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I have an excellent relationship with my dealer (at least I did before this event). My dealer is unable to diagnose the problems with my car. They are making a best effort but the solution eludes them.
I would have thought GM customer service would have marshalled engineering resources within GM to assist the dealer with these problems. Wrong. They have, in total, just angered my dealer by telling him that his performance is poor. Then they call me and tell me what I already know. Absolutely and completely useless.
The agent "assisting" me, "Mary" is, quite frankly, a waste of oxygen. She calls me at home during the day and at work at night (we're in the same time zone). You could not find a worse representative for General Motors if you tried.
Have others had success with GM customer service? If so, how did you achieve this?
I have purchased many new vehicles. ----- When I take delivery of my new vehicle, I make it VERY CLEAR to the sales person, that we will be taking a final test drive with DEALER Plates on the new vehicle, prior to signing the final papers and taking ownership! ----- This insures that the vehicle is prepared properly. ----- If the vehicle is NOT operating properly, I will have NO PROBLEM backing out of the deal! ------(I only put $100.00 dollars on the deal when I sign the contract. ----- My trade is the down payment!) ------ I make sure that I take the vehicle out on the highway, and in city traffic. ----- I accelerate HARD, and I look for smooth positive shifting. When I approach a stop light I look for smooth down shifting. ----- The sales person then takes me through the entire vehicle to make sure that everything is operating properly. ---- At this point in time we then go into the office and finalize the sale! ----- (I MAKE THIS PROCESS VERY CLEAR AT THE TIME OF PURCHASE! ---- If the dealership cannot accommodate "my process of taking delivery," I thank them for their time, and I find another dealer. ------ Not all problems can be found, but this can eliminate most of them! ----- As long as you hold the "MONEY," ----- you are in control of the purchase. ------ If you find something wrong with the transmission, the dealer cannot force you to take delivery of the vehicle! ---- You can force them to give you another vehicle! ----- Why, because you have not signed the final papers! ----- Best regards. ----- Dwayne :shades:
So a couple of months ago, it occurred to me that the battery was getting some age on it and I installed a new one. The problem went away. I don't know why a new battery would make a difference. Maybe disconnecting the battery caused the warning code to drop out or reset. Maybe the ground was not all that good. The cables and connections on the battery looked good, so who knows.
I thought I would write this up hopefully to save someone $$$ and time.