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Nissan Quest 2004+: Problems & Solutions
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Hey, we spend enormous amounts of money on these automobiles and I do not believe that we the consumer should have to be put through the frustration of spending our time, additional money and inconvience of resolving what appears to be manufacturing defects. I realize that its a fact of life and it happens not only with new Nissan cars but with other manufacturers as well. I tell you, it sure does produce a negative affect on the enjoyment of buying a new car.
To drssyoon - Keep the faith and be persistent in resolving the problem. Good luck!
To vjj110. I purchased a Nissan Security Plus 84 mos or 100,000 miles extended warranty that cost $1,329.00. I too intend to keep this one for a long time.
However, the problems listed frighten us.
Those of you with rattle problems, were the rattles there when you purchased the van, or did they start after you had owned the van for a few days or weeks?
I appreciate your help, as I hope to buy today or tomorrow.
We are extremely satisfied with our purchase, and I would highly recommend getting one if it meets your needs. While there is always a possibility for problems, especially with a new model, keep the posts in perspective. Not every 2004 Quest owner is experiencing these issues -- I would argue that most probably are not.
That said, Nissan's inability to diagnose and fix the problems posted is a bit disheartening. I am hoping that it is just a symptom of this being a completely new car and dealerships are inexperienced in how to handle these requests.
The other slider on the driver's side began to rattle at around 500 miles. This slider rattles on and off all the time and it seems to be on the inside of the slider.
I took the van in for a 1000 mile check on November 13 and they told me they could not produce the noise in either door. But, I'm not sure they took the van for a test drive because the in/out mileage was the same on the odometer.
In any event, the dealer had to order some minor replacement parts and I was told that if the noise continues when those parts arrive they will have to remove the cover on the inside of the slider and check it out.
I really like the van. It's one of the greatest minivans yet and I am very enthusastic about it. Depending on how the noise in the sliders is resolved will determine whether or not I will be sorry that I purchased it knowing the rattle was there in one of the sliders when I test drove it. But, at this point I remain confident that it can be resolved.
Let's face it, I guess this kind of thing or worse could happen when buying any new car.
The only fly in the ointment has been the door rattle. Without the rattle, the van would be perfect. But, nothings perfect.
The dealer worked on it once, and got rid of the rattle, but it came back...so they're on the right track. Getting ready to take it back in when the next service is due and let them know that they need work on that area a little more to get it out permanantly.
The van runs much stronger with the miles, than it did from day one...and it still gets all the admiring comments. Never heard a negative word about it.
BTW, we have no problem with heat when the A/C is on like some have posted here, so obviously these are all typical, sporadic first year type issues. I've not seen anything that amounts to an "across-the-board" problem with these vans, so far.
We tried an SL with 4 speed and it was much quieter. No vibration at all. We tried two SEs and they both had the same level of vibration. Am I just more picky and sensitive than other people, or did we find a bad lot of them at this dealer?
Could you please help me with my door rattle? If you can send me the phone number of your service coordinator I can have my guy call them to figure out how they fixed it. I'd really appreciate an email with the name and number. Thanks.
drssyoon@yahoo.com
I have the rattle...but not the heat problem. Some have both, and some have neither. They're "first year" type things, I think, and will all get sorted out in time. Just check yours out thoroughly to make sure yours is O.K.
Also, if you are financing, you may have a rescission period, but I'm not sure, since I paid cash.
NTB03080 this appears to be the number
As an aside, my other and much worse rattle appears to be coming from the rear hatch while driving. It is almost constantly there ith acceleration braking bumps etc and at all speeds. For fun I tried driving briefly with hatch open and noise gone so I wonder if itis a latch or the mechaism on both sides that keeps door up and down.Any others witht his one? It is terribly bothersome!!!!!
The rattles in my two sliders seems to be getting worse. It is getting to be more than bothersome to me.
Guess I am gonna have to make a special trip to the dealer and get on the path to resolving the problem.
Thanks to raul4 and shenkar for the info that we can buy Nissan extended warranty from another dealer. I bought an 84 months/100,000 miles gold prefer plan with $50 deductible from another dealer. The cost is $1,313 that is $100 cheaper than what my car’s dealer offered.
I cancelled my extended warranty within the 2 month period. I had the 84 month, 100K Gold for $1303 with $50 deductible. Since I have no DVD/NAV stuff, didn't see the point in keeping an extended warranty. In any case, the loaner car they give out is a small pint sized thing
Started to hear rattles in the sunroof/moonroof and from somewhere in the rear folding seat. The rear folding seat rattle is probably the middle seat belt since we have a booster seat there. I will be taking the van in to have the sunroof/moonroof rattle fixed.
When I walk in the middle aisle, the floor kind of makes a "thunk" sound like a metal plate would when someone heavy steps on it. Is this normal? I will ask the dealer to look at it though.
Got the van back after the dealer fixed a few plastic moulding parts that came loose (in the driver side sliding door, and base trim on the driver side). Still waiting on the part for the rear seat. Was a little disappointed to see the shoddy workmanship in the original.
Happy thanksgiving!
-- Regards,
-- Vee Gee
I cancelled my extended warranty within the 2 month period. I had the 84 month, 100K Gold for $1303 with $50 deductible. Since I have no DVD/NAV stuff, didn't see the point in keeping an extended warranty. In any case, the loaner car they give out is a small pint sized thing
Started to hear rattles in the sunroof/moonroof and from somewhere in the rear folding seat. The rear folding seat rattle is probably the middle seat belt since we have a booster seat there. I will be taking the van in to have the sunroof/moonroof rattle fixed.
When I walk in the middle aisle, the floor kind of makes a "thunk" sound like a metal plate would when someone heavy steps on it. Is this normal? I will ask the dealer to look at it though.
Got the van back after the dealer fixed a few plastic moulding parts that came loose (in the driver side sliding door, and base trim on the driver side). Still waiting on the part for the rear seat. Was a little disappointed to see the shoddy workmanship in the original.
Happy thanksgiving!
-- Regards,
-- Vee Gee
Investigate what I said in post #173.
As of today, I still have the rattles coming from the driving side slider door. I suspect the rattles from the sliding door are coming from different sources after the technician performed the procedures in the TSB.
I do agree the observation from mitchdoc (#169) that there is a thin gap between the door and the body which caused the rattles in the slider door when driving on rough road surface.
Probably, it is because the screw is not aligned properly in the upper arm of the door. Just compared the one in the other door and you will understand what I mean.
I probably will bring my SE to the dealer next week to prove my observation/theory. Hopefully, this problem will be finally gone after having the SE for 2 months.
For those who is interested, here is the URL where you can purchase the NTB/TSB:
http://www.nissan-techinfo.com/nissan/TSB/Nissan/54368.asp?mscssi- - - - d=
I would probably help many on this board. Perhaps we will all do same in futue t share the wealth of info!
I sprayed WD40 on all the hinges, and door connections. Rattle went away and has stayed away for 2 months. Hope this helps some of you out there.
Now, I'm in love with my van again!! THANKS, EB!!!
Someone did post in the TSB forum it shows how to adjust the striker and latches so they align better
Quest TSB
MrShiftright
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The one-day agreement has, in part, the following stipulation:
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Who in the world would pay this kind of money to assist in the resolution of a problem that is the responsibility of the manufacturer to resolve under the warranty provisions? And, even if someone was willing to pay for these TSBs, they could not share it with someone on this thread or anywhere else.
Furthermore, I would not use WD40 on any part of my vehicle without the express permission of Nissan, in writing. Even though I cannot find anything in the manual that prohibits the use of this lubricant, who knows what implications the use of WD40 would have in this instance and how the use of it might affect the warranty.
Just my 2-cents worth.
Every part of a car that has 2 or more connected parts that move in opposition to each other requires lubrication. This is true from the pistons and crankshaft in the engine, to the gears in the transmission, to the bearings in the wheels. Without proper lubrication, they not only make noises, they'll put your butt on the pavement if you DON'T keep'um oiled.
I think we've all made the issue of the doors more complicated than it is in fact. And a simple shot of WD40 just proved it! I'm sorry the solution is not esoteric enough for you, but you can keep fighting with Nissan all you want. All I know is, my van doesn't squeak, rattle or pop anymore, and I'm a happy camper now.
Just be glad you've got japanese, AND a warranty!
Raj
Another benefit was that the van tracks better and does not wander on the highway like it did with the higher air pressure.
Do not reduce the inflation pressure below what is written on the placard. Lower inflation = lower load carrying capacity. Overloaded tires leads to tire failures.
I certainly would not disagree with you that WD40 is a widely used lubricant. But, it is not always the right lubricant for every application where lubricants are required.
This is something I did not notice when I test drove my SL.
I also have a road vibration problem (Post #37). The dealer said my two front tires were not balanced properly but that did not fix the problem. So, it is a definite possibility that the ride quality is a tire problem.
My SL came with Goodyear tires.
I do recall that after I replaced the tires on my previous minivan with Michelin the ride quality improved significantly.
Raj
I doub't that there have been that many vans with your problem, so it is likely that yours is the only one your dealer has seen with this problem, since the number of new Quests on the road is still relatively small. They are likely experimenting to some extent, and hoping to hit on something that works. That is why I suggest you have them get Nissan involved.
The manufacturer would be in a better position to devise a solution to your problem, and if they can't, they need to replace your vehicle. Again, something only the manufacturer can do. Get Nissan on your case today! Don't delay on this.
I do agree that Nissan should be involved.
No way I advise hamster to be patient on this one. He bought a "new" van. And by that by that criteria, leaking roofs are not part of the equation.
how many of you with a new van would be willing to go and get a pitcher of water and start pouring it in your van? (how many of you still don't let your spouse, kids or other passengers eat or drink in the thing?)
the roof view is prominently displayed in the Nissan commercials as a product differentiator. that's all the more reason this consumer would expect it has to be "right" or made so in a very very responsive, competent, and customer-centric manner.
thanks.
1) Send a certified letter to Nissan customer service, telling them that 7 days from the time they receive your letter, you will be taking the van back to the dealer. Completely describe the problems you are having, and let them know that the dealer has not been able to resolve your problems.
2) Request that they have a technician to come to the dealership at the time the van is there to show the dealer how to fix it.
3) Take the van back to the dealer on the designated day, and tell them you don't want it back until it doesn't leak anymore.
4) Get all your records together, and go see a lawyer if they haven't resolved the issue within 7 days.
There must be laws to protect consumers in these kinds of situations in Canada. Do you have a "Better Business Bureau" up there?
Among the manuals I received here in USA is one entitled, "2004 WARRANTY INFORMATION BOOKLET" which sets forth a step-by-step procedure for resolution of problems. The procedures are covered in Section 2, "NISSAN'S CUSTOMER CARE PROGRAM.
In any event, I hope you are able to resolve the problem. Good Luck!
I know it is an inconvenience but the first solution is to stop the leaking.