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Volvo S60



  • qbrozenqbrozen Posts: 22,100
    I would go elsewhere and state the issues all over again. Don't take a defensive stance. Act like this is the first time you are addressing these issues. Make friends with these people. Who cares what the tech rep said? All it takes is one service person to recognize you have a valid complaint and they will take care of you. They will look in the computer and see you've had your vehicle in for these things. You just say that you got tired of working with the other dealership because they couldn't fix your car. Dealerships compete for business. Another one will try hard to earn you as a customer. I had a similar issue with a Dodge truck I bought many years ago. Had it back to the dealer I purchased it from 3 times (even after a bad purchasing experience) and they kept screwing up the work. Finally took it elsewhere and it was like night and day. The second dealership loved the fact that I came from another dealership and they even said they would lodge a complaint on my behalf.

    '17 F150 Crew 2.7; '67 Coronet R/T; '14 Town&Country Limited; '09 LR2 HSE. 44-car history and counting!

  • The GM's reaction to your problem seems out of character for these guys. I purchased an 850 and an S40 from them in the past and had great service on both cars. The few warranty items that did develop were handled fast without issue.

    In May, I purchased a new S60 from Gwinnett Place Volvo(better price than Dyer & Dyer Chamblee)and at 2,000 miles I have had zero issues. I have owned 3 Volvo's, my mother has owned 2 and my stepmother has an S80 now. I mention this because all 6 have been rock solid cars.

    The biggest issue we have had is with the AC on one of the S-80's. It was repaired several times and eventually replaced under warranty. The dealership picked the car up from our house (40 miles away), dropped off a loaner car and returned the S-80 to our house after the work was complete. The dealer was Dyer and Dyer, so they are capable of providing excellent customer service.

    I'm sorry to hear about the issues with your new car. I would contact Volvo Corporate directly and let them pressure the dealer into resolving your problem. I know it is frustrating, but all new cars have their kinks. Bashing Volvo's product due to poor response from an individual dealer is misguided.IMO

    Please keep us up to date and good luck.
  • dfasulodfasulo Posts: 9
    I took delivery of a V70R Geartronic last weekend. Keep in mind that I only have 70 miles on the car, so my impressions aren't complete and I haven't pushed the car hard yet.

    So far, I have been very impressed with the GT. Downshifts and power delivery are much more prompt than with the tiptronic in the 99 A4 I am replacing.

    Much has been made of the manufacturer's published 0-60 time. Obviously I haven't done my own timed test (but I might once the car is broken in, just to lay the issue to rest). Nevertheless, I can say the car feels fast. In the spirit of breaking the car in, I have tried to keep it under 50% throttle and 4000 RPMs. Okay, that's hard, but I honestly haven't gone past about 60% throttle or 4500 RPMs. Even with this restriction, the car pulls pretty hard and walks away from normal traffic.

    My only negative comments are that there is the typical automatic transmission hesitation, and this combined with a little bit of turbo lag can make the throttle hard to modulate. The engine is not as refined as VW/Audi's 2.8L, and there is some coarseness and vibration especially at idle or higher RPMs. That's life with an I5 engine. Some of this is intentional exhaust tuning too.

    If you want the most involving, sporty driving experience you can have, go with the 6 speed. Better yet, go with an S2000 or Boxster with a 6 speed. If you want more of a performance luxury feel---something to which I think the Volvo is more suited anyway---you will not be disappointed with the GT.
  • qbrozenqbrozen Posts: 22,100
    just got done reading the review in august's C&D. I think this quote pretty much sums it up:

    And keep in mind that for the R's money the only other sedans in the same league are the Audi A4 3.0 Quattro, the BMW 3301 Performance Package, the Cadillac CTS, and the Infiniti G35, all of which would become well acquainted with the R's taillights.

    '17 F150 Crew 2.7; '67 Coronet R/T; '14 Town&Country Limited; '09 LR2 HSE. 44-car history and counting!

  • avolvofanavolvofan Posts: 358
    But you did not share your experience regarding the comfort of the seats. In my experience, the seats are the best attribute of the Volvos (although there are many additional reasons to buy a Volvo). With my back being trashed from different auto accidents, the Volvo seats are the only ones that I can sit in for 8 plus hours with no numbness.
  • mikey1atlmikey1atl Posts: 8
    Hello all! First off I really appreciate everyones comments and suggestions on my issues with my car. I am taking them all in and using them in my decision making on how to handle my situation. Just a couple of comments.

    As far as deaming this car a lemon under GA law. It would be a fight as it has been commented. If the car was inoperative, then a different story but in my case it is the repeated trips to service for minor annoyances, ie the steering, jerky transmission and noisy a/c compressor. What has me riled up is first the dealer taking little or no action. Also with Volvo North America telling me that it is the nature of the car and though I drove just yesterday another of the same model and it not exhibiting such issues, I as a consumer should not expect that mine should not. Note, the Tech Rep. was with Volvo, not Dyer and Dyer Volvo!

    I am not looking for them to buy me out of the car as would happen if it were to be deemed a lemon, but I do expect that either they make my car right or they get me another one. I used to work for a Saab, Audi, Porsche dealer in my younger days and I know it is done, especially when you are dealing with such more expensive product such as Volvo and a client that is as unhappy with his purchase as I am. I just want a vehicle that I can be proud of as I know is attainable. If I just wanted a so so vehicle, I would have saved a lot of money a month in car payments and bought me one of those at tens of thousands less retail! Thanks again for all your comments and beleive me that my intent is not to bash Volvo, but to express my concerns over my purchase. Each of us makes our own minds up when we buy or lease!
  • I can relate to Volvo essentially snubbing their nose at you (see post 1017). Volvo has made no effort to find a solution to my unhappiness with my car. Despite several letters to my dealer, who has supposedly opened a case file on my car, I have gotten no resolution yet. I am sending a letter to the President of Volvo North America this week. This has been the absolute worst experience I've ever had with any car brand.

    The most recent problem is that the brackets holding the trim between the doors and roof (2 on each side) have all rusted. The replacements are on order, but it's just one more problem I've had to deal with.

    Good luck working out your problems. Short of a sudden attitude change by Volvo, it looks like I will forever be telling people that in my OPINION, they should avoid Volvo at all costs.
  • dgluthdgluth Posts: 49
    I know the 2004 s-60 is already being sold, but I am wondering if there are many 2003 S-60s with the non turbo engine left on the lots? Looking to buy a new car this fall and hoping the rebates and manufactorer support will still be in effect.

    Also what is the difference between the 2003 and the 2004? Thanks I'm new to volvo.

    Dennis P.
  • mikey1atlmikey1atl Posts: 8
    Rocketmant: Which year is your car and is it a 2.4T? The reason I ask is that in your previous postings you mention the tranny and its hard shifts (my head jerks from the headrest between 1 & 2, 2 & 3) and also the steering. They had to fix mine when I bought it as it howled when you cut the wheel. It was fixed then the front end was out of line. That was fixed then the steering wheel was off-center. Now the steering leans to the left at the start of acceleration. They are saying they will have to look at that on Monday when they do something (the didn't tell me) to the noisey a/c system. Also, my foglights are developing condensation inside the lenses and the right one has failed twice in two weeks. Of course they say that is normal.
  • dfasulodfasulo Posts: 9
    My comments were mainly about the GT specifically, but yes, the seats are very comfortable. The leather quality is very good. The only negative is that I'm not too fond of the lumbar knob, and it may take some getting used to the extra large side bolsters and headrests.
  • I have a 2001 S60 T5, fully loaded, with GT. It is both the best and worst car I've ever owned. I love the way is drives when it's working, but I'm in the service department on too much of a regular basis to enjoy it like I should. This is not what I bought a new Volvo for.
  • jcmoyajcmoya Posts: 9
    Each Volvo model is made in a different place.
    Which plant makes the most reliable Volvo?

    How reliable the S60’s are? Any report about this?
    In terms of problems, how different are the new productions from the 01's?
  • avolvofanavolvofan Posts: 358
    Volvo does in fact track the statistics that you are commenting on. However, you have a better chance of winning the Lottery in the state where you live than of getting Volvo to release that data. In fairness to Volvo, all manufacturers track the data and none will release the data for public consumption.
  • xmf314xmf314 Posts: 154
    I have a 2001 S60 and the only problems I have had were a faulty window switch and a couple of burned out tailight bulbs.
  • ryanmillaryanmilla Posts: 2
    I have recently joined the message board looking for others who might have had problems with their S60. It seems I have found the right spot.

    I have a 2001 S60 and in less than two years with the car I have had three issues that have disabled the car completely.

    First, last October, after a short drive, my S60 overheated and spilled out all of its coolant out of nowhere. The car was taken to the dealership and they could not find a problem and therefore was returned to me.

    Second, a month later my transmission went out and Volvo had to order another one from Sweden to be replaced.

    Finally, 6 months later the car overheated again and Volvo finally found out the cooling fan was bad and now that needs to be replaced. They have told me that cooling fans are on back order.

    While I am waiting for this car to be fixed I am talking to Volvo to see if I can get out of my lease. I like the Volvo image and their reputation, but my recent problems are starting to have an affect on my idea of them. I am hoping that these problems are unique to my individual car. Therefore, if I move into another one I am hoping not to have the problems. Am I wrong to think that I should not be having these problems with this car? The reason I spent the extra money for a Volvo was to have a reliable car.
  • qbrozenqbrozen Posts: 22,100
    Sounds like you had just one problem which resulted in these failures. I think there is a very good chance that the overheating is what caused the premature transmission failure. Not necessarily a direct effect, but all that time running hot and the overheating episode most likely helped cook the transmission into early death.

    Personally, I would have an issue with a service department that couldn't recognize a faulty fan the first time around. I don't see this as a problem with Volvo or their cars in general. Just my humble opinion.

    '17 F150 Crew 2.7; '67 Coronet R/T; '14 Town&Country Limited; '09 LR2 HSE. 44-car history and counting!

  • avolvofanavolvofan Posts: 358
    Ouch! I would tend to agree with qbrozen about the original source of all your problems - the cooling fan. Regardless, the problem occurred. If your car is sitting in the shop, you should have a very good argument for some sort of remedy: a.) loaner car at no charge from Volvo until the repairs are complete, b.) relief from having to make the lease payments until the repairs are complete, or c.) close out the original lease and put you into a new car and a new lease. There may be other alternatives; however, these were what I could think of at the moment. You may be in Lemon Law territory depending on the Lemon Law where you live. In any event, you should not have to suffer from the collateral damage.
  • qbrozenqbrozen Posts: 22,100
    Well, my first thought is, it is a lease. If you had purchased the car, then I would definitely take it further. But since you are leasing, it doesn't matter. The long-term reliability isn't really a factor for you unless you planned on buying the car at the end of the lease. Considering what happened with the tranny, I'd be afraid of the long term effects of all this overheating on the engine itself. But, like I said, you are leasing it. Shouldn't really be an issue for you. Return it after the lease is over and be done with it.

    As far as a free loaner. They ARE doing that, aren't they? Heck, I've been getting a free loaner everytime I take my Volvo in for any service (warranty or not) and I bought this Volvo used!

    '17 F150 Crew 2.7; '67 Coronet R/T; '14 Town&Country Limited; '09 LR2 HSE. 44-car history and counting!

  • Has anyone added rear deck speakers to a base '03 S60M? The stereo sounds great in the front, but is horrible in the rear.
  • Help! I'm at my wits end with my car. I purchased it in Dec 2002 & its been in the shop 10 times since then. The radiator needed filling (they said it was an air bubble), the transmission surges into passing gear at 20 mph (they adjusted the "computer" readings twice now), the windshield wipers have needed replacing (twice!) and still squeak, the window (into automatic mode) does up, down & then up, when being closed (this has been fixed twice within 2 weeks!) & the latest is the seat moves when I opn the door with the automatic opener. I was told this was to accommodate my "other driver" who uses that opener. This would be wonderful, should there be another driver. I'm getting no where with Volvo, they say is meets all their computer specifications....I'm tired of computers & want a real mechanic to look at it. I would appreciate any help with this matter...Thanks!
    p.s. I bought it new...8 miles on it after my '97 850 caught fire & burned (another story, but a recall they won't stand behind much for consumer loyalty!)
  • ryanmillaryanmilla Posts: 2
    Thanks for the hints guys. Its a good point, the overheating may have caused the other problems, I'm just not sure. After talking to the dealership about the backorderd cooling fan I found some interesting information. It seems that the problem that I had with my cooling fan stems from a design flaw in the cooling fan. This cooling fan is in all Volvo models except the S40 and V40. Now whether or not the fan WILL fail is on a case per case basis. The new fan that is on backorder is a redesigned fan, but since they are replacing a few of these things now the demand is pretty high. Therefore, if you notice your car's engine temp rising while you are sitting in traffic or if when you stop in traffic or at an intersection and your AC starts pumping out warm air, I would STRONGLY suggest bringing your car into the dealer and asking them to replace or at least look at your cooling fan.

    Luckily, they are giving me a free loaner and they have done that each time I have had to bring the car in (which has been one too many times, unfortunately). I am presently talking with the dealer and Corporate to see if they will buy me out of my lease and move me into another Volvo. As of yet, no response.

    Thanks again for the tips.
  • qbrozenqbrozen Posts: 22,100
    thanks for the additional info. guess they feel its too big of a recall to replace all fans on all cars. I hope it doesn't come back and bite them in the end. A widespread failure like yours could have a serious affect on the already smallish volvo customer base.

    '17 F150 Crew 2.7; '67 Coronet R/T; '14 Town&Country Limited; '09 LR2 HSE. 44-car history and counting!

  • avolvofanavolvofan Posts: 358
    Or, the collateral repairs (transmission replacement) associated with a failure of the cooling fan.... In volume, the fan may cost Volvo/Ford $20 or so; the labor is a variable based on locale, but maybe $200 parts and labor at max. How much for a blown transmission? I don't know, but certainly more than $200.
  • qbrozenqbrozen Posts: 22,100
    I'm sure the bean counters did their math and figured that a small percentage of catastrophic failures was cheaper than a mandatory recall across the board. They certainly know what they are doing when it comes to figuring acceptable losses. If more transmissions or engine failures turn up, they may change their tune.

    '17 F150 Crew 2.7; '67 Coronet R/T; '14 Town&Country Limited; '09 LR2 HSE. 44-car history and counting!

  • Hey everybody. I've been reading these posts on problems at dealerships and I can certainly sympathize. I've had trouble at a few myself, like when I went to look at Camrys LOL. MikeB, you said you understood that hehehe...
    Many carmakers like Honda, Toyota, GM, etc. have their dealerships in every city at a dime a dozen, so you'd think they would be clamoring all over each other to sell and retain your business. However, many are only in the business of attracting first time buyers, and not interested in keeping repeat customers. It's very interesting how a salesman can seduce you into buying that one car they really want to sell you and then when you need service, whether it be warranty or otherwise, the dealership could care less. The luxury car market seems to be different to me, at least for now. I like knowing that I have a 6 year warranty and can get a loaner when I need service. (And believe me, if Volvo doesn't live up to what their warranty says I'll be telling them about it!) It's kind of sad that we have to keep taking our business elsewhere just to get good old fashioned customer service. I won't pay (or settle) for anything less or mediocre.
  • mikebinokmikebinok Posts: 5
    Recently I bought a dealer demo 2003 S60 (the 2.4 turbo engine). It has Continental ContiTour tires on it. They have little or no wear on them. I notice that in my documents, I have a warranty for Michelin tires.

    I'm wondering if my original equipment tires were replaced after the demo period, and how the Continentals compare with the original Michelins. Anyone know the factory stock tires that come on the S60? (I didn't have any of the special wheel or sport options, though my car did have the weather package).

    Mike B. in OKlahoma
  • I recently bought a 2004 2.5T with the continentals as standard equipment. My manual had info on the Michelin, Continental and Pirelli. All three are used as standard equipment. As for a comparison, I am not to sure.
  • ddeliseddelise Posts: 351
    Hello - I am considering on purchasing Volvo parts (i.e. oil filters, air filters, spark plugs, etc.) and having an independent mechanic (not JiffyLube, Midas, etc.) do the work. I have two reasons - the local Volvo dealer is very far from where I live, and the overall cost should be considerably cheaper to use the independent mechanic.

    My questions are: Do you see any issues with this? Should I be concerned about anything in particular?

    The car is on lease, and I do not intend on purchasing it past the lease end. However, as far as the service goes, I do intend on upkeeping it (as plan above) to Volvo specifications/recommendations.


  • avolvofanavolvofan Posts: 358
    One reason to consider dealer service - the dealer has a computer system that is used periodically (such as at the 7,500 mile service) to check the car for any faults that have occurred as well as to load any software updates that the factory has released for the specific model and options.
  • peter7777peter7777 Posts: 24
    Is it possible to get a 2004 S60 with a two tone instrument panel similar to the following one offered on the S80?

    I like the high contrast between the light panel and the dark grey center stack.
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