Chevy Suburban oil disappearing

anna5555anna5555 Member Posts: 5
edited November 2014 in Chevrolet
Hi there,
Wondering if this has happened to anyone else before, My vehicle appears to be losing oil, we don't see it on the ground, or smoking, but the first time it happened, wasn't long after an oil change so we thought maybe enough oil was not put in it..later I was taking it to Brett's for the dam air bag sensor again, when I got it there they called and told me my oil was down, I said "impossible" we just topped it up the other day anyhow they said they would do the oil change this time..my oil gauge had malfunctioned also, they said it was $65 for the gauge and $300 to put it in..so I did not have that done as by the time I was done it was way over my budget at this time..
I took it home, we decided to go the States a few months later, got the guys to check my oil before I left, it wasn't even showing on the stick! We had to add 3 more liters to bring it up, my oil light had not come on to tell me to change it either, by the time I came back from the States it was at 8000 clicks, I had made the apt to take it back to Brett's again, they are changing the oil again, and I have to bring it back every 1000's km, we checked the tail pipe and when you run your finger in it, it comes out black, the other vehicles are not..Anyone have this happen? I also keep getting notices for airbag repairs for the third time..
thanks
annie

Comments

  • anna5555anna5555 Member Posts: 5
    Sorry forgot to say it is a 2010 suburban still under warranty for the drive train..
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hi anna5555,

    We're sorry to learn about this issue with your vehicle losing oil. Where exactly are you located? If you'd like to provide your VIN, full contact information and servicing dealership we can connect you with a team in your area that can be of further assistance. Please send us a private message, or email us at [email protected] [attn Amber].

    Amber N.
    GM Customer Care
  • anna5555anna5555 Member Posts: 5
    Hi Amber, I am near Saint John NB, and my Brett dealer is doing an oil consumption test, someone just mentioned to me to if the PVC is not working properly it would do this, does the Suburban even have one? Some of the new ones don't..I love my vehicle as I have a special care home with 6 residents it is excellent for everyone, my oil gauge is defective and it costs $65 for the part and $300 to put it in..lots of little computer things..she is great shape besides that though..hopefully they find the problem with the oil before the warranty goes..the second time it has done this..
  • steverstever Guest Posts: 52,454
    @anna5555, you may want to use the contact info that Amber left in order to open an "official" case with GM. It's probably a different process in Canada though.
  • anna5555anna5555 Member Posts: 5
    thanks for the info, I am currently doing the consumption test with them..they have been great..starting to get electrical problems too, love the vehicle though so hopefully it is not major..
  • PF_FlyerPF_Flyer Member Posts: 9,372
    anna5555 said:

    thanks for the info, I am currently doing the consumption test with them..they have been great..starting to get electrical problems too, love the vehicle though so hopefully it is not major..

    Be sure to let us know how it turns out. I'm really curious to know where the oil is winding up. It has to be going somewhere.
  • thecardoc3thecardoc3 Member Posts: 5,727
    If it isn't leaking externally then it's going out the tailpipe. If so the question then becomes "At what point does someone justify thousands of dollars in expense to try and save ten to twenty dollars between oil changes?"

    Just remember all of the "experts" who did everything they could think of to try to convince the consumers that a dexos approved product wasn't necessary for their engines? Where are they now when the very real issues that an approved product would have prevented are occurring? They were so sure of themselves back then, where have they all gone?
  • steverstever Guest Posts: 52,454
    edited November 2014
    @anna5555 seems pretty familiar with Brett Chevrolet so maybe the dealer has been changing the oil all along. Who knows if the dealer was using the "right" oil though.
  • thecardoc3thecardoc3 Member Posts: 5,727
    edited November 2014
    A lot of the dealers were mislead by the claims and in order to provide "competitively priced" services they did not embrace the change in the specification. The irony in that is top independents who did the right thing and adjusted to the revised specification immediately were chastised for doing so. Even articles here in Edmunds played a role in casting doubt about the dexos requirement. We are almost to the point of getting to say that hindsight is 20/20.
  • steverstever Guest Posts: 52,454
    edited November 2014
    In other news, GM has announced Dexos gasoline, stating that normal Top Tier gas isn't quite good enough for their finicky engines.

    Meanwhile, consumers continue to flock to Murphys where gas is a dime cheaper (like me....).

    (@anna5555, please don't mind us - we've been running the Dexos debate for a few years now. But please keep us posted on how your Suburban does at the dealer).
  • thecardoc3thecardoc3 Member Posts: 5,727
    edited November 2014
    Actually she should mind us, all consumers should. Why (how) is it in their best interest to keep consumers in the dark about service (fluid) specifications?

    NONE of my regular customers suffered failures like anna's and many others that you see reported. Meanwhile the cars that I did have to diagnose and repair (serviced elsewhere) that did were not serviced to the appropriate standard. Frankly I'd like to see consumers push harder to find out if their dealers serviced their cars correctly or not especially if they experienced a failure. Is there a reason that you would feel differently? Besides don't all of the oil companies offer warranties if their product doesn't protect someone's car correctly? Have they ever been held to their promise?
  • anna5555anna5555 Member Posts: 5
    The thing is we always changed the oil ourselves as soon as the light came on to tell us, but the oil gauge also quit, they said $65 for the gauge and about $300 to put it in..so the oil disappearing happed twice, once when we did it, and the next time they made the change when I went in, and it disappeared, now I went for the first 1000 check and it was right where it was supposed to be, so will recheck with the next thousand which will be next week.

    Tthe other thing that was weird was that my sensor light went and they changed the sensor, now I always hit my mileage button to watch how much I was burning and I use the medium grade, but after they changed the sensor I lost up to 50 clicks per tank., I was getting 600 clicks to a tank unless highway driving and she is excellent with then we used gas from down in the states when we were down and got 868 to a tank...which I thought was good..the 600 for regular driving on this vehicle was also good but now it is about 550.
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