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Finally Getting the Right Keys, Weeks 4-6 - 2017 Chrysler Pacifica Long-Term Road Test

Edmunds.comEdmunds.com Posts: 9,857
edited October 2016 in Chrysler
imageFinally Getting the Right Keys, Weeks 4-6 - 2017 Chrysler Pacifica Long-Term Road Test

This post covers weeks four through six of our saga to get the right keys for our 2017 Chrysler Pacifica. At the end of it all, we finally have working keys!

Read the full story here


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Comments

  • moparbadmoparbad Posts: 3,869
    You must have purchased a Chrysler Odyssey as the quest for keys has been an epic journey.
  • So, Moe was there. Was Larry and Curly there too? Must've been for everything that's happened here. You need to be like: "If you can't get me 2 working keys in a week, then its easy. Give me a different Pacifica.".
  • schen72schen72 Posts: 433

    So, Moe was there. Was Larry and Curly there too? Must've been for everything that's happened here. You need to be like: "If you can't get me 2 working keys in a week, then its easy. Give me a different Pacifica.".

    This sounds like the solution I would have floated. Can't believe it took them this long to fix a simple issue.
  • Photo: At the Edmunds key party, everyone goes home with Cameron!
  • reminderreminder Posts: 383
    Nothing is more satisfying as 'customer no service'. I get it that this kind of thing is bound to happen somewhere, somehow with millions of cars being manufactured, but the fact that some dope at the dealership says, "I'll call you back" & then doesn't!! That's what boils my blood. How hard is it to call and say, "Hey I haven't received any word on whether or not your suggestion is possible. I'm still making inquires."
    Not a hard thing to do.
  • s197gts197gt Posts: 484
    well, as a person who has to "work the phones" a times at work... a reason (not an excuse) is that you never know how the person on the other end is going to take the news. if you knew that everyone was going to respond to bad news with "thanks, i appreciate the update", then yeah, follow up calls would be no big deal.

    it's the ones that get angry and/or want to ramble on that makes doing follow up calls such a chore...
    reminder said:


    Not a hard thing to do.


  • reminderreminder Posts: 383
    When you drop 10's of thousands for a vehicle, you shouldn't have to hope someone keeps you informed.
    Salesmanship 101, maintain the illusion that the customer's business is important.
  • gslippygslippy Posts: 504
    I hope you guys don't forget this episode when you write the wrap-up. It's stuff like this that turns people off to a brand, regardless of how good the product is.
  • s197gts197gt Posts: 484
    how very optimistic of you...
    gslippy said:

    ....when you write the wrap-up.

  • Has Edmunds What's Hot gone dark, like the RNC?
  • dldavedldave SacramentoPosts: 46

    Has Edmunds What's Hot gone dark, like the RNC?

    It certainly appears that way. Their posts have become more infrequent over the years to where we only get one update a day. Now even that seems to be optimistic. It's too bad because I always enjoyed them.
  • murphydogmurphydog SeattlePosts: 715
    what gives? No more long term updates?
  • iamthestigiamthestig Philadelphia, PAPosts: 85
    I hope the long term updates resume -- I enjoy the long-term blog quite a bit and check back daily!
  • It's been a full week now, something's gotta be going on...
  • SRQFLSRQFL Posts: 1
    This blog has been on a downhill trend since they did away with Inside Line. They always refer to the "bean counters" ruining cars....well the bean counters here are obviously more interested in advertising revenue than reporting on vehicles.
  • SadButTrueSadButTrue Santa Monica, CAPosts: 45
    @gslippy @s197gt @longtimelurker @dldave @murphydog @iamthestig @willin58 @SRQFL (and @desmolicious for good measure, and everyone else who has weighed in either here or on another post),

    Thank you for sticking with us and really being the backbone of the Long-Term Road Test community through the years. The Long-Term program is undergoing some revisions, but it's certainly not going away. In fact, before long the content will actually be highlighted (when applicable) in the Edmunds year-specific model reviews -- our core editorial product -- so it's going to be an even more central part of what we do here in the future.

    I can also tell you that we are moving away from the traditional "blog" approach in terms of daily posts, which is the transition you've picked up on lately. We've been doing some experiments with Instagram and will continue to explore that platform as a means of publishing Long-Term content every day, but when the dust settles, our primary content types will be (1) Monthly Updates on each vehicle, including fuel-economy reports and aggregated "logbook" comments based on our experiences, and (2) periodic long-form articles like what we've published in the past, e.g. if an editor takes a road trip or has an unusual experience and wants to discuss at length.

    The upshot is that we're as committed as ever to the program and look forward to rolling out these new kinds of content soon. In the meantime, it's going to be quieter than usual around here, but we'll announce the changes when they're ready and hope to have your continued support.

    Thanks,
    Josh

  • vvkvvk Posts: 192
    Josh, how do we access these updates on instagram? Can you post a link, please?
  • longtimelurkerlongtimelurker Posts: 444
    edited October 2016
    Oh, yeah - it's all under control, new flavor of the day coming and we'll be back BIGGER AND BETTER, etc., etc. - but in the meantime we'll just drop it on the floor for awhile with no explanation. We just decided to give it the stench of death for giggles, then let down the drawbridge long enough to send out one volunteer with a fairly cryptic "explanation."

    So this is a considered course of action? Spare me.

    Um...no, thanks - I'll show myself out.
  • SadButTrueSadButTrue Santa Monica, CAPosts: 45
    @vvk -- https://www.instagram.com/edmunds_nissan_titanxd/ and https://www.instagram.com/edmunds_chrysler_pacifica/ ... still experimental, but there you go.

    @longtimelurker -- I appreciate you. The content really will be strong when all's said and done, but we had to act quickly in the short run due to a number of site improvements that are underway. No slight intended to you guys and I apologize for the belated communication. I hope you'll stick around for what's next.

    -JS
  • Not you, man. You're the volunteer sent out over the drawbridge with limits on what you can say. Just you having to cover for the corporate mishandling...SMH. I will watch this space. Thanks for the reply. And for the links.
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