2014 Acadia GMC Starter issues
@gmcustsvc why is this happening? Just bought this 1 week ago from CherryHill Mitsubishi (NJ). Disappointing experience on what I had read was a great vehicle (high ratings): https://youtu.be/2rgmADD6A08.. Happened several times.. https://youtu.be/6evulqNR6L0
Otherwise, the starter is working fine, and you have a cranks but won't start condition. As long as a technician get's to experience this, it shouldn't be difficult to analyze. Are there specific conditions that have to be achieved in order for this to occur such as a hot restart, (driven, stopped and then tried to restart within fifteen minute?) Warm restart, (attempted re-start half an hour to an hour after driving?) Or cold. (vehicle sitting two hours or more?) Are you hitting the throttle during any of these attempts, if so exactly what are you doing?
1) I'll try Remote start with my OnStar Fob and it will say "Remote Start Failed"
2) I'll randomly walk up to car in morning (60 degrees out) and it did this.
3) Walked into Starbucks for coffee after driving 15 mins from office and came out and filmed 1st video .... Simply clicked "Lock" and "unlock" when I jumped back in.
Foot on Brake everytime I try start. In park position everytime.
the expectation would be that I shouldn't have to go through a "ritual" everytime me or my family jump in the car and want to start it???
Should be simple.
Unlock vehicle > put foot on Brake > Start Car!!
What at am I missing???
Since it is random, how likely is this to occur in any given day, or week? The shop will need to know that.
Another thing they will need. How many attempts (or how long) to re-start does it take before it runs when the symptom occurs?
Watch - Day 1 - https://youtu.be/2rgmADD6A08
Watch - Day 2 - https://youtu.be/6evulqNR6L0
Watch - Day 3 - https://www.youtube.com/watch?v=eXUwHhNmV-A&feature=youtu.be
If anyone knows issue or resolution - it is GMC Acadia 2014 SLT-1.. ???
Disappointing experience all around.
I can certainly understand your feelings of frustration; as you do not expect problems when purchasing a newer vehicle. It is very important to us that you have a positive experience with our products, and our apologies for any inconveniences caused. We’d be happy to look further into this on our end. Please send us a private message with your VIN, current mileage, full contact information and preferred certified dealership at your earliest convenience. You can also reach us at [email protected] as well, please feel free to include ATTN: Helen in the subject line.
GM Customer Care