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That's all I have to tell anyone about this time-out issue so good luck and I don't think we are going to get a quick fix anytime soon but if they do contact me about this problem I will let everyone know the solution.
Of course I was upset because I have been told different and that the radio would be replaced I called Hyundai Customer and was eventually told that that yes there were aware of the problem and that Hyundai and Bluetooth were working on the problem. There are apparently a list of cars that are having this problem and the Sonta is one of them.
I finally caved in and got the i5 yesterday and was eager to test out my new phone with my car today and I was SOOOOO pi**ed to find out the SAME problem!!! So, NEW head unit AND NEW phone? WTH? I was talking to my best friend and she suggested "googling" it to see if anyone else had this problem...and lo behold all of these people are having the same issue?! And the "technicians" at the dealership act as if they've NEVER heard of the problem? How can so many people have an iPhone and drive a Sonata and they don't know? I'm pretty perturbed at paying GOOD money for the car and having this issue continue being unresolved and NO ONE saying anything!
I WILL be contacting the dealership tomorrow...I hope there is a recall or SOMETHING! I will keep my eyes on these threads in case anyone hears something new. Good luck to everyone!
It seems that iPhones not connecting to the BT consistently would be a pretty high profile issue as there are a ton of Sonatas on the road, most likely with the majority of drivers using iPhones. Maybe people don't use the hands free? Or they don't talk for 15 mins?
Anyway, I will probably take it by and have them look it over when I get my first oil change. Who knows?!?!?
1. This has been an on-going issue for a couple of months. Today is 4/1/2013 I bought my care in December 2012.
2. The highest levels of Hyundai are aware
3. Therey are trying to ge a software patch ready to fix the issue.
4. There are other issues besides mine (after 15 minutes "Can't' head my call") issue.
5. Could be another of couple of months before a fix is ready
Seems like this is taking an awfully long time to get fixed. My friend has two Fords and he has no problems. I hope that Hyudai is taking this issue seriously. Maybe it is a hardware issue and too expensive to fix. Does Hyundai monitor these boards? Would be nice to see a response from them???
Is the 2011 head compatible with the 2013 model?
If it is can they install a older unit in your car?
I have had other issues with another dealer after a purchase. night an day... They treated me like a customer...
Crestmont .... Sales guy is terrible. And if he did call I would really doublt if he was telling the truth...
I guess that is the company line driven down from the top. and I mean the top at Hyudai.
This problem could be quite expensive for them (Hydundai) to correct. Maybe if they will ignore it it it will go away.
Hyundai engineers are still working on a software fix to address the concerns with the Bluetooth dropping connectivity after 15 minutes. There is no estimate as to when the fix will be available for dealerships to install. We recommend that you continue to work with the service department of your local Hyundai dealership to determine when the software fix will be made available. We appreciate your patience during this time.
You can reach us by calling our toll-free customer service number at 1-800-633-5151 , if you have any further questions or concerns. Our hours of operation are 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday and 6:30 a.m. to 3:00 p.m. Pacific Time Saturday & Sunday. Your case number remains 5566855 if we can provide further assistance.
Thank your for your continued loyalty as a 2013 Hyundai Sonata owner and thank you for contacting Hyundai Motor America.
So, boys and girls, here is a temporary work around. (This works ok if you have your phone mounted on the dash but I would not recommend it otherwise). I have discovered that only the audio cuts out on the calls and not the calls themselves. When the issue occurs, I simply switch the call audio on my Motorola Razr M over to "Headset audio", wait about 1 second, and then switch it back to "Bluetooth". At that point, I get another 15 minutes of audio. It's a pain and reminds me of using a payphone and having to insert coins for more time. (For you young ones, payphones are phones installed in public areas that require coins to operate - UGH!, I feel older as I type this).
I have a second issue with the bluetooth. When getting into the car and using for the first time, the incoming call volume always resets to an inaudible level. This is more of an annoyance than a bug, but there is no way to set a default incoming call volume. GRRRRRR!
Anyway, I recommend that anyone having these issues, please call the number that Bob posted above and open a case. The squeaky wheel gets the grease!!!!!!
My case# is 5656220.
Other issues with the Hyundai Bluetooth!!
1. Call voulme always starts out EXTREMELY low. Have to turn it up almost to max to be heard. No preset for this. anoying??
2. Steaming music. If you are streaming music and turn off the car. When you turn the car back on it will not connect to the music device (iphone 5). Like when you get gas or something. Short disconnect and then attempt to connect. ALL other bluetooth functions work (or kinda for 15 minutes). Only way to get the music streaming to work again is to disable the bluetooth on the phone and then back on.
I am using an iPhone 5. Pretty popular phone and should be a standard that all auto companies test with.
Thought the bluetooth was to give us hands free!!!! I guess not in a Hyunda.
After that, they will not connect, although phone says its connected to car, car says its connected to phone, but when you try to use the BT connection to stream music, it says "no playable device exists". When trying to connect to phone from car, car controls will hang and display a message about trying to connect to <> bluetooth device.
Cannot pair my wife's iPhone 4 at all.
Service guy at dealership was able to get his BlackBerry to pair and connect without issue.
From what I've read and experienced, if you have an iPhone and 2013 Hyundai, no Bluetooth for you!
When I called Hyundai Motors direct they said and I quote "we make cars not Bluetooth systems"........that's pure ignorance if you ask me......anyway welcome aboard the distress train, your in for a long ride with no satisfaction.
Probably waiting for our warrenties to expire so it can be a chargable item.
The car we landed on had the push button start with the proximity key. Cool feature to be sure. In order to be able to remotely start the car we were told we had to get the Blue Link option. We were also told we could install an app on our android phones that would give us the ability to easily remotely start the car from our cell phones. Well, we signed on the dotted line and when we were getting setup for Blue Link the app wouldn't install on either of our phones. I get a message saying my phones aren't compatible with the app. Well, I checked the Blue Link website and it lists my phone as being compatible. Unfortunately, my wife's isn't listed. Crap.
So I called Blue Link tech support and was told my phone wasn't compatible. When I told the gal it was on the list, she asked what the OS version was. I told her it was 2.6. She told me the app only works on version 2.2. I asked to speak to someone higher up the ladder. I was told they'll pass the message up to "the guy" and he'll call me back. He didn't. I called first thing this morning and the very nice person at Blue Link started going through the troubleshooting list from the start. I politely told her I'd already been through that and I wanted to talk to "THE GUY" right now. I was put in touch with a Blue Link supervisor named Ray. Nice guy, but he fed me the standard line of crap. My phone wasn't compatible; "It's on the list of compatible phones" I said. The OS version needs to be 2.2; "Your info on Google Play says the OS needs to be V2.3 or above. He's gonna call me back tomorrow.
Here's the thing, yes, Hyundai is a car manufacturer not a Bluetooth manufacturer. BUT, Bluetooth is a service provided by an outside vendor that's incorporated into the very essence of the car they do manufacture. They are one in the same. In fact, the car is proffered as being Bluetooth compatible. Furthermore, since I'm also experiencing these connections problems mentioned here, I believe the car must not be compliant with Bluetooth standards. It is not a Bluetooth standard to drop the connection after 15 minutes. That issue is occurring because of the way the car's operating system/interface is handling things. I use Bluetooth for lots of things in my life and for the most part, it usually works pretty well. The problems I'm having are only between my phone and the new Sonata. Since the phone works fine in my other two Bluetooth capable cars and my Bluetooth headset, I think it's safe to say it's not the phone. That means it's the car. That means it's either Hyundai directly, or a vendor they're using to provide hardware/software/interface. Either way, there is little question in my mind that the RESPONSIBILITY for solving the problem falls squarely on Hyundai's shoulders.
I have a tendency to spread the gospel regarding goods and services I'm pleased with, but I go out of my way to generate as much noise as I possibly can when I've been wronged. Hyundai needs to correct this problem and they need to correct it now. They should be able to provide a date certain as to when a fix is coming down the pike. If their engineers aren't the ones writing the code, they need to put their foot up the butt of whatever vendor is responsible. Just saying "We're working on it" to shut people up, while not actually seriously trying to solve the problem is the ultimate in poor customer service. It says they don't think enough of their customers to even bother telling them the truth.
Get it fixed Hyundai, or I'll cost you a couple of hundred cars in lost sales.
To my pleasant surprise, I got a call from Ray at 8:15 AM on Friday morning. He said he'd call me back and he did. Props to Ray.
Unfortunately, he also said they're working on "the problem" and they'll get back to me when they get it fixed. He tried not to let on, but I could tell from his voice that he was a little peeved when I told him that Hyundai has been telling people this very same thing, about this very same problem, since 2010.
We're getting new phones in June so I'm not going to spend a lot of time pushing for a fix, but I'll be all up in their grill if the new phones don't work flawlessly. :mad:
I'm just very frustrated that I can't listen to my podcasts or streaming music - any ideas?
DO NOT BUY A SONATA.
How to pair your iPhone 5 with a 2011 Sonata, transfer your contacts, and get voice recognition working ...
Start car, put in park. Push the setup button on the radio panel, scroll to BT (Bluetooth), push knob-in to select. Then you get a BT pairing password (4 digit)on the display. Now, go to your iPhone 5 and tap settings, go to Bluetooth, Sonata should come up under the heading ''Devices"- touch Sonata to select - and a keyboard will be displayed. Enter your BT 4-digit pairing code. Now your car & iPhone 5 should be completely paired. Go to your contact app on your phone and click groups - check only ONE group and that contact list should automatically transfer to the car. (If not, try turning the car off and then back on.) After Bluetooth connects you should see (In the settings Bluetooth display) "Transfer Complete." Now, you should be able to make a call by pressing the Command button on the steering wheel and the voice-recognition will ask if you want to call by number or name. The call will go through when you say, 'Yes"... (Or whatever the voice says follow directions - it will recognize your voice.)
The person who sent it to me has tried it twice with success. YMMV
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Volume is always low until you turn it up (almost all the way to hear). That has not been fixed. Should retain last setting since there isn't a way to preset it. That is my only gripe.