2012 Pilot Key Quality

brwndoggy

Has anyone else had a problem with their 2012 Honda Pilot key cracking?

My wife's key cracked and basically fell apart. I don't use the Pilot much and don't even carry the key with me and it is showing signs of cracking too.

Spoke with Honda Service and they said it's not covered under warranty and will require new key (over $150).

Seems like Honda is really skimping on quality as well as Customer support.

Looking for others with similar problems and if you were able to get resolution with Honda.

Thanks,
A.

stever

By Honda Service do you mean the dealer or Honda USA?

Sounds like something that should be a warranty item unless there's obvious misuse.

brwndoggy

Asked service adviser at First Texas Honda dealer in Austin.

Wondering if anyone else has had this problem too.

Thanks,
A

stever

K, while waiting to see if any other owners report a similar key issue, try asking Honda USA (or try a different dealer).

Honda USA Customer Service

Honda Twitter feed

Honda Facebook

brwndoggy

Good idea. thank you.