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i blame VW. no one else.
04 FEB 2003
VOLKSWAGEN AND AUDI TO REPLACE ALL IGNITION COIL PARTS ON 2001, 2002 AND SOME 2003 MODELS
AUBURN HILLS, Mich. – Volkswagen of America, Inc. and Audi of America, Inc. today announced a customer service action in which the companies will ultimately replace the ignition coils in all 2001 and 2002 model year cars equipped with certain engines that have been experiencing a higher-than-normal failure rate. Also affected are very early production 2003 models.
The companies are currently notifying all customers potentially affected and are initially replacing those ignition coils that fail at no cost. The updated customer service action, replacing all ignition coils whether they fail or not, will be implemented in the coming months.
“We know that some ignition coils installed in our cars are not up to our high quality standards, and we are determined to do the right thing for our customers. The right thing to do is to fix every single car with these coils by replacing them whether they are broken yet or not. That is exactly what we will do as soon as we have the parts,” said Gerd Klauss, president and CEO, Volkswagen of America, Inc.
The vehicles affected in this action include cars equipped with 1.8 liter engines, which includes the Audi TT and A4; and the VW Golf/GTI, Jetta, New Beetle and Passat. The companies also included the Passat W8 engine, all VW’s equipped with the 2.8 liter VR6; as well as the Audi 3.0 liter V6 engine. In total, approximately 530,000 cars are affected by this action.
The ignition coils provide electricity to the engine’s spark plugs during operation. Volkswagen and Audi have recognized through service reports that the ignition coils used in the products listed above have a higher-than-normal failure rate. If an ignition coil fails, the check engine light/malfunction indicator lamp will blink. The car’s performance may, in some cases, become rough and/or the engine will lose some power and the car should be taken to an authorized dealer for repair. The engine and its electronic controls are designed to keep the vehicle running. Some deterioration in performance, however, can be expected.
Volkswagen and Audi are announcing the following customer service action:
The supplier is working triple shifts and seven days a week to make as many new parts as possible. Additionally, a second supplier has been activated.
Soon customers will be notified by mail that Volkswagen and Audi will proactively begin replacing all ignition coils in cars potentially affected, whether a failure has occurred or not. This action will begin in the coming months as soon as replacement ignition coil supply volumes will allow.
In order to minimize inconvenience to customers during repair, Volkswagen and Audi dealers will offer alternative transportation at no cost.
Customers with questions should call VW Customer Relations toll-free at (800) 822-8987 or Audi Customer Relations toll-free at (800) 822-2834.
# # #
of course, it wasn't my car acting like a lawnmower with water in the gas tank.
now we get to see if VW can play catch-up ball and if the fix works.
On the day I was to call back the EPC light came on,also not blinking. Called up. They said they were very busy and I made an appt for 2 days later. I was concerned because I drive over 100 miles a day. Service person assured me it was safe to drive. At this time I was not aware of the coil problem!
On the way to drop car at dealership my car lost power, luckily it was on my street.
It was towed to the dealership 8 days ago. They did provide a rental. I finally heard from them this morning. Surprise! It is the ignition coil.
But service person said it is not the same problem as the other ones since mine is a V6.
Mine is only the 2nd one he has seen with the problem! I asked him to explain why it would not be the same problem and he said because he has only seen 2 of the V6's with the problem. Now that's a good answer! We have told dealership that we will not take car unless all 6 coils (I thought a V6 had 6 but he says it has 4) are replaced. He said if it was his choice he would replace all 4 but VW won't let him. As mentioned in previous posts the VW customer care center is useless.
http://www.cbs.com/latenight/lateshow/top_ten/
and your system administrator is a doofus, he/she/it needs to install a cache server....
Top Ten Signs Your Volkswagen Needs To Be Recalled
10. The steering wheel is in the back seat
9. You're constantly stopping for coffee so you don't doze off from the carbon monoxide
8. Mix-up at factory gave you an anti-lock radio and AM/FM brakes
7. The roof rolls back, but it's not a convertible
6. If you're in an accident, you have to call a guy to inflate your air bags
5. Hazard light on dashboard reminds you to sign your will
4. Horn emits a very soft meow
3. Warning on tires reads: "For Indoor Use Only"
2. Goes from zero to sixty in about seven weeks
1. Any part of the car may be used as a cigarette lighter
but that's what happens when you let customers fester and mumble and cuss in public without addressing their concerns, your image breaks out in bloody pustules and you are laughed to death.
that's why the Tylenol tampering cases were a watershed in public relations. the CEO got on the news programs, starting with Nightline, within 24 hours and pulled the whole product line until they could tamper-proof it, and offered medical assistance to anybody who had a case. he slapped the table, put his butt on the line, and flatly promised they would not sell until there was no way this could happen again, and would cover every legitimate claim while they reinvented product safety for the whole consumer market. they were off the shelves for something like 14 months.
still the gold standard in crisis response, very seldom reached, alas. despite all the topical jokes about "Tylanide" and "Killemall", they were #1 again almost immediately after the coated caplet came back into the market. dollars to doughnuts you have some at home and at work and trust that Tylenol will do its deal the same way, every time, no matter what. probably trust it more than your family members, in fact. they handled the two or three goofuses and their little plots right, and the world noticed.
VW has nobody to blame but themselves, and I bet no customer has to pay for a coil for five years on these engines as a result, no matter what happens to them.
for reference, it took a little while for Ford to get it in line over some sort of little dustup over the tires on Explorers, but costly Nasser finally got that right with the "customer satisfaction initiative" of recalling every bloody Wilderness AT tire ever used on a Ford-built product. and the explorer remains #1 in its market. folks notice honest make-goods.
Anyone who frequents the internet sites with VW/Audi content has been aware of this problem since this fall. Evidentally that doesn't include VAGs technical or customer service mavens.
How many times will VAG take one step backward for every two forward in North America? They had real winners in the Passat and the A4 but they have blown it.
I say this as a fan of Volkswagen group cars who has owned them on and off since 1965 and always enjoyed good service and good luck with them including my current '98 A4 AvantQ. Heads should roll!
2000 BMW 528i, 2001 BMW 330CiC
http://www.autonews.com/article.cms?articleId=42523
More than 850,000 Volkswagen and Audi vehicles --
about 530,000 sedans and hatchbacks sold in the
U.S. alone -- are being recalled for a faulty
ignition coil. Volkswagen announced the recall last
week, noting that the problem could cause spark
plug failure and rough running, which is usually
indicated by the vehicle's "Check Engine" light.
Most of the cars affected carry the VW corporate
1.8-liter turbo four (which includes the Audi A4
and TT coupe; the VW Golf, GTI, Jetta, New Beetle
and Passat), the 2.8-liter VR6 and the 3.0-liter
V6 engines, as well as the VW Passat's W8.
How come the US Governmental agencies that "regulate cars" have not gotten involved and MANDATED AN INVOLUNTARY RECALL?
I believe that the US Government hasn't issued a manadatory recall for at least two reasons. First, I have not heard of any owner of a failed coil encounter any physical injury or fatality from the failure. Sure, one can say that the potential exists, but since it hasn't happened for the thousands of failures that have occurred, it's more than likely that it won't.
Second, both VW and Audi have made public announcements about the problem along with plans for the replacement of the failed coils and plans for the eventual replacement of all coils regardless of failure. Usually, the Government won't do anything if the company has announced plans for replacement.
All affected cars, all coil packs.
See post #111, also we'll have a link for you in just a bit.
So this should wrap up this mess for everyone in the near future.
MODERATOR --Need help with anything? Click on my name!
To quote some of the article:
"We know that some ignition coils installed in our cars are not up to our high quality standards, and we are determined to do the right thing for our customers. The right thing to do is to fix every single car with these coils by replacing them whether they are broken yet or not. That is exactly what we will do as soon as we have the parts,' said Gerd Klauss, president and CEO, Volkswagen of America, Inc."
and
"The updated customer service action, replacing all ignition coils whether they fail or not, will be implemented in the coming months."
Perhaps this may put some of your concerns to rest. Near the end of the article, you can read details of their Customer Service Action. They've also listed VW and Audi 800 customer service relations numbers for customers that have questions.
Revka
Hatchbacks & Wagons Host
Yesterday, my wife stopped by the dealer here in Arizona. Because she felt there is some lack of power couple days ago in her 2003 1.8T which we bought in Oct last year. The service department tested the car and said the car we fine. And the service manager said so many excuses like "there is not a lot of problem cars out there", "we can't fix the coil unless it breaks", "even it broke, we can only replace the one which failed". With all these excuses he brushed off my wife. On her way back to work, she thought it might be a good idea to get some proof of this checkup. So she went back to the dealer immediately and asked the service manager to get a copy of the test he has done to the coils. Then he said it can be done and took the car to the garage again. This time it takes much longer time for him to test it. 30 mins later, he came out and told my wife that they are going to replace all the coils because the datecode of the coils shows they might be the bad coils. Then we got all 4 coils replaced.
So I agree that a government mandated recall is not appropriate for this type of fault as genuinely annoying and inconvient as it may be.
MODERATOR --Need help with anything? Click on my name!
MODERATOR --Need help with anything? Click on my name!
I am still waiting for the letter from VW concerning the replacement of the other coils. This is our last VW.
MODERATOR --Need help with anything? Click on my name!
It's not just his car that has these problems. I don't know if you could call it a "streak of bad luck" when every 1.8T made had bad coils. That's quite a streak of bad luck.....