded XL model as we wanted to give the new Highlander SUV a try. I have to say that with the exception of a $700 repair (steering box replacement, original cracked), we were extremely happy with the Avalon. City driving yielded a consistent 20 mpg (with a/c running) throughout the nearly 60K miles we had it. Highway mileage was in the area of 25-27mpg. Changed oil regularly, kept it clean, changed tires once. Never even needed a tuneup. Hope this helps.....
I have a 2000 Avalon ready to go into shop for state inspection. service, etc I notice in manuel about ac filter change. How can owner do this service? I checked under glove box and can't figure out how box is removed or how to get to filter. Any help is appreciated. 15,000 miles on car and no problems yet. First foriegn car. Got tired of Chrysler LHS 1996 road noise,Avalon is really quiet.
I have a 2000 XLE, sand I/ ivory leather,sunroof,etc
I'm 6 foot 4, 230 lbs and drive in total comfort. Great headroom and seats are supportive. Gas mileage is very good for car this size(28 mpg highway. Extremely quiet on inside also.
I was at gas station on Saturday (5/5/01) and a guy stops me and asks if my car is one if those new Infinitis (hope he meant a Q45!). I said - No - It's a Toyota Avalon. He was surprised and gave the vehicle the once over and couldn't believe all the amenities. He raved about the 'look' of the vehicle and said it appears even more expensive than the price paid. (The guy drove a 99 Maxima).
Seems the Avalon gets a lot of flack on the town hall at Edmunds. It also seems to get compared to cars costing as much or more, which is a good situation to be in.
I'd recommend the car , especially over a Bonneville/Regal (post #869) I drove the Bonne and it was plastic city, dash controls seemed flimsy and cheesy, not worth the cost(especially sunroof switch). Check put how lousy the headliner is attached around the sunroof in the Bonne. No real finish around it, you can basically pull it down quite easily.
Choose the vehicle you like, but consider spending time in the Avalon, you may be end up liking it the best.
Help. I have talked to three different salesman and gotten three different opinions (87, 89 and 91) as to the gas octane to be used in a 2001 Avalon. What's the real answer?
I have had a 95 since 19000 miles on the odometer and am mostly satisfied with the reliability. It now has 89000 on it. The biggest problem I have had was the loss of the airconditioner clutch at 75000 at a cost of $1400. There has also been some irritating "come and go" electrical problems (electronic lock on passenger side did not work for 8 months - fixed itself, warning light telling me that a rear bulb was out keeps re occurring though bulbs work perfectly, banging sound from rear end comes and goes - my mechanic finds nothing. Love the size of the interior - great for long trips hauling golf clubs and clothes for a week. Just started shopping around for a replacement and was surprised by the low trade in value - $6800 for a well maintained 6 cyl Toyota seems on the low side. Hope this all helps in your decision.
I have the factory sheet that tells you how to disable the automatic locking of doors when car moves forward. I had this disables because it won't unlock doors when key is removed. Send message to glscheil@planetkc.com and I'll send you the sheet.
I own a 2000 Avalon XLS which I bought in Nov. 99. This is my first Toyota. I have owned 6 Cadillacs and 2 Lincolns. My daughter has had a Toyota pickup for several years and she told me I should test drive a Toyota before buying another car. I thought I would "one up" her and go for a Lexus. I tried the 300 and the ride was so bumpy I tried the Avalon XLS. The ride was far superior. I liked every other thing about it, too. So I bought it.
It is far superior to any Cad or Lincoln I have owned. In fact, I have never "loved" a car before but I have fallen in love with this car. I can drive it 70 mph all day (500 miles) and never have to stop for gas!
To the present time, 15,000 miles later, I only went to a dealer once. I had a vibration. The dealer found a weight had fallen off of a wheel.
I am sure a large Lexus is just as great--maybe even greater--but I can't own a rear wheel drive car. My drive way is too steep. That is why I owned Cad Sevilles and Lincoln Continentals.
I've always used 91 octane gas in my XLS because I thought that my 2000 owner's manual said to. Am I wrong?
I have a 2001 Avalon XL. This model doesn't have a pollen filter, although Toyota Service tells me they can install one. The price is right. Here's the problem (1) service manager tells me they need to disassemble part of the dash to get this in and (2) this would be the first time they perform this operation. My Avalon is tight, squeak free, no shakes rattles or rolls. I have a bad feeling that if I let them "disassemble", the noises will start. The question is do you know, or can you find out, just what is required to do the pollen filter install? and should I be worried about new noises as a result? Thanks for your help with this.
I have a 2000 Avalon XLS with 6600 miles. When I turn on A/C upper and lower vents and turn temp. anywhere from 79-84 degrees, I have cold air above and HOT air below on floor. So hot that the plastic vent is heated. Does anyone have any comments?
Otherwise, have had my car for over one month and love it. Beware of hidden dealer costs - Perma Coat at mandatory $279. Would NOT recommend the central Phoenix dealer I went to.
Tough call. Dash boards are pretty easy to take apart and put back. It is done all the time. If you added the security system to your XL, it has already been done once. Even if the car already came with this, the dash was taken apart at the port facility and reassembled. It should not be a problem to install the pollen filter with no ill effects, but I'd hate to be wrong here.
I purchased this car new and in past I have owned the last Cressida produced. Both of them are excellent cars. The Avalon is the best car I have ever owned and is absolutely trouble free. I use unleaded gas and occasionally use premium. I notice I get a few more MPG with premium but thats all. Car performs perfectly on unleaded. Only complaint is the premium radio. I do not understand how to use the msg. and other buttons. Guess I have never driven the car in an area where alerts are issued. The JBL system is perfect and we love the 6 disc CD changer. I did have the dealer disconnect the automatic locking of doors when you move forward because it does not unlock when you take car out of gear, like my Previa did. It was easy to program and I have sent the instruction sheet to many owners so they can also reprogram the automatic locking with forward motion. I would like to have the avg. mpg continue its reading when you shut the cars ignition off. Now, it starts over each time you start the car.
The A/C may be putting out both hot and cold due to your setting it at 79-84. I have a Y2K XLS and I don't believe I have ever set the thermostat above 75 with the A/C on. I would think at 79-84 your asking the system to definitely supply both hot and cold air--which it is doing.
I have a 2001 Avalon XLS it came with the optional Glass Breakage Sensor system. I tried to check it out using the instructions that was included but the alarm did not sound. I tapped on the window using the key, but nothing happened. Could it be that it has a bad sensor installed. Cliffy1 do you have any suggestions Thanks
You want to be careful with those things. You can end up breaking the glass while testing it. First, make sure the alarm is active. By this, I mean lock and close the door and wait 30 seconds. Then, tap on the glass with a key. It takes a pretty hard rap. If it will not go off, take it to the dealership.
I just purchased a new 2001 Avalon XL. I paid $26,405 with leather, power seats and the JBL stereo upgrade. I did a lot of research prior to my purchase and determined that the Avalon was the best car for the money in its class. It has a very powerful engine, tons of room, competent handling and quality workmanship throughout. I'm only 35 and chose this car as my family hauler. Mini vans don't even come close. I do have one complaint. I hate seeing this car being compared to Buicks. Their is no comparison. I rented a Buick Park Avenue Ultra for a week and can now say that the Avalon is a far superior product in every way. The Avalon is basically a cross between the Lexus ES 300(same engine) and Lexus 400 series(similar size and body). To compare it to a Buick is an insult!
Will someone who had replaced their own Air Filter please give me the details before I go out and buy one. I understand that when you purchase one from Toyotas parts department, they have instructions packaged inside. What exactly should I expect. I'm not completely inept, so is it rather straight forward with the usual tools? As for that ever present little jiggle behind the dash, we have it, any hints to try to work on that?
Have you made your decision yet? If not, I'd add 2 things to the comments you've already received:
- Have you considered resale value? Especially if you own the car only 3 years, the Avalon would probably save you considerable money compared with any GM car. An old Kelley Blue Book I have shows 3-year old Avalons ("retail good") bringing about 72% of new sticker, and it shows Bonnevilles bringing about 60%.
- Have you considered the LeSabre? It's basically the same car as the Bonneville (but with no supercharger option), and the Regal is quite a bit smaller inside.
I own a 1996 Avalon XLS with 15 inch tires. The tires are, relative other cars in same class, much more narrow. Has anyone put on a wider low profile tires or even larger wheels and wider tires on a avalon? If so, what size and how was the ride and handling affected?
I just purchased a 2001 Avalon XL w/sunroof. With or without the sunroof open, the stereo/CD player increases and decreases in volume (just a few notches, but noticeable) on a regular basis. Has anyone else had this problem? I've spoken to service about it but they want to take it and drive it around a lot because you cannot MAKE it happen (it's random). They thought it might have to do with the sunroof but it doesn't. They're not sure if it's the speakers or the stereo itself but I would be prone to believe it's the stereo since you can hear the increase/decrease from all six speakers. I would like to know if any other Avalon owners or, for that matter, any car experts might have any ideas???
I'm in the market for purchasing a 2001 Avalon, XLS. Does anyone have any advice on getting the best price? Marshal1, you got a great deal on your 2001 XL. Any tips? Thanks
Since you're on Edmunds you already have the invoice price. With that information in hand, I simply got some internet quotes from local dealers. Then, I went to visit two dealerships and started negotiations. Even though the internet prices are all supposedly "no haggle" prices. I found that most dealers will still bargain as long as you leave them room to make some money. I live in MD, and was fortunate to have a CARMAX dealer who sold Toyotas on the internet and also two other local dealers who had internet sites. Two of the three dealers, including CARMAX, were willing to negotiate down from their no haggle internet price. I would recommend that you go on the CARMAX.com site and print out their internet prices for the Avalons you're interested in. Then bring that to a local dealer and ask them to beat the CARMAX price. It worked for me. Good luck. Let us know how things turn out.
Bought a 2001 XLS in March. Picked out my color, options everything in advance and then called/e-mailed every dealer that was convenient to my location. Be sure to ask for the FLEET MANAGER. No sales people. Received about 5 bids in a day. Let everyone beat themselves up with the lowest deal. Walked in and closed the deal.
Does anyone have any suggestions for aftermarket or mnfr products to enhance the suspension of a 2000 XL w/o spending thousands of dollars? I am otherwise very pleased with the quality, quietness, and roominess of this car but find the suspension too soft. The effect is exacerbated with backseat passengers (e.g. two average size adults w/o anything heavy in the trunk) and is most noticeable at 40mph+ but I've also noticed the back end coming down too low when going over a speed bump at very low speed. I am not an expert, but it appears to be more of a spring or suspension issue than a shock absorber one.
I agree, the Avalon's do not have a sport suspension. I'm no mechanic, but the simplest solution to getting better handling is probably to buy some low profile tires (such as 55 series). Larger anti sway bars in front and back would also probably help. Actually, I don't even know if the Avalons come with anti sway bars. That might be something to look into.
Has anyone else noticed apparent suspension problem with the 2000 Avalon XL? With 2 average sized adults in back seat, our 2000 Avalon XL feels like there is absolutely no suspension! Even a small bump in the road feels like you have hit a mamoth pothole.
We are extremely pleased with everything else regarding this vehicle, but very, very, disappointed in the ride! Our concern is whether or not this is a problem commmon to 2000 Avalon XL's or if it is only our vehicle in particular.
Help!! We are ready to sell it and get an Infiniti or Mercedes Benz.
I have now had my 2001 Avalon XL for 7 weeks and 1700 miles. For those out there thinking of buying one, here is my 2 cents worth: -The engine is very smooth and very quiet, which I like. -What is not smooth is the exhaust. It is quiet enough, but there seems to be vibration when taking off on light throttle and when driving at a steady 30-35 in overdrive. On my old car (1998 Chevy Venture) the exhaust was completely silent and vibration-free. The Avalon is a very refined car, but this vibration is the fly in the ointment. -Compared to General Motors transmissions, I find Toyotas to be rather primitive. While both are smooth shifting, Toyotas is only 4 speed, while GMs is actually 5 speed. My Avalon will sometimes go into overdrive at just 30 mph and grunt after that. GMs would never go into overdrive until at least 45, so there was no grunting. The good thing is that the Avalon can go up the hills on the Interstates without downshifting. Also, the Avalon seems reluctant to downshift when some more power is needed at mid-speeds. GMs downshifted more readily. I think Toyota needs to study GMs transmissions more closely. -The engine idles fast in the morning. (1400 rpm. in Park) Not since my old cars without fuel injection have I had a car that idles this fast in the morning. I dont know if this is normal or not. -My biggest problem is excessive road noise on coarse roads. It seems quiet on smooth roads but not on coarse roads. The car tracks good on calm days, but not on windy days. It blows around the road some, but it doesnt require as much steering correction as other vehicles I have driven. This car has wimpy tires. (General XP400--P205/65R15) I do not know if a better set of tires would help the noise problem or not. I am looking into the possibility of getting new tires. I have experienced some truck tires that do not seem to emit more noise on coarse roads than smooth roads. -There is an occasional, slight kerplunk sound in the front left strut, but it is hardly bad enough to take it back to the dealer for strut replacement. Overall, the suspension is very tight and rattle-free. -There is a lot of debate about what kind of gas to burn in an Avalon. I have been switching between regular and premium. There really isn't much difference. To tell the difference in acceleration, I think could only be done with a stopwatch. Presently, I've gone back to regular. -I would say Toyota doesn't quite have their act together with the Avalon. But do I want to go back to General Motors? --No way! I test-drove a Buick LeSabre right after test-driving the Avalon. It didn't measure up at all to the Avalon.
Mapper1, thanks for the informative comments. My 01 Avalon has only 600 miles on it and I do not notice the exhaust or strut noises you mention. Mine is as quiet as a tomb. You may want to have these areas checked. As for the transmission , I prefer an early shift into od. This adds to the smooth ride. I've found this car to be very responsive at any gear when you need more power. You are correct about noise on coarse roads, And yes, I too drove a LeSabre. Not only is the Avalon better quality, but it rides more like a Lexus than a Buick and will sustain much better re-sale value than a LesSabre
Comments
After nearly a month of getting no response from the dealer, I decided to take matters into my own hands and opened a case with Toyota customer service. They forwarded my case to the dealer. After 4 days, I received a call from the dealer.
Their response? Yes we've seen it before. You need to get a different phone! I give up...luckily it is a company car, so I'll only have it another 9 months or so, so I guess I'll just have to live with it.
I like Avalon and just wanted to buy it, but this low rating is a strong enough reason to reconsider buying this car. I wanted to know what happened, hoping that it was just some kind of a coincidence, because other crash tests of this car were OK, so I tried to contact Toyota for an explanation.
I posted a question on Toyota web page asking to explain what happened during this particular crash test so that it turned out so poorly. I also asked whether Toyota is planning to let this car to be retested.
After waiting a week for a response, I called Toyota. I was promised a response but didn't get any. Only after a second call, two weeks after posting the original question, Toyota responded.
The response avoided answering my question about what happened during this crash test and why, it just described what the tests are about and said that Toyota meets applicable federal motor vehicle safety standards.
Then I contacted NHTSA and got the following answer:
"According to the data in the NCAP office, the 2001 Toyota Avalon scored 3 stars in the front driver because the Head Injury Criteria (HIC) and the Chest Deceleration(Chest G) were high resulting from the seatbelt and airbag not working in union during the crash test. This car scored well thoughout the test scored average to above average in all tests offered by NCAP."
This means, there was a problem with this car in this particular test, but Toyota does not want to talk about it.
Then I posted one more question to Toyota web page, requesting to explain what happened to Avalon during this crash test and asked when Toyota is going to fix this flaw. In a week I have not received any response, and when I called, the customer support representative refused to explain anything, she even didn't confirm that my question posted to Toyota web page will be responded to.
Flaws in car safety is a serious issue. Toyota's attitude refusing to respond to questions about Avalon's crash test results is worrisome. Maybe if more people start asking this kind of questions, Toyota will be compelled to respond.
Jiri Kripac
If I understood you, you believe that a customer who doesn't have to endure the hard-sell tag-team weardown sessions with four dealer managers is willing to pay a little more for a vehicle.
In my electronics manufacturing business, the lowest price goes to the customer who can take delivery of my product with the fewest gripes and the least hand-holding from my staff. I can move my circuit boards at a lower price to a "clean" customer because he frees me to focus on other (higher margin) customers who require hand-holding.
If your story is accurate, it seems to me that the retailing side of the auto industry has it backwards. The cash 'n' carry internet customer deserves your best price, not your highest one.
Thanks as always for your comments. They account for my on-going interest in this bulletin board.
As to the cash and carry threoy, that does not fly in this business. This probably does work in electronics sales but that is because you have only one profit center.
Cash customers with no trade-in give us only one opportunity to make money. We must make all the profit on the sale of the vehicle. Those who finance give us a chance to make a couple of bucks in the finance office on the loan. It is also easier to sell extended warranties to those who do the loan through the dealers. We can often "under allow" on trades and then there is the famous "rust and dust" that most Internet savvy customers don't buy. Regular walk-in customers are more likely to buy products beyond the actual car and often, a manager will take a chance on a short deal if he knows he has another chance to make it up elsewhere in the deal.
Oops. Did I just give away all the retail secrets? I guess I did. When I was a manager and was made an offer, I had to look at the whole deal. If I didn't like the price but it was border line with what was considered a reasonable deal, I would often take it if I thought we could sell them something else. Cash customers fool themselves into thinking we want simple deals.
Please don't take any of this as absolutes. We view every deal as an individual event. There are often reasons to take quick and short deals. If a customer happens to land on an aging unit (in stock for 90+ days), or one that we have many duplicate units, we'll usually be quicker. to the short deal.
The benefit to buying over the Internet is fair pricing and honest treatment. Fair and best pricing are not always the same thing. Remember what I have always said though, "the best price is not always the best deal."
Thank you for bringing to our attention the poor crash test rating of the 2001 Toyota Avalon.
I forwarded your letter (msg #854) to Steve T., my salesman and friend, at Team Toyota in Langhorne, PA. Recently, I ordered the 2001 Avalon XLS and it is to be delivered this month. Lets see how Toyota responds to the dealer's inquiry about the test. It makes sense to put on hold any 2001 Avalon purchase until a satisfactory solution to this very important issue is found by the manufacturer.
Joe K.
The NHTSA responded "... seat belt and air bag not working in union ...", so there may be something wrong Toyota does not want to talk about.
Would there be any way how to inform a broader car-loving community about Toyota's attitude?
Get over it guys. If safety is the ONLY criteria you have, buy a Volvo. If safety is high on the list, but not the only thing on it, the Avalon is a worthy contender for your money.
My problem is that after reading the messages on this site, I am worried that the Avalon will bring me problems. There doesn't seem to be many happy Avalon owners vs. the happy people at the Bonneville and Regal sites. I'm coming off of a lease on a BMW, and have had 0 problems with it, so I am a liitle spoiled. Although the BMW has been a great car, I just don't think I can go through another Chicago winter without FWD, and I also miss a car that is a little roomier. In addition, I just can't afford another BMW right now!
So what I am looking for is some honest advice and thoughts regarding the Avalon. If you had to do it all over again, would you still choose the Avalon? Should I keep looking? I'm very particular and although I know there are never any guarantees, I'm going to have to live with this car for 3 years and I want to be happy. I love new cars, and I'm hoping my next decision will be a good one. Thanks in advance for your help!!
The Avalon XLS is priced as a "near luxury" sedan, but don't let the price fool you. This is a genuine luxury car.
If you want a spacious interior, premium sound system, wiper quiet engine , a superior ride, and "trouble-free" driving, then the XLS is the car for you.
On the down side, the exterior styling is a bit staid compared to the 300M or Aura 3.2TL.
Every one who has ever sat in my Avalon XLS has nothing but positive and glowing comments.
And no, I am not a Toyota salesman, and this the first Toyota I have ever owned.
I hope this helps with your purchase decision.
Hope this helps.....
I'm 6 foot 4, 230 lbs and drive in total comfort. Great headroom and seats are supportive. Gas mileage is very good for car this size(28 mpg highway. Extremely quiet on inside also.
I was at gas station on Saturday (5/5/01) and a guy stops me and asks if my car is one if those new Infinitis (hope he meant a Q45!). I said - No - It's a Toyota Avalon. He was surprised and gave the vehicle the once over and couldn't believe all the amenities. He raved about the 'look' of the vehicle and said it appears even more expensive than the price paid. (The guy drove a 99 Maxima).
Seems the Avalon gets a lot of flack on the town hall at Edmunds. It also seems to get compared to cars costing as much or more, which is a good situation to be in.
I'd recommend the car , especially over a Bonneville/Regal (post #869) I drove the Bonne and it was plastic city, dash controls seemed flimsy and cheesy, not worth the cost(especially sunroof switch). Check put how lousy the headliner is attached around the sunroof in the Bonne. No real finish around it, you can basically pull it down quite easily.
Choose the vehicle you like, but consider spending time in the Avalon, you may be end up liking it the best.
This is my first Toyota. I have owned 6 Cadillacs and 2 Lincolns. My daughter has had a Toyota pickup for several years and she told me I should test drive a Toyota before buying another car. I thought I would "one up" her and go for a Lexus. I tried the 300 and the ride was so bumpy I tried the Avalon XLS. The ride was far superior. I liked every other thing about it, too. So I bought it.
It is far superior to any Cad or Lincoln I have owned. In fact, I have never "loved" a car before but I have fallen in love with this car.
I can drive it 70 mph all day (500 miles) and never have to stop for gas!
To the present time, 15,000 miles later, I only went to a dealer once. I had a vibration. The dealer found a weight had fallen off of a wheel.
I am sure a large Lexus is just as great--maybe even greater--but I can't own a rear wheel drive car. My drive way is too steep. That is why I owned Cad Sevilles and Lincoln Continentals.
I've always used 91 octane gas in my XLS because I thought that my 2000 owner's manual said to. Am I wrong?
Otherwise, have had my car for over one month and love it. Beware of hidden dealer costs - Perma Coat at mandatory $279. Would NOT recommend the central Phoenix dealer I went to.
optional Glass Breakage Sensor system. I
tried to check it out using the instructions that
was included but the alarm did not sound.
I tapped on the window using the key, but
nothing happened. Could it be that it has a
bad sensor installed. Cliffy1 do you have any
suggestions Thanks
please give me the details before I go out and buy one. I understand that when you purchase one from Toyotas parts department, they have instructions packaged inside. What exactly should
I expect. I'm not completely inept, so is it rather straight forward with the usual tools? As for that ever present little jiggle behind the dash, we have it, any hints to try to work on that?
- Have you considered resale value? Especially if you own the car only 3 years, the Avalon would probably save you considerable money compared with any GM car. An old Kelley Blue Book I have shows 3-year old Avalons ("retail good") bringing about 72% of new sticker, and it shows Bonnevilles bringing about 60%.
- Have you considered the LeSabre? It's basically the same car as the Bonneville (but with no supercharger option), and the Regal is quite a bit smaller inside.
Good luck!
Thanks
Try it
P.S. pd about 800 over invoice
We are extremely pleased with everything else regarding this vehicle, but very, very, disappointed in the ride! Our concern is whether or not this is a problem commmon to 2000 Avalon XL's or if it is only our vehicle in particular.
Help!! We are ready to sell it and get an Infiniti or Mercedes Benz.
-The engine is very smooth and very quiet, which I like.
-What is not smooth is the exhaust. It is quiet enough, but there seems to be vibration when taking off on light throttle and when driving at a steady 30-35 in overdrive. On my old car (1998 Chevy Venture) the exhaust was completely silent and vibration-free. The Avalon is a very refined car, but this vibration is the fly in the ointment.
-Compared to General Motors transmissions, I find Toyotas to be rather primitive. While both are smooth shifting, Toyotas is only 4 speed, while GMs is actually 5 speed. My Avalon will sometimes go into overdrive at just 30 mph and grunt after that. GMs would never go into overdrive until at least 45, so there was no grunting. The good thing is that the Avalon can go up the hills on the Interstates without downshifting. Also, the Avalon seems reluctant to downshift when some more power is needed at mid-speeds. GMs downshifted more readily. I think Toyota needs to study GMs transmissions more closely.
-The engine idles fast in the morning. (1400 rpm. in Park) Not since my old cars without fuel injection have I had a car that idles this fast in the morning. I dont know if this is normal or not.
-My biggest problem is excessive road noise on coarse roads. It seems quiet on smooth roads but not on coarse roads. The car tracks good on calm days, but not on windy days. It blows around the road some, but it doesnt require as much steering correction as other vehicles I have driven. This car has wimpy tires. (General XP400--P205/65R15) I do not know if a better set of tires would help the noise problem or not. I am looking into the possibility of getting new tires. I have experienced some truck tires that do not seem to emit more noise on coarse roads than smooth roads.
-There is an occasional, slight kerplunk sound in the front left strut, but it is hardly bad enough to take it back to the dealer for strut replacement. Overall, the suspension is very tight and rattle-free.
-There is a lot of debate about what kind of gas to burn in an Avalon. I have been switching between regular and premium. There really isn't much difference. To tell the difference in acceleration, I think could only be done with a stopwatch. Presently, I've gone back to regular.
-I would say Toyota doesn't quite have their act together with the Avalon. But do I want to go back to General Motors? --No way! I test-drove a Buick LeSabre right after test-driving the Avalon. It didn't measure up at all to the Avalon.