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Sonata Bluetooth Problems



  • wd8leewd8lee Posts: 5
    I thought that I was the only one experiencing sound quality issues. What I am experiencing currently is that the sound volume is so low that when I am traveling at the higher speeds, I cannot hear the other party. This car model apparently does not have the intelligence to increase in volume with the speed to compensate for the increased road noise. Having said that, this was not a problem when I purchased the vehicle. It is only within the last 6 months that the sound quality issues have been occurring. I have been to the dealership and complained at least a half dozen times. They suggest contacting the phone company which I think is ridiculous as I have no problem with the hearing the other party until I connect via the Tucson bluetooth. I have tried deleting and re-pairing, increasing the volume via the setup and cranking up the volume via the radio knob. I have asked them to reset it back to factory settings and they said that they can't do that. Needless to say, I am very frustrated. I used to think that this was one of the best features of the car. Not any more. :mad:
  • azureskyazuresky Posts: 11
    When phone connects the menu screen pops up saying phone is in "private mode" even though there is a button that says "handsfree" it won't connect when I push it. I have disconnected and deleted, starting over. But still have the problem. It has worked perfectly for the last several months. Phone I'm connecting to is an iPhone. Any help would be appreciated. Thank you, Deb
  • raghukraghuk Posts: 1

    I just got new hyundai sonata 2012.But I am experiencing issue with steering.When i am turning steering to left (after 2 -3 complete steering rotation) or right I ma hearing some sort of noise.Is this common for sonata.Let me know. Thanks in Advance.
  • sigurdsigurd Posts: 1
    edited April 2012
    I have a 2012 Sonata and a ZTE phone. Have successfully connected Bluetooth (car to phone) -- and have downloaded contacts from phone to car. But I want to delete many of the contacts that are now on the car. The Sonata manual says that the contacts are deleted when I delete a phone (from the car). So, I deleted the phone (on the car), reduced the number of my phone contacts, and re-established the connection between the car and the phone. Then I transferred the smaller contact list from the phone to the car. But the old contacts are still on the car.

    How can I manually remove particular contacts from the car? Or how can I "really remove" all of my contacts from the car (so I can start over)?
  • jsmit86jsmit86 Posts: 116
    QUOTE - "I just got new hyundai sonata 2012.But I am experiencing issue with steering.When i am turning steering to left (after 2 -3 complete steering rotation) or right I ma hearing some sort of noise.Is this common for sonata.Let me know. Thanks in Advance. "

    Do you have your AM radio on? I have a 2011, and I thought I had an issue with noise from my power steering when near full L or R. It turns out that under that condition, I get a high pitched whine from my radio (AM 780 in this case) Turn off the radio, problem solved.

    Bottom line, the EPS can slightly interfere with the AM radio at extreme L or R position. Not really a big deal...

    Check to see if your issue is caused by the same AM radio interference.
  • sonatagalsonatagal Posts: 1
    I have a 2011 Sonata. My phone had so many contactst it jammed the car's bluetooth. Hyundai said i had to get second phone with less contacts and pair yhat phone. Does anyone know how many contacts thecar's phonebook will allow? Thx!
  • I have a 2012 Sonata Limited 2.0T and just had the software upgraded by the dealer and am STILL having the same call quality issues. I hear people just fine on my end but everyone says that I sound muffled, tinny and garbled. The dealer checked it out when they did the software upgraed but still the same issue. I have 5K miles on the car and drive a ton and need to use my phone while I drive. I have reverted back to using my corded headset but then I have to pair the phone again to stream my music, BIG pain in the butt! ANY suggestions would be greatly appreciated.
  • mdulaymdulay Posts: 1
    Did you ever find a solution? I'm having that same trouble. Thanks.
  • wd8leewd8lee Posts: 5
    Sort of and it was purely accidental. I found a tear in the seat cover of the driver's seat. I took it in to have it replaced and they had to take the whole seat out to replace it. When they did, they must have disconnected all the wiring that was attached to the seat and in doing so, they disabled all of the electrical system. When I got the car back, I had to reset the radio presets and the time. The announcement upon transfer of my contacts used to scream at me, "TRANSFER COMPLETE!". It actually hurt my ears and was irritating to say the least. Well, after the seat cover repair, the announcement is back to normal and I can now hear the people that I am talking to. I am not sure that they hear my all that well but at least now I can hear without having to jack up the volume. I had asked if they could do a reset to factory settings & they told me that was not possible so maybe a disconnect of your battery terminal cable might do the trick. It's worth a try. I have other issues but that is another post and I am looking in to the Lemon Law.
  • wd8leewd8lee Posts: 5
    I have had problems with the gear shifter jamming and not moving when I try to get it in to park. This has happened to me twice. The first time they tried to blame it on me saying that I had the litter bag handle slipped on to the gear shifter. The second time that it happened, there was nothing on the gear shifter. I tried to shift it in to other gears but it would only slip in to neutral. I shut off the car but then it could not get it started again because it was not in park and yes, my foot was firmly planted on the brake pedal. After playing around with it for a while, I was finally able to get it in to park. I took it back to the dealership and they diagnosed it as a problem with the brake light switch. They said that it wasn't acting up enough to show up on the diagnostic the first time that it happened. A week later, the downhill function light came on. I stopped the car, shut it off and restarted it. The light went out but a few days later, it happened again. I drove it in to the dealership with the downhill function light still lit on the dash. This time they blamed it on the brake light switch. My problems with this car have been a hole in the driver's seat, gears not shifting properly, bluetooth not synching correctly, and inconsistent gas consumption. I am considering invoking the Lemon Law. I have made a request for arbitration and I am waiting to hear back from the dealership. :lemon:
  • I recently purchased a 2012 Sonata Limited with Nav. Pkg. and I love the car! The car will load my T-Mobile Sparq contacts and I can receive calls handsfree but to place a call it will recognize numbers I call out to dial but will not recognize names called out. The Sparq uses 2.1 EDR connectivity. I have been to two dealers and they said I must use iPhones! What is my option other than an iPhone?
  • rysterryster Posts: 570
    I have a T-Mobile Android smartphone and have no such issues.

    One thing to try with your current phone...when you say the name of the contact you are trying to call, speak it as last name then first name...for example "Call Smith John" instead of "Call John Smith". I am assuming you have your contacts loaded with entries in both the first name and last name fields in the phone's phonebook.

    There have been reports that the Hyundai system works as last name/first name. In my phone, I put the entire name as the first name which allows me to say "Call John Smith" in my Sonata. You could also put a "test" entry in the phonebook with the entire name as the first name and see if that works for you as well.
  • toby1guytoby1guy Posts: 1
    edited November 2012
    I have a 2011 sonata. I paired my cell phone when I got it in Oct. 2011. Since then, I have added and/or deleted numbers in my cell phone. But they don't show up in Bluetooth in my car. That seems odd to me. I would think since I connect to my cell phone, that whatever numbers I have in there should show up. How do I fix this? Thx
  • I purchased two different Garmin units. Neither one will give me a traffic report because it does not get a signal. It can tell me how to get to any location using the GPS function but no traffic reports. What's wrong?
  • backybacky Twin CitiesPosts: 18,932
    On my Blackberry Bold my wife's Sonata (2013) has no problem with my saying first name, last name even though they are stored separately in my contact list.

    One little annoyance is that my Blackberry refers to a work number as "work" but the Sonata calls it "office." Easy to remember though.
  • bad1550bad1550 Posts: 27
    My bluetooth volume on my new 2013 Sonota GLS is very low. The other party hears me fine but I cannot get loud volume to hear their voice. Any suggestions would be appreciated
  • rysterryster Posts: 570
    If you go into the setup menu on the radio, you can set the Bluetooth volume. I have mine set on "14" and have no problem hearing any incoming calls.
  • bad1550bad1550 Posts: 27
    To hear calls my volume needs to be over 30.

    It then defaults back to below 15 and have to change volume as call comes in to hear. I just dont understand how to keep all settings?

  • choogchoog Posts: 5
    My wife and I have Samsung Intensity phones that paired without issue to our 2011 Sonata SE and handsfree worked perfectly. All was great until we had to have the entire stereo unit replaced due to the CD player distortion when warm. In the new unit, the CD player is fine but now there is a new problem: when placing or receiving a call using handsfree, the party on the other end can barely hear me. Voice sounds very far away. Incoming voice volume is fine and can be adjusted via the unit. Took it back to the dealer and they said we have a phone problem. Since it does this on BOTH phones, I did not accept that. So, they replaced the unit again with no improvement. Now they are saying it's a phone company issue. Please! I'm not sure what to try or do next at this point. It's not the phone or phone company, especially since it was working fine before the unit replacement. Anyone with this issue that got it resolved?
  • My issue is the opposite of yours as I cannot hear the other callers with out maxing out my volume.
  • choogchoog Posts: 5
    At least there is a way to adjust the incoming volume. No such adjustment for outgoing volume that I can find.
  • bob10345bob10345 Posts: 18
    I leased a 2012 Sonata Limited for 3 years and traded it in on a 2013 Sonata Limited after 13 months (broke lease) due to the failure of the Bluetooth system to ever be repaired. My 2013 sonata has issues with call duration. When I make a call using the Bluetooth (never with phone alone) it disconnects the call at exactly 15 minutes. I have a Samsung Galaxy Note 2 and before the Note I had a basic phone that had the same issue. I'm going to the dealer tomorrow the 4th and have them check it out. Has anyone else had this time out problem? Is there a setting that can be changed? It is very annoying that such an awesome car would have such stupid issues that no one can figure out. If they can't fix this issue I'm having I will get out of this lease and go to a different (reluctantly) vehicle that can resolve issues without all the hassle to the customer. Thanks to anyone that replies with information concerning my problem.
  • dlaubdlaub Posts: 2
    I purchased a new phone yesterday through Straight Talk. It's a Huawei Ascend (Android-powered) I finally paired it through my Blue Tooth after many tries, but it won't download my contacts. Will I be able to do this from this phone, or am I out of luck?
  • laalaasc00laalaasc00 Posts: 3
    edited March 2013
    I have the same exact problem with my 2013 Hyundai sonata. Have you been able to find a solution?
  • dlaubdlaub Posts: 2
    I did. It was trying to connect to my cell phone and I had to give it permission. There was pop up on the top of my cell phone screen asking me to give permission, I pushed it and lo and behold it accessed my contacts just fine. Hope this helps. If it hadn't worked, I was just going; to drop by the dealership and ask them to help me.
  • choogchoog Posts: 5
    So has anyone else experienced this "low outgoing volume" when using the Bluetooth connectivity? Outgoing volume through cell phone is fine for recipient until I connect though the unit's bluetooth capability.
  • lskarplskarp Posts: 6
    I have this same issue as well. I got my car in December (2013 Sonata) and at pretty much EXACTLY 15 minutes , consistently, the bluetooth stops working fully. It seems that they can hear me, however I cannot hear the people I called. I found that if I change the audio source on my iPhone back to iPhone, then back to Sonata, I am good again for 15 minutes.
    I was due to upgrade from my 4s to a 5 last month so I did and as a side, was hoping this issue would go away, but it still occurs consistently.
    Sounds like I am not alone here, which is good. But has anyone been able to get this repaired??
  • bob10345bob10345 Posts: 18
    Sorry about the late response. I'm traveling and haven't signed in to Edmunds in quite awhile. I'm taking my 2013 Sonata to a Hyundai dealer in Georgia on Monday 3/25 for them to look at the issue of Bluetooth 15 minute timeout that occurs every phone call either in or out going. The dealer in the state of Delaware where I leased the car felt it was the head unit that would need replacing. I didn't have time to wait for them to check it out and order the unit (5-7 working days) before I was leaving for Georgia so I set up an appointment with the dealer here and they feel it could be electrical or a simple setting. They also said it could be the head unit and it would be about 5-7 days to order and about a 45 minute install. I will be sure to get back on here and give all the details of my up coming appointment on Monday.
  • I went on a Hyundai forum and saw were a person who was having the same problem also had their radio replaced. I called the service center at the dealership and they were quite nice. He said that he had not heard of the 15 min problem but someone had been there and it happened after 30 mins. He has not heard back from the other customer so he assumes the problem is fixed. I am going by the dealership shortly. He said as long as I can recreate the problem , which isn't hard it happens every 15, that they will order and replace the radio. As bob10345 it should take about a week for a new radio and about 30 mins or so to install. I will keep you posted on the results.
  • bob10345bob10345 Posts: 18
    I wonder if it will ever get to recall status. I have an appointment the 25th of this month at a Hyundai dealer here in Georgia and they seem to think it can be a few different things but we will see. I know mine cuts off at exactly 15 minutes incoming or outgoing calls. There is no doubt the unit is bad in my mind unless there is a setting I don't know about and if it were that simple to fix they would have told me about a setting change. Anyway I'll post the results from the appointment on Monday and keep it updated after that.
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