Found problems on the first day (please see my previous post), I am now seriously considering buying the Nissan extended warranty plan. Is this worth? What is the cost? I plan to keep this car at least 6 or 7 years.
I have a SL and I too am having a problem with rattles in both sliding door. I have had it to the dealer who says they cannot duplicate the noise. On my next visit I will have to take the service advisor for a demonstration. However, I will admit that it is worse some days than others. I sure do like the van but, there is nothing more frustrating than when I hear those rattles and I will not give up until the problem is resolved. Hey, we spend enormous amounts of money on these automobiles and I do not believe that we the consumer should have to be put through the frustration of spending our time, additional money and inconvience of resolving what appears to be manufacturing defects. I realize that its a fact of life and it happens not only with new Nissan cars but with other manufacturers as well. I tell you, it sure does produce a negative affect on the enjoyment of buying a new car. To drssyoon - Keep the faith and be persistent in resolving the problem. Good luck! To vjj110. I purchased a Nissan Security Plus 84 mos or 100,000 miles extended warranty that cost $1,329.00. I too intend to keep this one for a long time.
I got the 72 month, 100,000 mile warranty for $1,047.00 with $50.00 deductible. You can negotiate the price of the warranty, and you can get it from a dealer other than where you bought the van, if they give you a better price. Good luck!
I have been reading these boards for several weeks. We are ready to buy a new van this week - the deals here in Houston are great - at or slightly above invoice. I currently own a 1998 Sienna, and have excellent offers from several dealers on the trade. The Quest seems like such a great value compared to the Sienna.
However, the problems listed frighten us.
Those of you with rattle problems, were the rattles there when you purchased the van, or did they start after you had owned the van for a few days or weeks?
I appreciate your help, as I hope to buy today or tomorrow.
I have owned my 2004 Quest SE for about 3 weeks now (just took our first big family trip this weekend). I too read the "Problems" board before and since purchasing. I have been quite concerned about what I have read, but have not had the rattling problems others have posted (knock on wood).
We are extremely satisfied with our purchase, and I would highly recommend getting one if it meets your needs. While there is always a possibility for problems, especially with a new model, keep the posts in perspective. Not every 2004 Quest owner is experiencing these issues -- I would argue that most probably are not.
That said, Nissan's inability to diagnose and fix the problems posted is a bit disheartening. I am hoping that it is just a symptom of this being a completely new car and dealerships are inexperienced in how to handle these requests.
In my particular case, the rattle in the passenger side slider (auto) was there when I test drove the van. There was no resolution to the problem at that time. After I purchased the van and driving it, the noise became less and less until now, there seems to be a thump of the door when I go over a bump and it is intermittent. At the time I purchased the van, I thought it would be an easy thing to resolve but it doesn't seem to be turning out that way. The other slider on the driver's side began to rattle at around 500 miles. This slider rattles on and off all the time and it seems to be on the inside of the slider. I took the van in for a 1000 mile check on November 13 and they told me they could not produce the noise in either door. But, I'm not sure they took the van for a test drive because the in/out mileage was the same on the odometer. In any event, the dealer had to order some minor replacement parts and I was told that if the noise continues when those parts arrive they will have to remove the cover on the inside of the slider and check it out. I really like the van. It's one of the greatest minivans yet and I am very enthusastic about it. Depending on how the noise in the sliders is resolved will determine whether or not I will be sorry that I purchased it knowing the rattle was there in one of the sliders when I test drove it. But, at this point I remain confident that it can be resolved. Let's face it, I guess this kind of thing or worse could happen when buying any new car.
As mentioned in another post, great deals to be had in Houston on the new Quest. Bought mine at invoice and found that deal at several dealers. Are they not selling well? Wouldn't doubt it given the progressive styling and obvious quality control problems. Mine was delivered with a non-working DVD player and a poorly installed sunroof which was damaged upon first use. We enjoyed our new van for less than 24 hours and hope to get it back tomorrow after 3 days in the shop.
We've owned our Quest SE for 59 days and 6,527 miles. Have taken 2 major family trips already (obviously) and everyone is happy overall.
The only fly in the ointment has been the door rattle. Without the rattle, the van would be perfect. But, nothings perfect.
The dealer worked on it once, and got rid of the rattle, but it came back...so they're on the right track. Getting ready to take it back in when the next service is due and let them know that they need work on that area a little more to get it out permanantly.
The van runs much stronger with the miles, than it did from day one...and it still gets all the admiring comments. Never heard a negative word about it.
BTW, we have no problem with heat when the A/C is on like some have posted here, so obviously these are all typical, sporadic first year type issues. I've not seen anything that amounts to an "across-the-board" problem with these vans, so far.
I just test drove a 2004 Quest SE and noticed something annoying that I hadn't read about here, which surprised me. The 5 speed models had a very annoying strong vibration at the bottom of the 2nd and 3rd gear range as the vehicle was accelerating. You can't feel it much in the driver's seat but from the front passenger seat, it's like a buzzing in your rear end.
We tried an SL with 4 speed and it was much quieter. No vibration at all. We tried two SEs and they both had the same level of vibration. Am I just more picky and sensitive than other people, or did we find a bad lot of them at this dealer?
Van Fixed!!! For now. Just got the van back from the service shop for three problems. The first one was they had to replace the seat belt strap that pulls out of the ceiling for the rear middle passenger. The brake on it was to sensitive and you couldn't pull it down slow enough without it locking. They finally fixed (this is the second time in) the door rattle/clicking sound from the driver slider (don't know what they did specifically they just said the adjusted it) and the "clunk" noise from the back seemed to be a problem with the rear seat ancor system so they tightened things up and so far so good. It will be interesting to see if the noises come back or not but for now I am very happy.
I have what sounds like the same problem with the driver slider door rattle/clicking sound. It really is more of a clicking sound. How did you convince them of the problem? Did you do a test drive with the service rep? Thanks.
Could you please help me with my door rattle? If you can send me the phone number of your service coordinator I can have my guy call them to figure out how they fixed it. I'd really appreciate an email with the name and number. Thanks.
After reading this board for the last month, I have serious reservations about buying the Quest S. We are looking at the Odyssey and the new Sienna as well. Clearly the Quest is the best looking. Clearly the newly designed cars (Quest and Sienna) will have problems that the Odyssey won't--making it the safe bet. But I really really like the Quest. I want to trust that Nissan will address these a/c and rattling issues.I've only ever owned Hondas and I trust them. I will bring it up with the dealer, but since I'm in the northeast, I won't be sure if he's lying or just honestly hasn't had the a/c problems brought to him yet. Is it foolish to buy a car knowing that these problems exist and rolling the dice on whether the a/c issue (should my car have that one) will be fixed by the summer? My husband is the practical one and therefore is erring on the side of the Honda. Help. Any advice on what to do and if I do go ahead with the Quest, a way to get reassurance from the dealer that they'll be on top of all potential problems? Thanks!
Go pick out the Quest you think you want to buy, and drive it for an extended period of time. Try and arrange an overnight or weekend "tryout" and see if your intended vehicle has any of the "issues" you've read about here. Not all do.
I have the rattle...but not the heat problem. Some have both, and some have neither. They're "first year" type things, I think, and will all get sorted out in time. Just check yours out thoroughly to make sure yours is O.K.
Also, if you are financing, you may have a rescission period, but I'm not sure, since I paid cash.
I too have the rattles. It appears to me that at the site of the seal between the passenger slider and the frame that there is give. Try pullin gtha handle toward you and you can feel it move a bit> I am sure during movement, jolts to the frame do the same and hence the noise. While I dont have access to TSB's I did notice there is a TSB on the quest regarding the sliding doors: NTB03080 this appears to be the number
As an aside, my other and much worse rattle appears to be coming from the rear hatch while driving. It is almost constantly there ith acceleration braking bumps etc and at all speeds. For fun I tried driving briefly with hatch open and noise gone so I wonder if itis a latch or the mechaism on both sides that keeps door up and down.Any others witht his one? It is terribly bothersome!!!!!
Do you have a web site we can access information on the TSB(?) NTB03080? Certainly would appreciate any info. The rattles in my two sliders seems to be getting worse. It is getting to be more than bothersome to me. Guess I am gonna have to make a special trip to the dealer and get on the path to resolving the problem.
I previously reported the navigation and clock problem. They are fixed. I guess it was just some wiring problem and easy to fix.
Thanks to raul4 and shenkar for the info that we can buy Nissan extended warranty from another dealer. I bought an 84 months/100,000 miles gold prefer plan with $50 deductible from another dealer. The cost is $1,313 that is $100 cheaper than what my car’s dealer offered.
This is regarding the 2004 Quest SE model without DVD/NAV package. Have close to 3000 miles on it and as someone else mentioned, the drive seems to be getting better with each mile. Absolutely love this van despite the problems listed below.
I cancelled my extended warranty within the 2 month period. I had the 84 month, 100K Gold for $1303 with $50 deductible. Since I have no DVD/NAV stuff, didn't see the point in keeping an extended warranty. In any case, the loaner car they give out is a small pint sized thing
Started to hear rattles in the sunroof/moonroof and from somewhere in the rear folding seat. The rear folding seat rattle is probably the middle seat belt since we have a booster seat there. I will be taking the van in to have the sunroof/moonroof rattle fixed.
When I walk in the middle aisle, the floor kind of makes a "thunk" sound like a metal plate would when someone heavy steps on it. Is this normal? I will ask the dealer to look at it though.
Got the van back after the dealer fixed a few plastic moulding parts that came loose (in the driver side sliding door, and base trim on the driver side). Still waiting on the part for the rear seat. Was a little disappointed to see the shoddy workmanship in the original.
You know the spare tire is mounted under the floor between the 1st and 2nd rows, right? Could the noise you hear be coming from the cover over the spare when you put your weight on it?
This is regarding the 2004 Quest SE model without DVD/NAV package. Have close to 3000 miles on it and as someone else mentioned, the drive seems to be getting better with each mile. Absolutely love this van despite the problems listed below.
I cancelled my extended warranty within the 2 month period. I had the 84 month, 100K Gold for $1303 with $50 deductible. Since I have no DVD/NAV stuff, didn't see the point in keeping an extended warranty. In any case, the loaner car they give out is a small pint sized thing
Started to hear rattles in the sunroof/moonroof and from somewhere in the rear folding seat. The rear folding seat rattle is probably the middle seat belt since we have a booster seat there. I will be taking the van in to have the sunroof/moonroof rattle fixed.
When I walk in the middle aisle, the floor kind of makes a "thunk" sound like a metal plate would when someone heavy steps on it. Is this normal? I will ask the dealer to look at it though.
Got the van back after the dealer fixed a few plastic moulding parts that came loose (in the driver side sliding door, and base trim on the driver side). Still waiting on the part for the rear seat. Was a little disappointed to see the shoddy workmanship in the original.
Actually, I have mentioned the TSB in my post (#44) before. It did help to reduce the rattle of my SE.
As of today, I still have the rattles coming from the driving side slider door. I suspect the rattles from the sliding door are coming from different sources after the technician performed the procedures in the TSB.
I do agree the observation from mitchdoc (#169) that there is a thin gap between the door and the body which caused the rattles in the slider door when driving on rough road surface.
Probably, it is because the screw is not aligned properly in the upper arm of the door. Just compared the one in the other door and you will understand what I mean.
I probably will bring my SE to the dealer next week to prove my observation/theory. Hopefully, this problem will be finally gone after having the SE for 2 months.
For those who is interested, here is the URL where you can purchase the NTB/TSB:
If you have paid and read the TSB, can you post it? I would probably help many on this board. Perhaps we will all do same in futue t share the wealth of info!
I have an SL model. After about a month and 1/2 I began to hear a rattle in the drivers side sliding door. I sprayed WD40 on all the hinges, and door connections. Rattle went away and has stayed away for 2 months. Hope this helps some of you out there.
If this doesn't work, looka the tsb for the doors Someone did post in the TSB forum it shows how to adjust the striker and latches so they align better
Going to the web site shown in Post #176 (snoopy1010), you will find the following prices to obtain access to the TSBs: One Day - $ 19.99 30 Days - $ 299.98 1 year - $2,499.98 The one-day agreement has, in part, the following stipulation: "The right to view these publications is granted only to the user who completes the purchase agreement. These rights cannot be shared, loaned or resold." And, it is only for online use. Who in the world would pay this kind of money to assist in the resolution of a problem that is the responsibility of the manufacturer to resolve under the warranty provisions? And, even if someone was willing to pay for these TSBs, they could not share it with someone on this thread or anywhere else. Furthermore, I would not use WD40 on any part of my vehicle without the express permission of Nissan, in writing. Even though I cannot find anything in the manual that prohibits the use of this lubricant, who knows what implications the use of WD40 would have in this instance and how the use of it might affect the warranty. Just my 2-cents worth.
We're talking about lubricating the hinges, with one of the most widely used hardware lubricating agents in the country. They sell more WD40 to auto mechanics than probably any other trade.
Every part of a car that has 2 or more connected parts that move in opposition to each other requires lubrication. This is true from the pistons and crankshaft in the engine, to the gears in the transmission, to the bearings in the wheels. Without proper lubrication, they not only make noises, they'll put your butt on the pavement if you DON'T keep'um oiled.
I think we've all made the issue of the doors more complicated than it is in fact. And a simple shot of WD40 just proved it! I'm sorry the solution is not esoteric enough for you, but you can keep fighting with Nissan all you want. All I know is, my van doesn't squeak, rattle or pop anymore, and I'm a happy camper now.
I'll trade you either of my Benz' for your Quest, since you think NISSAN sucks. Then you'll know what sucking really is...the mucho dinero being sucked out of your bank account monthly, to keep these marvels of German engineering on the road.
I recently bought a 2004 Quest SE. I find that the ride quality is too harsh for my taste. I have rackes up nearly 9000 miles so clearly we have been using the van quite a bit. Anyone else experience this??
Hey, I feel your pain, and I'm sorry for the many problems you're having with your van. I'd call my dealer have have them make an appointment to have a Nissan representative come and look at your car. You may have a "Lemon", which is our word in the USA for a bad car. Does Canada have any laws to protect people against these kinds of things?
Do not reduce the inflation pressure below what is written on the placard. Lower inflation = lower load carrying capacity. Overloaded tires leads to tire failures.
All I was saying is that I would not use WD40 on the sliders of MY van without first contacting Nissan. I notice on my sliders that there is a fairly thick lubricant that obviously was put there during the manufacturing process. Now, would the use of WD40 have a negative reaction on the lubricant already there and if so, how would that affect the warranty? It is a perfectly legitimate question. I certainly would not disagree with you that WD40 is a widely used lubricant. But, it is not always the right lubricant for every application where lubricants are required.
Yes, I noticed that the ride quality is not nearly as superior as my previous minivan. Perhaps, the tire pressure does have something to do with it but, I certainly would not lower the pressure under what is recommended. This is something I did not notice when I test drove my SL.
Let me expand a little on my post (#195) if I may. I recall that shortly after I purchased my van, I had to add air after the computer warned me of a flat tire. It was not flat but low in pressure and I brought the pressure up to the recommended PSI. I also have a road vibration problem (Post #37). The dealer said my two front tires were not balanced properly but that did not fix the problem. So, it is a definite possibility that the ride quality is a tire problem. My SL came with Goodyear tires. I do recall that after I replaced the tires on my previous minivan with Michelin the ride quality improved significantly.
I also lowered the pressure a bit and did notice an improvement. I am running about 30 cold now 32 at speed. I think the problem is mainly tires. Unfortunately, in the 17 in wheel there are very few replacements, and in the 16 there are no replacements available yet. I am considering changing to a 16 in wheel at some point in the future when better tires are available.
Just got back from our third trip since we purchased our SE 2 months ago. It was the first trip since we took eyeblind's advice and used the WD40 fix for the rattles in the doors, and the first time we did not have to contend with any unwelcome noises. We never heard a squeak, rattle or pop the whole time, and it sure made the trip more enjoyable for everyone!
The dealer is not going to have much insight on what to do about your problem, as you have found out by now. It's been leaking for a month now, and they haven't been able to fix it so far. This is a new vehicle, and they never had "SkyView Roofs" to deal with before.
I doub't that there have been that many vans with your problem, so it is likely that yours is the only one your dealer has seen with this problem, since the number of new Quests on the road is still relatively small. They are likely experimenting to some extent, and hoping to hit on something that works. That is why I suggest you have them get Nissan involved.
The manufacturer would be in a better position to devise a solution to your problem, and if they can't, they need to replace your vehicle. Again, something only the manufacturer can do. Get Nissan on your case today! Don't delay on this.
shenkar: I understand your logic about the product being too new but we are talking about an oversized sunroof. I would think there is only so many places it can leak. Plus you can always run it through a car wash or spray a hose on it to simulate rain.
But as simple as it may seem, they still have not been able to isolate or stop the leak in a month now...which is waaay over my grace threshhold for water leaking in a 6-week old van!
No way I advise hamster to be patient on this one. He bought a "new" van. And by that by that criteria, leaking roofs are not part of the equation.
anyone who's ever had a car that leaked water from a sunroof can relate to some extent. water in the vehicle outside a bottle, cup or other container is not cool, even on a warm day.
how many of you with a new van would be willing to go and get a pitcher of water and start pouring it in your van? (how many of you still don't let your spouse, kids or other passengers eat or drink in the thing?)
the roof view is prominently displayed in the Nissan commercials as a product differentiator. that's all the more reason this consumer would expect it has to be "right" or made so in a very very responsive, competent, and customer-centric manner.
last time i found the water-leak, i went to the dealer and showed where the water leaked. they spent two days for examining on my van and they couldn't find the leak. i don't know what to do. if anyone has the same problem, please let me know so i can tell the dealer where to fix. thanks.
1) Send a certified letter to Nissan customer service, telling them that 7 days from the time they receive your letter, you will be taking the van back to the dealer. Completely describe the problems you are having, and let them know that the dealer has not been able to resolve your problems.
2) Request that they have a technician to come to the dealership at the time the van is there to show the dealer how to fix it.
3) Take the van back to the dealer on the designated day, and tell them you don't want it back until it doesn't leak anymore.
4) Get all your records together, and go see a lawyer if they haven't resolved the issue within 7 days.
There must be laws to protect consumers in these kinds of situations in Canada. Do you have a "Better Business Bureau" up there?
You might take a look at the manuals you received when you purchased the van. Among the manuals I received here in USA is one entitled, "2004 WARRANTY INFORMATION BOOKLET" which sets forth a step-by-step procedure for resolution of problems. The procedures are covered in Section 2, "NISSAN'S CUSTOMER CARE PROGRAM. In any event, I hope you are able to resolve the problem. Good Luck!
I would follow raul4 suggestion plus here's another suggestion: take a look in your phone book under "Automobile" for a sunroof company. Ask them if they can look at your sunroof. I have had 2 cars with aftermarket sunroofs (moonroofs) that were better quality then the factory. They are probably more knowledgeable about sunroofs then the technicians at the dealership. You may not want them to fix it (not unless Nissan agrees to pay it) but they can probably identify the problem area and offer a solution.
I know it is an inconvenience but the first solution is to stop the leaking.
Comments
Hey, we spend enormous amounts of money on these automobiles and I do not believe that we the consumer should have to be put through the frustration of spending our time, additional money and inconvience of resolving what appears to be manufacturing defects. I realize that its a fact of life and it happens not only with new Nissan cars but with other manufacturers as well. I tell you, it sure does produce a negative affect on the enjoyment of buying a new car.
To drssyoon - Keep the faith and be persistent in resolving the problem. Good luck!
To vjj110. I purchased a Nissan Security Plus 84 mos or 100,000 miles extended warranty that cost $1,329.00. I too intend to keep this one for a long time.
However, the problems listed frighten us.
Those of you with rattle problems, were the rattles there when you purchased the van, or did they start after you had owned the van for a few days or weeks?
I appreciate your help, as I hope to buy today or tomorrow.
We are extremely satisfied with our purchase, and I would highly recommend getting one if it meets your needs. While there is always a possibility for problems, especially with a new model, keep the posts in perspective. Not every 2004 Quest owner is experiencing these issues -- I would argue that most probably are not.
That said, Nissan's inability to diagnose and fix the problems posted is a bit disheartening. I am hoping that it is just a symptom of this being a completely new car and dealerships are inexperienced in how to handle these requests.
The other slider on the driver's side began to rattle at around 500 miles. This slider rattles on and off all the time and it seems to be on the inside of the slider.
I took the van in for a 1000 mile check on November 13 and they told me they could not produce the noise in either door. But, I'm not sure they took the van for a test drive because the in/out mileage was the same on the odometer.
In any event, the dealer had to order some minor replacement parts and I was told that if the noise continues when those parts arrive they will have to remove the cover on the inside of the slider and check it out.
I really like the van. It's one of the greatest minivans yet and I am very enthusastic about it. Depending on how the noise in the sliders is resolved will determine whether or not I will be sorry that I purchased it knowing the rattle was there in one of the sliders when I test drove it. But, at this point I remain confident that it can be resolved.
Let's face it, I guess this kind of thing or worse could happen when buying any new car.
The only fly in the ointment has been the door rattle. Without the rattle, the van would be perfect. But, nothings perfect.
The dealer worked on it once, and got rid of the rattle, but it came back...so they're on the right track. Getting ready to take it back in when the next service is due and let them know that they need work on that area a little more to get it out permanantly.
The van runs much stronger with the miles, than it did from day one...and it still gets all the admiring comments. Never heard a negative word about it.
BTW, we have no problem with heat when the A/C is on like some have posted here, so obviously these are all typical, sporadic first year type issues. I've not seen anything that amounts to an "across-the-board" problem with these vans, so far.
We tried an SL with 4 speed and it was much quieter. No vibration at all. We tried two SEs and they both had the same level of vibration. Am I just more picky and sensitive than other people, or did we find a bad lot of them at this dealer?
Could you please help me with my door rattle? If you can send me the phone number of your service coordinator I can have my guy call them to figure out how they fixed it. I'd really appreciate an email with the name and number. Thanks.
drssyoon@yahoo.com
I have the rattle...but not the heat problem. Some have both, and some have neither. They're "first year" type things, I think, and will all get sorted out in time. Just check yours out thoroughly to make sure yours is O.K.
Also, if you are financing, you may have a rescission period, but I'm not sure, since I paid cash.
NTB03080 this appears to be the number
As an aside, my other and much worse rattle appears to be coming from the rear hatch while driving. It is almost constantly there ith acceleration braking bumps etc and at all speeds. For fun I tried driving briefly with hatch open and noise gone so I wonder if itis a latch or the mechaism on both sides that keeps door up and down.Any others witht his one? It is terribly bothersome!!!!!
The rattles in my two sliders seems to be getting worse. It is getting to be more than bothersome to me.
Guess I am gonna have to make a special trip to the dealer and get on the path to resolving the problem.
Thanks to raul4 and shenkar for the info that we can buy Nissan extended warranty from another dealer. I bought an 84 months/100,000 miles gold prefer plan with $50 deductible from another dealer. The cost is $1,313 that is $100 cheaper than what my car’s dealer offered.
I cancelled my extended warranty within the 2 month period. I had the 84 month, 100K Gold for $1303 with $50 deductible. Since I have no DVD/NAV stuff, didn't see the point in keeping an extended warranty. In any case, the loaner car they give out is a small pint sized thing
Started to hear rattles in the sunroof/moonroof and from somewhere in the rear folding seat. The rear folding seat rattle is probably the middle seat belt since we have a booster seat there. I will be taking the van in to have the sunroof/moonroof rattle fixed.
When I walk in the middle aisle, the floor kind of makes a "thunk" sound like a metal plate would when someone heavy steps on it. Is this normal? I will ask the dealer to look at it though.
Got the van back after the dealer fixed a few plastic moulding parts that came loose (in the driver side sliding door, and base trim on the driver side). Still waiting on the part for the rear seat. Was a little disappointed to see the shoddy workmanship in the original.
Happy thanksgiving!
-- Regards,
-- Vee Gee
I cancelled my extended warranty within the 2 month period. I had the 84 month, 100K Gold for $1303 with $50 deductible. Since I have no DVD/NAV stuff, didn't see the point in keeping an extended warranty. In any case, the loaner car they give out is a small pint sized thing
Started to hear rattles in the sunroof/moonroof and from somewhere in the rear folding seat. The rear folding seat rattle is probably the middle seat belt since we have a booster seat there. I will be taking the van in to have the sunroof/moonroof rattle fixed.
When I walk in the middle aisle, the floor kind of makes a "thunk" sound like a metal plate would when someone heavy steps on it. Is this normal? I will ask the dealer to look at it though.
Got the van back after the dealer fixed a few plastic moulding parts that came loose (in the driver side sliding door, and base trim on the driver side). Still waiting on the part for the rear seat. Was a little disappointed to see the shoddy workmanship in the original.
Happy thanksgiving!
-- Regards,
-- Vee Gee
Investigate what I said in post #173.
As of today, I still have the rattles coming from the driving side slider door. I suspect the rattles from the sliding door are coming from different sources after the technician performed the procedures in the TSB.
I do agree the observation from mitchdoc (#169) that there is a thin gap between the door and the body which caused the rattles in the slider door when driving on rough road surface.
Probably, it is because the screw is not aligned properly in the upper arm of the door. Just compared the one in the other door and you will understand what I mean.
I probably will bring my SE to the dealer next week to prove my observation/theory. Hopefully, this problem will be finally gone after having the SE for 2 months.
For those who is interested, here is the URL where you can purchase the NTB/TSB:
http://www.nissan-techinfo.com/nissan/TSB/Nissan/54368.asp?mscssi- - - - d=
I would probably help many on this board. Perhaps we will all do same in futue t share the wealth of info!
I sprayed WD40 on all the hinges, and door connections. Rattle went away and has stayed away for 2 months. Hope this helps some of you out there.
Now, I'm in love with my van again!! THANKS, EB!!!
Someone did post in the TSB forum it shows how to adjust the striker and latches so they align better
Quest TSB
MrShiftright
Host
One Day - $ 19.99
30 Days - $ 299.98
1 year - $2,499.98
The one-day agreement has, in part, the following stipulation:
"The right to view these publications is granted only to the user who completes the purchase agreement. These rights cannot be shared, loaned or resold." And, it is only for online use.
Who in the world would pay this kind of money to assist in the resolution of a problem that is the responsibility of the manufacturer to resolve under the warranty provisions? And, even if someone was willing to pay for these TSBs, they could not share it with someone on this thread or anywhere else.
Furthermore, I would not use WD40 on any part of my vehicle without the express permission of Nissan, in writing. Even though I cannot find anything in the manual that prohibits the use of this lubricant, who knows what implications the use of WD40 would have in this instance and how the use of it might affect the warranty.
Just my 2-cents worth.
Every part of a car that has 2 or more connected parts that move in opposition to each other requires lubrication. This is true from the pistons and crankshaft in the engine, to the gears in the transmission, to the bearings in the wheels. Without proper lubrication, they not only make noises, they'll put your butt on the pavement if you DON'T keep'um oiled.
I think we've all made the issue of the doors more complicated than it is in fact. And a simple shot of WD40 just proved it! I'm sorry the solution is not esoteric enough for you, but you can keep fighting with Nissan all you want. All I know is, my van doesn't squeak, rattle or pop anymore, and I'm a happy camper now.
Just be glad you've got japanese, AND a warranty!
Raj
Another benefit was that the van tracks better and does not wander on the highway like it did with the higher air pressure.
Do not reduce the inflation pressure below what is written on the placard. Lower inflation = lower load carrying capacity. Overloaded tires leads to tire failures.
I certainly would not disagree with you that WD40 is a widely used lubricant. But, it is not always the right lubricant for every application where lubricants are required.
This is something I did not notice when I test drove my SL.
I also have a road vibration problem (Post #37). The dealer said my two front tires were not balanced properly but that did not fix the problem. So, it is a definite possibility that the ride quality is a tire problem.
My SL came with Goodyear tires.
I do recall that after I replaced the tires on my previous minivan with Michelin the ride quality improved significantly.
Raj
I doub't that there have been that many vans with your problem, so it is likely that yours is the only one your dealer has seen with this problem, since the number of new Quests on the road is still relatively small. They are likely experimenting to some extent, and hoping to hit on something that works. That is why I suggest you have them get Nissan involved.
The manufacturer would be in a better position to devise a solution to your problem, and if they can't, they need to replace your vehicle. Again, something only the manufacturer can do. Get Nissan on your case today! Don't delay on this.
I do agree that Nissan should be involved.
No way I advise hamster to be patient on this one. He bought a "new" van. And by that by that criteria, leaking roofs are not part of the equation.
how many of you with a new van would be willing to go and get a pitcher of water and start pouring it in your van? (how many of you still don't let your spouse, kids or other passengers eat or drink in the thing?)
the roof view is prominently displayed in the Nissan commercials as a product differentiator. that's all the more reason this consumer would expect it has to be "right" or made so in a very very responsive, competent, and customer-centric manner.
thanks.
1) Send a certified letter to Nissan customer service, telling them that 7 days from the time they receive your letter, you will be taking the van back to the dealer. Completely describe the problems you are having, and let them know that the dealer has not been able to resolve your problems.
2) Request that they have a technician to come to the dealership at the time the van is there to show the dealer how to fix it.
3) Take the van back to the dealer on the designated day, and tell them you don't want it back until it doesn't leak anymore.
4) Get all your records together, and go see a lawyer if they haven't resolved the issue within 7 days.
There must be laws to protect consumers in these kinds of situations in Canada. Do you have a "Better Business Bureau" up there?
Among the manuals I received here in USA is one entitled, "2004 WARRANTY INFORMATION BOOKLET" which sets forth a step-by-step procedure for resolution of problems. The procedures are covered in Section 2, "NISSAN'S CUSTOMER CARE PROGRAM.
In any event, I hope you are able to resolve the problem. Good Luck!
I know it is an inconvenience but the first solution is to stop the leaking.