How to Ship a Car You Bought Online
Edmunds.com Member, Administrator, Moderator Posts: 10,315
edited April 2017 in Editorial
How to Ship a Car You Bought Online
Edmunds.com offers Online Car Buyers tips for choosing Auto Shippers to transport a car purchased far from home.
This discussion has been closed.
Never ship terminal to terminal. There are too many "cooks in the pot" with this type of shipping. If damages are incurred it is very difficult to establish a chain of occurrences determining who or which company, exactly, is responsible for the repair of the vehicle.
"Door to door" is a term. If the truck can be maneuvered down the street successfully and there are no low hanging branches as well as no limiting local restrictions preventing the delivery, then it will indeed be a door to door service. If the road is not accessible for some reason mentioned above, then the driver will coordinate the drop at a nearby large parking lot, such as a school or a market. There he/she will unload the vehicle for inspection.
The driver will fill out a BOL, a Bill Of Lading. It is a walk around visual inspection of the vehicle before he takes possession to load the auto on the truck. It looks just like the paper you receive when you rent a car. There is a drawing of a generic vehicle and two views.
The driver will fill out the form and have the person releasing sign-off on the condition of the auto at the time of loading. The driver will leave behind a copy of the BOL. Upon delivery it is imperative that the consumer receiving the vehicle carries out a thorough, rigorous inspection before signing any papers. There must be a visual of the roof, hood, undercarriage, exterior and bumpers. The truck driver will present an original of the BOL. If all is good, there is a sign-off on the BOL and it will suffice as the receipt of the shipment for the customer.
IF NOT OKAY at that exact moment whereas damage has occurred, the consumer must immediately contact their broker... right then and there, in order to have assistance with completion of the BOL form. That is how it is done. Never alone! As a consumer you must always have an emergency number for your brokerage. The broker should guide you step by step while on the phone, with the driver present, and before paying. I am going to shout this next sentence so it is ingrained in your mind... DAMAGES MUST BE WRITTEN ON THE BILL OF LADING TO PURSUE AN INSURANCE CLAIM.
An educated consumer is the best client! Ask questions and I will respond here at this forum.... Missy
Car looked great, but when he opened the door, it was a total ashtray. spent almost $1000 to try to get the smell out. It's better, but the stink will take YEARS to really go away, if ever.
A real heart breaker, for sure.
That was one question he never DREAMED of asking, whether it had been smoked in...
Its not a toy you can return back to Amazon
January this year i had my truck transported by a big name company. They scratched my truck which resulted in $1400 in damages. A claim was filled out and approved in February. At the time i was working with a young lady that handled my claim. She said it was in accounting waiting to be sent out. I didn't see anything so i called and she was no longer with the company. Everytime after i called after that they would transfer me around then would end up at a voicemail. Do i need to take this to court to receive my claim? Thank you.
1. Do some companies claim some damage is acceptable? For example, if I were to have a car shipped and it arrived with stone chips on the hood that weren't there before loading, do some/all shipping companies claim that type of damage is to be expected and, therefore, acceptable?
2. Is it better (safer, cheaper, easier to deal with) to go with a broker who finds a shipping company or deal directly with the shipping company?