Ford's total lack of accountability
My 2013 Ford Fusion Hybrid has averaged 35 mpg since I bought it (13000 miles) The best any Ford rep (3 of them using their own computers) could do was 39.9 driving downhill with no AC on and never going over 55 mph. One of the things I liked about the car was that the computer in car actually gave really accurate readings about mpg and gals used. Never off by more than 2% one way or another. Since the programming fix of last summer, my car now shows I am getting 44.5 mpg on average when in reality it is still getting a bit over 35. SO, the fix was to change the computer? To top it off, I have been promised SEVEN times that my complaint would be elevated to next level of engineering. 13 months later, no such thing occurred. Ford is deceitful, and fraudulent, and the approach is to hide behind the EPA. Motor Trend, Car and Driver, Road and Track, and Consumer Reports have all debunked the myth behind Ford's mileage claims. When will they do something about it? Probably never. Funny about how Ford re-did the mileage claims on the C-Max and sent everyone who bought one a check. Three of my closest friends loved the look of my Fusion but because of the way I have been treated, one bought an Avalon, one bought a Buick, and the other a Honda. Any of them would be a much better choice than the Fusion Hybrid.
Actually I do like the car. And realistically it is difficult to complain about 35 MPG, but Ford continues with their fraudulent claims about mileage. I have joined a class action lawsuit.
For the record, those of you who claim you are getting these ridiculous mileage claims because of what the computer tells you...actually check. Divide miles by gallons used to get the real picture, even if someone from Ford actually told me that is not the accurate way to determine mileage. This came from the Regional Customer Service manager.