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Acadia Denali Air Conditioner Crashes at 30,000 Miles

acadia2010acadia2010 Posts: 5
edited October 2015 in GMC
Further clarification about previous post; I loved my 2012 $50,000 GMC Acadia Denali. Only One complaint--the air conditioner always seemed weak flow-wise and didn't blow really cold air. i was going to have dealer --Harmons GMC. Provo, UT--check on this during recall visit scheduled for May 26 --20 days before the 36 month warranty expiration. My wife and I dropped the car off at night. The next day I had to have emergency back surgery due to tree cutting accident--10 days in hospital . My wife called the dealer to explain she had no way to come and pick up car since I was in the hospital. Nor did she bring up what was the problem with the air conditioner. Before I brought the car in, during the service scheduling phone call, I asked the service person to look at the air conditioner. The dealer kindly delivered the car to my home since we had no way to pick it up. Today was the first time I was able to drive my car since my May surgery -- the air conditioner was dead. I called the dealer to ask what was wrong with th AC, since I thought they had looked at it & about getting the sit conditioner fixed He said it was out of warranty because the 36 month bumper-bumper warranty expired on June 15. I explained the extenuating circumstances that I had car in for repair 18 days before warranty expiration, asked to have the AC looked at at that time but had to have emergency surgery. The service agent said it didn't matter and said it was s hard wired GMC policy to strictly enforce the 36/36 bumper to bumper warranty policy no matter what the circumstances. He said the repair would cost at minimum $700, I did a Google search on GMC Acsdia air problems and many people are having problems. Seems like there should be a recall. So buyers beware and be warned. i will never buy another GMC car again. I really wanted to buy the new Cadillac SUV but with this experience I think I'll look at some Japanese (Lexus) SUVs.

Comments

  • HARMONS TOOK CARE OF THE AIR CONDITIONER FOR ME. Once I was able to speak with the service manager he got the go-ahead from GMC to replace the air conditioner -- a $1000 repair. I just have to pay the $100 deductible. Based on this and many positive past experiences with Harmon's I have to conclude that they are decent, honest and caring people.
  • kyfdxkyfdx Everywhere, USAPosts: 127,877
    Thanks for checking in with the resolution. That is really good news!

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    Edmunds Moderator

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