2013 and earlier-Subaru Forester Prices Paid and Buying Experience

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Comments

  • cjkbme2wcjkbme2w Member Posts: 82
    It's actually 2.9% up to 63 months which I opted for. I chose 63 vs 60 since I could use some of the monthly savings to pay off higher rate debt.

    Other Subaru financing available if you qualified for the 2.9% one.

    3.9% for 72 months

    1.9% for 36 months
  • jogousajogousa Member Posts: 402
    That's funny - I considered the same thing except I did not have a Santa Fe on my list and both, CRV and RAV4 were to be all AWD models.

    RAV4 was tempting with zero % financing but they only had one AWD so I could not get any good deal.
    As far as CRV (AWD) the local dealer wanted full sticker - so I walked out.

    I bought 2010 Forester XT Premium package - that is all that was available in my neck of the woods. I have had a 2005 Forester (non-turbo) so I wanted a bit more power for those high altitude drives in the Rockies and Smokies. I gave that Subie to my son.

    Just returned from a 2000 mile trip to/from the Smokies and all worked fine. I like the manual/sport shifting option on the AT - great for braking on long down hills. Good that I've read the handbook to see how that actually works! Then, after a little practice, I use it now all the time both, for passing and for braking by down shifting to 3rd or 2nd gear that stays in.

    The only negative is the premium high octane fuel requirement (because of the Turbo).
    Also, the mileage wasn't that great - got an average 20.1 on that trip!

    Got an exact weight of my Forester (on a truck scale) - 4950 lbs - with 2 adults, 2 kids, 4 bicycles and Yakima storage box fully loaded on top.

    Happy motoring!
  • cjkbme2wcjkbme2w Member Posts: 82
    More about my purchase experience and one weekend with the car.

    I sat down with the dreaded finance person at my local DE dealer on Saturday. They were not that bad, but one fast one they tried to pull on me was to include a $199 theft protection program (from Safe Guard Products). It was only an opt out program (I only signed to cancel it) and I feel if I did not say anything they would have included it in my payment. They said this was included on all their cars and
    you have the option to cancel it (which I did).

    Then they tried to sell me their version of the Extended Warranty (which you can use at any dealer), but I was only interested in the Subaru Gold one so that is what I inquired about. Whether it was because I was a pain (or my screaming 3 y/o son), the finance lady said that she could beat Mastria's numbers because they were still making $350 at cost (as Subaru is giving a $350 rebate in August to dealers for every contract they sell). She also showed me the cost sheet, and these are the numbers I remembered for my Edmund's Forum friends. These are the prices you should demand in August as they are still making $350 at this price. I think a dealer has to live, so I am ok with paying cost (vs. below this). I chose the 6/80K for $810.

    Gold Plan - $0 deductible. Dealers are getting a $350 rebate regardless of the price they sell at in August. This rebate changes from $50-$500 each month, so
    August is a good month to negotiate one of these.

    6/80K - retails $1,620 - Dealer cost is $810 - Mastria = $1,049
    6/100K - retails $2,224 - Dealer cost is $1,112
    7/70K - retails $1,620 - Dealer cost is $810
    7/100K - retails for $2522 - Dealer cost is $1,261 - Mastria = $1,495

    Finally they tried to sell me a maintenance plan that covers all oil changes, the 15K and 30K service for $806. I priced this service at $973 if I go to the same Subaru dealer. They did say I get a $500 rebate from Subaru towards any future cars, so this seems like a good deal. ANY THOUGHTS??

    Regardless of these issues, I still got the car, and I have had a weekend to play with my new 2010 Forester 2.5 Special Edition. I have the non turbo version so it is not nearly as quick as my VW Jetta Tubro, but since I am using this car mostly for transporting a 3 y/o and a 1 y/o, I didn't really need the XT. I got 23 mpg from a mix of city and hwy driving so far. I really like the avg. mpg indicator so I can see what habits increase or decrease mpg. It definitely causes me to keep my speed under 70 mpg on the interstate, which is a good thing anyway. The engine is whisper quiet (almost like a hybrid) and I am happy with my purchase.
  • xwesxxwesx Member Posts: 17,728
    edited August 2010
    Thanks for sharing the information on the service warranties.

    Depending on whether you do some/all of your own maintenance, I would absolutely pass on the $806 service contract. If you have no plans to uproot in the future and will do none of that work yourself, it could work to your advantage. I have about 16,000 miles on my 11-month-old 2010 Forester now and it has seen a dealer only for recall/warranty issues (ECU re-flash for PZEV and interior door rattles).

    I agree with you on the engine - it is very quiet and is plenty powerful for kid-hauling. :)

    Too early to tell at this point, but our last tank of fuel, which was right after installing a K&N air filter (oiled & reusable), was showing about 2 mpg better on the readout than our average tanks prior to that one (it shows 29.4 versus 27.4 normally during this time of year w/ local driving). I'm not sure if the air filter is making an impact by allowing the engine to breath easier, but it sure wouldn't hurt my feelings if it were (even though that is NOT why I purchased the filter!). My wife had 377.4 miles on the tank when I washed the car last night, and it looked as though the low fuel light should come on in the next 20 miles or so (about 1/8 tank left).
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 2013 Ford F250 Lariat D, 1976 Ford F250, 1969 Chevrolet C20, 1969 Ford Econoline 100
  • cjkbme2wcjkbme2w Member Posts: 82
    Some dealers I talked with say they have no access to a Subaru rebate they they get with each warranty sale and hence cannot sell at cost. So, I don't know if it's a regional thing or a dealer thing.
  • cjkbme2wcjkbme2w Member Posts: 82
    Does the Forester get better mileage after you have broken it in. I only have 200 miles on it but only have received about 23 mpg at this point with a mix of city and hwy driving and no more than 70 mph.

    Can you give me the model # of the K&N filter you bought.
  • ateixeiraateixeira Member Posts: 72,587
    It should. I tracked the mileage of ours in an Excel spreadsheet, and we didn't reach peak efficiency until 15k miles. It improved steadily by about +2mpg.
  • baires60baires60 Member Posts: 30
    you can buy the warranty from any dealer so if your dealer doesn't have access to the rebate and another does, just buy it from another dealer - just be sure it is the SUBARU Extended warranty that can be used at any subaru dealer. they might remember then that oh yes they do get the rebate. I bought my car in Hicksville NY and they were charging an exorbinant amount - a Gold $0 deductible for the classic with $50 ded at cost. I went home found this website and saw RED, I went back and just was so angry at the finance guy, I know they have to eat but they also don't need to steal. he also lied since I said i didn't expect the car to come in so fast, so I didn't have time to research the extended warranty packages and prices and he said the usual - if you don't buy now you can't buy it later - BS since you can buy it up to 3 years/36K miles for the same price as when it's a new car. So I called every dealer across the country and found 2 great deals - NM had a good deal and NJ gave me a good deal - so I went with the guy at Palisades. Just signed the papers - might explain why he waited a couple of weeks to send it - the rebate, since I had finalized it mid-July. It didn't have the moneyback guarantee..but the pro-rata is still good. Just contact a few dealers finance person in different states if you are interested and compare the price - I got mine 7/70K $0 gold for $835 + tax
  • baires60baires60 Member Posts: 30
    Hi cjkbme2w
    I'm just curious did you get it with the money back guarantee at the end of the contract period? that would be GREAT deal then - still a great deal though.

    TIA.
  • jogousajogousa Member Posts: 402
    I've read somewhere that K&N filters seep oil residue inside the intake manifold, which is not good for the car.
    I have used K&N for a long time but after that article/test report I have stopped using K&N filters alltogether.
  • jogousajogousa Member Posts: 402
    As far as I know the money back guarantee is only during the period of the 10-months, while you make the payments towards the total cost of the extended warranty.
    Alternatively, if you've paid in full for the extended guarantee plan there is no "money back" guarantee...
    Per Subaru dealer and as per an emiil from Subaru North America that I have received, when I was inquiring about it.
  • jogousajogousa Member Posts: 402
    At 3300 miles on my Forester XT I get about the same mileage as at the beginning.
    Not sure what is considered "broken in" mileage on Subaru ... - on my 2009 VW Tdi they say the car is broken in at 10,000 miles or more... only then you start getting a better MPG.

    As indicated earlier, I would stay away from K&N oiled air filters.
  • xwesxxwesx Member Posts: 17,728
    edited August 2010
    That is really hard for me to say since the conditions in which I drive my Forester are quite inconsistent. Seat-of-my-pants, I would say "no," the efficiency did not improve. In fact, my best two tanks of fuel (about 31 mpg calculated, each) occurred during the first 1500 miles. That said, the there were 10,000 miles on it before I was out of winter (April) and fuel economy drops considerably during the long, cold winters of Fairbanks, Alaska. Since then, any time we take a road trip where we put significant highway miles on (which could then be compared to those first couple of high-economy tanks), we are either carrying our roof basket or pulling a trailer..... :sick: Lifetime economy in 16,000 miles is 23.4.

    The K&N number is 33-2304; I think mine was about $47, but you'll also need to get filter oil for it and, at some point, some cleaning fluid (another $12 for both - but they will last for several cleaning/charging cycles). My stock filter had 15,000 miles on it and seemed quite dirty - I definitely recommend you check/clean your filter (regardless of what you use) more frequently than the 30K factory schedule as it will help the car breathe easier!
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 2013 Ford F250 Lariat D, 1976 Ford F250, 1969 Chevrolet C20, 1969 Ford Econoline 100
  • ateixeiraateixeira Member Posts: 72,587
    We have not tracked my wife's Forester, too lazy nowadays plus it has the trip computer. First tank was our worst, though.

    The OP had 200 miles IIRC so I'd wait until at least 1000 miles before making any conclusions about its fuel efficiency.
  • cjkbme2wcjkbme2w Member Posts: 82
    I am going with the same dealer I bought the car from, Matt Slap Subaru in Newark, DE. A family-owned dealer that is wonderful to deal with. I recommend them for the purchase as well. They are doing Invoice - $500 right now, though I got about Invoice - $750 on mine.

    They told me flat out that I could get the warranty later but they might not be able to offer it at cost later since they were only getting this $350 rebate in August (seems pretty honest to me). They told me this rebate is something new this year and it has varied from $50 to $500 ($350 in August) and it is likely a regional thing. It also might disappear anytime.

    The prices I have been given are the dealer cost figures (at least the book that she took out and showed me). If you would like to get these prices, contact Nicole at Matt Slap Subaru Finance and tell her Craig referred you. This is only for August guaranteed and I believe the car has to be within about 1 month old or less. The way these extended warranties work, they actually do get more expensive as you get closer to the 3/36K numbers (at least the aftermarket ones do).

    Subaru Gold Plan $0 deductible. No sales tax in DE.

    7/70K = $810
    6/80K = $810
    6/100K = $1,112
    7/100K = $1,261

    Regards,
    Craig
  • cjkbme2wcjkbme2w Member Posts: 82
    Can you give me the K&N filter model #
  • cjkbme2wcjkbme2w Member Posts: 82
    Hi TIA

    As far as the money back, I have been told the following:

    The warranty is transferable at a cost of $35.00. You can also cancel it if your car is a total loss. Subaru does not have a money back program, just good pricing from the beginning.

    Regards,
    Craig
  • xwesxxwesx Member Posts: 17,728
    Craig, from post #2978:

    The K&N number is 33-2304; I think mine was about $47, but you'll also need to get filter oil for it and, at some point, some cleaning fluid (another $12 for both - but they will last for several cleaning/charging cycles).
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 2013 Ford F250 Lariat D, 1976 Ford F250, 1969 Chevrolet C20, 1969 Ford Econoline 100
  • xwesxxwesx Member Posts: 17,728
    People should be able to find additional information to answer some of their questions at the following link from subaru.com:

    Subaru Added Security Plans
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 2013 Ford F250 Lariat D, 1976 Ford F250, 1969 Chevrolet C20, 1969 Ford Econoline 100
  • cjkbme2wcjkbme2w Member Posts: 82
    I need to make a decision on this and here are the quotes I have been offered from Matt Slap in DE for the Subaru Maintenance Plan. The nice thing is that Subaru is offering a $500 credit towards a new Subaru with this purchase. I would like to get this at the same time I get the Extended Warranty and hopefully get an extra discount purchasing together. I was only interested in the 7,500 interval which maintains the warranty.

    7,500 interval

    3/36,000 - My quote = $750 (no tax in DE)
    3/45,000 - My price = $880 (no tax in DE)
  • baires60baires60 Member Posts: 30
    I think both are a good price for maintenance price - I didn't get it yet but might consider these prices from this guy. Especially since no taxes but i live in NY so they may still tack it on. I would also get the 7500 plan. My problem is that it used to be a coupon you received and if you didn't drive your car in 3 years for 36K it was Ok since coupon was really a prepayment of the those services 15K, 30K and 36? But now they went digital or computerized so it will be the earlier of the 2, so I won't reach 36K in 3 years so may not be worth it for me to buy the plan. But if you are it may. This protects against any increases in the 3 years to the services for the car from any subaru dealer. Here in NY things cost alot so I was trying to hedge on that, that's why I had considered it.

    I bought my extended warranty for $835 + NY tax so about $898 - which was way lower than anyone elses without tax, except the guy in New Mexico who wasn't charging tax. Your deal is much better but I just sent back the papers so I will keep it besides my car is over 4 months old now, I don't see why that should be relevant but all dealers have their reasons. If I would have seen this last week I would have called my guy. The money back guarantee must be a dealership deal to get you to buy it. I would assume that somewhere along the line you might need it or the dealership will make it so you will use it to keep their money. Of course, if you didn't buy it from them there is no benefit for them to do this. they may not even know you own it unless you mention it.

    thanks for the information.
  • cjkbme2wcjkbme2w Member Posts: 82
    I believe the 3/36 plan (7,500 level) only covers 7.5k, 15k, 22.5k and 30k.
  • jogousajogousa Member Posts: 402
    edited August 2010
    I thought 3/36 is basic Subaru Warranty without any additonal cost.

    To pay extra $ 750 for maintenance warranty is, in my opinion, waste of money.
    You are basically just paying for oil and filter changes. At 7500 periods that would mean that you are paying $ 750 for 4 oil and filter changes.

    If you buy any Synthetic 5W30 oil and Subaru genuine oil filters it would cost you appx $ 30 each = x 4 = $ 120 total

    I have just done my first oil/filter service. Paid $ 20.00 for Mobil 1 synthetic 5W30 oil and bought a genuine Subrau oil filter from the website.
    I have also installed Fumoto quick oil drain plug...that eliminates the need to unscrew oil drain plug and replace the washer each and every time that you are changing oil.

    Keep all receipts in case there is a warranty issue and keep meticulous maintenance records on Subaru website at "my Subaru maintenance record" that is available on Subaru North America website, after you sign up at that website.

    If you add cost of changing air filters and cabin filters your total cost for this "maintenance" during 36K miles would not exceed $ 200.00
    Therefore, the dealer makes extra $ 550.00 on your so called "maintenance service contract".

    Someone out there, correct me if I am wrong...
  • baires60baires60 Member Posts: 30
    yes, I agree if you are going to do your own oil changes it doesn't make sense, I won't and synthetic oil changes cost $$ at the dealership. It does include some of the other maintenance requirements too, at the 15K and 30K..which is more costly. I aksed at my dealership what they charge and he gave me the prices.

    Here's the breakdown:
    At my dealership
    15K and 45K are the same services ( breakdown below) - today $389
    30K and 60K are the same services - today at $629
    Oil changes are $44 each and I have the every other oil change is free.
    So if the prices reamin the same for my service in the next 3 years I am looking at $1018 w/o the oil changes - so I think the quote from delaware should be good at 7500 mile interval. I might reach the 30K in 3 years - if not 3.5 years. again depends on how they decide when your service is due at the 30K miles or the 3 years, it may be worth it. Olden days they gave coupons, now they don't.
    Anyone have ideas? If I could be sure to get the 30K included I would go with Delaware dealership maintenace plan.
  • xwesxxwesx Member Posts: 17,728
    No, that's just about right if you do the work yourself.

    In addition, the 15K and 30K intervals include some inspections (no cost aside from time) that, again, can be performed by the owner if you know what the signs of premature failure of belts, hoses, boots, and fluids looks like. The inspections usually do not take more than, say, 15-20 minutes and are strictly a means of detecting problems early on. If you neglect those inspections and then have a CV boot fail, destroy the joint, and now the car requires a new axle... good luck getting it covered under warranty! The argument then becomes "if you had inspected it as required, the problem would have been detected in time to prevent damage to the axle assembly." A less drastic example might be loss of an accessory belt that requires the services of a tow truck at 17,000 miles (15K inspection would likely have detected abnormal wear on the now-broken belt).

    My.Subaru is a great resource; in addition to owner-made entries, all work (warranty, recall, maintenance, etc) done at a dealer is also uploaded.

    Dealers always tack on additional "services" that are beyond the Subaru-required maintenance. To compare apples-to-apples, you might consider asking the dealership what they charge for just the services listed in the manufacturer maintenance schedule.
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 2013 Ford F250 Lariat D, 1976 Ford F250, 1969 Chevrolet C20, 1969 Ford Econoline 100
  • jogousajogousa Member Posts: 402
    edited August 2010
    I agree except that not all inspections are actually done, if any. There are many dealers out there to make a fast buck and their service department is a great source for that revenue. Normally, that is the second most lucrative revenue center, after the used car lot.

    In my 40-some years experience with various service departments I do not trust them - therefore I do my own oil changes as well as inspections and minor repairs. Even under warranty, I have them order replacement part (give them back faulty part) and install part myself. They can generate internal Work Order and charge back factory for parts and labor. However, not all dealers allow you to do so.

    To me, working on my cars (not as a profession - just as a hobby) is a sort of relaxation.

    Some examples (and I am not talking just about Subaru) - when they remove under body plastic covers, not always all fasteners are replaced.

    Or, when they claim they had to top off some fluids (and charge you for it), they rarely do so. I once put a small scotch tape on one of the reservoirs in the engine bay and when they charged me to top off that fluid I confronted them and asked them how do they do it without removing the cap...

    For some reason anytime I take any of my cars to the dealer for service there is always something either missing, not done or improperly done. Especially with imports - most service bay mechanics rarely go to factory sponsored training seminars (dealers tend to send their service managers instead) - so, guys with minimum wages, work on your cars. Sorry to be so pesimistic but that is my own past experience.

    It's a jungle out there!
  • xwesxxwesx Member Posts: 17,728
    I completely agree!

    I do my own inspections.... I just wanted to inform folks that if they do their own maintenance, periodic inspection is good practice. :D
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 2013 Ford F250 Lariat D, 1976 Ford F250, 1969 Chevrolet C20, 1969 Ford Econoline 100
  • morin2morin2 Member Posts: 399
    I agree also. I prefer to do my own inspections and maintenance. One thing not mentioned here is that subaru recommends new plugs at 30K mile intervals - the shortest of any mass produced car today. I did that with my wife's Forester and the removed plugs looked new. Even the service manager said they should have been good for another 30K. So on my Outback, which gets nearly 30K miles annually, I won't follow that schedule. I do use the old Toyo Roki subaru oil filters and Castrol Edge every 6K. I'm closing on 34K miles now. Since I don't use the dealer service, would an extended warranty claim be denied for lack of dealer service records? If so, I just would not buy the warranty.
  • jogousajogousa Member Posts: 402
    edited August 2010
    As far as I know, if your Subaru(s) is/are registered with Subaru North America they would send you an offer to get the extended warranty before your regular warranty (3 years/36 K) expires.

    It is also important that if you buy used Subaru that you notify Subaru North America as a new owner so that they put you in their database in case of recalls and such.

    I would think that during those first 3 years you should have it serviced once or twice, even if you do your own oil/filter exchanges yourself. That is what I plan to do anyway.

    And definitely right just before 36 K I would have it serviced.

    Federal law was changed few years back that you do not have to go to the dealer to have routine maintenance done and therefore the factory warranty would still be good as long as you keep all receipts and record of all maintenance. If you do it yourself, keep receipts for oil purchased and use genuine Subaru oil filters (available from many sources online) in order to avoid possible denial of warranty repairs.

    With oil changes, if you do not want to do it yourself, you can buy a genuine Subaru oil filter at the dealer and go to any quick lube place, give them the oil filter and have them use Synthetic oil - that way you can have the oil/filter change done for appx 50 - which is still way lower than going to the dealer.

    As far as spark plugs, I usually replace stock NGK with Iridium plugs. In my case (Forester XT) NGK Iridium IX LFR6AIX-11 (P/N 6619) - I think the car comes with NGK SILFR6A (P/N 7913) as OEM. Iridium plugs are, in my opinion, the best.

    I have done it on my 2005 Forester (that I gave to my son) way back in 2005 and at 50 K they look as new. There are other Iridium plugs out there but I've decided to use NGK because that is what Subaru OEM uses.

    When you change spark plugs make sure you use the anti-freeze grease on plug's thread (a silverish looking grease in a tube - available at any auto parts store). The subsequent removal later makes it easier to unscrew. I also use it (grease) on all wheel lugs/bolts immediately after purchasing any new car. If you have a flat on the road it's easy to remove those lugs as they tend to "freeze" and they would be hard to remove, using standard lug wrench that is in the car.

    Happy motoring!
  • cjkbme2wcjkbme2w Member Posts: 82
    I thank you all for your wisdom and my biggest concern about doing things myself is that the warranty would be voided. Therefore, I did the next best thing and contacted a non-dealer mechanic that we have known for years (serviced my older Honda Accord and my moms Acura for years) and I went over the 4 services with him (7.5k, 15k, 22.5 and 30K) and it was only about $500 through him. It appears that the dealer marks up like crazy and adds a LOT of items that are not part of the recommended maintenance. So, even at $750 this is probably a ripoff. The fact that it comes with a $500 credit towards a future car is intriguing though.

    For someone that is not mechanically inclined and given the $500 cash credit, what do you think?

    I will probably just stick with my local mechanic as I trust them more. They won't go and add something if it doesn't need it.
  • xwesxxwesx Member Posts: 17,728
    If you are planning to use that credit and have the vehicle serviced by a shop, it seems reasonable.
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 2013 Ford F250 Lariat D, 1976 Ford F250, 1969 Chevrolet C20, 1969 Ford Econoline 100
  • baires60baires60 Member Posts: 30
    I thought the $500 credit was with the extended warranty? I may be confused, I need to look back at the website. I wasn't concerned with that anyway, my biggest concern was the maintenance cost to the vehicle. My VW cost me alot until I found a mechanic who specialized in VW's and didn't add all the extras, he added the synthetic oil in the car and it ran better than ever. I sent it in for a change at 7K and he said it was still ok come back at another 1K.Since I was giving it away to my nieces I asked him to change it, so they can use it without worry. The normal oil just evaporated after 2 months, it was horrible, I always had trouble with it.
    I am just trying to hedge my costs by just prepaying the service so price increases won't be an issue..of course they can do as VW said 'oh, you need to replace this or that' which is where they would get me, I am not mechanically inclined nor know anyone who is, to refute the claim.
    Still on the fence about the maintenance plan, the car gets its first oil change tomorrow assuming it isn't backed up for hours..supposed to be free if bought through them which I did. We'll see.
  • cjkbme2wcjkbme2w Member Posts: 82
    The $500 credit you will get back from Subaru towards the purchase of a future vehicle is actually when you purchase one of their Maintenance Plans, and not the Extended Warranty. The price I am being quoted is $750 for the 3/36K Maintenance Plan, so the effective cost would be $250 if I believe I will get another Subaru in the future.
  • cjkbme2wcjkbme2w Member Posts: 82
    I have a 2004 VW Jetta Turbo and have used Mobil 1 0W-40 since the beginning. I purchase it myself and take it to the VW dealer when they do my oil changes. It saves about $20 considering the premium they charge for the VW synthetic. I am inclined to not go with the maintenance plan and working with a long trusted local mechanic who can perform all the regularly schedules services for a fraction of the cost. From talking with my Subaru dealer's service department, I think they are a bunch of sharks.
  • jogousajogousa Member Posts: 402
    edited August 2010
    I also have 2009 VW Tdi and one has to use a very special oil each and every 10 K that not all VW dealers use. They use just plain synthetic which normally immediately voids the warranty.

    However, dealers love to do warranty repairs because they can charge it back to the factory and they do not have to hassle with customers about the costs.

    Bottom line is that if you can buy your own oil (factory recommended) and OEM oil filter you can have the maintenance oil changes done by any quick lube place or yourself.
  • cjkbme2wcjkbme2w Member Posts: 82
    I would think if there was a major engine issue (during the warranty period), that Subaru might be inclined to not honor it if the oil changes were done by a non ASE Certified technician. Are you saying that all they care to see is that the proper oil and filter were purchased and that's enough. I still won't do my own oil changes but will definitely now consider using an independent mechanic that we trust.

    Has anyone installed the double platinum spark plugs immediately after purchasing the car, as I would expect these to get better gas mileage. Since this is not done according the maintenance schedule (i.e. change every 30K with regular spark plugs), how do I know if this will void the warranty.
  • jogousajogousa Member Posts: 402
    edited August 2010
    As long as recommended oil and filters are used it does not matter, who does the changes. It's a federal law!

    As a matter of fact, if you read 2010 Subaru owner's manual, under certain conditions (short drives, extreme high climate environment) oil changes should be done more frequently than recommened. Same with oil, instead of using 5W30 a thicker viscosity oil is recommended. I use 20W40 here in Florida (page 11-12 in owner's manual) in Summer.

    Likewise, on page 11-3, owner's manual clearly spells out that oil changes can be done by yourself and not necessarily by a certified technician.

    In 2010 Subaru Maintenance and Warranty booklet (page 6) under "Your Warranty Maintenance Responsibilities" it is clearly specified that "other service facility" can be used for maintenance as long as all service records are kept. No ASE certification is mentioned whatsoever.

    As spark plugs, the "recommended" plugs are listed. Naturally, manufacturers do not put better than adequate spark plugs in order to keep production costs down. In Subaru case, NGK is recommended brand and as long as NGK endorses usage in that speicifc model, the usage will not void the warranty.

    If you still in doubt, shoot an email to Subaru North America Technical Support and get it in writings.

    My son works for Toyota HQ Tehnical Center in Torrance, Calif. (previously also in Honda HQ Technical Center next door) so I know some of these things a bit better than an average person would. There is a lot of fine legal work done with all that goes into these owners manuals by manufacturers' technical writers.

    Also, by working for a number of years for SAAB R&D (research and development) in Trollhattan, Sweden I am familiar with various technical issues that manufacturers have including warranties.

    Some manufacturers now have more rigid and specific procedures (e.g. Honda) whereas Dealer has to contact their regional center to have just about any warranty issue approved over certain amount of money. But even that can be challenged by contacting Honda directly. They are more than willing to make exceptions to keep their loyal customers happy.

    All in all, if a warranty issue comes up and the Dealer declines warranty, there are several steps that owner can make to have the warranty done - last being an independent arbitration process that decides if and what is covered by factory warranty. The arbitration board is generally on owner's side if you ever reach that stage.
    Case and point (example), if you are over 3 years 36 k and you have had an issue with certain component within warranty period, that component is still covered by the basis warranty even if you already have more than 36 K on your car.

    Last but not least, it is not my intention to disseminate incorrect information. The above covers what is standard in the automotive industry. If you are in doubt, you can always send an email to any manufacturer's technical center and get it in writings. The dealer may not always answer your warranty issue correctly. Many of them (for simplicity reasons) rather decline warranty than verify the validity. It is not up to them to decide, what's covered and what is not and they frequently have to contact their regional centers for clarifications.

    Happy motoring!
  • baires60baires60 Member Posts: 30
    I agree that dealerships have sharks in their shops. Does anyone have a good mechanic that works on their Subaru's in Queens or Long Island? Could you provide the name and phone number for when it's time to deal with them for my next oil change in 3K miles. I will buy the filter online or via Subaru and then find the oil elsewhere and give it to the mechanic - or quick lube place. No idea how much it cost at my dealership he said $44 but I don't think so. The first one is free (which it was) and from then on it's every other one is free. I eventually plan on going to synthetic so will be going to 7.5K oil changes, just want to wait until 10K to do so.
  • baires60baires60 Member Posts: 30
    yeah my mechanic said he used a very good quality oil that he gets in a barrel, so won't be easy for me to get - unles I buy it from him and I know my brother in law won't change it himself and from what he said he's never changed the oil in his honda and he's got it 5 years now. Maybe my sister has taken it in since I can't believe he hasn't had trouble with it. the VW won;t last long if they don't change the regular oil every 3K miles so better for him to get the Good synthetic to go further without worrying about it. They live in NJ anyone know of a good VW mechanic that uses good synthetic oil during oil changes? and any normal wear and tear on the car.
  • jogousajogousa Member Posts: 402
    VW Tdi (diesel) requires special synthetic oil that does not come in barrels and is not produced in the U.S. - this oil is imported from Europe. The oil change intervals are each 10 K only! (everything else will void warranty).
  • baires60baires60 Member Posts: 30
    The warranty is already finished - my car is from 2002 and it's not a TDI..maybe it wasn't barrels but he said it's in large quantity and I can't buy it on my own for a few oil changes (didn't make sense for me to do this). I am sure this guy uses the best quality oil, he does performance racing with his VW's and uses the best quality and VW parts for everything, just doesn't charge double for the parts like a dealership does. Sorry for the confusion. I don't remember the numbers now for the VW its 0 or 5W-40W - I think, I have it written down for my sister to keep in a safe place for future reference.
  • cjkbme2wcjkbme2w Member Posts: 82
    The oil you want for VW's is Mobil 1 0W-40. Note the "0", which is for European models. This is a cheaper and I think better version than the VW oil. You can get this Mobil 1 0W-40 at Walmart (though it's always sold out) or any of the auto superstores. I have always purchased this on my own and brought to the VW dealer and used the VW oil filter and had them change the oil. Usually charge about $25.

    With my Subaru Forester (non turbo), I plan to get Mobil 1 5W-30, get the oil filter online and take to my local mechanic for the labor (not the dealer this time though).
  • jogousajogousa Member Posts: 402
    I think I have also seen this VW oil (by Mobil - Belgium) at PepBoys and currently they have a "special" on it - buy 3 or 4 and get 1 liter free. It's Mobil 1 but when you peel off the top label it shows Mobil EU/Belgium.

    I use heavier viscosity Mobil 1 in my Forester XT (from WalMart) because of constant short drives and high temps here in FL.

    I always order Subaru OEM filter (and any other parts) from "subarupartsforyou.com" they are located in CT, I think. They always have wholesale prices on all parts that they sell plus excellent, pompt and quick UPS deliveries.
  • baires60baires60 Member Posts: 30
    Thanks, I will send the info to my sister on the oil to get and I will keep in mind the one for my forester which also is not turbo. I just had the oil changed and don't really have a place to store it for the next one so I will hold off getting it until I need it.
  • cjkbme2wcjkbme2w Member Posts: 82
    Thank you for the very useful information. What oil would you recommend for the mid Atlantic climate (I am in DE) assuming I drive the car normally and go about 12K miles per year. Would Mobil 1 5W-30 be fine?
  • cjkbme2wcjkbme2w Member Posts: 82
    If you happen to live in Delaware, there is a place that offers Lifetime Oil Changes (LOC plan) for around $200 (free oil changes and tire rotation for the life of the car)> They actually include Mobil 1 0W-40 in that plan. This oil costs me $40 by itself so it's a great plan for any turbo.

    Fenkell Automotive Services

    http://www.fenkell.com/

    I assume if there are places in your state that have this type of plan, they may also have the 0W-40 available, which makes it a bargain.
  • jogousajogousa Member Posts: 402
    Assuming you are referring to Subaru, in your area/climate, I woudl stick with what Subaru recommends; i.e. 5W30 (Mobil 1) oil at recommended intervals indicated in your owners manual, both for turbo and non-turbo models - but I would go with synthetic .... Subaru does not really specifies if regular or synthetic (I think).

    I put about 10K per year in hot, humid FL climate so I have been using a thicker viscosity 10W40 or even 20W40 in summer and switch back to 5W30 in winter (we do get some freezing temps here sometimes).
  • cjkbme2wcjkbme2w Member Posts: 82
    Yes, 2010 Forester. I will use the synthetic.
  • baires60baires60 Member Posts: 30
    edited August 2010
    There seem to be many shops that have this plan (Lifetime Oil Changes (LOC plan)):
    Commerce, MI - All Tire & Service Center
    Franklin, MI - Franklin Auto Service
    Mt. Clemens, MI - Evola Service
    Farmington, MI - Darrell's Firestone
    Warren, MI - Ode Tire & Service Center
    Mt. Clemens, MI - Evola Service
    Oxford, MI - Fix'N Go Auto Center
    Warren, MI - Fenkell Automotive Service, LTD
    Roseville, MI - Warren Auto & Tire Service
    Madison Heights, MI - Madison Heights Tire & Auto
    Auburn Hills, MI - Fenkell Automotive Service, LTD
    Walled Lake, MI - Meineke' Car Care Center
    Newark, DE - Fenkell Automotive Service, LTD

    It also seems to be transferable to your next car??? Too bad not in NY.
  • jogousajogousa Member Posts: 402
    WOW - good information indeed... I didn't even know that such service exists....
    but then again I've only lived in Calif. (35 years) NY (5 years) and FL (7 years).

    They must be buying that oil in barrels indeed and have very small profit margins unless, of course, they always find someting else wrong with your car and then they charge you extra for it...
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