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Jaguar: Problems and Solutions

redrockbunnyredrockbunny Posts: 18
edited March 2014 in Jaguar
My friend told me that when the car would shake while driving, he at the same time would experience a lack of acceleration and no power. This problem would disappear when the car stopped shaking the next day.

Also after one of the sudden acceleration problems the gear shifter was found to be in reverse. All by itself, it went from drive to reverse, without being touched. Very strange.

Hope someone can relate some similar experiences!

Thank you!


  • I don't know guys, this reads like a troll to me. Several things don't add up (A new car dealer "towing" a new Jag? Come on, wouldn't they have sent a ramp truck??; Cadillac a paragon of customer service???; "outrageous lease amount"? the perfect typing and punctuation? etc.).

    I could be very wrong on this but...
  • I'm with you on this one. My wife currently has a 2001 XJ, and it's a fine car. However, we were invited to a "ride and drive" about 3 months ago, hosted by our local Jag dealer.

    All I can say is this...If it was financially practical, there would be a 2004 XJ in our garage. As nice as her 2001 is, the 2004 is many times over, a better driving car.

    We've had only two issues with her 2001. The first was a minor adjustment that was needed on the sunroof. The second was the rapid depreciation that makes the 2004 too much of a financial burden to justify a "trade-up".

    Just my $0.02 worth, but this "bedrockbunny" story, if it's anywhere true, sounds like a personality clash with the dealer's service department. Nothing that a little diplomacy can't cure...That is, if there's ANY truth to it.

    One other thing...Not that we've needed it, however our Jag dealer doesn't "tow" cars. It's flatbeds only!
  • Sorry that people have a hard time believing my letter. Maybe I should have written it differently.
    There are many Jaquar owners out there that will doubt that the car could be problematic. However, in every make there are problem cars. My only intention in posting the letter is to try to help my friend get some more experiences-feedback on the problems related, so he can use that with the dealer. I am mecahnically inclined enough to know that if one car is experiencing an unusual malady, there undoubtedly are others out there too!
    As for the towing, when he told me they came up and got it, afraid to drive it to Scottsdale, he never said whether it was towed or put on a flatbed. Really, this is quite an assumption on the "boards" part. It may very well have been put on a flatbed. It never occured to me to ask. But I do know this, the dealer wants my friend to pay for the "tow", perhaps they said "transport". It is 6:50 a.m., or I would call my friend and ask him, but what does it matter? He has now found out the pay-off amount on the lease is less than he felt it would be, but still so much that getting rid of the car will be a finacial problem. This is what high-powered attorneys are for. And his attorney is supposedly part of a firm that is the most prestigous firm in Arizona. Of course everyone knows that this doesn't mean much when you go up against a car lease company, dealer, or a manufacturer. The attorney is kept on retainer for many business related legal situations, so I hope he will be able to really delve into this situation and help in a more personal way. Although I would not want to pay the bill.

    The bottom line is, the cars are so sophisticated that in my friend's case, it has resulted in some (I assume) electronic glitch of some sort that can't be traced. I have done a lot research to try to help, and have found that in the new electronic systems there can be unusual problems. Like dangerous "sudden acceleration". I have driven the car once myself, from Scottsdale to Sedona at night. I did not experience any problems. I have ridden in the car numerous times. But in 8000 miles of driving, my friend certainly HAS.

    He is going to rent a Cadillac for the time being, he is looking into leasing a Lexus. He is very, very, disappointed and upset that the Jag has been a problem, as he LOVED that car. I mean loved it. But he is afraid to drive the car now. I found out yesterday that Jag sent a man out from back east to go through the black box, factory rep. I guess. They were unable to trace the fault code. But that doesn't mean my friend is a liar either. That is the problem with dealers, they keep the car for a couple days, in this case the service manager took the car home. But in such a short time they often cannot diagnose a problem, then they come back to the customer and say, there is nothing wrong with the car.

    Meanwhile the car is sitting on the dealer's lot. My friend will not pick it up. I hope that this can be resolved in a amicable manner, I am sure that is what Jaquar desires, and of course so does my friend.

    Him and his wife have owned at least 10 new Cadillacs and Lincolns through the years, and leased many others through their business, including an Audi TT that was just turned in. I drove it back to the same dealer myself a couple months ago. I hate to see him get stung on a Jaquar when all he wanted to do is have something better and different. I researched the car for 2004, and actually thought it was going to be a great decision for him. Now I realize that a first year model can have unforseen complications. Like he has told the dealer, "I am your Guinea Pig"

    By the way, as for the 2002 he had. He told me yesterday, that he had to take it to the dealer a couple times when parts just fell off of it. Doesn't sound so well built to me.

    Hope I can hear from people that experienced unusual problems with their Jags. But I have found watching this board for many years, that the more expensive the car, and the more wealthy the car owner. The less you see posts on it. I guess people that drive the kind of cars don't have the time to debate them on a board. Guess that is why I am here debating for my very busy friend.
  • ...Your friend's dealer has the car, nobody can find the problem, and therefore they say, "Too bad"?? Is your "friend" too busy to invoke the state's lemon laws? It's not too hard, and if I was that disgruntled with a $60-70,000 car that I had just bought, you had better believe I'd MAKE time. And, after I made the time, I'd be making the dealer replace the car. (And yes, I have done exactly that, in 1997)

    From what I've seen during the course of my life, many wealthy people HAVE money because they don't WASTE money. Griping about an expensive car instead of taking action is wasting money, IMHO.

     Just my $0.02 worth.......
  • Redrockbunny, there are some more problems:

    1) The board never assumed it was towed. You explictly said "The dealer came up and...towed the car to Scottsdale, AZ". That is as clear as it could be. What makes this significant is your twisting the authorship of this around and blaming it on the board. Also, in my experience Jaguar dealers just don't use a tow truck to move a new vehicle. In fact, I can't think of any new car dealer who uses a tow truck (just imagine the front end damage and what it is doing to the transmission after Bubba gets it all hooked up). Small point but it diminishes your story.

    2) The statement that "the more expensive the car and the more wealthy (sic) the car owner. The less you see posts on it." just isn't true. By your logic the low cost Yugo and relatively low cost Saturn boards would be busy. They are not. Rather, look at all the posts under BMW, Audi, even Chevrolet Tahoe/Yukon and Yukon Denali. The real relationship is the more the owners feel involved with their cars the more they post, not cost of the car or socioeconomic status of the owner. In doubt? The Land Rover Disco Board is perhaps the liveliest on the entire Edmunds site. The MSRP of a new Disco is only 34K.

    3) "All he wanted to do is have something better and different" is contradictory for a fellow who supposedly turned in a 2002 Jag XJ for a new one. A 2002 Jag is about as close to a 2004 Jag as you are ever going to get. It is not something "different". Again, not a major point but logic redrockbunny just isn't on your side.

    4) Business owners of substance as this gentlemen is portrayed to be let their attorney handle the rough stuff. Why isn't the "high powered" attorney involved right now? Speaking of "high powered attorneys", that is a phrase right out of People Magazine. Real people don't talk that way.

    5) The Jag rep came "from back East". Even I as a New Englander living on a small island would know that Jaguar would support dealers in NM and AZ out of a CA office, not from "back East".

    OK, maybe you aren't a troll but this saga sure reads funny and you have a habit of not letting facts get in the way of your narrative.
  • To all owners past and present, I am seriously thinking about a 1996 sedan, with 80,000 miles. I am used to driving 1960's Fords and Lincolns. Will a Jaguar cause me to lose my mind and my retirement savings? I realize that maintenance will be high but are there idiosyncrasies in this car that are way out of the expected? As an example of what I mean; I was interested in an Audi until I read that one of the early 90's models (A4, I think) requires a complete new front-end, every 30,000 miles, at a cost of $4,000 because of the way it was designed-individual parts can't be replaced, only the whole unit. Any advice or comments on the Jag will be appreciated.
  • It is not important to me who believes me or not. I am only interested in people of whom would like to post input about their Jaguars, or experiences they have heard. This board seems to have slipped from, "let's all comment on this problem" to "let's all try to discredit the poster" This is sad to me.
    I will not apologize for saying "towed" instead of "transported". So What??? It is the same thing to me, and a real fine line, and very petty to keep harping on it. The car is at the dealer, they came and got it, end of issue!

    The attorney is involved now, that is neither here now there, as I am only asking for input as to the mechanical attributes of the car not legal advice. This attorney is high-powered as are many, and maybe you don't talk that way but people I know do. Welcome to the real world.

    The process is still too fresh for the Lemon Law to be brought on line.

    Also the 2004 IS totally new, about 95 percent so. It is also a radical aluminum design. A person with a 2002 will definitely have a different and better car with the 2004. That being that the individual car doesn't have a problem of course, like this one does.

    Anyone that doesn't have anything to say contructively about the problems put forth with the car, need not waste their time posting and reposting. I would really appreciate some reasonable responses.
  • How's your friend doing with resolving his problem??
  • Thank you for asking......

    The problem has not been resolved yet. However he went down to Scottsdale last week and had a lengthy discussion with the dealer. They were very accomodating. They told him they want to get him another car, but until they find the problem, their hands are tied. A couple managers are going to drive the hell out of it this weekend, taking it out of town etc, to try to get it to duplicate the problem. Hopefully they will find the glitch, however, it seems it is usually experienced in everyday use by the owner. So far the consensus is the car will not be reclaimed by my friend. I don't have any information on the lawyer side of it.

    Meanwhile he has rented a new Lincoln until all this is resolved. He hates it, and says it is not nearly the car his Jaguar was. In spite of the problem with the Jag he really is missing the car.
    As it was special ordered, and he had to wait for it excitedly.

    I was hoping that someone may have experienced unusual problems with their new Jag and may have posted by now. This particular top of the line model, (2004 Vanden Plas), is still relatively rare, as the other models are more frequently sold. I still think the problem is something to do with the circuitry between the accelerator-gear shifter. The system somehow stores codes as to the anticipation of throttle needs in conjuntion with the transmission needs, and they are activated when the transmission indicator is selected and the accellerator depressed. I would have to do more research, but I think all these responses are all electronic and the direct mechanical links have been eliminated. This is where the type of problems has been experienced in other makes.

    After more indepth discussion about the other issue, the shaking, having not been in the car at the time, I feel it may have had something to do with the same computer glitch. As he has told me he had no power, while it was shaking, and the fuel mileage would drop like a rock. This is similar to an older car when you would have a carburation problem, or vacumn problem. Yes, I have done a lot of restoration of engines and cars from the 60's.

    My opinion: cars are becoming too computer operated. This takes a lot of control away from the driver. Car makers think computers never error, but in realty they are not infallible! I say keep the computers as non-critical applications in these new cars. And leave the operation of the car mechanical only.

    Because I believe in fairness above all in posting. I will definitely post when I hear the results of this issue. I think I owe that to Jaquar and the board. This issue may end up be completely resolved amicably, who knows?
  • I am able to get a really good price on a 2001 XJ8 though a friend that works for a Jag dealership. I know he has my best interest at heart and is providing an XJ8 with 28K on the clock, in prestine condition, Select Edition, in the $26K range.

    My big question I going to be visiting my local jag dealer on a frequent and regular basis and spending lots of dollars? I have read the horror stories on this forum and am quite concerned. I am used to the Japanese high end vehicle, driving problem free, and am wondering if this is going to be a huge change to the negitive upon switching to the XJ8. It seems to appear there's a multitude of minor to major disappointments with these cars that, quite frankly, I have never experienced in the 10 years of driving Acura and Infiniti. All advise will be appreciated. Thanks to all...Rich
  • It is highly possible that the vehicle could have been towed by a non-flatbed. Most Jaguar dealers do not have their own towing service, they contract out. Jag does insist on flatbeds. However, I had an experience with my S-Type being towed by a non-flatbed. The excuse was: "Our flatbed truck had a flat, so we had to use this one". When I informed Jaguar about what had happened, they said they would investigate, never heard back from Jag. Not to mention a 3 or more hour wait on a tow (at least 3 times). In my 4 year ownership of my S-Type, I have had many many problems, including a new engine and two new transmissions. Stubborn dealer, and careless mechanics. Even had a troubleshooter come down from Detroit with specialized equipment. However, I can say, and I agree with Redrockbunny comment on Jag's customer service. Jaguar is the King or Queen of double talk. Lot's of "I'm sorries" and little on solutions. I've had similar result with rentals. I was even given a pick-up truck a couple of times. It appears that in the Washington D.C./Va./Md area, Enterprise has the contract to supply rental vehicles. And you get what's on the lot at the time. To date my vehicle has spent 148 days in service. Thank God I have only 4 more payments.
  • Just an update on my friend's Jaguar. The car sat at the dealer for over a month. They checked it out from stem to stern. Supposedly nothing was found that would cause the anomalies. Of course in the meantime my friend is in the middle of many other projects including trying to build a new home, and had to pay for a rented Lincoln and Cadillac while Jag was trying to de-bug his car. Quite expensive and inconvenient. Finally the dealer said my friend had to take the car back. He refused, and left it sitting on the lot for several weeks. Then higher-up Jaguar representives contacted him and asked him to give it one more try. Finally he took the car back, and has had it for about a month. I am afraid to ever ride in what we have termed the "death" car again. My friend is between a rock and a hard place: continue to drive it and wait for something else to surface, or trade it off and forfeit a major chunk of change. Hopefully after more consumers are able to document this problem, Jaquar will eventually be able to address it in some manner. I do not fault Jaguar, but I do think the vehicles have become so sophisticated in this day that finding anomalies is quite difficult. My friend told Jaguar if he has a bad accident with the car, they can expect a very large lawsuit. So far he has not had any further problems, I frankly haven't wanted to ask him, it is a very sore subject. End of story for the time being.

    By the way I think the car originally was taken to Scottsdale on a flatbed truck, I at the time, when posting: "it was towed," didn't even think to ask how it was taken down there.

    Also finally someone has posted a very similar problem with their Jaguar. You can click on this URL for further information:
  • Mr_ShiftrightMr_Shiftright Sonoma, CaliforniaPosts: 64,490
    I still don't see how it's possible that he could not stop the car with this "sudden acceleration". This incident would require a wide open throttle occurring on its own and a complete brake failure at the same moment. It seems so unlikely, and isn't even explainable. It requires one to believe that not one, but two one-in-a-million things happened at the identical time.

    This could be a disorientation issue. I know it certainly happens in small aircraft, where a perfectly operating plane is driven right into the ground (John Kennedy for instance).

    But who knows? It's very weird and I'm still pretty skeptical that the car is as fault until someone can explain it to me in scientific terms.
  • To Redrock Bunny, I've not experienced sudden acceleration, but I have experienced (also quite frightening) the opposite. While driving on the highway, the car just died. Engine cuts out. Complete loss of engine power. The weird thing is you press the accelerator and the car does not speed up, just slows down while coasting. But for some reason the tach keeps showing engine rpm's that you had prior to the stall. The first time this happened, it was a couple yrs ago and I didn't give it much thought. But on a recent trip to Florida from PA, it happened 6 or 7 times w/in 2 hrs. It would have happened more often except I realized that by keeping the throttle pressed all the time (i.e. avoiding coasting), the car wasn't as likely to stall. Except driving on the highway w/o being able to coast was very difficult, had to either brake or accelerate. When I had taken the car to the dealer, they cleaned the throttle body but it didn't help. Couple days ago, I got a letter from Jag that they're recalling my car for stalling while driving. Maybe they'll fix it now... My jag is a 98 XJ8 w/79K mi. I have owned 3 other jags in two yrs but will never get another one. The brand's customer service is AWFUL!!
  • Mr_ShiftrightMr_Shiftright Sonoma, CaliforniaPosts: 64,490
    The dealer should have done more than that for you. That was a waste of time. This sounds like a throttle body sensor issue to me, sending wrong or garbled signal to the computer and shutting down your injectors. That must be a very irritating problem.
  • seminole_kevseminole_kev Posts: 1,722
    Anything they might crank out still would beat the hell out of the British-Leyland days! ;)
  • tfmtfm Posts: 1
    I've been looking at a 2004 Jag X and I've talked with a few people about the maintenance. Most folks are saying not to buy it as the maintenance costs are high. Anyone have any insight for me? Thanks.
  • We are having problems with the new transmission in the 2004 Jaguar. On occasion it will not shift from 2nd to 3rd properly - can race to 4400 rpm, will jerk into gear and/or will roar the engine. We have not been able to have it fixed, because, again, the Scottsdale dealer says they cannot duplicate the problem. Has anyone else had this sort of problem?
  • dawn7dawn7 Posts: 7

    some insight......

    Maintenance is free on Jaguars for 4 years 50,000 miles. Spark plugs last 100K and oil changes are infrequent.

    The X-Type was recently rated the highest quality car from Europe, with the X-Type assembly plant earning the highest award from JDPowers in 2005.

    Jaguar powertrains were just rated the highest quality powertrains of any manufacturer in the world by the 2005 JD power survey.

    Jaguar was rated #2 in overall quality of all brands in the 2005 JDPower survey.
  • I'm looking to buy a used Jag...S-Type, 2002 or later. I live in Austin, TX. A couple of questions:
    1. Repairs and maintenance: how much of an issue are repairs and maintenance. Looking over this message board, I get the impression that Jag dealers may not be the most responsive repair shops among car dealerships. But I also understand that Jag rank #2, under Lexus, for customer satisfaction. Is that customer satisfaction with the car, satisfaction with the dealer, satisfaction with repair issues, or a what?
    2. I have talked to a couple of local Jag owners, they tell me the only Jag dealer is Austin is not held in very high esteem by other Jag dealers in the state for repair issues. However, these owners did NOT buy their Jag from the local dealer, so maybe the poor response results from that fact. Any thoughts?

  • Mr_ShiftrightMr_Shiftright Sonoma, CaliforniaPosts: 64,490
    According to Edmund's "True Cost To Own" calculations:

    True Cost To Own: Calculate for Jaguar S Type Here

    your future S Type does very well in its class, although none of the cars in its class are particularly cheap to own. Edmunds says .55 cents a mile, (see criteria used for the calculation in the link I sent you), which one would expect compared to a Toyota Echo for instance.

    Probably the only area where the S Type does not perform well on a cost per mile basis is when you figure in depreciation. It will depreciate more heavily than say a Lexus...figure about $10,000 in 5 years, or a little more.

    Naturally, the car you buy in used condition counts for a lot here. The cost-to-own calculations presume you started with a car in very good condition and also presumes a decent level of dealer support.
  • If anyone could help? I am looking to change the front brakes on a 92 XJS12.
    After looking at the callipers I see four bolts that look more like they hold the calliper
    together? I am used to the two bolt system that most cars use to hold the calliper to the
    suspension. I did see two other bolts that could be what i am used to. I just thought I would seek
    advice before I dig in.

    Its been a few years but do I open the reservoir cover when I compress the piston?

    Any other advice would be appreciated.

    PS Had no Idea about the rear brake system. Never seen it and wont be touching them. LOL
  • After having new struts installed a message has appeared on dash that reads CATS Fault. Is there a computer that needs to be reset? :confuse:
  • joe57joe57 Posts: 3
    the car ran fine, turned it off, went out next morning and wouldn't start. the message center flashed a message about "trac" and "asc" not available and boot not available, also, i can't get the gear shift out of park position. each time i try to start it, i get one turn of the key, a click, and this message board. any suggestions as what to try?
  • seminole_kevseminole_kev Posts: 1,722
    Dead battery?
  • treadwelltreadwell Posts: 1
    My 98 XJ8 just started to stall out when driving. It has 128,000 highway miles. I can coast to a stop, than re-start and it will run rough. Stepping on the gas causes it to die out. Than after setting for a few minutes (off) re-starting I can get it going. Than it will die out or sputter and then kick in like nothing is wrong. It sounds like a fuel filter problem or ignition coil packs. If coil packs how does one test them (without dealer) we have a lousy dealer in our area. Any suggestions would be appreciated.
  • gxmangxman Posts: 2
    recently i detailed the interior of my jag and i hit the valet mode button now i can't get it out of valet mode.i don't have a there anyway mannually i can get it out of valet mode.i tried pressing the valet mode button over and over again and again and still can't get it out of this mode. my trunk won't open and my sunroof opens but closes up about ten seconds later. is there anyone out there that can help me. thanks.
  • rnrmusicrnrmusic Posts: 1
    Yes the only way to reset the valet button (because I just did this) is to open the trunk manually with the key. Stick the key in the little hole between the X and the K on the rear panel label. There is a hole for it- it hard to see. This will reset your buttons and open your trunk......Good Luck
  • cobraskipcobraskip Posts: 1
    Does anyone know the name of the paint manufacturer Jaguar is using on their 2005 models? I am building a 1966 Cobra Replica and am interested in painting it their color called Radiance which is a metallic paint.

  • kkrkkr Posts: 1
    I have the same problem on my 1998 XJ8. Did you find the solution to this problem?
This discussion has been closed.